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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Chicago Brick Oven CBO-750 Hybrid Countertop Commercial Outdoor Pizza Oven

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Original Price $9,449.00
Current Price $7,999.00
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Chicago Brick Oven CBO-750 Commercial Dual Fuel Pizza Oven


Key Features

  • Hybrid Fuel Flexibility: Operates on both wood and gas (natural gas only) for authentic wood-fired flavor or convenient gas cooking.
  • Commercial Grade: Built to handle the demands of high-use environments with indoor/outdoor certification, durability, and precise heat control, ideal for professional kitchens.
  • Built-In/Countertop Design: Designed to be installed on top of a countertop with controls built-in to your outdoor kitchen for seamless look.. 
  • Powerful Burners: Infrared hearth burner with 36,000 BTUs and ambient burner with 27,000 BTUs provide intense, even heat for perfectly cooked dishes.
  • FlameRoll Technology: Unique rolling flame circulates heat for even, consistent cooking with a smoky, wood-fired flavor.
  • Three Cooking Methods in One: Combines radiant heat, convection, and conduction for versatility, whether searing, baking, or slow-roasting.
  • Customizable Flavor with Different Woods: Experiment with wood types like apple, cherry, or mesquite for unique smoky flavors, enhancing a variety of dishes.
  • Spacious 38” x 28” Cooking Surface: Room to cook multiple pizzas or various dishes simultaneously, ideal for family meals and entertaining.
  • Effortless Ignition and Safety Features: The electronic ignition system makes firing up the oven quick and simple, while the safety shut-off ensures the burners are active only in open-door mode, maximizing safety.
  • Certified Safe: Meets ANSI Z21.58, CSA 1.6, and NSF standards for top safety and performance for residential outdoor use.
  • Arrives Completely Assembled: Ready for countertop installation and gas connection (curing required prior to use).
  • Accessory Kit Included: Includes pizza peel for cooking, brush for cleaning, and infrared thermometer for temperature checks. 
  • Made in the USA

CBO-750 Hybrid Pizza Oven: Fuel Flexibility—Convenience Meets Authenticity

The CBO-750 Hybrid gives you the best of both worlds with its dual-fuel capability, letting you cook with either gas or wood. Gas ignition is as easy as flipping a switch, bringing fast, reliable heat whenever you need it. When it’s time to get serious about flavor, simply add wood to infuse your dishes with that unbeatable smoky depth that only a wood-fired oven can deliver. This hybrid design lets you seamlessly switch from quick, controlled heating to traditional, wood-fired cooking, adapting to every craving and occasion—all without compromising taste.

The built-in countertop design means your CBO-750 Hybrid can integrate right into your outdoor kitchen with ease, giving it a streamlined, polished look that doesn’t need extra support. The built-in countertop design allows you to integrate your stainless steel burner control panel right into your countertop giving you a seamless look into your outdoor kitchen countertop. Perfect for raised countertops. Plus, with three sleek color options—silver vein, copper vein, and solar black—you can match your oven to your outdoor ambiance. The result? A clean, professional setup that frees up space for grilling essentials and keeps the oven center stage, ready to wow guests and family alike with every bake.

Chicago Brick Oven CBO-750 Hybrid: Blazing Heat & Precision Control

The CBO-750 Hybrid’s dual-burner system is all about flexibility and top-tier performance. At the base, the infrared hearth burner delivers a massive 36,000 BTUs of direct heat to the cooking surface, quickly reaching an impressive 1000°F. This high-intensity heat is ideal for fast, high-temperature cooking, allowing you to achieve a perfect sear on meats, caramelize veggies, or create that crispy pizza crust that only a true fire can deliver. With heat directed from below, the hearth burner ensures even, thorough cooking, adding texture and enhancing flavors across every dish.

The ambient burner, positioned strategically at the back, provides 27,000 BTUs (or 18,000 BTUs on propane), circulating steady, even heat throughout the oven. This back-positioned heat source minimizes cold spots, creating a stable temperature perfect for dishes that need low, consistent heat, like roasts, breads, or casseroles.

Together, these burners make your cooking environment hot and ready in 45 minutes with a consistent temperature range of 700-800°F that stays reliable for hours. This combination gives you the freedom to transition effortlessly between high-heat baking and controlled, low-temperature roasting—all in one session. The dual-burner system means flexibility for any recipe, delivering restaurant-quality results and bringing that authentic, wood-fired experience to your own backyard.

Signature FlameRoll Technology for Superior Heat Distribution

The FlameRoll Technology is exclusive to Chicago Brick Oven, creating a mesmerizing rolling flame that travels across the low-dome design to distribute heat evenly and thoroughly. This innovation ensures every inch of your food benefits from an even, intense heat, eliminating any hot or cold spots. As the flames roll, they circulate heat perfectly around pizzas, meats, or veggies, ensuring that each bite captures that distinct wood-fired flavor. Plus, the rolling flames bring an extra visual touch that’s sure to impress, merging style and performance beautifully in your outdoor kitchen.

Chicago Brick Oven's State-Of-The-Art-Durability 

Durability is at the core of every Chicago Brick Oven, and the CBO-750 Hybrid is no exception. Made in the USA, the oven’s interior features high-quality refractory cement reinforced with stainless steel fibers, making it tough enough to endure year-round outdoor conditions. The 18-gauge galvanized steel exterior is both strong and rust-resistant, designed to withstand rain, snow, and sun with ease. The cast aluminum decorative door adds a lightweight but resilient finishing touch, perfect for covering the oven when it’s not in use.

The Class A stainless steel double-wall chimney not only meets strict durability standards but also enhances heat retention and efficient exhaust, ensuring smooth, high-heat performance. With these weather-resistant components, this oven is built to deliver professional results season after season. To keep it in top condition, it’s best to cover the oven in heavy rain or extreme cold to maintain its look and functionality.

Spacious Cooking Area for Family Meals and Gatherings

With a 38” x 28” hearth cooking surface, the CBO-750 Hybrid can handle two 12-inch pizzas at once or a mix of different dishes, making it perfect for family dinners and get-togethers. This large cooking area allows you to cook a range of items simultaneously, from pizza to roasted meats, breads, and vegetables. So whether you’re hosting a party or preparing a quiet family meal, this spacious setup gives you versatility for a wide array of menu options, turning every meal into a memorable event.

Chicago Brick Oven CBO-750 Pizza Oven | No Assembly Required

The Chicago Brick Oven CBO-750 arrives assembled and ready for countertop installation. Installation includes positioning the oven on a stable countertop or stand, securing the decorative door, and attaching the chimney. The manufacturer recommends professional installation to ensure proper setup and safe use, especially for gas connections. The CBO-750 is designed to integrate smoothly into an outdoor kitchen setup with minimal on-site assembly required beyond placement and connection.

Chicago Brick Oven Hybrid Gas Burner: Optimized Performance for Every Elevation

Chicago Brick Oven customizes the CBO-750 Hybrid Pizza Oven for your specific elevation to ensure optimal performance and safety. Adjustments to the gas burner system account for altitude differences, which affect air pressure and fuel efficiency. By tailoring the oven to your location, Chicago Brick Oven guarantees consistent heat, efficient gas use, and reliable cooking results, so you enjoy the perfect wood-fired experience anywhere.

Chicago Brick Oven CBO-750 Commercial Grade Pizza Oven

Commercial-grade design to meet the demands of both home cooks and professional chefs, the CBO-750 Hybrid Pizza Oven offers versatility, power, and authenticity in one. For outdoor home use, the residential model provides an ideal setup with its easy installation, dual-fuel capability, and FlameRoll technology, bringing an authentic wood-fired flavor to backyard kitchens. The commercial model, certified for both indoor and outdoor commercial use, is built to handle high-demand environments like restaurants and professional kitchens, adhering to strict safety and ventilation standards such as UL 2162 and NFPA 96. With heavy-duty construction, this oven delivers reliable, even heat and performance suitable for continuous use, making it a perfect choice for chefs seeking quality, consistency, and adaptability.


Warranty

Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.


Manufacturer Information

Click here for the Specs

Click here the Owner Manual


Chicago Brick Oven CBO-750 Commercial Dual Fuel Pizza Oven

Model CBO-O-CT-750-HYB
Country of Origin USA
Class Premium
Fuel Type Natural Gas, Propane, & Wood
Collection CBO 750
Configuration Countertop/Built-In
Exterior Material Powder Coated Steel
Primary Color Silver
Width 35.5"
Total Height 61"
Depth 43"
Height Off Countertop 44.625"
Cutout Width 31"
Cutout Height 12"
Depth 35.75"
Weight 980 lbs.
Total BTUs 64,000
Number of Burners 2 Burners
Infrared Hearth Burner Output 36,000 BTUs
Ambient Burner Output 27,000 BTUs (Natural Gas)
Opening Door Width 17"
Cooking Grid Dimensions 38" x 28"
Total Grilling Area 1064 Sq. Inches
Pizza Count 2
Maximum Temperature 1000°F
Made in USA Yes
Commercial-Grade Multi-User Yes
Thermometer No
WiFi/Bluetooth Enabled None
Grill Lights None
Side Shelves No
Marine Grade No
Insulation Ceramic Fiber
Door Material Cast Aluminum
Interior Material Refractory Cement
Chimney Material Powder Coated Steel
Chimney Height 24"
Burner Material Stainless Steel
Front Shelf No

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BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Chicago Brick Oven CBO-750 Commercial Dual Fuel Pizza Oven


    Key Features

    • Hybrid Fuel Flexibility: Operates on both wood and gas (natural gas only) for authentic wood-fired flavor or convenient gas cooking.
    • Commercial Grade: Built to handle the demands of high-use environments with indoor/outdoor certification, durability, and precise heat control, ideal for professional kitchens.
    • Built-In/Countertop Design: Designed to be installed on top of a countertop with controls built-in to your outdoor kitchen for seamless look.. 
    • Powerful Burners: Infrared hearth burner with 36,000 BTUs and ambient burner with 27,000 BTUs provide intense, even heat for perfectly cooked dishes.
    • FlameRoll Technology: Unique rolling flame circulates heat for even, consistent cooking with a smoky, wood-fired flavor.
    • Three Cooking Methods in One: Combines radiant heat, convection, and conduction for versatility, whether searing, baking, or slow-roasting.
    • Customizable Flavor with Different Woods: Experiment with wood types like apple, cherry, or mesquite for unique smoky flavors, enhancing a variety of dishes.
    • Spacious 38” x 28” Cooking Surface: Room to cook multiple pizzas or various dishes simultaneously, ideal for family meals and entertaining.
    • Effortless Ignition and Safety Features: The electronic ignition system makes firing up the oven quick and simple, while the safety shut-off ensures the burners are active only in open-door mode, maximizing safety.
    • Certified Safe: Meets ANSI Z21.58, CSA 1.6, and NSF standards for top safety and performance for residential outdoor use.
    • Arrives Completely Assembled: Ready for countertop installation and gas connection (curing required prior to use).
    • Accessory Kit Included: Includes pizza peel for cooking, brush for cleaning, and infrared thermometer for temperature checks. 
    • Made in the USA

    CBO-750 Hybrid Pizza Oven: Fuel Flexibility—Convenience Meets Authenticity

    The CBO-750 Hybrid gives you the best of both worlds with its dual-fuel capability, letting you cook with either gas or wood. Gas ignition is as easy as flipping a switch, bringing fast, reliable heat whenever you need it. When it’s time to get serious about flavor, simply add wood to infuse your dishes with that unbeatable smoky depth that only a wood-fired oven can deliver. This hybrid design lets you seamlessly switch from quick, controlled heating to traditional, wood-fired cooking, adapting to every craving and occasion—all without compromising taste.

    The built-in countertop design means your CBO-750 Hybrid can integrate right into your outdoor kitchen with ease, giving it a streamlined, polished look that doesn’t need extra support. The built-in countertop design allows you to integrate your stainless steel burner control panel right into your countertop giving you a seamless look into your outdoor kitchen countertop. Perfect for raised countertops. Plus, with three sleek color options—silver vein, copper vein, and solar black—you can match your oven to your outdoor ambiance. The result? A clean, professional setup that frees up space for grilling essentials and keeps the oven center stage, ready to wow guests and family alike with every bake.

    Chicago Brick Oven CBO-750 Hybrid: Blazing Heat & Precision Control

    The CBO-750 Hybrid’s dual-burner system is all about flexibility and top-tier performance. At the base, the infrared hearth burner delivers a massive 36,000 BTUs of direct heat to the cooking surface, quickly reaching an impressive 1000°F. This high-intensity heat is ideal for fast, high-temperature cooking, allowing you to achieve a perfect sear on meats, caramelize veggies, or create that crispy pizza crust that only a true fire can deliver. With heat directed from below, the hearth burner ensures even, thorough cooking, adding texture and enhancing flavors across every dish.

    The ambient burner, positioned strategically at the back, provides 27,000 BTUs (or 18,000 BTUs on propane), circulating steady, even heat throughout the oven. This back-positioned heat source minimizes cold spots, creating a stable temperature perfect for dishes that need low, consistent heat, like roasts, breads, or casseroles.

    Together, these burners make your cooking environment hot and ready in 45 minutes with a consistent temperature range of 700-800°F that stays reliable for hours. This combination gives you the freedom to transition effortlessly between high-heat baking and controlled, low-temperature roasting—all in one session. The dual-burner system means flexibility for any recipe, delivering restaurant-quality results and bringing that authentic, wood-fired experience to your own backyard.

    Signature FlameRoll Technology for Superior Heat Distribution

    The FlameRoll Technology is exclusive to Chicago Brick Oven, creating a mesmerizing rolling flame that travels across the low-dome design to distribute heat evenly and thoroughly. This innovation ensures every inch of your food benefits from an even, intense heat, eliminating any hot or cold spots. As the flames roll, they circulate heat perfectly around pizzas, meats, or veggies, ensuring that each bite captures that distinct wood-fired flavor. Plus, the rolling flames bring an extra visual touch that’s sure to impress, merging style and performance beautifully in your outdoor kitchen.

    Chicago Brick Oven's State-Of-The-Art-Durability 

    Durability is at the core of every Chicago Brick Oven, and the CBO-750 Hybrid is no exception. Made in the USA, the oven’s interior features high-quality refractory cement reinforced with stainless steel fibers, making it tough enough to endure year-round outdoor conditions. The 18-gauge galvanized steel exterior is both strong and rust-resistant, designed to withstand rain, snow, and sun with ease. The cast aluminum decorative door adds a lightweight but resilient finishing touch, perfect for covering the oven when it’s not in use.

    The Class A stainless steel double-wall chimney not only meets strict durability standards but also enhances heat retention and efficient exhaust, ensuring smooth, high-heat performance. With these weather-resistant components, this oven is built to deliver professional results season after season. To keep it in top condition, it’s best to cover the oven in heavy rain or extreme cold to maintain its look and functionality.

    Spacious Cooking Area for Family Meals and Gatherings

    With a 38” x 28” hearth cooking surface, the CBO-750 Hybrid can handle two 12-inch pizzas at once or a mix of different dishes, making it perfect for family dinners and get-togethers. This large cooking area allows you to cook a range of items simultaneously, from pizza to roasted meats, breads, and vegetables. So whether you’re hosting a party or preparing a quiet family meal, this spacious setup gives you versatility for a wide array of menu options, turning every meal into a memorable event.

    Chicago Brick Oven CBO-750 Pizza Oven | No Assembly Required

    The Chicago Brick Oven CBO-750 arrives assembled and ready for countertop installation. Installation includes positioning the oven on a stable countertop or stand, securing the decorative door, and attaching the chimney. The manufacturer recommends professional installation to ensure proper setup and safe use, especially for gas connections. The CBO-750 is designed to integrate smoothly into an outdoor kitchen setup with minimal on-site assembly required beyond placement and connection.

    Chicago Brick Oven Hybrid Gas Burner: Optimized Performance for Every Elevation

    Chicago Brick Oven customizes the CBO-750 Hybrid Pizza Oven for your specific elevation to ensure optimal performance and safety. Adjustments to the gas burner system account for altitude differences, which affect air pressure and fuel efficiency. By tailoring the oven to your location, Chicago Brick Oven guarantees consistent heat, efficient gas use, and reliable cooking results, so you enjoy the perfect wood-fired experience anywhere.

    Chicago Brick Oven CBO-750 Commercial Grade Pizza Oven

    Commercial-grade design to meet the demands of both home cooks and professional chefs, the CBO-750 Hybrid Pizza Oven offers versatility, power, and authenticity in one. For outdoor home use, the residential model provides an ideal setup with its easy installation, dual-fuel capability, and FlameRoll technology, bringing an authentic wood-fired flavor to backyard kitchens. The commercial model, certified for both indoor and outdoor commercial use, is built to handle high-demand environments like restaurants and professional kitchens, adhering to strict safety and ventilation standards such as UL 2162 and NFPA 96. With heavy-duty construction, this oven delivers reliable, even heat and performance suitable for continuous use, making it a perfect choice for chefs seeking quality, consistency, and adaptability.


    Warranty

    Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.


    Manufacturer Information

    Click here for the Specs

    Click here the Owner Manual


    Chicago Brick Oven CBO-750 Commercial Dual Fuel Pizza Oven

    Model CBO-O-CT-750-HYB
    Country of Origin USA
    Class Premium
    Fuel Type Natural Gas, Propane, & Wood
    Collection CBO 750
    Configuration Countertop/Built-In
    Exterior Material Powder Coated Steel
    Primary Color Silver
    Width 35.5"
    Total Height 61"
    Depth 43"
    Height Off Countertop 44.625"
    Cutout Width 31"
    Cutout Height 12"
    Depth 35.75"
    Weight 980 lbs.
    Total BTUs 64,000
    Number of Burners 2 Burners
    Infrared Hearth Burner Output 36,000 BTUs
    Ambient Burner Output 27,000 BTUs (Natural Gas)
    Opening Door Width 17"
    Cooking Grid Dimensions 38" x 28"
    Total Grilling Area 1064 Sq. Inches
    Pizza Count 2
    Maximum Temperature 1000°F
    Made in USA Yes
    Commercial-Grade Multi-User Yes
    Thermometer No
    WiFi/Bluetooth Enabled None
    Grill Lights None
    Side Shelves No
    Marine Grade No
    Insulation Ceramic Fiber
    Door Material Cast Aluminum
    Interior Material Refractory Cement
    Chimney Material Powder Coated Steel
    Chimney Height 24"
    Burner Material Stainless Steel
    Front Shelf No

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.