Pinnacolo Premio 32-Inch Wood-Fired Outdoor Freestanding Pizza Oven - PPO-1-02
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
placeholder
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Pinnacolo Premio Pizza Oven
Key Features
Authentic fresh wood-fired crispy and fluffy Neapolitan pizza right in your backyard. No more soggy box pizzas from the store!
- Cordierite Pizza Stone Surface: Ensures even heat distribution and a crispy crust.
- Double Walled Insulation: Heat up to 1000°F and enjoy Neapolitan pizza in just 90 seconds.
- Heavy Gauge Stainless Steel Construction: Durability and protection against the elements and high heat.
- Fit up to 2 pizzas at once: Or multiple dishes for outdoor oven versatility in your outdoor cooking space or backyard.
- 6 1/2 ft. stainless steel chimney with damper: Precision airflow and temperature control for perfect wood-fired pizza.
- Stainless steel door with large wooden handle: Wooden handle stays cool for safety against high temperatures
- Analog Temperature Gauge: Easily monitor your oven’s temperature.
- Fully Functional Pizza Oven Cart: Mobility, storage, and convenience all in one.
- Includes: A comprehensive set of accessories for the complete pizza-making experience.
The Pinnacolo Premio Pizza Oven - Authentic Wood-Fired Pizza Right In Your Backyard
The Pinnacolo Premio 32-Inch Wood-Fired Outdoor Freestanding Pizza Oven is a game-changer you've been waiting for in outdoor cooking. Start with its ability to deliver authentic fresh wood-fired crispy and fluffy Neapolitan pizza right in your backyard. No more settling for soggy boxed pizza when you can have the real deal at home! Not only enjoy pizza, but this oven is designed for versatility. Cook fresh bread, meat, veggies, casseroles, etc. with authentic smoky wood-fired flavors right in your outdoor cooking space for your friends and family. The wood-fired oven recipes are endless!
Perfect Pizzas Every Time: Cordierite Magic in the Pinnacolo Premio!
Designed with a Cordierite Pizza Stone Surface, it is nothing short of magical. Designed for high heat retention and is able to handle extreme temperatures over 1000°F. Perfect surface for authentic crispy and fluffy pizza and guarantees an even heat distribution across your favorite oven dishes. Cook pizza, bread, meat, and what are all your favorite oven recipes without worrying about uneven cooking.
Quick, Precise, Perfect: Pinnacolo Premio's Dome & Control for Masterful Wood-Fired Cooking!
Designed purposefully with the Heavy-Gauged Doubled-Walled Insulation and Dome Shape for ultimate heat that reaches up to 1000°F, you can have your fresh smoky flavored Neapolitan pizza ready in a mere 90 seconds! Want to control the temperature and cook a variety of dishes? The 6 1/2 ft. stainless steel chimney with damper is not just an impressive structure; it offers precision-controlled airflow, allowing you to cook your pizzas at your desired temperature. Control your temperature with ease and precision for any wood-fired recipe masterpiece. Never second guess your oven’s temperature with the Analog Temperature gauge. Conveniently positioned right in front, it offers an easy way to monitor your oven's temperature, ensuring perfect results every time.
Compact Size and Big Capacity: Pinnacolo Premio Fits 2 Pizzas at Once!
Designed to be compact in design, but also packs a punch in capacity. This oven has ample cooking space at 745 square inches to fit up to 2 pizzas at once or cook multiple of your favorite oven dishes in an authentic wood-fired oven. Cook a perfectly crispy pizza with fresh oven-cooked garlic knots at the same time with an amazing flavor your local pizza shop can't replicate. Equipped Stainless Steel Fire Separator, simply push your wood fire to the side and have the ample you need to cook. Whether it's multiple pizzas or different dishes, this oven brings versatility to your outdoor cooking space for the ultimate backyard entertaining.
Built to Last: The Pinnacolo Premio's Heavy Gauge Stainless Steel Durability
Durability is a given with its Heavy Gauge Stainless Steel Construction. Top to bottom, this oven promises protection against high heat and weather corrosion, ensuring that your oven stays sleek and functional for years to come. Besides the ultimate durability, the Pinnacolo Premio 32-inch Wood-Fired Outdoor Freestanding Pizza Oven comes with a Stainless Steel Finish for a sleek look that is a centerpiece in your outdoor cooking. No more worry about the paint chipping or color distortion from heat, this stainless steel finish is built to last for years. Safety is paramount, and the Stainless steel door with a large wooden handle ensures just that. Not only does it protect your hands from high temperatures, but it also adds a touch of elegance to the oven’s design. Open your oven safely as it cooks at high temperatures.
Function Design: The Pizza Oven Cart - Durable, Mobile, with Convenient Storage
The Fully Functional Pizza Oven Cart is a masterclass in design and utility. Made from heavy-gauge stainless steel, it comes complete with a fixed 14-inch stainless steel side shelf, a built-in tool holder for your pizza peel and cleaning brush, and ample wood storage on the durable stainless steel shelf below your oven. Plus, with four (4) heavy-duty locking castors, you can easily move it around your backyard as you please.
Extras Included
And just when you thought it couldn’t get any better, it does! The oven Includes a 12” stainless steel pizza peel, cleaning broom with scraper, extended handle, pizza rocker cutter, weatherproof cover, infrared thermometer, high-temperature gloves, stainless steel fire separator, and a bonus PINNACOLO Apron. Truly a comprehensive set to make your pizza-making experience.
Pinnacolo Learning Center
Manufacturer Information
Click here for the Owner Manual
Warranty
One-Year Limited Warranty: Pinnacolo Pizza ovens are warranted for 1 year from purchase, covering defects in materials and workmanship for stainless steel ovens and components including body, floor, venting system, stand, and door.
Order now with free shipping!
Pinnacolo Premio Wood-Fired Pizza Oven |
|
|---|---|
| Model | PPO-1-02 |
| Configuration | Portable Cart |
| Fuel Type | Wood |
| Width | 32" |
| Depth | 28.75" |
| Height | 78" |
| Exterior Material | Stainless Steel |
| Interior Surface Material | Cordierite Surface |
| Chimney & Cap Material | Stainless Steel |
| Chimney Damper Included | Yes |
| Door Material | Stainless Steel |
| Handle Material | Single Wooden Handle |
| Exterior Color | Stainless Steel Finish |
| Cooking Surface Dimensions | 32" X 28.5" |
| Weight | 180 lbs |
| Total Cooking Area | 745 Square Inches |
| Pizza Count | 2 |
| Door Material | Stainless Steel w/ Wooden Handle |
| Max Temperature | 900°F |
| Thermometer | Analog |
| Cart Width | 46" |
| Cart Depth | 28.5" |
| Cart Shelf Length | 14" |
| Cart Features |
|
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Pinnacolo Premio Pizza Oven
Key Features
Authentic fresh wood-fired crispy and fluffy Neapolitan pizza right in your backyard. No more soggy box pizzas from the store!
- Cordierite Pizza Stone Surface: Ensures even heat distribution and a crispy crust.
- Double Walled Insulation: Heat up to 1000°F and enjoy Neapolitan pizza in just 90 seconds.
- Heavy Gauge Stainless Steel Construction: Durability and protection against the elements and high heat.
- Fit up to 2 pizzas at once: Or multiple dishes for outdoor oven versatility in your outdoor cooking space or backyard.
- 6 1/2 ft. stainless steel chimney with damper: Precision airflow and temperature control for perfect wood-fired pizza.
- Stainless steel door with large wooden handle: Wooden handle stays cool for safety against high temperatures
- Analog Temperature Gauge: Easily monitor your oven’s temperature.
- Fully Functional Pizza Oven Cart: Mobility, storage, and convenience all in one.
- Includes: A comprehensive set of accessories for the complete pizza-making experience.
The Pinnacolo Premio Pizza Oven - Authentic Wood-Fired Pizza Right In Your Backyard
The Pinnacolo Premio 32-Inch Wood-Fired Outdoor Freestanding Pizza Oven is a game-changer you've been waiting for in outdoor cooking. Start with its ability to deliver authentic fresh wood-fired crispy and fluffy Neapolitan pizza right in your backyard. No more settling for soggy boxed pizza when you can have the real deal at home! Not only enjoy pizza, but this oven is designed for versatility. Cook fresh bread, meat, veggies, casseroles, etc. with authentic smoky wood-fired flavors right in your outdoor cooking space for your friends and family. The wood-fired oven recipes are endless!
Perfect Pizzas Every Time: Cordierite Magic in the Pinnacolo Premio!
Designed with a Cordierite Pizza Stone Surface, it is nothing short of magical. Designed for high heat retention and is able to handle extreme temperatures over 1000°F. Perfect surface for authentic crispy and fluffy pizza and guarantees an even heat distribution across your favorite oven dishes. Cook pizza, bread, meat, and what are all your favorite oven recipes without worrying about uneven cooking.
Quick, Precise, Perfect: Pinnacolo Premio's Dome & Control for Masterful Wood-Fired Cooking!
Designed purposefully with the Heavy-Gauged Doubled-Walled Insulation and Dome Shape for ultimate heat that reaches up to 1000°F, you can have your fresh smoky flavored Neapolitan pizza ready in a mere 90 seconds! Want to control the temperature and cook a variety of dishes? The 6 1/2 ft. stainless steel chimney with damper is not just an impressive structure; it offers precision-controlled airflow, allowing you to cook your pizzas at your desired temperature. Control your temperature with ease and precision for any wood-fired recipe masterpiece. Never second guess your oven’s temperature with the Analog Temperature gauge. Conveniently positioned right in front, it offers an easy way to monitor your oven's temperature, ensuring perfect results every time.
Compact Size and Big Capacity: Pinnacolo Premio Fits 2 Pizzas at Once!
Designed to be compact in design, but also packs a punch in capacity. This oven has ample cooking space at 745 square inches to fit up to 2 pizzas at once or cook multiple of your favorite oven dishes in an authentic wood-fired oven. Cook a perfectly crispy pizza with fresh oven-cooked garlic knots at the same time with an amazing flavor your local pizza shop can't replicate. Equipped Stainless Steel Fire Separator, simply push your wood fire to the side and have the ample you need to cook. Whether it's multiple pizzas or different dishes, this oven brings versatility to your outdoor cooking space for the ultimate backyard entertaining.
Built to Last: The Pinnacolo Premio's Heavy Gauge Stainless Steel Durability
Durability is a given with its Heavy Gauge Stainless Steel Construction. Top to bottom, this oven promises protection against high heat and weather corrosion, ensuring that your oven stays sleek and functional for years to come. Besides the ultimate durability, the Pinnacolo Premio 32-inch Wood-Fired Outdoor Freestanding Pizza Oven comes with a Stainless Steel Finish for a sleek look that is a centerpiece in your outdoor cooking. No more worry about the paint chipping or color distortion from heat, this stainless steel finish is built to last for years. Safety is paramount, and the Stainless steel door with a large wooden handle ensures just that. Not only does it protect your hands from high temperatures, but it also adds a touch of elegance to the oven’s design. Open your oven safely as it cooks at high temperatures.
Function Design: The Pizza Oven Cart - Durable, Mobile, with Convenient Storage
The Fully Functional Pizza Oven Cart is a masterclass in design and utility. Made from heavy-gauge stainless steel, it comes complete with a fixed 14-inch stainless steel side shelf, a built-in tool holder for your pizza peel and cleaning brush, and ample wood storage on the durable stainless steel shelf below your oven. Plus, with four (4) heavy-duty locking castors, you can easily move it around your backyard as you please.
Extras Included
And just when you thought it couldn’t get any better, it does! The oven Includes a 12” stainless steel pizza peel, cleaning broom with scraper, extended handle, pizza rocker cutter, weatherproof cover, infrared thermometer, high-temperature gloves, stainless steel fire separator, and a bonus PINNACOLO Apron. Truly a comprehensive set to make your pizza-making experience.
Pinnacolo Learning Center
Manufacturer Information
Click here for the Owner Manual
Warranty
One-Year Limited Warranty: Pinnacolo Pizza ovens are warranted for 1 year from purchase, covering defects in materials and workmanship for stainless steel ovens and components including body, floor, venting system, stand, and door.
Order now with free shipping!
Pinnacolo Premio Wood-Fired Pizza Oven |
|
|---|---|
| Model | PPO-1-02 |
| Configuration | Portable Cart |
| Fuel Type | Wood |
| Width | 32" |
| Depth | 28.75" |
| Height | 78" |
| Exterior Material | Stainless Steel |
| Interior Surface Material | Cordierite Surface |
| Chimney & Cap Material | Stainless Steel |
| Chimney Damper Included | Yes |
| Door Material | Stainless Steel |
| Handle Material | Single Wooden Handle |
| Exterior Color | Stainless Steel Finish |
| Cooking Surface Dimensions | 32" X 28.5" |
| Weight | 180 lbs |
| Total Cooking Area | 745 Square Inches |
| Pizza Count | 2 |
| Door Material | Stainless Steel w/ Wooden Handle |
| Max Temperature | 900°F |
| Thermometer | Analog |
| Cart Width | 46" |
| Cart Depth | 28.5" |
| Cart Shelf Length | 14" |
| Cart Features |
|
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
