🔄
Tagwood BBQ02SS Beast Silver Bullet Gaucho Grill | 304 SS
Skip to content

Giveaway Win a Blaze BCM 32″ Grill — enter with your emailWin a Blaze Grill

Tagwood BBQ The Beast Argentine Santa Maria Wood Fire & Charcoal Gaucho Grill - All 304 Stainless Steel - BBQ02SS

Write Review
SKU BBQ02SS
$17,000.00
+ Free Shipping
Select a Different Product Model
Expert help. Best price.
Talk to the owner before you buy.
888-678-3530

Notify me when back in stock

Tagwood BBQ The Beast Argentine Santa Maria Wood Fire & Charcoal Gaucho Grill - All 304 Stainless Steel - BBQ02SS

Six cooking zones, a 36-inch crank grate, a rotating clamp grill, a full hood, and 1,700 square inches of fire, all in 304 stainless steel. This is the grill people cross the yard to look at.


Key Features

  • Six zones, one fire: Height-adjustable main grate, 360° clamp grill, swivel grill, secondary grate over the brasero, two-level warming rack, and a roof grill under the hood.
  • Cook by feel, not by dial: The crank wheel moves the 36-inch main grate from two to twelve inches over the coals.
  • The clamp grill: Lock a whole rack of ribs, a lamb shoulder, or a spatchcocked chicken between two grates, swing it over the embers, and rotate it as it cooks. No tongs, no flipping, even color on every side.
  • The swivel grill: A second grate that pivots into and out of the fire. Pull it out to load, swing it in to cook.
  • The brasero does the hard work: Burn hardwood down in the firebrick-lined firebox, then move embers through the front or back door to build heat zones across the hearth.
  • Full stainless hood: Traps smoke around the roof grill for a top-level smoking and warming zone and vents through the chimney.
  • All 304 stainless steel: Structure, grates, clamp, griddle, hooks, tools. Nearly ten feet tall, 684 pounds, and it will never need paint.
  • Everything included: Interchangeable griddle, S-hooks, shovel and poker, foldable side table, bottle opener, drain system, casters.

The Asado Experience

Every asado has a grill at its center and a crowd around it. The Beast is built for the biggest version of that. It stands nearly ten feet tall, it runs six cooking surfaces off one fire, and it feeds thirty people without anyone waiting. When you light it, the yard reorganizes itself around it.

This is the grill for the family that hosts every holiday, the restaurant patio, the estate that entertains. It is not a bigger BBQ03SS; it is a different way of cooking, where a whole lamb turns in the clamp while steaks sear below and bread warms above, and the cook is conducting rather than flipping.

How You Cook On It

Light the brasero and burn hardwood down to embers. Open the front door and rake a bed under the main grate; open the back door and feed the fire without disturbing the coals. Drop the grate on the crank wheel to two inches and sear. Lift it to twelve and roast.

Load the clamp grill with a rack of beef ribs or a butterflied chicken, swing it over the hearth, and give it a quarter turn every twenty minutes. Fat renders evenly, skin crisps on every side, and you never wrestle a hot cut with tongs. The swivel grill pivots out over the side table to load, then swings back into the heat, perfect for vegetables and seafood you want to watch closely.

Above it all, the warming rack holds finished cuts at temperature on two levels, and the roof grill under the hood catches rising smoke for anything you want to finish slow and smoky. Swap the round grate for the griddle and you have a five-foot plancha. Hang chorizo from the S-hooks for the traditional first course.

Built Like A Tank

The Silver Bullet is 304-grade stainless steel from the casters to the chimney cap. Welded frame, solid round-bar grates, a firebrick-lined firebox that stores heat and protects the steel, and a drain system so rain never pools. At 684 pounds it does not move in the wind, and on its heavy-duty casters it moves when you want it to.

It lives outside. It shrugs off coastal air. It is the grill owners describe as the centerpiece of their entire outdoor kitchen, and it looks the same in year ten as it did in year one.

See It In Action

Which Beast Is Right For You?

  • BBQ02SI: Same six zones, painted heavy steel body, $7,000 less. Develops patina; expect to repaint over time.
  • BBQ02SIB: The BBQ02SI in an all-black finish.
  • BBQ02SS: This one. All 304 stainless, no maintenance, the definitive version.
  • BBQ12SS Beast XL: A 37-inch main grate, 2,000 square inches, 962 pounds, for commercial-scale cooking.

Questions Asadores Ask

Will it rust? No. 304 stainless resists corrosion in humid and coastal environments. Rinse off salt spray occasionally and it stays bright for decades.

What wood should I burn? Any dense hardwood: oak, hickory, mesquite, or traditional quebracho. Lump charcoal works too.

Do I need all six zones every time? No. Most nights it's the main grate and the brasero. The clamp, swivel, and roof grill are there for the days you're feeding a crowd.

How much assembly? The grill body arrives assembled. You attach the cart, casters, side table, and hood, roughly two hours with two people. Fully assembled delivery is available on request.

How many people can it feed? Comfortably thirty. The 36" x 17 1/4" main grate alone holds a dozen steaks; add the clamp grill and hooks and you're cooking for a wedding.

What's In The Box

Grill body with firebrick-lined brasero and hood · Height-adjustable main grate · 360° clamp grill · Swivel grill · Secondary grate · Two-level warming rack · Roof grill · Interchangeable griddle · S-hooks · 304 stainless shovel and poker · Foldable side table · Built-in bottle opener · Heavy-duty casters


Manufacturer Information

Click here for the Owner's Manual

Click here for the Specification Sheet


Warranty

Tagwood BBQ warrants this product against defects in manufacturing and material under normal and proper use for a period of five (5) years from the original date of purchase. This warranty is non-transferable and is only valid with the presentation of the purchase invoice. Labor is not included. Refer to the manufacturer's manual for full warranty details.


Order now with free shipping!

Tagwood BBQ02SS The Beast Argentine Gaucho Grill - Stainless

Model BBQ02SS
Collection The Beast
Configuration Freestanding (On Casters)
Fuel Type Wood / Charcoal
Total Grilling Area 1,700 Sq. Inches
Cooking Zones 6
Main Grate 36 1/4" x 17 1/4"
Warming Rack 19 3/4" x 11 3/4"
Grate Elevation Range 2 1/2" to 12"
Width 61"
Depth 43 1/2"
Height 110 1/2"
Weight 684 lbs
Body & Food-Contact Material 304 Stainless Steel
Firebox Lining Firebrick
Hood Stainless Steel With Roof Grill & Chimney
Commercial Grade Yes
Warranty 5 Years

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Click SAVE to activate the section

Shop Related Departments

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Tagwood BBQ The Beast Argentine Santa Maria Wood Fire & Charcoal Gaucho Grill - All 304 Stainless Steel - BBQ02SS

Six cooking zones, a 36-inch crank grate, a rotating clamp grill, a full hood, and 1,700 square inches of fire, all in 304 stainless steel. This is the grill people cross the yard to look at.


Key Features

  • Six zones, one fire: Height-adjustable main grate, 360° clamp grill, swivel grill, secondary grate over the brasero, two-level warming rack, and a roof grill under the hood.
  • Cook by feel, not by dial: The crank wheel moves the 36-inch main grate from two to twelve inches over the coals.
  • The clamp grill: Lock a whole rack of ribs, a lamb shoulder, or a spatchcocked chicken between two grates, swing it over the embers, and rotate it as it cooks. No tongs, no flipping, even color on every side.
  • The swivel grill: A second grate that pivots into and out of the fire. Pull it out to load, swing it in to cook.
  • The brasero does the hard work: Burn hardwood down in the firebrick-lined firebox, then move embers through the front or back door to build heat zones across the hearth.
  • Full stainless hood: Traps smoke around the roof grill for a top-level smoking and warming zone and vents through the chimney.
  • All 304 stainless steel: Structure, grates, clamp, griddle, hooks, tools. Nearly ten feet tall, 684 pounds, and it will never need paint.
  • Everything included: Interchangeable griddle, S-hooks, shovel and poker, foldable side table, bottle opener, drain system, casters.

The Asado Experience

Every asado has a grill at its center and a crowd around it. The Beast is built for the biggest version of that. It stands nearly ten feet tall, it runs six cooking surfaces off one fire, and it feeds thirty people without anyone waiting. When you light it, the yard reorganizes itself around it.

This is the grill for the family that hosts every holiday, the restaurant patio, the estate that entertains. It is not a bigger BBQ03SS; it is a different way of cooking, where a whole lamb turns in the clamp while steaks sear below and bread warms above, and the cook is conducting rather than flipping.

How You Cook On It

Light the brasero and burn hardwood down to embers. Open the front door and rake a bed under the main grate; open the back door and feed the fire without disturbing the coals. Drop the grate on the crank wheel to two inches and sear. Lift it to twelve and roast.

Load the clamp grill with a rack of beef ribs or a butterflied chicken, swing it over the hearth, and give it a quarter turn every twenty minutes. Fat renders evenly, skin crisps on every side, and you never wrestle a hot cut with tongs. The swivel grill pivots out over the side table to load, then swings back into the heat, perfect for vegetables and seafood you want to watch closely.

Above it all, the warming rack holds finished cuts at temperature on two levels, and the roof grill under the hood catches rising smoke for anything you want to finish slow and smoky. Swap the round grate for the griddle and you have a five-foot plancha. Hang chorizo from the S-hooks for the traditional first course.

Built Like A Tank

The Silver Bullet is 304-grade stainless steel from the casters to the chimney cap. Welded frame, solid round-bar grates, a firebrick-lined firebox that stores heat and protects the steel, and a drain system so rain never pools. At 684 pounds it does not move in the wind, and on its heavy-duty casters it moves when you want it to.

It lives outside. It shrugs off coastal air. It is the grill owners describe as the centerpiece of their entire outdoor kitchen, and it looks the same in year ten as it did in year one.

See It In Action

Which Beast Is Right For You?

  • BBQ02SI: Same six zones, painted heavy steel body, $7,000 less. Develops patina; expect to repaint over time.
  • BBQ02SIB: The BBQ02SI in an all-black finish.
  • BBQ02SS: This one. All 304 stainless, no maintenance, the definitive version.
  • BBQ12SS Beast XL: A 37-inch main grate, 2,000 square inches, 962 pounds, for commercial-scale cooking.

Questions Asadores Ask

Will it rust? No. 304 stainless resists corrosion in humid and coastal environments. Rinse off salt spray occasionally and it stays bright for decades.

What wood should I burn? Any dense hardwood: oak, hickory, mesquite, or traditional quebracho. Lump charcoal works too.

Do I need all six zones every time? No. Most nights it's the main grate and the brasero. The clamp, swivel, and roof grill are there for the days you're feeding a crowd.

How much assembly? The grill body arrives assembled. You attach the cart, casters, side table, and hood, roughly two hours with two people. Fully assembled delivery is available on request.

How many people can it feed? Comfortably thirty. The 36" x 17 1/4" main grate alone holds a dozen steaks; add the clamp grill and hooks and you're cooking for a wedding.

What's In The Box

Grill body with firebrick-lined brasero and hood · Height-adjustable main grate · 360° clamp grill · Swivel grill · Secondary grate · Two-level warming rack · Roof grill · Interchangeable griddle · S-hooks · 304 stainless shovel and poker · Foldable side table · Built-in bottle opener · Heavy-duty casters


Manufacturer Information

Click here for the Owner's Manual

Click here for the Specification Sheet


Warranty

Tagwood BBQ warrants this product against defects in manufacturing and material under normal and proper use for a period of five (5) years from the original date of purchase. This warranty is non-transferable and is only valid with the presentation of the purchase invoice. Labor is not included. Refer to the manufacturer's manual for full warranty details.


Order now with free shipping!

Specs & Dimensions

Tagwood BBQ02SS The Beast Argentine Gaucho Grill - Stainless

Model BBQ02SS
Collection The Beast
Configuration Freestanding (On Casters)
Fuel Type Wood / Charcoal
Total Grilling Area 1,700 Sq. Inches
Cooking Zones 6
Main Grate 36 1/4" x 17 1/4"
Warming Rack 19 3/4" x 11 3/4"
Grate Elevation Range 2 1/2" to 12"
Width 61"
Depth 43 1/2"
Height 110 1/2"
Weight 684 lbs
Body & Food-Contact Material 304 Stainless Steel
Firebox Lining Firebrick
Hood Stainless Steel With Roof Grill & Chimney
Commercial Grade Yes
Warranty 5 Years
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.