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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven

Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven - PPO-1-03

by Pinnacolo
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$4,995.00
$2,995.00
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Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven

Key Features

Choose Your Flame: Swift 20-minute propane gas heat for busy nights or savor authentic, wood-fired Neapolitan pizzas in just 90 seconds – the ultimate hybrid oven flexibility!

    • Powerhouse Gas Burner Cooking Option: With a whopping 35,000 BTUs, experience rapid heating and consistent high temperatures for perfectly cooked pizzas every time.
    • Cordierite Pizza Stones Surface: Ensuring even heat distribution and a crispy crust.
    • Doubled Walled Insulation: Heat up to 1000°F and enjoy Neapolitan pizza in just 90 seconds.
    • Heavy Gauge Stainless Steel Construction: Durability and protection against the elements and high heat.
    • Spacious 745 Sq. Inch Cooking Area: Cook 2-4 pizzas simultaneously, offering ample space for a variety of dishes, ideal for large gatherings and diverse menus in your outdoor kitchen.
    • 6 1/2 ft. stainless steel chimney with damper: Precision airflow and temperature control for perfect wood-fired pizza.
    • Painted black steel door with large wooden handle: Wooden handle stays cool for safety against high temperatures
    • Analog Temperature Gauge: Easily monitor your oven’s temperature.
    • Fully Functional Pizza Oven Cart: Mobility, storage, and convenience all in one.
    • Includes: A comprehensive set of accessories for the complete pizza-making experience.

Pinnacolo Ibrido - Gas or Wood Fired Pizza right in Your Backyard

Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven is the game-changer you've been waiting for in outdoor cooking. Start with its ability to deliver authentic fresh wood-fired crispy and fluffy Neapolitan pizza right in your backyard. In a rush and don't have time to cook with a wood fire? No problem, switch to Propane Gas and have your oven to its perfect temperature in 20 minutes or less. Simply turn the gas on with the conveniently located gas control knob located in the front of your pizza oven, then push the ignition button for a safe and reliable start every time. No more settling for soggy boxed pizza when you can have the real deal at home! Not only enjoy pizza, but this oven is designed for versatility. Cook fresh bread, meat, veggies, casseroles, etc. with authentic smoky wood-fired flavors right in your outdoor cooking space for your friends and family. The wood-fired oven recipes are endless!  

Perfect Pizzas Every Time: Cordierite Magic in the Pinnacolo Ibrido!

Designed by Cordierite Pizza Stones Surface which is nothing short of magical. Designed for high heat retention and is able to handle extreme temperatures over 1000°F. Perfect surface for authentic crispy and fluffy pizza and guarantees an even heat distribution across your favorite oven dishes. Cook pizza, bread, meats, and all your favorite oven recipes without worrying about uneven cooking. 

Quick, Precise, Perfect: Pinnacolo Ibrido's Dome & Control for Masterful Wood-Fired Cooking!

Designed purposefully with the Heavy-Gauged Doubled-Walled Insulation and Dome Shape for ultimate heat that reaches up to 1000°F, you can have your fresh smoky flavored Neapolitan pizza ready in a mere 90 seconds! Want to control the temperature and cook a variety of dishes? The 6 1/2 ft. stainless steel chimney with damper is not just an impressive structure; it offers precision-controlled airflow, allowing you to cook your pizza at your desired temperature. Control your temperature with ease and precision for any wood-fired recipe masterpiece. Never second guess your oven’s temperature with the Analog Temperature gauge. Conveniently positioned right in front, it offers an easy way to monitor your oven's temperature, ensuring perfect results every time.

Compact Size, Big Capacity: The Pinnacolo Ibrido Fits 2-4 Pizzas at Once!

Designed to be compact in design, but also packs a punch in capacity. This oven has a spacious cooking area of 745 square inches to Fit up to 2-4 pizzas at once or cook multiple of your favorite oven dishes in an authentic wood-fired oven. Cook a perfectly crispy pizza with fresh oven-cooked garlic knots at the same time with an amazing flavor your local pizza shop can't replicate. Equipped Stainless Steel Fire Separator, simply push your wood fire to the side and have the ample you need to cook. Whether it's multiple pizzas or different dishes, this oven brings versatility to your outdoor cooking space for the ultimate backyard entertaining. 

Built to Last: The Pinnacolo Ibrido's Heavy Gauge Stainless Steel Durability

Durability is a given with its Heavy Gauge Stainless Steel Construction. Top to bottom, this oven promises protection against high heat and weather corrosion, ensuring that your oven stays sleek and functional for years to come. Besides the ultimate durability, the Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven comes with a Stainless Steel Finish for a sleek look that is a centerpiece in your outdoor cooking. No more worry about the paint chipping or color distortion from heat, this stainless steel finish is built to last for years.  Safety is paramount, and the Black Painted Steel Door with a Large Wooden Handle ensures just that. Not only does it protect your hands from high temperatures, but it also adds a touch of elegance to the oven’s design. Open your oven safely as it cooks at high temperatures. 

Function Design: The Pizza Oven Cart - Durable, Mobile, with Convenient Storage

The Fully Functional Pizza Oven Cart is a masterclass in design and utility. Made from heavy-gauge stainless steel, it comes complete with Dual Fixed Stainless Steel 14-inch Shelves. Have your cooking utensils in arm's reach with your favorite ingredient ready to be cooked as you cook a feast for family and friends without having to set up a table or run back and forth to the kitchen. These fixed stainless steel shelves are perfect for ultimate convenience in outdoor oven cooking. Located below your stainless shelf on the right side is a pizza utensil holder for your pizza oven brush and pizza oven peel. Designed with four secure hooks attached to the cart for easy storage and convenience when cooking or cleaning your Pinnacolo Pizza Oven. Secure your propane tank safely and securely with the Built-in Propane Tank Holder, located on the bottom shelf of your fully functional pizza oven cart. Move your cart around your backyard without worrying that your propane tank is secure, this stainless steel propane tank holder makes your worries disappear. Designed for easy propane tank removal with a slanted holder design. Move your cart with control with a stainless steel bar located right in the front of your pizza oven cart. Push and pull your cart into the perfect spot with full control. The stainless steel bar also features Four (4) Stainless Steel S-Hooks for hanging your pizza utensils for convenience while you up wood-fired oven masterpieces. Plus, with four (4) heavy-duty locking castors, you can easily move it around your backyard as you please. 

Extras Included

And just when you thought it couldn’t get any better, it does! The oven Includes a 12” Perforated Pizza Peel, Broom with Scraper, Dual Handed Rocker Pizza Cutter, Infrared Thermometer, Weatherproof Exterior Cover, Weatherproof Tank Cover, Stainless Fire Separator, High Temperature Gloves, and as a bonus, a PINNACOLO Apron. Plus, we haven't forgotten about serving; you also get 2 x Acacia Wood Peels. Truly a comprehensive set to complete your pizza-making experience.

Pinnacolo Learning Center

     

Manufacturer Information

Click here for the Owner Manual

Click here for Included Accessories

Warranty 

One-Year Limited Warranty: The Pinnacolo Pizza ovens are warranted for 1 year from purchase, covering defects in materials and workmanship for stainless steel ovens and components including body, floor, venting system, stand, and door.

Order now with free shipping!

Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven
Model  PPO-1-03
Configuration Portable Cart
Fuel Type Wood or Propane
Oven Width 32"
Depth 28.75" 
Height 78" 
Exterior Material Stainless Steel
Interior Surface Material Cordierite Surface
Chimney & Cap Material Stainless Steel
Chimney Damper Included Yes
Number of Burners 1
Burner Type T-Shaped Burner
Burner Material Stainless Steel
Total BTUs 35,000 BTUd
Ignition Type Electronic Push Button Ignition
Ignition Battery One (1) "AA" Battery
Gas Hose & Regulator Included
Door Material Stainless Steel
Handle Material Single Wooden Handle
Exterior Color Black Porcelain Enamel Coating with Stainless Steel Finish on Trim & Cart
Cooking Surface Dimensions 32" X 28.5" 
Weight 230 lbs
Total Cooking Area 745 Square Inches
Pizza Count 2
Door Material Black Porcelain Enamel Coatingl w/ Wooden Handle
Max Temperature 900°F
Thermometer Analog
Cart Width 57.9"
Cart Depth 26.4"
Number of Shelves 2
Cart Shelf Length 14"
Propane Tank Holder Included
Cart Features
  • Stainless Steel Push Handle for Mobility
  • Single Rack Holder for Pizza Utentils (2 Sets of Fixed Hooks)
  • 4 Heavy-Duty Locking Caster-Wheels
  • 4 S-Clips for Holding Pizza Oven Utensils
  • Stainless Steel Propane Tank Holder

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

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Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

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The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

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Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

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Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

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You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven

    Key Features

    Choose Your Flame: Swift 20-minute propane gas heat for busy nights or savor authentic, wood-fired Neapolitan pizzas in just 90 seconds – the ultimate hybrid oven flexibility!

      • Powerhouse Gas Burner Cooking Option: With a whopping 35,000 BTUs, experience rapid heating and consistent high temperatures for perfectly cooked pizzas every time.
      • Cordierite Pizza Stones Surface: Ensuring even heat distribution and a crispy crust.
      • Doubled Walled Insulation: Heat up to 1000°F and enjoy Neapolitan pizza in just 90 seconds.
      • Heavy Gauge Stainless Steel Construction: Durability and protection against the elements and high heat.
      • Spacious 745 Sq. Inch Cooking Area: Cook 2-4 pizzas simultaneously, offering ample space for a variety of dishes, ideal for large gatherings and diverse menus in your outdoor kitchen.
      • 6 1/2 ft. stainless steel chimney with damper: Precision airflow and temperature control for perfect wood-fired pizza.
      • Painted black steel door with large wooden handle: Wooden handle stays cool for safety against high temperatures
      • Analog Temperature Gauge: Easily monitor your oven’s temperature.
      • Fully Functional Pizza Oven Cart: Mobility, storage, and convenience all in one.
      • Includes: A comprehensive set of accessories for the complete pizza-making experience.

    Pinnacolo Ibrido - Gas or Wood Fired Pizza right in Your Backyard

    Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven is the game-changer you've been waiting for in outdoor cooking. Start with its ability to deliver authentic fresh wood-fired crispy and fluffy Neapolitan pizza right in your backyard. In a rush and don't have time to cook with a wood fire? No problem, switch to Propane Gas and have your oven to its perfect temperature in 20 minutes or less. Simply turn the gas on with the conveniently located gas control knob located in the front of your pizza oven, then push the ignition button for a safe and reliable start every time. No more settling for soggy boxed pizza when you can have the real deal at home! Not only enjoy pizza, but this oven is designed for versatility. Cook fresh bread, meat, veggies, casseroles, etc. with authentic smoky wood-fired flavors right in your outdoor cooking space for your friends and family. The wood-fired oven recipes are endless!  

    Perfect Pizzas Every Time: Cordierite Magic in the Pinnacolo Ibrido!

    Designed by Cordierite Pizza Stones Surface which is nothing short of magical. Designed for high heat retention and is able to handle extreme temperatures over 1000°F. Perfect surface for authentic crispy and fluffy pizza and guarantees an even heat distribution across your favorite oven dishes. Cook pizza, bread, meats, and all your favorite oven recipes without worrying about uneven cooking. 

    Quick, Precise, Perfect: Pinnacolo Ibrido's Dome & Control for Masterful Wood-Fired Cooking!

    Designed purposefully with the Heavy-Gauged Doubled-Walled Insulation and Dome Shape for ultimate heat that reaches up to 1000°F, you can have your fresh smoky flavored Neapolitan pizza ready in a mere 90 seconds! Want to control the temperature and cook a variety of dishes? The 6 1/2 ft. stainless steel chimney with damper is not just an impressive structure; it offers precision-controlled airflow, allowing you to cook your pizza at your desired temperature. Control your temperature with ease and precision for any wood-fired recipe masterpiece. Never second guess your oven’s temperature with the Analog Temperature gauge. Conveniently positioned right in front, it offers an easy way to monitor your oven's temperature, ensuring perfect results every time.

    Compact Size, Big Capacity: The Pinnacolo Ibrido Fits 2-4 Pizzas at Once!

    Designed to be compact in design, but also packs a punch in capacity. This oven has a spacious cooking area of 745 square inches to Fit up to 2-4 pizzas at once or cook multiple of your favorite oven dishes in an authentic wood-fired oven. Cook a perfectly crispy pizza with fresh oven-cooked garlic knots at the same time with an amazing flavor your local pizza shop can't replicate. Equipped Stainless Steel Fire Separator, simply push your wood fire to the side and have the ample you need to cook. Whether it's multiple pizzas or different dishes, this oven brings versatility to your outdoor cooking space for the ultimate backyard entertaining. 

    Built to Last: The Pinnacolo Ibrido's Heavy Gauge Stainless Steel Durability

    Durability is a given with its Heavy Gauge Stainless Steel Construction. Top to bottom, this oven promises protection against high heat and weather corrosion, ensuring that your oven stays sleek and functional for years to come. Besides the ultimate durability, the Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven comes with a Stainless Steel Finish for a sleek look that is a centerpiece in your outdoor cooking. No more worry about the paint chipping or color distortion from heat, this stainless steel finish is built to last for years.  Safety is paramount, and the Black Painted Steel Door with a Large Wooden Handle ensures just that. Not only does it protect your hands from high temperatures, but it also adds a touch of elegance to the oven’s design. Open your oven safely as it cooks at high temperatures. 

    Function Design: The Pizza Oven Cart - Durable, Mobile, with Convenient Storage

    The Fully Functional Pizza Oven Cart is a masterclass in design and utility. Made from heavy-gauge stainless steel, it comes complete with Dual Fixed Stainless Steel 14-inch Shelves. Have your cooking utensils in arm's reach with your favorite ingredient ready to be cooked as you cook a feast for family and friends without having to set up a table or run back and forth to the kitchen. These fixed stainless steel shelves are perfect for ultimate convenience in outdoor oven cooking. Located below your stainless shelf on the right side is a pizza utensil holder for your pizza oven brush and pizza oven peel. Designed with four secure hooks attached to the cart for easy storage and convenience when cooking or cleaning your Pinnacolo Pizza Oven. Secure your propane tank safely and securely with the Built-in Propane Tank Holder, located on the bottom shelf of your fully functional pizza oven cart. Move your cart around your backyard without worrying that your propane tank is secure, this stainless steel propane tank holder makes your worries disappear. Designed for easy propane tank removal with a slanted holder design. Move your cart with control with a stainless steel bar located right in the front of your pizza oven cart. Push and pull your cart into the perfect spot with full control. The stainless steel bar also features Four (4) Stainless Steel S-Hooks for hanging your pizza utensils for convenience while you up wood-fired oven masterpieces. Plus, with four (4) heavy-duty locking castors, you can easily move it around your backyard as you please. 

    Extras Included

    And just when you thought it couldn’t get any better, it does! The oven Includes a 12” Perforated Pizza Peel, Broom with Scraper, Dual Handed Rocker Pizza Cutter, Infrared Thermometer, Weatherproof Exterior Cover, Weatherproof Tank Cover, Stainless Fire Separator, High Temperature Gloves, and as a bonus, a PINNACOLO Apron. Plus, we haven't forgotten about serving; you also get 2 x Acacia Wood Peels. Truly a comprehensive set to complete your pizza-making experience.

    Pinnacolo Learning Center

         

    Manufacturer Information

    Click here for the Owner Manual

    Click here for Included Accessories

    Warranty 

    One-Year Limited Warranty: The Pinnacolo Pizza ovens are warranted for 1 year from purchase, covering defects in materials and workmanship for stainless steel ovens and components including body, floor, venting system, stand, and door.

    Order now with free shipping!

    Pinnacolo Ibrido Hybrid Freestanding Outdoor Pizza Oven
    Model  PPO-1-03
    Configuration Portable Cart
    Fuel Type Wood or Propane
    Oven Width 32"
    Depth 28.75" 
    Height 78" 
    Exterior Material Stainless Steel
    Interior Surface Material Cordierite Surface
    Chimney & Cap Material Stainless Steel
    Chimney Damper Included Yes
    Number of Burners 1
    Burner Type T-Shaped Burner
    Burner Material Stainless Steel
    Total BTUs 35,000 BTUd
    Ignition Type Electronic Push Button Ignition
    Ignition Battery One (1) "AA" Battery
    Gas Hose & Regulator Included
    Door Material Stainless Steel
    Handle Material Single Wooden Handle
    Exterior Color Black Porcelain Enamel Coating with Stainless Steel Finish on Trim & Cart
    Cooking Surface Dimensions 32" X 28.5" 
    Weight 230 lbs
    Total Cooking Area 745 Square Inches
    Pizza Count 2
    Door Material Black Porcelain Enamel Coatingl w/ Wooden Handle
    Max Temperature 900°F
    Thermometer Analog
    Cart Width 57.9"
    Cart Depth 26.4"
    Number of Shelves 2
    Cart Shelf Length 14"
    Propane Tank Holder Included
    Cart Features
    • Stainless Steel Push Handle for Mobility
    • Single Rack Holder for Pizza Utentils (2 Sets of Fixed Hooks)
    • 4 Heavy-Duty Locking Caster-Wheels
    • 4 S-Clips for Holding Pizza Oven Utensils
    • Stainless Steel Propane Tank Holder

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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