Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour
No Hidden Costs: Free Shipping & No Sales Tax (except NY)!
20 Years Experience: Deal Directly With the Owner!
We Will Match Any Competitor’s Price
Leaves our warehouse in 1-3 business days.
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Artisan 26" American Eagle Series Built-In Grill with Marine Armour
Key Features
- Marine Armour Ceramic Coating: Gives you maximum outdoor protection against harsh weather, oxidation, UV, staining, and saltwater corrosion.
- Two 304 Stainless Steel U-Burners: Delivering 40,000 BTUs of high heat for an even cook. No more undercooked or burnt spots, just perfectly grilled food every time.
- Grill Hood Lift Assist System: Experience smooth, resistance-free grill hood lifting thanks to the hidden spiral torsion system, designed for durability and ease.
- 570 Sq. Inch Total Grilling Area: This compact grilling design packs a punch with up to 18 burgers or multiple dishes for small family gatherings.
- Seamless, Double-Walled Hood: Locks in flavour with unwavering heat retention. It's precision-welded to keep temperatures steady, so every meal is grilled to perfection with evenly-cooked flavor
- Control Panel Air Cooking Curtain: Keeps the front panel cool to the touch, enhancing safety.
- 9V Electronic Ignition with Heat-Protected Wiring: You get a fast, dependable start without the worry of wear and tear from the heat.
- Two-Position Adjustable Warming Rack: Two-position warming rack stores conveniently up and out of the way when not in use.
- Stainless Steel Cooking Grates: Non-stick grill gates finish for a hassle-free burger flip and easy cleanup.
- Fully-Adjustable Brass Valves: Fine-tune your flame game with our fully adjustable brass valves, designed for pinpoint control
- 1/2-Inch Thick Ceramic Briquettes: Ensures even heat for a perfect sear and their self-cleaning design makes maintenance a breeze.
- Made in the USA: American-made 304 stainless steel grills, hand-welded for unmatched durability
Marine Grade: Artisan American Eagle Grill
The Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour combines superior American craftsmanship with cutting-edge grilling technology. This grill, proudly made in the USA, features Commercial-Grade 304, 18-8 Stainless Steel Construction with durable heli-arc hand-welded seams, free from mechanical fasteners, ensuring long-lasting durability. It boasts 570 square inches of total grilling space, including a 430 square inch main area capable of cooking up to 18 burgers simultaneously. Additionally, it includes a 140 square inch two-tier adjustable warming rack, ideal for keeping food warm or toasting bread. Perfect for small gatherings, this grill provides a robust, versatile outdoor cooking solution.
Artisan AAEP-26 Grill: Even Heat, Elite Grilling
The Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour features dual 304 Series Stainless Steel Main U-Burners, each producing 20,000 BTUs for a total of 40,000 BTUs. These burners ensure precise heat distribution across the entire cooking surface, thanks to their U-shape and dual rows of double-lance ports. This design provides an even grilling surface, allowing you to cook different foods like burgers, shrimp skewers, and veggies simultaneously, achieving perfect doneness without any charred surprises or raw regrets.
High-performance burners call for precision gas control with fully adjustable brass valves. Fine-tune your flame game with Artisan and Marine Armour's fully adjustable brass valves, designed for pinpoint gas control. The newly redesigned knobs add a touch of precision with every twist, giving you the power to adjust the heat to your exact liking. Whether you're searing steaks or slowly roasting veggies, you can enjoy a comfortable and controlled grip on the knobs, ensuring perfect cooking results every time.
Double-walled Insulated Grill Hood for Unmatched Heat Retention
To add to this industry-leading burner design, the Artisan with Marine Armour Professional Grill takes grilling to the next level with the Double-Walled Insulated Grill Hood. Experience top-notch heat retention with our seamless, double-walled hood — expertly welded to lock in the heat for the perfect cook. This grill hood design ensures that your grilling temperature remains stable, giving your food that consistent, mouth-watering taste every time.
Every advanced feature was considered in designing the Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour for professional grilling perfection. Say goodbye to struggling with the Grill Hood Lift Assist System. Its unique spiral torsion system, rust-resistant and tucked away, ensures years of effortless lifting with a handle that glides smoothly, finished with stylish nickel-plated end caps. You’ll enjoy a comfortable grip and fluid motion every time, keeping your focus on the sizzle, not the struggle.
Sear Perfection & Self-Clean Ease: The Ceramic Briquette Brilliance
Underneath your grill hood is the real magic of Artisan with Marine Armours Professional Grill design. The 1/2-Inch Thick Ceramic Briquettes promise an unparalleled grilling experience, providing consistent, radiant heat that perfectly sears your food, while their innovative design makes cleanup as simple as flipping a tray. The flat top radiates consistent heat, while the cavity underneath ensures it stays there. Plus, the clever tray design means your briquettes stay put and even self-clean with a flip and a fiery blast. So, when you're ready to grill, you get an even, intense heat that's just right for searing steaks or gently charring veggies. And cleanup? It's a snap – just turn the tray over, crank up the heat, and let the grill do the work for you.
Non-Stick Stainless Steel Grill Grates for Perfect Cooks
Grilling is an art, and our Stainless Steel Cooking Grates provide the perfect canvas. Featuring a non-stick electro-polished finish, they ensure a smooth flip and hassle-free cleanup. These heavy-duty grates sit perfectly over briquettes and 'U' burners for even cooking, minimizing food sticking and post-BBQ scrubbing. You can effortlessly turn everything from delicate fish to hearty ribs.
The Two-Position Adjustable Warming Rack adds convenience and versatility, keeping food warm while the main course cooks. Made from solid stainless steel, it’s easy to clean and can be stored out of the way when not in use, making it perfect for keeping your garlic bread warm while your ribeyes cook to perfection.
Cool Touch Control and Ignition That's Built to Last
Starting your grill is effortless and safe with the 9V Electronic Ignition System, featuring heat-protected wiring with 600°F resistant silicone sleeves. Artisan with Marine Armour further shields this system with a 600°F heat-resistant silicone boot, ensuring quick and reliable ignition every time without heat damage. Innovation continues with the Control Panel Air Cooling Curtain. This exclusive design keeps the control panel and bull-nose cool, protecting both you and the grill’s electronics. Manage your Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with ease, even when the BBQ is at full heat.
Marine Armour Ceramic Coating for Ultimate Outdoor Protection
Marine Armour is a groundbreaking ceramic coating designed to protect your outdoor appliances for a lifetime. This clear, liquid ceramic coating offers superior protection against harsh weather, UV rays, staining, and saltwater corrosion. It transforms into a glass-like shield, resisting solvents, acids, and alkalis, keeping your grill and accessories pristine.Outdoor surfaces face relentless exposure to contaminants and weather. Marine Armour acts as a barrier, filling pores and creating a non-absorbent, glass-like finish, ensuring your outdoor cooking area remains unblemished and easy to maintain. The hand-applied, four-step process requires only annual maintenance for lifetime protection. The Artisan American Eagle Built-In Gas Grill with Marine Armour is an investment in enduring quality and grilling excellence, promising BBQ memories for years to come.
Manufacturer Information
Click here for the Owner Manual
Click here for the Marine Armour Spec Sheet
Click here for Artisan Cut Out Specs
Warranty Information
Artisan with Marine Armour's commitment to quality is underscored by our robust warranty coverage. We assure the integrity of our stainless steel burners for a generous fifteen (15) years, guaranteeing them against material and workmanship defects. The resilience of the stainless steel body, lid, and housing components is backed for ten (10) years. For the stainless steel ceramic briquette trays, we provide a solid three (3) year warranty. Additionally, the ignition system, rotisserie motor, and built-in thermometer come with a one (1) year warranty. Please note, labor costs are not covered under this warranty.
Order now with free shipping!
Marine Grade Artisan American Eagle 26"Built-In Gas Grill |
|
---|---|
Model |
|
Collection | American Eagle |
Fuel Type |
|
Configuration | Built-In |
Material | 304 Grade Stainless Steel |
Marine Armour Ceramic Coating | Included |
Number of Burners | 2 |
Width | 25.813" |
Depth | 26.313" |
Height | 23.125" |
Weight | 122 lbs |
Cut Out Width | 24 1/2" |
Cut Out Depth | 19 3/4" |
Cut Out Height | 9 1/2" |
Grilling Surface Total BTUs | 40,000 BTUs |
Per Burner BTUs | 20,000 BTUs |
Burner Material | 304 Stainless Steel |
Rotisserie Burner | None |
Heat Zone Separators | None |
Grilling Area Dimensions | 23 1/4" x 18 1/8" |
Total Grilling Area | 570 Sq. In. |
Main Grill Area | 430 Sq, In. |
Warming Rack Area | 140 Sq. In. |
Burger Count | 18 |
Grill Grate Material | Non-Stick Stainless Steel |
Flame Tamer | 1/2" Ceramic Briquette Tray |
Burner Type | U-Burners (w/ double lance ports on three sides) |
Ignition Type | 9V Ignition System |
Flash Tubes | None |
Pull-Out Grease Tray | Included |
Spring Assisted Hood | Yes |
Temperature Gauge | Analog |
Grill Lights | None |
Made in the US | Yes |
Warranty |
|
This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.
Shipping & Delivery Details
Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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- Product Reviews
- Site Reviews
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Artisan 26" American Eagle Series Built-In Grill with Marine Armour
Key Features
- Marine Armour Ceramic Coating: Gives you maximum outdoor protection against harsh weather, oxidation, UV, staining, and saltwater corrosion.
- Two 304 Stainless Steel U-Burners: Delivering 40,000 BTUs of high heat for an even cook. No more undercooked or burnt spots, just perfectly grilled food every time.
- Grill Hood Lift Assist System: Experience smooth, resistance-free grill hood lifting thanks to the hidden spiral torsion system, designed for durability and ease.
- 570 Sq. Inch Total Grilling Area: This compact grilling design packs a punch with up to 18 burgers or multiple dishes for small family gatherings.
- Seamless, Double-Walled Hood: Locks in flavour with unwavering heat retention. It's precision-welded to keep temperatures steady, so every meal is grilled to perfection with evenly-cooked flavor
- Control Panel Air Cooking Curtain: Keeps the front panel cool to the touch, enhancing safety.
- 9V Electronic Ignition with Heat-Protected Wiring: You get a fast, dependable start without the worry of wear and tear from the heat.
- Two-Position Adjustable Warming Rack: Two-position warming rack stores conveniently up and out of the way when not in use.
- Stainless Steel Cooking Grates: Non-stick grill gates finish for a hassle-free burger flip and easy cleanup.
- Fully-Adjustable Brass Valves: Fine-tune your flame game with our fully adjustable brass valves, designed for pinpoint control
- 1/2-Inch Thick Ceramic Briquettes: Ensures even heat for a perfect sear and their self-cleaning design makes maintenance a breeze.
- Made in the USA: American-made 304 stainless steel grills, hand-welded for unmatched durability
Marine Grade: Artisan American Eagle Grill
The Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour combines superior American craftsmanship with cutting-edge grilling technology. This grill, proudly made in the USA, features Commercial-Grade 304, 18-8 Stainless Steel Construction with durable heli-arc hand-welded seams, free from mechanical fasteners, ensuring long-lasting durability. It boasts 570 square inches of total grilling space, including a 430 square inch main area capable of cooking up to 18 burgers simultaneously. Additionally, it includes a 140 square inch two-tier adjustable warming rack, ideal for keeping food warm or toasting bread. Perfect for small gatherings, this grill provides a robust, versatile outdoor cooking solution.
Artisan AAEP-26 Grill: Even Heat, Elite Grilling
The Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour features dual 304 Series Stainless Steel Main U-Burners, each producing 20,000 BTUs for a total of 40,000 BTUs. These burners ensure precise heat distribution across the entire cooking surface, thanks to their U-shape and dual rows of double-lance ports. This design provides an even grilling surface, allowing you to cook different foods like burgers, shrimp skewers, and veggies simultaneously, achieving perfect doneness without any charred surprises or raw regrets.
High-performance burners call for precision gas control with fully adjustable brass valves. Fine-tune your flame game with Artisan and Marine Armour's fully adjustable brass valves, designed for pinpoint gas control. The newly redesigned knobs add a touch of precision with every twist, giving you the power to adjust the heat to your exact liking. Whether you're searing steaks or slowly roasting veggies, you can enjoy a comfortable and controlled grip on the knobs, ensuring perfect cooking results every time.
Double-walled Insulated Grill Hood for Unmatched Heat Retention
To add to this industry-leading burner design, the Artisan with Marine Armour Professional Grill takes grilling to the next level with the Double-Walled Insulated Grill Hood. Experience top-notch heat retention with our seamless, double-walled hood — expertly welded to lock in the heat for the perfect cook. This grill hood design ensures that your grilling temperature remains stable, giving your food that consistent, mouth-watering taste every time.
Every advanced feature was considered in designing the Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with Marine Armour for professional grilling perfection. Say goodbye to struggling with the Grill Hood Lift Assist System. Its unique spiral torsion system, rust-resistant and tucked away, ensures years of effortless lifting with a handle that glides smoothly, finished with stylish nickel-plated end caps. You’ll enjoy a comfortable grip and fluid motion every time, keeping your focus on the sizzle, not the struggle.
Sear Perfection & Self-Clean Ease: The Ceramic Briquette Brilliance
Underneath your grill hood is the real magic of Artisan with Marine Armours Professional Grill design. The 1/2-Inch Thick Ceramic Briquettes promise an unparalleled grilling experience, providing consistent, radiant heat that perfectly sears your food, while their innovative design makes cleanup as simple as flipping a tray. The flat top radiates consistent heat, while the cavity underneath ensures it stays there. Plus, the clever tray design means your briquettes stay put and even self-clean with a flip and a fiery blast. So, when you're ready to grill, you get an even, intense heat that's just right for searing steaks or gently charring veggies. And cleanup? It's a snap – just turn the tray over, crank up the heat, and let the grill do the work for you.
Non-Stick Stainless Steel Grill Grates for Perfect Cooks
Grilling is an art, and our Stainless Steel Cooking Grates provide the perfect canvas. Featuring a non-stick electro-polished finish, they ensure a smooth flip and hassle-free cleanup. These heavy-duty grates sit perfectly over briquettes and 'U' burners for even cooking, minimizing food sticking and post-BBQ scrubbing. You can effortlessly turn everything from delicate fish to hearty ribs.
The Two-Position Adjustable Warming Rack adds convenience and versatility, keeping food warm while the main course cooks. Made from solid stainless steel, it’s easy to clean and can be stored out of the way when not in use, making it perfect for keeping your garlic bread warm while your ribeyes cook to perfection.
Cool Touch Control and Ignition That's Built to Last
Starting your grill is effortless and safe with the 9V Electronic Ignition System, featuring heat-protected wiring with 600°F resistant silicone sleeves. Artisan with Marine Armour further shields this system with a 600°F heat-resistant silicone boot, ensuring quick and reliable ignition every time without heat damage. Innovation continues with the Control Panel Air Cooling Curtain. This exclusive design keeps the control panel and bull-nose cool, protecting both you and the grill’s electronics. Manage your Artisan American Eagle 26-Inch 2 Burner Built-In Gas Grill with ease, even when the BBQ is at full heat.
Marine Armour Ceramic Coating for Ultimate Outdoor Protection
Marine Armour is a groundbreaking ceramic coating designed to protect your outdoor appliances for a lifetime. This clear, liquid ceramic coating offers superior protection against harsh weather, UV rays, staining, and saltwater corrosion. It transforms into a glass-like shield, resisting solvents, acids, and alkalis, keeping your grill and accessories pristine.Outdoor surfaces face relentless exposure to contaminants and weather. Marine Armour acts as a barrier, filling pores and creating a non-absorbent, glass-like finish, ensuring your outdoor cooking area remains unblemished and easy to maintain. The hand-applied, four-step process requires only annual maintenance for lifetime protection. The Artisan American Eagle Built-In Gas Grill with Marine Armour is an investment in enduring quality and grilling excellence, promising BBQ memories for years to come.
Manufacturer Information
Click here for the Owner Manual
Click here for the Marine Armour Spec Sheet
Click here for Artisan Cut Out Specs
Warranty Information
Artisan with Marine Armour's commitment to quality is underscored by our robust warranty coverage. We assure the integrity of our stainless steel burners for a generous fifteen (15) years, guaranteeing them against material and workmanship defects. The resilience of the stainless steel body, lid, and housing components is backed for ten (10) years. For the stainless steel ceramic briquette trays, we provide a solid three (3) year warranty. Additionally, the ignition system, rotisserie motor, and built-in thermometer come with a one (1) year warranty. Please note, labor costs are not covered under this warranty.
Order now with free shipping!
Marine Grade Artisan American Eagle 26"Built-In Gas Grill |
|
---|---|
Model |
|
Collection | American Eagle |
Fuel Type |
|
Configuration | Built-In |
Material | 304 Grade Stainless Steel |
Marine Armour Ceramic Coating | Included |
Number of Burners | 2 |
Width | 25.813" |
Depth | 26.313" |
Height | 23.125" |
Weight | 122 lbs |
Cut Out Width | 24 1/2" |
Cut Out Depth | 19 3/4" |
Cut Out Height | 9 1/2" |
Grilling Surface Total BTUs | 40,000 BTUs |
Per Burner BTUs | 20,000 BTUs |
Burner Material | 304 Stainless Steel |
Rotisserie Burner | None |
Heat Zone Separators | None |
Grilling Area Dimensions | 23 1/4" x 18 1/8" |
Total Grilling Area | 570 Sq. In. |
Main Grill Area | 430 Sq, In. |
Warming Rack Area | 140 Sq. In. |
Burger Count | 18 |
Grill Grate Material | Non-Stick Stainless Steel |
Flame Tamer | 1/2" Ceramic Briquette Tray |
Burner Type | U-Burners (w/ double lance ports on three sides) |
Ignition Type | 9V Ignition System |
Flash Tubes | None |
Pull-Out Grease Tray | Included |
Spring Assisted Hood | Yes |
Temperature Gauge | Analog |
Grill Lights | None |
Made in the US | Yes |
Warranty |
|
This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.
Shipping & Delivery Details
Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.