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American Made Grills Atlas 36 Inch Built In Gas Grill
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American Made Grills Atlas 36 Inch Built In Gas Grill

by American Made Grills
SKU ATS36-NG
$3,795.00
+ Free Shipping
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American Made Grills Atlas 36 Inch GrillĀ 


Key Features

  • 304 Stainless Steel Construction: Built for ultimate durability, this grill withstands weather, rust, and the intense heat of serious grilling.
  • 18-Gauge Double-Lined Grill Hood: Maintains consistent temperature and prevents discoloration even during high-heat cooking.
  • 3 U-Tube Burners: Delivers 54,000 BTUs of grilling power, ensuring consistent heat across your entire cooking surface.
  • 853 Sq. Inch Grill Surface: Spacious enough to cook multiple dishes simultaneously or up to 24 burgers at once.
  • Adjustable Warming Rack: Two-position design allows you to grill larger BBQ masterpieces without hassle.
  • Heavy-Duty 8mm Square Cooking Grates: Ensures even heat distribution for perfect sear marks and consistent cooking.
  • Easy-Clean Briquette System: Enhances grilling flavor by vaporizing drippings, while protecting burners and ensuring even heat distribution.
  • Flame Thrower Ignition: Offers a safe and reliable start every time you fire up the grill.
  • Built-In Bright Halogen Lights: Ideal for grilling at night, providing clear visibility for safe cooking.
  • Blue LED Gas Knob Lights: Adds a sleek, professional look to your outdoor kitchen, enhancing the overall grilling experience.
  • Includes Grill Cover: Comes with weather-proof vinyl grill head cover for superior outdoor protection.
  • Made in the USA: Proudly crafted with a Gold Standard warranty, ensuring quality and reliability.

AMG Atlas Grill | Perfection in Grilling

The American Made Grills Atlas 36 Inch Built-In Gas Grill is the epitome of top-tier outdoor cooking, expertly blending durability, functionality, and style to elevate your grilling experience. Fully constructed from 304 stainless steel, this grill is engineered to withstand the harshest weather conditions, resist rust, and endure extreme grilling heat. Whether it's scorching summer days or frigid winter nights, this grill stands resilient through all four seasons. Plus, with the American Made Grills Gold Standard warranty, your grilling adventures are guaranteed to last a lifetime.

The 18-gauge double-lined grill hood is designed to maintain consistent grilling temperatures regardless of the weather, while also preventing discoloration from high-heat cooking, ensuring your grill looks as good as it performs, even after extensive use.

Equipped with three stainless steel U-tube burners delivering a total of 54,000 BTUs (18,000 BTUs per burner), this grill offers powerful, evenly distributed heat across the entire cooking surface. Whether you're searing steaks or grilling vegetables, the multi-flame controlled ports provide precise temperature control, ensuring every dish is cooked to perfection.

TheĀ spacious 853 sq. inch grill surface offers ample room to grill multiple dishes simultaneously, with the capacity to cook up to 24 burgers at once—ideal for large gatherings or family events. For added versatility, the adjustable two-position warming rack with a 225 sq. inch surface allows you to handle larger BBQ masterpieces effortlessly, from spatchcocking a turkey to melting cheese on burgers, delivering professional grilling results every time.

The heavy-duty 8mm square cooking grates are designed for maximum even heat distribution, offering optimal surface contact for perfect sear marks and consistently cooked food. Beneath the cooking surface, the easy-clean briquette system enhances heat distribution, protects the burners, and vaporizes drippings to infuse your food with rich, authentic BBQ flavor. The ceramic briquettes not only elevate your grilling experience but also ensure long-lasting burner protection. They are easily removable and cleanable, making maintenance a breeze.

Starting the grill is effortless with the flame-thrower ignition, which uses a piezo spark to ignite a concentrated gas flow, providing a safe and reliable start every time. The built-in dual bright halogen lights make grilling at night safe and easy, while the blue LED gas knob lights add a sleek, professional touch to your outdoor kitchen, enhancing both functionality and style.

Made in the USA and backed by the Gold Standard warranty, the Atlas 36 Inch Built-In Gas Grill is a testament to superior craftsmanship and dependable performance, embodying the best of American engineering and customer commitment.


Lifetime Warranty

American Made Grills offers a Gold Standard Lifetime Warranty that covers manufacturing defects, stainless steel materials, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, temperature gauges, hood springs, and briquette systems. Additionally, all other components, such as LED bulbs, wire harnesses, switches, power source wires, transformers, and interior halogen light wires and bulbs, are covered under a three (3) year warranty. Labor is not included in the warranty.


Manufacturer Information

Click here for Warranty Information

Click here for the Owner's Manual


Buy now and enjoy free shipping!

American Made Grills Atlas 36 Inch Grill

ModelĀ  ATS36Ā 
Material 304 Stainless SteelĀ 
Fuel Type Natural Gas or Propane
Configuration Built In
Weight 309 Lbs.
Primary Color Stainless Steel
Overall Dimensions
  • Width: 60"
  • Height: 53 1/2"
  • Depth:Ā 26"
Total BTUs 54,000 BTUs
Number of Burners 3 Burners
Burner Type U-Tube Burners
BTUs Per Burner 18,000 BTUs
Main Grilling AreaĀ  628 Sq In
Secondary Grilling Area 225 Sq In
Total Grilling Area 853 Sq In
Grill Grate Type 8mm Square Cooking Grates
Warming Rack Type Two (2) Multi-Position Warming Racks
Ignition Type Flame Thrower
Grilling Lights Internal & External
Internal Grilling Lights Type Dual Halogen Lights
External Grilling Lights Type Blue LED Gas Control Lights
Grease Drip-Tray Type Removable & Dishwasher Safe Grease Drip Tray
Thermometer Analog
Spring Assisted Hood No
Infrared Back Burner No
Heat Zone Separators No
Drop-In Infrared Main Burner Sold Separately
Gas Hose Included Yes
Rotisserie Kit Sold Separately
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

AMG Atlas Grill Overview

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Price

3,795.00

$ 3,939.00

$ 3,599

4,299.00

Class

Premium+

Premium+

Premium+

Luxury

Configurations

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Fuel Type

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Total BTUs

54,000

49,500

54,000

54,000

# of Burners

3

3

3

3

Burner Type

Stainless Steel U-Burners

Stainless Steel U-Burners

Stainless Steel U-Burners

Cast Stainless Steel H-Burners

Ignition Type

Flame Thrower Ignition

Flame Thrower Ignition

New Electric Flame Thrower Ignition

Flame Thrower Ignition

Rotisserie Burner Type

None

Optional (13,000 BTUs)

Yes (10,500 BTUs)

Yes (10,000 BTUs)

Rotisserie Kit

None

Optional

Yes

Yes

Heat Zone Separators

No

Yes

Yes

Yes

Sear Burner

No

Optional

No

No

Cooking Grate Type

8mm Square Cooking Grates

8mm Round Cooking Grates

8mm Square Cooking Grates

12mm Hexagon Shaped Grill Grates

Warming Rack

2-Position Warming Rack

Removable Warming Rack

New Multi-Position Warming Racks (2)

Removable Warming Rack

Burger Count

24

28

--

24

Total Grilling Area

853 Sq In

864 Sq In

--

816 Sq. Inches

Main Grilling Area

628 Sq In

625 Sq In

673 Sq. Inches

615 Sq. Inches

Warming Rack Area

225 Sq Inches

239 Sq Inches

--

201 Sq. Inches

Spring Assisted Hood

No

Yes

Yes

Yes

Grill Lights

Interior / Exterior

Interior / Exterior

Interior / Exterior

Interior / Exterior

Burner State Lights

No

No

Yes

No

Cutout Width

34"

36 1/2"

34 1/4"

32 1/4"

Cutout Depth

19 3/4"

19 3/4"

19 1/2"

23 5/8"

Cutout Height

10

9 1/2"

9 7/8"

10 1/2"

Made in USA

Yes

Yes

Yes

No

View product View product View product View product

Shop American Made Grills

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

American Made Grills Atlas 36 Inch GrillĀ 


Key Features

  • 304 Stainless Steel Construction: Built for ultimate durability, this grill withstands weather, rust, and the intense heat of serious grilling.
  • 18-Gauge Double-Lined Grill Hood: Maintains consistent temperature and prevents discoloration even during high-heat cooking.
  • 3 U-Tube Burners: Delivers 54,000 BTUs of grilling power, ensuring consistent heat across your entire cooking surface.
  • 853 Sq. Inch Grill Surface: Spacious enough to cook multiple dishes simultaneously or up to 24 burgers at once.
  • Adjustable Warming Rack: Two-position design allows you to grill larger BBQ masterpieces without hassle.
  • Heavy-Duty 8mm Square Cooking Grates: Ensures even heat distribution for perfect sear marks and consistent cooking.
  • Easy-Clean Briquette System: Enhances grilling flavor by vaporizing drippings, while protecting burners and ensuring even heat distribution.
  • Flame Thrower Ignition: Offers a safe and reliable start every time you fire up the grill.
  • Built-In Bright Halogen Lights: Ideal for grilling at night, providing clear visibility for safe cooking.
  • Blue LED Gas Knob Lights: Adds a sleek, professional look to your outdoor kitchen, enhancing the overall grilling experience.
  • Includes Grill Cover: Comes with weather-proof vinyl grill head cover for superior outdoor protection.
  • Made in the USA: Proudly crafted with a Gold Standard warranty, ensuring quality and reliability.

AMG Atlas Grill | Perfection in Grilling

The American Made Grills Atlas 36 Inch Built-In Gas Grill is the epitome of top-tier outdoor cooking, expertly blending durability, functionality, and style to elevate your grilling experience. Fully constructed from 304 stainless steel, this grill is engineered to withstand the harshest weather conditions, resist rust, and endure extreme grilling heat. Whether it's scorching summer days or frigid winter nights, this grill stands resilient through all four seasons. Plus, with the American Made Grills Gold Standard warranty, your grilling adventures are guaranteed to last a lifetime.

The 18-gauge double-lined grill hood is designed to maintain consistent grilling temperatures regardless of the weather, while also preventing discoloration from high-heat cooking, ensuring your grill looks as good as it performs, even after extensive use.

Equipped with three stainless steel U-tube burners delivering a total of 54,000 BTUs (18,000 BTUs per burner), this grill offers powerful, evenly distributed heat across the entire cooking surface. Whether you're searing steaks or grilling vegetables, the multi-flame controlled ports provide precise temperature control, ensuring every dish is cooked to perfection.

TheĀ spacious 853 sq. inch grill surface offers ample room to grill multiple dishes simultaneously, with the capacity to cook up to 24 burgers at once—ideal for large gatherings or family events. For added versatility, the adjustable two-position warming rack with a 225 sq. inch surface allows you to handle larger BBQ masterpieces effortlessly, from spatchcocking a turkey to melting cheese on burgers, delivering professional grilling results every time.

The heavy-duty 8mm square cooking grates are designed for maximum even heat distribution, offering optimal surface contact for perfect sear marks and consistently cooked food. Beneath the cooking surface, the easy-clean briquette system enhances heat distribution, protects the burners, and vaporizes drippings to infuse your food with rich, authentic BBQ flavor. The ceramic briquettes not only elevate your grilling experience but also ensure long-lasting burner protection. They are easily removable and cleanable, making maintenance a breeze.

Starting the grill is effortless with the flame-thrower ignition, which uses a piezo spark to ignite a concentrated gas flow, providing a safe and reliable start every time. The built-in dual bright halogen lights make grilling at night safe and easy, while the blue LED gas knob lights add a sleek, professional touch to your outdoor kitchen, enhancing both functionality and style.

Made in the USA and backed by the Gold Standard warranty, the Atlas 36 Inch Built-In Gas Grill is a testament to superior craftsmanship and dependable performance, embodying the best of American engineering and customer commitment.


Lifetime Warranty

American Made Grills offers a Gold Standard Lifetime Warranty that covers manufacturing defects, stainless steel materials, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, temperature gauges, hood springs, and briquette systems. Additionally, all other components, such as LED bulbs, wire harnesses, switches, power source wires, transformers, and interior halogen light wires and bulbs, are covered under a three (3) year warranty. Labor is not included in the warranty.


Manufacturer Information

Click here for Warranty Information

Click here for the Owner's Manual


Buy now and enjoy free shipping!

Specs & Dimensions

American Made Grills Atlas 36 Inch Grill

ModelĀ  ATS36Ā 
Material 304 Stainless SteelĀ 
Fuel Type Natural Gas or Propane
Configuration Built In
Weight 309 Lbs.
Primary Color Stainless Steel
Overall Dimensions
  • Width: 60"
  • Height: 53 1/2"
  • Depth:Ā 26"
Total BTUs 54,000 BTUs
Number of Burners 3 Burners
Burner Type U-Tube Burners
BTUs Per Burner 18,000 BTUs
Main Grilling AreaĀ  628 Sq In
Secondary Grilling Area 225 Sq In
Total Grilling Area 853 Sq In
Grill Grate Type 8mm Square Cooking Grates
Warming Rack Type Two (2) Multi-Position Warming Racks
Ignition Type Flame Thrower
Grilling Lights Internal & External
Internal Grilling Lights Type Dual Halogen Lights
External Grilling Lights Type Blue LED Gas Control Lights
Grease Drip-Tray Type Removable & Dishwasher Safe Grease Drip Tray
Thermometer Analog
Spring Assisted Hood No
Infrared Back Burner No
Heat Zone Separators No
Drop-In Infrared Main Burner Sold Separately
Gas Hose Included Yes
Rotisserie Kit Sold Separately
Made in the USA Yes
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.