Placeholder HPC Fire Di Napoli Series Dual Fuel Built In Outdoor Pizza Oven
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No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
HPC Fire - Di Napoli Series Dual Fuel Built In Pizza Oven

HPC Fire Di Napoli Series Dual Fuel Built In Outdoor Pizza Oven - FDP-DINAPOL

by HPC Fire Inspired
Save 26%
$7,219.00
$5,319.05
+ Free Shipping
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HPC Di Napoli Pizza Oven 

Key Features:

  • DIY built-in design: Easily integrate into your outdoor kitchen with a custom brick or stacked stone finish for a seamless look.
  • Twice the performance: Experience 2x faster heating, 2x better fuel efficiency, and 2x longer-lasting heat compared to other outdoor ovens.
  • High-heat capability: The 2-inch refractory brick oven withstands temperatures up to 2,400°F, ensuring exceptional heat distribution and optimal cooking performance.
  • Hybrid fuel versatility: Choose between wood-fired or gas for ultimate flexibility, whether you want authentic wood-fired flavor or a quick gas heat-up.
  • Simple Start Technology: Worry-free electronic ignition ensures reliable and easy ignition start-ups, every time.
  • Spacious cooking area: With 870 sq. inches of cooking space, this oven can handle two full pizzas or multiple dishes, perfect for hosting large gatherings.
  • Ready for installation: Comes fully assembled with the hearth, oven, enclosure, and chimney stack, featuring an arched front for easy setup.
  • Reliable ignition: The 3V flame-sensing auto ignition system provides a safe, reliable start every time, eliminating the guesswork.

Built-In DIY HPC Fire Pizza Oven Design: Seamless Integration and Superior Compatibility

The HPC Fire Di Napoli Series Outdoor Pizza Oven is designed with a DIY built-in installation, making it the perfect fit for outdoor kitchens with brick or stacked stone finishes. Its versatile design allows homeowners and DIY enthusiasts to integrate the oven seamlessly into custom-built enclosures, giving full creative freedom over their outdoor kitchen’s look and feel. This built-in oven comes ready-to-finish, so whether you are incorporating it into a rustic, traditional setting or a modern, sleek design, the Di Napoli Series provides the flexibility to blend in beautifully.

With dimensions of 34" width, 44" depth, and 25" height, this oven is compact enough to fit various outdoor setups but spacious enough to offer substantial cooking capacity. Its cut-out dimensions require 34" width, 32" depth, and 3 3/8" height, ensuring it fits snugly in your custom installation.

HPC Pizza Oven Dual-Fuel Versatility: Wood-Fired Tradition Meets Gas Convenience

What sets the Di Napoli Series apart is its dual-fuel system, offering the best of both worlds. Enjoy the traditional wood-fired experience, perfect for achieving authentic Neapolitan pizza flavor, or opt for the convenience of gas when time is of the essence. Whether you prefer wood, gas, or both, the flexibility provided by this hybrid system ensures you’ll always be able to cook to your preference.

The oven is equipped with Simple Start Technology, featuring an electronic 3V flame-sensing auto ignition that guarantees a reliable, worry-free start every time. Whether you’re lighting wood or using gas, the ignition system ensures your oven is ready to cook in no time, eliminating the hassle of manual lighting and enhancing overall safety. The ignition can be powered by either 2D batteries, which last between 6 months to a year, or a 3-volt DC adapter, giving you further flexibility based on your setup.

Performance Features and Cooking Capacity

Built with a 2-inch refractory dome, the Di Napoli is capable of withstanding and maintaining temperatures up to 2,400°F, making it one of the most efficient and high-performance outdoor pizza ovens on the market. This design ensures exceptional heat retention and even distribution, giving you the ability to cook crispy, perfectly cooked pizzas in under 90 seconds. The 2x faster heating time, 2x better fuel efficiency, and 2x longer-lasting heat compared to competitors ensure that your oven is always ready to perform at its best, whether you're cooking for two or a crowd.

With a generous 870 sq. inches of cooking space, this oven is designed to handle multiple dishes simultaneously. It easily fits up to two pizzas at once or a combination of roasting pans, making it ideal for entertaining large groups. The convection-style cooking offered by the dome design ensures that heat circulates evenly, whether you're baking bread, roasting vegetables, or grilling meats.

Additional Features and Accessories

The Di Napoli Series comes with a fully assembled hearth, oven enclosure, and chimney stack, complete with an arched front design that’s not only aesthetically pleasing but also practical. This design helps with ventilation and heat circulation while giving your outdoor kitchen a professional, polished look.

For ease of use, this oven also includes an advanced ventilation system, which eliminates the need for a bulky chimney and allows for sleek, streamlined integration into your outdoor kitchen. The innovative venting system is located along the front, ensuring proper airflow for optimal heat control and maintaining the oven’s clean, modern aesthetic.

Note: While the stainless steel door is sold separately, it is highly recommended for additional heat retention when cooking certain dishes. The door with temperature gauge helps monitor internal oven conditions for precise cooking.

Manufacturers Information

Click here for the Owners Manual

Click here for Forno Pizza Brochure

Click here for the Spec Sheet

Warranty

HPC Fire Inspired guarantees that for a period of two years from the original purchase, this product will be free from defects in materials and craftsmanship. If a defect is found during the warranty period, Forno de Pizza may, at its discretion, repair or replace the product or any defective component. Replacements will be made with new or refurbished products or components. If the product is no longer available, a similar product of equal or higher value may be provided as a replacement. This warranty serves as your exclusive coverage.

Upgrade your outdoor kitchen with a outdoor built-in pizza oven and enjoy free shipping on your order!


HPC Fire Di Napoli Series Built-In Pizza Oven
Model FDP-VILLA
Fuel Type Natural Gas, Propane, or Wood
Configuration Built-In
Pizza Oven Tile Colors Retro, Ocean Blue, Pool Blue, Black Onyx, Red
Overall Width 33 1/4"
Overall Depth 44"
Overall Height 25"
Total Weight 445 lbs.
Max Temperature 1,000°F
Pizza Oven Dome Material 2" Refractory Cement
Hearth Material Refractory Cement
Cooking Grid Dimensions 29" x 30"
Cooking Surface 870 Sq. Inches
Opening Width 18"
Opening Height 11"
Pizza Count 2
Ignition Type Electronic Auto Ignition
Ignition Power Source 2D Batteries or 3-Volt Adaptor
Pizza Oven Cart Included
Pizza Oven Cart Color Black
Wood Finished Storage Shelf Included
Wheel Type Four Locking Caster Wheels
Stainless Steel Door w/ Temp Gauge Sold Separately

HPC Fire - Di Napoli Series Dual Fuel Built In Pizza Oven 

Model 

FDP-DINAPOLI

Configuration

 Freestanding on Cart w/ Castor Wheels

Overall Width

33 1/4"

Overall Depth

35 7/8"

Overall Height

24 3/8"

Material304 Stainless Steel
Cooking Grid Dimensions

29" x 30"

Opening Width

18"

Pizza Count

2

Weight

450 Lbs

Cooking Surface

870 Sq Inches

Fuel Type Hardwood
Max Temperature1,000°F
Thermometer

Analog

ColorsRetro, Ocean Blue, Pool Blue, Black Oynx, Red
Spec Drawings

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    HPC Di Napoli Pizza Oven 

    Key Features:

    • DIY built-in design: Easily integrate into your outdoor kitchen with a custom brick or stacked stone finish for a seamless look.
    • Twice the performance: Experience 2x faster heating, 2x better fuel efficiency, and 2x longer-lasting heat compared to other outdoor ovens.
    • High-heat capability: The 2-inch refractory brick oven withstands temperatures up to 2,400°F, ensuring exceptional heat distribution and optimal cooking performance.
    • Hybrid fuel versatility: Choose between wood-fired or gas for ultimate flexibility, whether you want authentic wood-fired flavor or a quick gas heat-up.
    • Simple Start Technology: Worry-free electronic ignition ensures reliable and easy ignition start-ups, every time.
    • Spacious cooking area: With 870 sq. inches of cooking space, this oven can handle two full pizzas or multiple dishes, perfect for hosting large gatherings.
    • Ready for installation: Comes fully assembled with the hearth, oven, enclosure, and chimney stack, featuring an arched front for easy setup.
    • Reliable ignition: The 3V flame-sensing auto ignition system provides a safe, reliable start every time, eliminating the guesswork.

    Built-In DIY HPC Fire Pizza Oven Design: Seamless Integration and Superior Compatibility

    The HPC Fire Di Napoli Series Outdoor Pizza Oven is designed with a DIY built-in installation, making it the perfect fit for outdoor kitchens with brick or stacked stone finishes. Its versatile design allows homeowners and DIY enthusiasts to integrate the oven seamlessly into custom-built enclosures, giving full creative freedom over their outdoor kitchen’s look and feel. This built-in oven comes ready-to-finish, so whether you are incorporating it into a rustic, traditional setting or a modern, sleek design, the Di Napoli Series provides the flexibility to blend in beautifully.

    With dimensions of 34" width, 44" depth, and 25" height, this oven is compact enough to fit various outdoor setups but spacious enough to offer substantial cooking capacity. Its cut-out dimensions require 34" width, 32" depth, and 3 3/8" height, ensuring it fits snugly in your custom installation.

    HPC Pizza Oven Dual-Fuel Versatility: Wood-Fired Tradition Meets Gas Convenience

    What sets the Di Napoli Series apart is its dual-fuel system, offering the best of both worlds. Enjoy the traditional wood-fired experience, perfect for achieving authentic Neapolitan pizza flavor, or opt for the convenience of gas when time is of the essence. Whether you prefer wood, gas, or both, the flexibility provided by this hybrid system ensures you’ll always be able to cook to your preference.

    The oven is equipped with Simple Start Technology, featuring an electronic 3V flame-sensing auto ignition that guarantees a reliable, worry-free start every time. Whether you’re lighting wood or using gas, the ignition system ensures your oven is ready to cook in no time, eliminating the hassle of manual lighting and enhancing overall safety. The ignition can be powered by either 2D batteries, which last between 6 months to a year, or a 3-volt DC adapter, giving you further flexibility based on your setup.

    Performance Features and Cooking Capacity

    Built with a 2-inch refractory dome, the Di Napoli is capable of withstanding and maintaining temperatures up to 2,400°F, making it one of the most efficient and high-performance outdoor pizza ovens on the market. This design ensures exceptional heat retention and even distribution, giving you the ability to cook crispy, perfectly cooked pizzas in under 90 seconds. The 2x faster heating time, 2x better fuel efficiency, and 2x longer-lasting heat compared to competitors ensure that your oven is always ready to perform at its best, whether you're cooking for two or a crowd.

    With a generous 870 sq. inches of cooking space, this oven is designed to handle multiple dishes simultaneously. It easily fits up to two pizzas at once or a combination of roasting pans, making it ideal for entertaining large groups. The convection-style cooking offered by the dome design ensures that heat circulates evenly, whether you're baking bread, roasting vegetables, or grilling meats.

    Additional Features and Accessories

    The Di Napoli Series comes with a fully assembled hearth, oven enclosure, and chimney stack, complete with an arched front design that’s not only aesthetically pleasing but also practical. This design helps with ventilation and heat circulation while giving your outdoor kitchen a professional, polished look.

    For ease of use, this oven also includes an advanced ventilation system, which eliminates the need for a bulky chimney and allows for sleek, streamlined integration into your outdoor kitchen. The innovative venting system is located along the front, ensuring proper airflow for optimal heat control and maintaining the oven’s clean, modern aesthetic.

    Note: While the stainless steel door is sold separately, it is highly recommended for additional heat retention when cooking certain dishes. The door with temperature gauge helps monitor internal oven conditions for precise cooking.

    Manufacturers Information

    Click here for the Owners Manual

    Click here for Forno Pizza Brochure

    Click here for the Spec Sheet

    Warranty

    HPC Fire Inspired guarantees that for a period of two years from the original purchase, this product will be free from defects in materials and craftsmanship. If a defect is found during the warranty period, Forno de Pizza may, at its discretion, repair or replace the product or any defective component. Replacements will be made with new or refurbished products or components. If the product is no longer available, a similar product of equal or higher value may be provided as a replacement. This warranty serves as your exclusive coverage.

    Upgrade your outdoor kitchen with a outdoor built-in pizza oven and enjoy free shipping on your order!


    HPC Fire Di Napoli Series Built-In Pizza Oven
    Model FDP-VILLA
    Fuel Type Natural Gas, Propane, or Wood
    Configuration Built-In
    Pizza Oven Tile Colors Retro, Ocean Blue, Pool Blue, Black Onyx, Red
    Overall Width 33 1/4"
    Overall Depth 44"
    Overall Height 25"
    Total Weight 445 lbs.
    Max Temperature 1,000°F
    Pizza Oven Dome Material 2" Refractory Cement
    Hearth Material Refractory Cement
    Cooking Grid Dimensions 29" x 30"
    Cooking Surface 870 Sq. Inches
    Opening Width 18"
    Opening Height 11"
    Pizza Count 2
    Ignition Type Electronic Auto Ignition
    Ignition Power Source 2D Batteries or 3-Volt Adaptor
    Pizza Oven Cart Included
    Pizza Oven Cart Color Black
    Wood Finished Storage Shelf Included
    Wheel Type Four Locking Caster Wheels
    Stainless Steel Door w/ Temp Gauge Sold Separately

    HPC Fire - Di Napoli Series Dual Fuel Built In Pizza Oven 

    Model 

    FDP-DINAPOLI

    Configuration

     Freestanding on Cart w/ Castor Wheels

    Overall Width

    33 1/4"

    Overall Depth

    35 7/8"

    Overall Height

    24 3/8"

    Material304 Stainless Steel
    Cooking Grid Dimensions

    29" x 30"

    Opening Width

    18"

    Pizza Count

    2

    Weight

    450 Lbs

    Cooking Surface

    870 Sq Inches

    Fuel Type Hardwood
    Max Temperature1,000°F
    Thermometer

    Analog

    ColorsRetro, Ocean Blue, Pool Blue, Black Oynx, Red
    Spec Drawings

    Shipping Quick Facts

    • Free Shipping: Available for orders over $99 within the Continental US.
    • Flat-Rate Shipping: $10.95 for orders under $99.
    • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
    • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
    • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
    • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

    Shipping & Delivery Details

    This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

    Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    Easy Returns

    • 30-Day Returns – Hassle-free returns within 30 days of purchase.
    • Easy Process – Contact us for quick approval and a prepaid return label.
    • No Restocking Fees – Enjoy full refunds without additional deductions.
    • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
    • Prepaid Shipping Labels – Convenient return shipping within the continental US.
    • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

     BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.