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Chicago Brick Oven CBO-500 Wood-Fired DIY Pizza Oven Kit
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Chicago Brick Oven CBO-500 Wood-Fired Built-In Outdoor DIY Pizza Oven Kit

SKU CBO-O-KIT-500
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Original Price $3,349.00
Current Price $2,849.00
+ Free Shipping
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Chicago Brick Oven CBO-500 Wood-Fired Built-In Outdoor DIY Pizza Oven Kit


Key Features

  • DIY Built-In Design: Specifically designed for seamless built-in installation, making it the ideal centerpiece for any custom outdoor kitchen setup.
  • Wood-Fired Cooking: Enjoy the authentic taste of wood-fired cooking with a high-temperature oven that infuses dishes with rich, smoky flavors.
  • Efficient Heating: Features a 5-piece oven structure, including a durable hearth and dome that quickly reaches optimal cooking temperatures.
  • Compact Cooking Surface: 27" x 22" cooking area, perfect for baking pizzas and roasting a variety of dishes to perfection.
  • Insulation for Heat Retention: The high-quality insulating blanket and boards maintain consistent high temperatures for long-lasting cooking sessions.
  • Weather-Resistant Components: Constructed with an 18-gauge Galvannealed Steel Plate and refractory cement dome, designed to withstand outdoor conditions.
  • Complete Accessory Kit: Includes pizza peel, brush, and an infrared thermometer for easy operation and precise temperature control.
  • Chimney Sold Separately: Customize your setup with a chimney of your choice to enhance airflow and ensure consistent cooking performance.
  • Made in the USA

CBO-500 DIY Kit: Build Your Custom Outdoor Kitchen with Authentic Wood-Fired Flavor

The CBO-500 Wood-Fired Built-In Kit is meticulously designed for DIY enthusiasts eager to elevate their outdoor cooking space with a professional-grade pizza oven. Compact yet powerful, its 27" x 22" hearth cooking surface is crafted to fit seamlessly into a variety of custom outdoor setups, including stone, brick, or veneer structures, making it an excellent choice for enclosed outdoor kitchen designs. Whether you’re hosting a casual family gathering or an upscale outdoor event, the CBO-500 brings the full experience of wood-fired cooking to your backyard, adding rich, smoky flavors that are impossible to replicate with a conventional oven or grill.

This oven’s built-in design allows for effortless integration into countertops, giving your outdoor kitchen a polished and cohesive look that complements your aesthetic. Crafted with an 18-gauge Galvannealed Steel Plate and fortified with a high-quality refractory cement dome, the CBO-500 is engineered to withstand the elements, making it a durable choice that’s built to last. This oven doesn’t just look great; it’s also highly functional, designed to maintain consistent heat even in challenging outdoor conditions. The addition of a robust insulating board and blanket ensures that the oven retains heat longer and reaches optimal cooking temperatures faster, allowing you to cook without interruption.

Unmatched Performance and Heat Retention: One of the standout features of the CBO-500 is its remarkable ability to reach temperatures of over 1000°F, thanks to a proprietary blend of commercial-grade refractory cement. This heat retention means the oven stays hotter for longer, reducing the need to constantly stoke the fire. The efficient heating system, paired with the CBO-exclusive FlameRoll® technology, produces a beautiful, rolling flame that circulates heat evenly throughout the oven, creating the perfect environment for cooking everything from crispy, restaurant-quality pizza crusts to tender, juicy roasts and perfectly caramelized vegetables.

Versatile Culinary Potential: The CBO-500 is designed to handle a wide range of cooking techniques, making it more than just a pizza oven. With high, even temperatures, you can explore endless menu possibilities, from baking breads and desserts to grilling meats and roasting vegetables. The wood-fired flavor imparts a unique, smoky depth to any dish, making everything taste better than it would in a conventional oven. The oven’s compact size doesn’t limit its versatility; instead, it provides an efficient cooking surface capable of accommodating one to two pizzas at a time, making it ideal for both family dinners and larger gatherings.

DIY Installation and Customization: Perfect for those who enjoy hands-on projects, the CBO-500 Kit comes with all the components you need for a straightforward installation. The kit includes a 5-piece oven setup with a dome, 2-piece hearth, arch, and decorative door, along with an installation kit featuring an anchor plate, insulating board and blanket, steel plate, and mortar. With these high-quality components, you can install the oven securely, ensuring it integrates seamlessly into your outdoor kitchen while providing a professional finish. The DIY aspect allows you to personalize the setup, choosing a finish that aligns with your space’s design, whether that’s a classic stone surround, rustic brickwork, or sleek veneer.

Durability for All-Weather Cooking: Proudly made in the USA, the CBO-500 is built to withstand all weather conditions, from intense summer heat to chilly winter nights. The use of premium materials like refractory cement and Galvannealed steel ensures the oven’s resilience, making it a trusted choice for year-round outdoor cooking. Unlike many other ovens, the CBO-500 is tested by thousands of satisfied owners across the country, proving its durability and performance over time. Additionally, it’s certified for both residential and commercial use and conforms to UL Subject 2162, NSF/ANSI STD 4, and ULC STD S627 standards, ensuring it meets rigorous safety and reliability criteria.

Complete Accessory Kit for Easy Operation: To enhance your cooking experience, the CBO-500 Kit includes essential accessories like a pizza peel for managing your dishes, a brush for easy cleaning, and an infrared thermometer gun to ensure precise temperature control. These tools make it simple to operate the oven and achieve consistent, high-quality results with every meal.

Investing in the Chicago Brick Oven CBO-500 Wood-Fired Built-In Kit means bringing the unparalleled flavor and versatility of wood-fired cooking to your outdoor space. It’s more than an oven; it’s the centerpiece of an outdoor kitchen that combines functionality, durability, and style to make every meal an event worth remembering. This oven is crafted for serious cooks who want the best in wood-fired performance, with the freedom to design and build their ideal cooking space.


Warranty

Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.


Manufacturer Information

Click here for the Spec Sheet

Click here the Owner Manual

Chicago Brick Oven CBO-500 Wood-Fired Pizza Oven Kit

Model CBO-O-KIT-500
Country of Origin USA
Class CBO-500 
Fuel Type Wood
Configuration Built-In (DIY)
Exterior Material Refractory Cement
Primary Color Natural
Width 28.5"
Total Height 26.5"
Depth 28"
Weight 350 lbs.
Cooking Grid Dimensions 27" x 22"
Total Grilling Area 594 Sq. Inches
Pizza Count 1-2 12" Pizza Ovens
Made in USA Yes
Thermometer Included
Insulation Ceramic Fiber
Door Material Cast Aluminum
Chimney  Not Included

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

CBO Pizza Oven Learning Center

CBO DIY Pizza Oven Assembly

CBO DIY Wood Pizza Oven Kits Comparison

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Price

$ 2,558.00

$ 2,991.55

$ 7,598.00

$ 4,675.00

Configuration

Built-In

Built-In

Built-In

Built-In

Assembly Level

Professional

Professional

Professional

Professional

Fuel Type

Wood

Wood

Wood

Wood

Pizza Count

1-2 12" Pizza Ovens

3-4 12" Pizza Ovens

4-5 12" Pizza Ovens

3-4 12" Pizza Ovens

Cooking Area

594 Sq. Inches

1075 Sq. Inches

1767 Sq. Inches

962 Sq. Inches

Cooking Area Specs

27" x 22"

38 1/4" x 28"

47 1/2" x 37"

35" Diameter

Max Temp

1,000°F

1,000°F

1,000°F

1,000°F

Exterior Material

Refractory Cement

Refractory Cement

Refractory Cement

Refractory Cement

Door Width

--

17"

--

20″ W x 9 3/4″ H

Exhaust

Not Included

Not Included

Not Included

Not Included

Door Type

Steel Door

Steel Door

Door Not Included

Cast Aluminum Door

Width

28 1/2"

38 1/4"

47 1/2"

43 1/2"

Depth

28"

28"

55"

53 1/2"

Height

26 1/2"

34"

36"

24"

Weight

350 lbs.

480 lbs.

700 lbs.

1200 lbs.

Made in the USA

Yes

Yes

Yes

Yes

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Description

Chicago Brick Oven CBO-500 Wood-Fired Built-In Outdoor DIY Pizza Oven Kit


Key Features

  • DIY Built-In Design: Specifically designed for seamless built-in installation, making it the ideal centerpiece for any custom outdoor kitchen setup.
  • Wood-Fired Cooking: Enjoy the authentic taste of wood-fired cooking with a high-temperature oven that infuses dishes with rich, smoky flavors.
  • Efficient Heating: Features a 5-piece oven structure, including a durable hearth and dome that quickly reaches optimal cooking temperatures.
  • Compact Cooking Surface: 27" x 22" cooking area, perfect for baking pizzas and roasting a variety of dishes to perfection.
  • Insulation for Heat Retention: The high-quality insulating blanket and boards maintain consistent high temperatures for long-lasting cooking sessions.
  • Weather-Resistant Components: Constructed with an 18-gauge Galvannealed Steel Plate and refractory cement dome, designed to withstand outdoor conditions.
  • Complete Accessory Kit: Includes pizza peel, brush, and an infrared thermometer for easy operation and precise temperature control.
  • Chimney Sold Separately: Customize your setup with a chimney of your choice to enhance airflow and ensure consistent cooking performance.
  • Made in the USA

CBO-500 DIY Kit: Build Your Custom Outdoor Kitchen with Authentic Wood-Fired Flavor

The CBO-500 Wood-Fired Built-In Kit is meticulously designed for DIY enthusiasts eager to elevate their outdoor cooking space with a professional-grade pizza oven. Compact yet powerful, its 27" x 22" hearth cooking surface is crafted to fit seamlessly into a variety of custom outdoor setups, including stone, brick, or veneer structures, making it an excellent choice for enclosed outdoor kitchen designs. Whether you’re hosting a casual family gathering or an upscale outdoor event, the CBO-500 brings the full experience of wood-fired cooking to your backyard, adding rich, smoky flavors that are impossible to replicate with a conventional oven or grill.

This oven’s built-in design allows for effortless integration into countertops, giving your outdoor kitchen a polished and cohesive look that complements your aesthetic. Crafted with an 18-gauge Galvannealed Steel Plate and fortified with a high-quality refractory cement dome, the CBO-500 is engineered to withstand the elements, making it a durable choice that’s built to last. This oven doesn’t just look great; it’s also highly functional, designed to maintain consistent heat even in challenging outdoor conditions. The addition of a robust insulating board and blanket ensures that the oven retains heat longer and reaches optimal cooking temperatures faster, allowing you to cook without interruption.

Unmatched Performance and Heat Retention: One of the standout features of the CBO-500 is its remarkable ability to reach temperatures of over 1000°F, thanks to a proprietary blend of commercial-grade refractory cement. This heat retention means the oven stays hotter for longer, reducing the need to constantly stoke the fire. The efficient heating system, paired with the CBO-exclusive FlameRoll® technology, produces a beautiful, rolling flame that circulates heat evenly throughout the oven, creating the perfect environment for cooking everything from crispy, restaurant-quality pizza crusts to tender, juicy roasts and perfectly caramelized vegetables.

Versatile Culinary Potential: The CBO-500 is designed to handle a wide range of cooking techniques, making it more than just a pizza oven. With high, even temperatures, you can explore endless menu possibilities, from baking breads and desserts to grilling meats and roasting vegetables. The wood-fired flavor imparts a unique, smoky depth to any dish, making everything taste better than it would in a conventional oven. The oven’s compact size doesn’t limit its versatility; instead, it provides an efficient cooking surface capable of accommodating one to two pizzas at a time, making it ideal for both family dinners and larger gatherings.

DIY Installation and Customization: Perfect for those who enjoy hands-on projects, the CBO-500 Kit comes with all the components you need for a straightforward installation. The kit includes a 5-piece oven setup with a dome, 2-piece hearth, arch, and decorative door, along with an installation kit featuring an anchor plate, insulating board and blanket, steel plate, and mortar. With these high-quality components, you can install the oven securely, ensuring it integrates seamlessly into your outdoor kitchen while providing a professional finish. The DIY aspect allows you to personalize the setup, choosing a finish that aligns with your space’s design, whether that’s a classic stone surround, rustic brickwork, or sleek veneer.

Durability for All-Weather Cooking: Proudly made in the USA, the CBO-500 is built to withstand all weather conditions, from intense summer heat to chilly winter nights. The use of premium materials like refractory cement and Galvannealed steel ensures the oven’s resilience, making it a trusted choice for year-round outdoor cooking. Unlike many other ovens, the CBO-500 is tested by thousands of satisfied owners across the country, proving its durability and performance over time. Additionally, it’s certified for both residential and commercial use and conforms to UL Subject 2162, NSF/ANSI STD 4, and ULC STD S627 standards, ensuring it meets rigorous safety and reliability criteria.

Complete Accessory Kit for Easy Operation: To enhance your cooking experience, the CBO-500 Kit includes essential accessories like a pizza peel for managing your dishes, a brush for easy cleaning, and an infrared thermometer gun to ensure precise temperature control. These tools make it simple to operate the oven and achieve consistent, high-quality results with every meal.

Investing in the Chicago Brick Oven CBO-500 Wood-Fired Built-In Kit means bringing the unparalleled flavor and versatility of wood-fired cooking to your outdoor space. It’s more than an oven; it’s the centerpiece of an outdoor kitchen that combines functionality, durability, and style to make every meal an event worth remembering. This oven is crafted for serious cooks who want the best in wood-fired performance, with the freedom to design and build their ideal cooking space.


Warranty

Chicago Brick Oven warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Labor not included. Refer to the manufacturer’s manual for full warranty details.


Manufacturer Information

Click here for the Spec Sheet

Click here the Owner Manual

Spec & Dimensions

Chicago Brick Oven CBO-500 Wood-Fired Pizza Oven Kit

Model CBO-O-KIT-500
Country of Origin USA
Class CBO-500 
Fuel Type Wood
Configuration Built-In (DIY)
Exterior Material Refractory Cement
Primary Color Natural
Width 28.5"
Total Height 26.5"
Depth 28"
Weight 350 lbs.
Cooking Grid Dimensions 27" x 22"
Total Grilling Area 594 Sq. Inches
Pizza Count 1-2 12" Pizza Ovens
Made in USA Yes
Thermometer Included
Insulation Ceramic Fiber
Door Material Cast Aluminum
Chimney  Not Included

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.