Placeholder Artisan American Eagle 36" Built-In Gas Grill — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill

Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill - AAEP-36

by Artisan
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$2,989.00
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    Artisan 36" American Eagle Series Built-In Grill

    Key Features 

      • Triple 304 Stainless Steel U-Burners: Deliver 60,000 BTUs of intense heat for uniform cooking, eliminating any underdone or charred spots for perfectly grilled food each time.
      • Hood Lift Assist Mechanism: Enjoy smooth, effortless hood lifting with the concealed spiral torsion system, engineered for long-lasting performance and ease.
      • Seamless, Dual-Layer Hood: Provides exceptional heat retention, ensuring flavors are sealed in and temperatures remain consistent for perfectly cooked meals.
      • Air-Cooled Control Panel Curtain: Keeps the front panel cool to the touch, enhancing safety and user comfort.
      • 9V Electronic Ignition with Thermal Protection: Ensures quick, reliable ignition every time, safeguarded against heat damage.
      • Dual-Position Adjustable Warming Rack: Easily stores away when not in use, adding flexibility to your grilling setup.
      • 603 Square Inches of Cooking Surface: Offers a generous grilling area, accommodating up to 26 burgers or a variety of BBQ dishes at once, ideal for entertaining.
      • Non-Stick Stainless Steel Grates: Provide a slick surface for easy flipping and straightforward cleaning.
      • Precisely Adjustable Brass Valves: Enable fine-tuned control over the flame for optimal cooking outcomes.
      • 1/2-Inch Thick Ceramic Briquettes: Deliver even heat distribution for flawless searing, with a self-cleaning design that simplifies maintenance.
      • Manufactured in the USA: Constructed from premium 304 stainless steel with expertly hand-welded seams for superior durability.

    36" American Eagle Series Grill 60,000 BTU U-Burner Power

    The Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill is the perfect blend of American craftsmanship and grilling innovation. Made to take your backyard grilling to the next level your outdoor cooking and entertaining. Proudly Made in the USA, our products boast Commercial-Grade 304, 18-8 Stainless Steel Construction, with durable heli-arc hand-welded seams, free of mechanical fasteners for superior durability. Your grill isn't just built to last, but it's crafted with the kind of care and quality that only comes from homegrown manufacturing – a durable outdoor cooking companion for years of backyard feasts!

    The Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill features Three (3) 304 Series Stainless Steel Main U-Burners, blasting out 20,000 BTUs Per Burner (60,000 Total BTUs), ensuring that heat is distributed with precision across the entire cooking surface. This industry-leading grill U-burner was created to cover the maximum grilling surface with its U-shape that allows you to get the most out of each burner under your grilling grills. Each burner has dual rows of double-lance ports, meaning your burner puts out heat in every available area. An even grilling surface means no more playing musical chairs with your steaks—every spot is the VIP section for perfect grilling. Imagine you've got a juicy burger sizzling on the left, shrimp skewers basking in the middle, and veggies grilling on the right; with an even cook across the board, they'll all hit that sweet spot of doneness together, no charred surprises or raw regrets!

    Artisan AAEP-36 Grill Loaded With Features

    High-performance burners demand precise gas control, and Artisan delivers with Fully-Adjustable Brass Valves. Fine-tune your flame with Artisan's adjustable brass valves, crafted for pinpoint accuracy. The newly redesigned knobs provide precision with every twist, allowing you to adjust the heat to your exact preference, whether searing steaks or slow-roasting vegetables, all while maintaining a comfortable and controlled grip.

    To complement this industry-leading burner design, Artisan elevates grilling with the Double-Walled Insulated Grill Hood. This expertly welded, seamless double-walled hood offers superior heat retention, ensuring a stable grilling temperature for consistently delicious results. Enjoy perfectly cooked meals every time with the consistent, mouth-watering taste you expect.

    Every advanced feature is meticulously considered in the design of the Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill, achieving professional grilling perfection. The Grill Hood Lift Assist System eliminates the hassle of lifting your grill hood. With a unique spiral torsion system that is tucked away and rust-resistant, it ensures years of effortless operation. The handle glides smoothly, complemented by stylish nickel-plated end caps, offering a comfortable grip and fluid motion every time you use your grill. Focus on the sizzle, not the struggle, and enjoy a seamless grilling experience.

    Underneath the grill hood lies the true brilliance of Artisan's design. The 1/2-Inch Thick Ceramic Briquettes offer an unparalleled grilling experience with consistent, radiant heat that perfectly sears your food. Their innovative design makes cleanup as simple as flipping a tray. The flat top ensures even heat distribution, while the cavity underneath retains it. The clever tray design keeps the briquettes in place and allows for self-cleaning with a flip and a fiery blast. When you're ready to grill, you get intense, even heat for searing steaks or gently charring vegetables. Cleanup is a breeze—just turn the tray over, crank up the heat, and let the grill handle the rest.

    Grilling is an art, and the Stainless Steel Cooking Grates provide the ideal canvas. Featuring a non-stick electro-polished finish, these heavy-duty grates ensure a hassle-free flip and simplify post-grill cleanup. Positioned over briquettes and 'U' burners, they ensure even cooking. This means less food sticking and no more scrubbing struggles, letting you easily turn everything from delicate fish to robust ribs and making cleanup the least of your worries.

    The Two-Position Adjustable Warming Rack adds convenience and versatility, allowing you to keep food warm while the rest of your meal cooks to perfection. Made from a solid stainless steel rod for durability and easy cleaning, the warming rack stores conveniently up and out of the way when not in use. As your ribeyes cook to perfection, your garlic bread can stay warm above, ready to be the perfect sidekick to your main course.

    Starting your grill is effortless and safe with the 9V Electronic Ignition System, protected by heat-resistant wiring encased in 600°F silicone sleeves. Artisan enhances this protection with a shielding boot made from the same 600°F heat-resistant silicone, setting a new industry standard for heat durability in electrical ignition systems. This ensures your grill fires up quickly and reliably every time, without concerns about heat damage.

    Innovation continues with the Control Panel Air Cooking Curtain. Artisan’s exclusive control panel features an air-cooling curtain, a clever airflow design that keeps the front panel and bull-nose cool to the touch. This safeguards both you and the grill’s electronics, allowing you to manage the Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill comfortably, even when the BBQ is running at full capacity. The Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill is more than just a grill; it's an investment in enduring quality and grilling excellence, promising unforgettable outdoor dining experiences for years to come.

    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Spec Sheet

    Click here for Artisan Cut Out Specs

    Warranty Information

    Artisan's commitment to quality is underscored by our robust warranty coverage. We assure the integrity of our stainless steel burners for a generous fifteen (15) years, guaranteeing them against material and workmanship defects. The resilience of the stainless steel body, lid, and housing components is backed for ten (10) years. For the stainless steel ceramic briquette trays, we provide a solid three (3) year warranty. Additionally, the ignition system, rotisserie motor, and built-in thermometer come with a one (1) year warranty. Please note, labor costs are not covered under this warranty.

    Order now with free shipping!

     

    Artisan American Eagle Series 36" Built-In Gas Grill
    Model  AAEP-36
    Collection American Eagle Series
    Fuel Type
    • Propane
    • Natural Gas 
    Configuration Built-In
    Material 304 Grade Stainless Steel
    Number of Burners  3
    Width 34.813"
    Depth 26.313"
    Height 23.125"
    Weight 165 lbs
    Cut Out Width 34 1/2"
    Cut Out Depth 19 3/4"
    Cut Out Height 9 1/2"
    Grilling Surface Total BTUs 60,000 BTUs
    Per Burner BTUs 20,000 BTUs
    Burner Material 304 Stainless Steel 
    Rotisserie Burner  None
    Heat Zone Separators None
    Grilling Area Dimensions 33 1/2" x 18"
    Total Grilling Area 817 Sq. In.
    Main Grilling Area 603 Sq. In.
    Warming Rack Area 214 Sq. In.
    Burger Count 26
    Grill Grate Material Non-Stick Stainless Steel
    Flame Tamer 1/2" Ceramic Briquette Tray
    Burner Type U-Burners (w/ double lance ports on three sides)
    Ignition Type 9V Ignition System
    Flash Tubes None
    Pull-Out Grease Tray Included
    Spring Assisted Hood Yes
    Temperature Gauge  Analog
    Grill Lights None
    Made in the USA Yes
    Warranty
    • U-Burners: 15 Years
    • Stainless Components: 10 Years
    • Ceramic Briquettes: 3 Years
    • Ignition/Thermometer: 1 Year 

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

    Contact Options

    No Sales Tax (except NY)

    Family Operated with 20 Years Experience!

    Call For Best Pricing!  (888) 678-3530

    Leaves our warehouse in 1-3 business days.

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    Artisan 36" American Eagle Series Built-In Grill

    Key Features 

      • Triple 304 Stainless Steel U-Burners: Deliver 60,000 BTUs of intense heat for uniform cooking, eliminating any underdone or charred spots for perfectly grilled food each time.
      • Hood Lift Assist Mechanism: Enjoy smooth, effortless hood lifting with the concealed spiral torsion system, engineered for long-lasting performance and ease.
      • Seamless, Dual-Layer Hood: Provides exceptional heat retention, ensuring flavors are sealed in and temperatures remain consistent for perfectly cooked meals.
      • Air-Cooled Control Panel Curtain: Keeps the front panel cool to the touch, enhancing safety and user comfort.
      • 9V Electronic Ignition with Thermal Protection: Ensures quick, reliable ignition every time, safeguarded against heat damage.
      • Dual-Position Adjustable Warming Rack: Easily stores away when not in use, adding flexibility to your grilling setup.
      • 603 Square Inches of Cooking Surface: Offers a generous grilling area, accommodating up to 26 burgers or a variety of BBQ dishes at once, ideal for entertaining.
      • Non-Stick Stainless Steel Grates: Provide a slick surface for easy flipping and straightforward cleaning.
      • Precisely Adjustable Brass Valves: Enable fine-tuned control over the flame for optimal cooking outcomes.
      • 1/2-Inch Thick Ceramic Briquettes: Deliver even heat distribution for flawless searing, with a self-cleaning design that simplifies maintenance.
      • Manufactured in the USA: Constructed from premium 304 stainless steel with expertly hand-welded seams for superior durability.

    36" American Eagle Series Grill 60,000 BTU U-Burner Power

    The Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill is the perfect blend of American craftsmanship and grilling innovation. Made to take your backyard grilling to the next level your outdoor cooking and entertaining. Proudly Made in the USA, our products boast Commercial-Grade 304, 18-8 Stainless Steel Construction, with durable heli-arc hand-welded seams, free of mechanical fasteners for superior durability. Your grill isn't just built to last, but it's crafted with the kind of care and quality that only comes from homegrown manufacturing – a durable outdoor cooking companion for years of backyard feasts!

    The Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill features Three (3) 304 Series Stainless Steel Main U-Burners, blasting out 20,000 BTUs Per Burner (60,000 Total BTUs), ensuring that heat is distributed with precision across the entire cooking surface. This industry-leading grill U-burner was created to cover the maximum grilling surface with its U-shape that allows you to get the most out of each burner under your grilling grills. Each burner has dual rows of double-lance ports, meaning your burner puts out heat in every available area. An even grilling surface means no more playing musical chairs with your steaks—every spot is the VIP section for perfect grilling. Imagine you've got a juicy burger sizzling on the left, shrimp skewers basking in the middle, and veggies grilling on the right; with an even cook across the board, they'll all hit that sweet spot of doneness together, no charred surprises or raw regrets!

    Artisan AAEP-36 Grill Loaded With Features

    High-performance burners demand precise gas control, and Artisan delivers with Fully-Adjustable Brass Valves. Fine-tune your flame with Artisan's adjustable brass valves, crafted for pinpoint accuracy. The newly redesigned knobs provide precision with every twist, allowing you to adjust the heat to your exact preference, whether searing steaks or slow-roasting vegetables, all while maintaining a comfortable and controlled grip.

    To complement this industry-leading burner design, Artisan elevates grilling with the Double-Walled Insulated Grill Hood. This expertly welded, seamless double-walled hood offers superior heat retention, ensuring a stable grilling temperature for consistently delicious results. Enjoy perfectly cooked meals every time with the consistent, mouth-watering taste you expect.

    Every advanced feature is meticulously considered in the design of the Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill, achieving professional grilling perfection. The Grill Hood Lift Assist System eliminates the hassle of lifting your grill hood. With a unique spiral torsion system that is tucked away and rust-resistant, it ensures years of effortless operation. The handle glides smoothly, complemented by stylish nickel-plated end caps, offering a comfortable grip and fluid motion every time you use your grill. Focus on the sizzle, not the struggle, and enjoy a seamless grilling experience.

    Underneath the grill hood lies the true brilliance of Artisan's design. The 1/2-Inch Thick Ceramic Briquettes offer an unparalleled grilling experience with consistent, radiant heat that perfectly sears your food. Their innovative design makes cleanup as simple as flipping a tray. The flat top ensures even heat distribution, while the cavity underneath retains it. The clever tray design keeps the briquettes in place and allows for self-cleaning with a flip and a fiery blast. When you're ready to grill, you get intense, even heat for searing steaks or gently charring vegetables. Cleanup is a breeze—just turn the tray over, crank up the heat, and let the grill handle the rest.

    Grilling is an art, and the Stainless Steel Cooking Grates provide the ideal canvas. Featuring a non-stick electro-polished finish, these heavy-duty grates ensure a hassle-free flip and simplify post-grill cleanup. Positioned over briquettes and 'U' burners, they ensure even cooking. This means less food sticking and no more scrubbing struggles, letting you easily turn everything from delicate fish to robust ribs and making cleanup the least of your worries.

    The Two-Position Adjustable Warming Rack adds convenience and versatility, allowing you to keep food warm while the rest of your meal cooks to perfection. Made from a solid stainless steel rod for durability and easy cleaning, the warming rack stores conveniently up and out of the way when not in use. As your ribeyes cook to perfection, your garlic bread can stay warm above, ready to be the perfect sidekick to your main course.

    Starting your grill is effortless and safe with the 9V Electronic Ignition System, protected by heat-resistant wiring encased in 600°F silicone sleeves. Artisan enhances this protection with a shielding boot made from the same 600°F heat-resistant silicone, setting a new industry standard for heat durability in electrical ignition systems. This ensures your grill fires up quickly and reliably every time, without concerns about heat damage.

    Innovation continues with the Control Panel Air Cooking Curtain. Artisan’s exclusive control panel features an air-cooling curtain, a clever airflow design that keeps the front panel and bull-nose cool to the touch. This safeguards both you and the grill’s electronics, allowing you to manage the Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill comfortably, even when the BBQ is running at full capacity. The Artisan American Eagle 36-Inch 3 Burner Built-In Gas Grill is more than just a grill; it's an investment in enduring quality and grilling excellence, promising unforgettable outdoor dining experiences for years to come.

    Manufacturer Information

    Click here for the Owner Manual

    Click here for the Spec Sheet

    Click here for Artisan Cut Out Specs

    Warranty Information

    Artisan's commitment to quality is underscored by our robust warranty coverage. We assure the integrity of our stainless steel burners for a generous fifteen (15) years, guaranteeing them against material and workmanship defects. The resilience of the stainless steel body, lid, and housing components is backed for ten (10) years. For the stainless steel ceramic briquette trays, we provide a solid three (3) year warranty. Additionally, the ignition system, rotisserie motor, and built-in thermometer come with a one (1) year warranty. Please note, labor costs are not covered under this warranty.

    Order now with free shipping!

     

    Artisan American Eagle Series 36" Built-In Gas Grill
    Model  AAEP-36
    Collection American Eagle Series
    Fuel Type
    • Propane
    • Natural Gas 
    Configuration Built-In
    Material 304 Grade Stainless Steel
    Number of Burners  3
    Width 34.813"
    Depth 26.313"
    Height 23.125"
    Weight 165 lbs
    Cut Out Width 34 1/2"
    Cut Out Depth 19 3/4"
    Cut Out Height 9 1/2"
    Grilling Surface Total BTUs 60,000 BTUs
    Per Burner BTUs 20,000 BTUs
    Burner Material 304 Stainless Steel 
    Rotisserie Burner  None
    Heat Zone Separators None
    Grilling Area Dimensions 33 1/2" x 18"
    Total Grilling Area 817 Sq. In.
    Main Grilling Area 603 Sq. In.
    Warming Rack Area 214 Sq. In.
    Burger Count 26
    Grill Grate Material Non-Stick Stainless Steel
    Flame Tamer 1/2" Ceramic Briquette Tray
    Burner Type U-Burners (w/ double lance ports on three sides)
    Ignition Type 9V Ignition System
    Flash Tubes None
    Pull-Out Grease Tray Included
    Spring Assisted Hood Yes
    Temperature Gauge  Analog
    Grill Lights None
    Made in the USA Yes
    Warranty
    • U-Burners: 15 Years
    • Stainless Components: 10 Years
    • Ceramic Briquettes: 3 Years
    • Ignition/Thermometer: 1 Year 

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.