Placeholder Blaze Prelude LBM 32 Inch 4-Burner Built In Gas Grill — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Blaze Prelude LBM 32 Inch 4-Burner Built In Gas Grill

Blaze Prelude LBM 32 Inch 4-Burner Built In Gas Grill - BLZ-4LBM

by Blaze
$1,569.99
+ Free Shipping
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Family Operated with 20 Years Experience!

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    Blaze Prelude LBM 32 Inch 4-Burner Built-In Gas Grill

    Key Features

      • Four (4) 304 stainless steel tube burners with 56,000 BTUs of high heat grilling to your cooking surface.
      • Built from 304 stainless steel for ultimate weather, rust protection, and high-heat grilling protection. 
      • Double line grill hood to maintain consistent grilling temperatures and prevent grill discoloration from high-heat grilling.
      • 740 square inches of total grilling area for up to 18 burgers or multiple BBQ favorites at once.
      • Heavy-duty 8mm stainless steel round cooking rods for maximum surface contact with a non-stick design for easy grill flipping.
      • Flame stabilizing grids to minimize flare-ups and keep you safe from unwanted grease build-ups.
      • Heat zone separators allow you to have multiple BBQ favorites at different temperatures across your grilling surface.
      • Flame thrower ignition system for a safe, reliable push and turn start every time and no batteries required.
      • Flash tube secondary ignition for an easy and safe backup ignition. 
      • Industry-leading lifetime residential warranty for worry-free grilling.

    Blaze Prelude LBM 32 Grill: Premium Grilling Made Affordable 

    The Blaze Prelude LBM 32-Inch 4-Burner Built-In Gas Grill is designed to change your outdoor cooking and entertainment with its advanced features and durable construction. The 32-inch built-in grill size is the most commonly used grill for homes. This standard grill size provides ample grilling space without taking up much space in your outdoor kitchen or grill island. Measuring 32.5" (W) x 25.75" (D) x 21.25 (H) in total, this grill allows you to cater to larger parties or grill varieties all at once with ample grilling capacity. Built to last, the LBM Series by Blaze Grills features premium 304-grade stainless steel construction, giving you maximum protection against weather and rust, while also maintaining high heat resistance. No matter what Mother Nature throws your way, it is this grill that will stand the test of time in both high-performance grilling and looking brand new for years to come. Its immaculate stainless steel finish is not only durable but easy to clean, giving you that professional modern look in your outdoor kitchen.  The LBM Series by Blaze pairs perfectly with your Blaze Outdoor Grill Doors and Drawers for a modern and professional look in your outdoor kitchen.  

    Blaze Prelude Grill: Double Lined Grill Hood Durability

    The durability doesn't stop there with Blaze, giving the Prelude LBM 32-inch 4 Burner Built-in gas Grill with a double-lined stainless steel grill hood. This insulated grill hood not only gives you sleek shine in your outdoor cooking area but also keeps the heat giving you consistent grilling temperatures under the grill hood no matter how cold it is outside.  Fire up your grill and within minutes easily get to 600°F for searing no matter what season you contend with. The double-walled stainless steel grill hood also plays a role in durability, preventing the grill's discoloration from high heat and preserving its sleek look for years of high-heat grilling.

    Four High-Performance Burners With 56,000 BTUs of Grilling Power

    At the heart of your built-in grill are four (4) 304 stainless steel tube burners, each delivering 14,000 BTUs, for a total of 56,000 BTUs. Each powerful tube burner can be individually powered or run across all the burners at the same time for exceptional even heat distribution across your entire grilling surface.  Blaze ran tests on the Prelude LBM Series which, after running at low heat for 30 minutes, consistently maintains an average temperature of 230°F across the grilling surface. Impressively, no area deviates from more than 30°F from this average. This level of grilling temperature consistency surpasses even that of many home ovens, ensuring your food is cooked evenly and to perfection every time. 

    8mm Cooking Grates for the Perfect Sear Marks and No Food Falling Through 

    Above your high-performance burners are heavy-duty 8mm stainless steel round cooking rods that give you professional grilling results every time. This premium quality cooking grate surface increases surface contact with food, ensuring even cooking and beautiful sear marks on your steak or chicken. Not only do they ensure your food is cooking evenly, but their wide grill grate rods also reduce food falling through to your stability grids below with their tight construction. Easily grill your veggies right on your grilling surface without needing a griddle or skillet to cook your delicate foods. Their non-stick nature allows for easy flipping and handling of food, adding convenience to your grilling. Whether you're searing the perfect ribeye steak or grilling delicate fish on your Blaze Prelude LBM Series, this grill has you covered. Your main grilling surface measures 531 square inches, which is perfect for grilling multiple dishes at once or fitting up 18 burgers simultaneously. Above your main grilling area is an 184-square-inch heavy-duty removable warming rack. This stainless steel warming rack comes in a slotted mounting bracket that allows you to remove the warm rack for cooking larger items. Whether you're melting cheese on your burger or cooking a whole chicken right on your grill, this warming rack can accommodate giving you ultimate grilling versatility. 

    16-Gauged Stainless Stabilizing Grids To Prevent Grease Flare-Ups

    Right below your 8mm cooking grates, Blaze has added innovative features for safety, the 16-gauge stainless steel flame-stabilizing grids. These easy-to-clean stabilizing grids not only prevent grease flare-ups from unwanted grease but also protect your burners from grease. Covering your entire grilling surface, these 16-gauged stainless steel stabilizing grids also enhance your even heat distribution further, all the while enhancing your BBQ flavors by vaporizing juices that drip on them, creating a smoky flavor profile that gives you professional-grade grilling results.  Below your stabilizing grids, Blaze continues to impress and improve your grilling capabilities with three (3) stainless steel heat zone separators. Cooking at different temperatures across your entire grilling surface, giving variety, enables you to cook different items at various temperatures simultaneously. Easily cook your steaks on one side, with your veggies on the other heat zones at different temperatures for a delicious BBQ meal that delivers smiles every time from your friends and family.

    Safe and Reliable Flame Thrower Ignition System

    The Flame Thrower ignition system provides a reliable and easy start every time. The flame thrower ignition on your Blaze Prelude Grill ignites each burner individually with a jet of flame, ensuring a quick, reliable, and efficient start every time. This reliable ignition requires no batteries or electrical plug-ins, making this grill totaling self-sufficient and reliable. As a backup, Blaze provides Flash tube secondary ignition and serves as a dependable backup. Simply light a match and drop the match into your flash tube, located in front of your cooking grates for a safe and reliable backup plan when all else fails. 

    Blaze's Lifetime Warranty

    The Blaze Prelude LBM 32 Inch 4-Burner Built In Gas Grill comes with an unbeatable best-in-class lifetime residential warranty, plus a 3-year multi-user commercial warranty, offering you unparalleled peace of mind and confidence in your investment. With this level of protection, you're assured of long-term, hassle-free enjoyment of your grill, whether for family barbecues or commercial use. Don't miss out – order your Blaze Prelude Grill now and enjoy the added benefit of free shipping!

    Manufacturer Information

    Click here for the Owner Manual

    Click here for Cut-Out Dimensions

    Click here for the Infrared Searing Burner Guide

    Warranty Information

    Blaze's gas grills and side burners come with a lifetime warranty that covers any manufacturing and workmanship defects on components such as control valves, cooking grids, stainless steel housing, stainless steel burners, flame tamers, heat zone separators, and all other stainless steel elements. The control valves on the side burners have a fifteen (15) year warranty. All electrical and ignition components are safeguarded by a one (1) year warranty from the date of purchase. It's essential to register the grills within thirty (30) days for these warranties to be applicable.

    Blaze Grills Learning Center

       

    Blaze Grills Recipe Center

         

    Buy now and enjoy free shipping!


    Blaze Prelude LBM 32 Inch 4-Burner Built-In Gas Grill
    Models 

    • BLZ-4LBM-LP

    • BLZ-4LBM-NG
    Collection Prelude LBM Series
    Configuration Built In
    Material 304 Stainless Steel 
    Fuel Type Natural Gas (NG) or Propane (LP)
    Primary Color Stainless Steel
    Dimensions
    • Width: 32.5"
    • Depth: 25.75"
    • Height: 21.25"
    Cut Out Dimensions
    • Cut Out Width: 30 5/8"
    • Cut Out Depth: 21 1/4"
    • Cut Out Height: 8 1/2"
    Weight  114 Lbs.
    Burner Material 304 Stainless Steel
    Burner Type Tube Burners
    Number of Burners 4 Burners
    Total Grilling BTUs 56,000 BTUs
    Total BTUs Per Burner 14,000 BTUs
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 8mm Rounded Cooking Grates
    Total Grilling Area  715 Sq. Inches
    Main Grilling Area 531 Sq. Inches
    Secondary Grilling Area 184 Sq. Inches
    Grilling Grid Dimensions 29 1/2" X 18"
    Burger Count 18 Burgers
    Rotisserie Infrared Burner None
    Rotisserie Kit Sold Separately
    Primary Ignition Ignition Type Flame Thrower Ignition
    Secondary Ignition Flash Tubes Included
    16 Gauge Stainless Steel Stabilizing Grids Included
    Heat Zone Separators Included
    Number of Heat Zones 3
    Gas Hose Included No
    Spring Assisted Hood No
    Thermometer Analog on Grill Hood
    Grilling Lights No

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Christmas present for my brother
    I never used it, it was a gift he asked for.
    Louisiana Grills 20 Pound Hopper Extension
    09/13/2018
    Michael R.
    United States
    Uncle approved
    Bought it for my uncle. He absolutely loves it!
    Green Mountain Grills Davy Crockett Tailgater Pellet Grill Bonus Package
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    Blaze Prelude LBM 32 Inch 4-Burner Built-In Gas Grill

    Key Features

      • Four (4) 304 stainless steel tube burners with 56,000 BTUs of high heat grilling to your cooking surface.
      • Built from 304 stainless steel for ultimate weather, rust protection, and high-heat grilling protection. 
      • Double line grill hood to maintain consistent grilling temperatures and prevent grill discoloration from high-heat grilling.
      • 740 square inches of total grilling area for up to 18 burgers or multiple BBQ favorites at once.
      • Heavy-duty 8mm stainless steel round cooking rods for maximum surface contact with a non-stick design for easy grill flipping.
      • Flame stabilizing grids to minimize flare-ups and keep you safe from unwanted grease build-ups.
      • Heat zone separators allow you to have multiple BBQ favorites at different temperatures across your grilling surface.
      • Flame thrower ignition system for a safe, reliable push and turn start every time and no batteries required.
      • Flash tube secondary ignition for an easy and safe backup ignition. 
      • Industry-leading lifetime residential warranty for worry-free grilling.

    Blaze Prelude LBM 32 Grill: Premium Grilling Made Affordable 

    The Blaze Prelude LBM 32-Inch 4-Burner Built-In Gas Grill is designed to change your outdoor cooking and entertainment with its advanced features and durable construction. The 32-inch built-in grill size is the most commonly used grill for homes. This standard grill size provides ample grilling space without taking up much space in your outdoor kitchen or grill island. Measuring 32.5" (W) x 25.75" (D) x 21.25 (H) in total, this grill allows you to cater to larger parties or grill varieties all at once with ample grilling capacity. Built to last, the LBM Series by Blaze Grills features premium 304-grade stainless steel construction, giving you maximum protection against weather and rust, while also maintaining high heat resistance. No matter what Mother Nature throws your way, it is this grill that will stand the test of time in both high-performance grilling and looking brand new for years to come. Its immaculate stainless steel finish is not only durable but easy to clean, giving you that professional modern look in your outdoor kitchen.  The LBM Series by Blaze pairs perfectly with your Blaze Outdoor Grill Doors and Drawers for a modern and professional look in your outdoor kitchen.  

    Blaze Prelude Grill: Double Lined Grill Hood Durability

    The durability doesn't stop there with Blaze, giving the Prelude LBM 32-inch 4 Burner Built-in gas Grill with a double-lined stainless steel grill hood. This insulated grill hood not only gives you sleek shine in your outdoor cooking area but also keeps the heat giving you consistent grilling temperatures under the grill hood no matter how cold it is outside.  Fire up your grill and within minutes easily get to 600°F for searing no matter what season you contend with. The double-walled stainless steel grill hood also plays a role in durability, preventing the grill's discoloration from high heat and preserving its sleek look for years of high-heat grilling.

    Four High-Performance Burners With 56,000 BTUs of Grilling Power

    At the heart of your built-in grill are four (4) 304 stainless steel tube burners, each delivering 14,000 BTUs, for a total of 56,000 BTUs. Each powerful tube burner can be individually powered or run across all the burners at the same time for exceptional even heat distribution across your entire grilling surface.  Blaze ran tests on the Prelude LBM Series which, after running at low heat for 30 minutes, consistently maintains an average temperature of 230°F across the grilling surface. Impressively, no area deviates from more than 30°F from this average. This level of grilling temperature consistency surpasses even that of many home ovens, ensuring your food is cooked evenly and to perfection every time. 

    8mm Cooking Grates for the Perfect Sear Marks and No Food Falling Through 

    Above your high-performance burners are heavy-duty 8mm stainless steel round cooking rods that give you professional grilling results every time. This premium quality cooking grate surface increases surface contact with food, ensuring even cooking and beautiful sear marks on your steak or chicken. Not only do they ensure your food is cooking evenly, but their wide grill grate rods also reduce food falling through to your stability grids below with their tight construction. Easily grill your veggies right on your grilling surface without needing a griddle or skillet to cook your delicate foods. Their non-stick nature allows for easy flipping and handling of food, adding convenience to your grilling. Whether you're searing the perfect ribeye steak or grilling delicate fish on your Blaze Prelude LBM Series, this grill has you covered. Your main grilling surface measures 531 square inches, which is perfect for grilling multiple dishes at once or fitting up 18 burgers simultaneously. Above your main grilling area is an 184-square-inch heavy-duty removable warming rack. This stainless steel warming rack comes in a slotted mounting bracket that allows you to remove the warm rack for cooking larger items. Whether you're melting cheese on your burger or cooking a whole chicken right on your grill, this warming rack can accommodate giving you ultimate grilling versatility. 

    16-Gauged Stainless Stabilizing Grids To Prevent Grease Flare-Ups

    Right below your 8mm cooking grates, Blaze has added innovative features for safety, the 16-gauge stainless steel flame-stabilizing grids. These easy-to-clean stabilizing grids not only prevent grease flare-ups from unwanted grease but also protect your burners from grease. Covering your entire grilling surface, these 16-gauged stainless steel stabilizing grids also enhance your even heat distribution further, all the while enhancing your BBQ flavors by vaporizing juices that drip on them, creating a smoky flavor profile that gives you professional-grade grilling results.  Below your stabilizing grids, Blaze continues to impress and improve your grilling capabilities with three (3) stainless steel heat zone separators. Cooking at different temperatures across your entire grilling surface, giving variety, enables you to cook different items at various temperatures simultaneously. Easily cook your steaks on one side, with your veggies on the other heat zones at different temperatures for a delicious BBQ meal that delivers smiles every time from your friends and family.

    Safe and Reliable Flame Thrower Ignition System

    The Flame Thrower ignition system provides a reliable and easy start every time. The flame thrower ignition on your Blaze Prelude Grill ignites each burner individually with a jet of flame, ensuring a quick, reliable, and efficient start every time. This reliable ignition requires no batteries or electrical plug-ins, making this grill totaling self-sufficient and reliable. As a backup, Blaze provides Flash tube secondary ignition and serves as a dependable backup. Simply light a match and drop the match into your flash tube, located in front of your cooking grates for a safe and reliable backup plan when all else fails. 

    Blaze's Lifetime Warranty

    The Blaze Prelude LBM 32 Inch 4-Burner Built In Gas Grill comes with an unbeatable best-in-class lifetime residential warranty, plus a 3-year multi-user commercial warranty, offering you unparalleled peace of mind and confidence in your investment. With this level of protection, you're assured of long-term, hassle-free enjoyment of your grill, whether for family barbecues or commercial use. Don't miss out – order your Blaze Prelude Grill now and enjoy the added benefit of free shipping!

    Manufacturer Information

    Click here for the Owner Manual

    Click here for Cut-Out Dimensions

    Click here for the Infrared Searing Burner Guide

    Warranty Information

    Blaze's gas grills and side burners come with a lifetime warranty that covers any manufacturing and workmanship defects on components such as control valves, cooking grids, stainless steel housing, stainless steel burners, flame tamers, heat zone separators, and all other stainless steel elements. The control valves on the side burners have a fifteen (15) year warranty. All electrical and ignition components are safeguarded by a one (1) year warranty from the date of purchase. It's essential to register the grills within thirty (30) days for these warranties to be applicable.

    Blaze Grills Learning Center

       

    Blaze Grills Recipe Center

         

    Buy now and enjoy free shipping!


    Blaze Prelude LBM 32 Inch 4-Burner Built-In Gas Grill
    Models 

    • BLZ-4LBM-LP

    • BLZ-4LBM-NG
    Collection Prelude LBM Series
    Configuration Built In
    Material 304 Stainless Steel 
    Fuel Type Natural Gas (NG) or Propane (LP)
    Primary Color Stainless Steel
    Dimensions
    • Width: 32.5"
    • Depth: 25.75"
    • Height: 21.25"
    Cut Out Dimensions
    • Cut Out Width: 30 5/8"
    • Cut Out Depth: 21 1/4"
    • Cut Out Height: 8 1/2"
    Weight  114 Lbs.
    Burner Material 304 Stainless Steel
    Burner Type Tube Burners
    Number of Burners 4 Burners
    Total Grilling BTUs 56,000 BTUs
    Total BTUs Per Burner 14,000 BTUs
    Cooking Grate Material Stainless Steel
    Cooking Grate Type 8mm Rounded Cooking Grates
    Total Grilling Area  715 Sq. Inches
    Main Grilling Area 531 Sq. Inches
    Secondary Grilling Area 184 Sq. Inches
    Grilling Grid Dimensions 29 1/2" X 18"
    Burger Count 18 Burgers
    Rotisserie Infrared Burner None
    Rotisserie Kit Sold Separately
    Primary Ignition Ignition Type Flame Thrower Ignition
    Secondary Ignition Flash Tubes Included
    16 Gauge Stainless Steel Stabilizing Grids Included
    Heat Zone Separators Included
    Number of Heat Zones 3
    Gas Hose Included No
    Spring Assisted Hood No
    Thermometer Analog on Grill Hood
    Grilling Lights No

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.