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Coyote 28-Inch Freestanding Pellet Grill | New 2025 Design
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Coyote 28-Inch Freestanding Pellet Grill

SKU C2P28-FS
Save 9%
Original Price $4,159.00
Current Price $3,778.95
+ Free Shipping
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Coyote 28" Freestanding Pellet Grill


Key Features

New 3rd Gen Pellet with upgraded software giving you total control and safety while you cook up your BBQ favorites.

New Coyote 3rd Gen grill hood and handle giving a modern clean look.

  • Wide Temperature Range: Capable of reaching temperatures from 175°F to 650°F, ideal for searing, smoking, or even using as a pizza oven.
  • Smart-Drop Pellet Feed: Designed for fuel efficiency, conserving pellets and ensuring consistent grilling performance.
  • Front-Loading Pellet Hopper: Holds up to 12 lbs. of pellets, making reloading easy and mess-free.
  • Laser-Cut Cooking Grate: 450 sq. inches of cooking surface for optimal heat distribution, quick and even cooking, easy cleaning, and perfect sear marks.
  • Versa Rack System: Includes three warming racks, expanding your cooking area and perfect for indirect smoking.
  • Smoke and Searing Grates: Provides options for both direct and indirect grilling.
  • Digital Touch Screen Control: State-of-the-art interface for monitoring temperatures and selecting grilling modes.
  • 304 Stainless Steel Construction: Ensures superior durability for outdoor use.
  • Double-Walled Grill Hood: Spring-assisted for maintaining consistent temperatures and effortless opening.
  • Meat Temperature Probes: Includes three probes for monitoring multiple BBQ favorites simultaneously.
  • Electronic Ignition: Offers quick, reliable, and fast starts every time.
  • Interior Halogen Lighting: Safe, heat-resistant lighting for nighttime cooking.
  • Deluxe Cart: Features two folding side shelves, two large storage drawers, two top drawers with extra storage, dual drip trays, and locking caster wheels for mobility and security.

Coyote Freestanding Pellet Grill: Elite Pellet Grilling on Wheels

Introducing the New 3rd Generation Coyote 28-Inch Freestanding Pellet Grill. Featuring a sleek new look with the next generation grill hood and handle giving you a clean professional look. Coyote gives you an updated software touchscreen control featuring precision searing, smoking, and grilling control. Coyote features new safety control features with low temp and overheat alarms giving you effortless control with peace of mind.

The deluxe stainless-steel cart beneath the grill provides full mobility with locking caster wheels for added security, along with ample storage space in two large bins, perfect for storing pellets and grilling essentials. Additionally, the cart features two smaller drawers with drip trays for easy grease maintenance and cleaning, offering extra space for storing meat probes and other accessories. The grill also boasts two folding side shelves, expanding your cooking area and making storage a breeze when not in use.

Crafted from durable 304 stainless steel, the Coyote Pellet Grill is built to withstand the elements, resist rust, and handle high heat, ensuring superior performance in any season. The double-lined grill hood provides an extra layer of protection, prevents heat discoloration, and maintains temperature as effectively as an indoor oven. At the core of this pellet grill is a powerful dual fan convection system, pellet auger, and burn pot, enabling a wide temperature range from 175°F to 650°F. This range allows the grill to grill, sear, smoke, or even function as a pizza oven, delivering unmatched flavor. The smoke and sear grates beneath the cooking grates offer further versatility, allowing for direct searing, indirect smoking, and perfect baking.

The Coyote Pellet Grill simplifies pellet loading with a front-loaded 12 lb. hopper pull-out drawer, featuring a smart-drop pellet feed for maximum fuel efficiency and precise temperature control. The innovative digital touchscreen controls on the front of the grill make it easy to monitor internal and meat probe temperatures, and switch between smoke, sear, and grill modes. With a total of 950 square inches of cooking space, including a 450 square inch main cooking area with laser-cut cooking grates for optimal heat retention and distribution, this grill ensures even and quick cooking. The Versa Rack System provides an additional three-rack stainless steel system for warming, indirect smoking, and expanded cooking space.

Luxury features such as a spring-assisted grill hood for effortless opening and closing, an interior grill light controlled from the digital panel for safe nighttime grilling, and a built-in wind guard to maintain even temperatures across the grilling surface make the Coyote Pellet Grill a top choice for outdoor cooking enthusiasts. Don’t settle for anything less—upgrade to the Coyote 28-Inch Freestanding Pellet Grill today!


Manufacturer Information

Click here for the Owner's Manual

Click here for the Warranty


Warranty

Coyote Outdoor Living, Inc. warrants this product against defects in materials and workmanship with coverage periods varying by component. The warranty includes cooking grids, heat shields, electric/plastic components, and ignition systems for three years, the stainless steel interior frame/housing for five years, and the stainless steel exterior frame/housing for the lifetime of the user. For full warranty details, please refer to the manufacturer's manual.


Coyote Outdoor Living Learning Center


Coyote 28-Inch Pellet Grill with Cart

Fuel Type Pellets
Configuration Freestanding
Exterior Material 304 Stainless Steel
Width 27.25"
Depth 27"
Height 51"
Weight 280 lbs.
Temperature Range 175°F - 650°F
Grilling Surface Dimensions 25 X 18"
Main Grilling Area Surface 450 Sq. Inches
Secondary Grilling Area Surface 159 Sq. Inches (Per Versa Rack)
Total Grilling Area Surface 938 Sq. Inches
Burger Count 15 Burgers
Cooking Grate Material Stainless Steel
Main Cooking Grate Type Laser Cut Cooking Grates
Warming Rack Type Versa Rack (3 Racks)
Grill Lights Internal / External
Hopper Capacity 325 lbs.
Spring Hood Yes
Digital Touch Control Panel Included
Number of Meat Probes 3
Ignition Type Electronic Ignition (120V; 5A; 60 Hz)
Smoke Grate Included
Sear Grate Included
Wind Guard Included
Built-In Timer Included
Thermometer Digital
Grill Cart Storage Type
  • Two (2) Large Lower Storage Drawers
  • Two (2) Small Top Drawers w/ Storage & Drip Trays
Grill Cart Removable Drip Trays Included
Two (2) Folding Side Shelves Included

Coyote Pellet Grill Overview


How To Use The Pellet Grill Touchscreen?


Explore Coyote Pellet Grill Cooking Modes


5 Tips For Coyote Pellet Grills


Coyote Pellet Grills 3-In-1 Versa Rack

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Why Coyote Pellet Grills?

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Class

Premium

Premium

Luxury

Premium

Configurations

Built In / Freestanding

Built In / Freestanding

Built In / Freestanding

Built In / Freestanding

Fuel Type

Pellets

Pellets

Pellets

Pellets

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Cooking Grid Dimensions

25" X 18"

24 4/5" X 17 1/2"

34" X 18 1/2"

33" X 18"

Total Cooking Area

609 Sq. Inches

848 Sq. Inches

939 Sq. Inches

808 Sq. Inches

Main Cooking Area

450 Sq. Inches

574 Sq. Inches

624 Sq. Inches

594 Sq. Inches

Warming Rack Area

159 Sq. Inches

274 Sq. Inches

315 Sq. Inches

214 Sq. Inches

Burger Count

15

18

32

21

Hopper Capacity

12 lbs.

18 lbs.

13 lbs.

15 lbs.

Grill Lights

Yes

Yes

Yes

Yes

Spring Assisted Hood

Yes

Yes

Yes

Yes

# of Meat Probes

3

3

3

3

Control Panel

Digital Touchscreen

Digital Touchscreen

Digital Touchscreen

Digital Touchscreen

WiFi/Bluetooth

No

Yes

Yes

No

Made in USA

No

Yes

Yes

No

Max Temp

650°

900°

725°

700°

View product View product View product View product

Shop Coyote Outdoor Living

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Coyote 28" Freestanding Pellet Grill


Key Features

New 3rd Gen Pellet with upgraded software giving you total control and safety while you cook up your BBQ favorites.

New Coyote 3rd Gen grill hood and handle giving a modern clean look.

  • Wide Temperature Range: Capable of reaching temperatures from 175°F to 650°F, ideal for searing, smoking, or even using as a pizza oven.
  • Smart-Drop Pellet Feed: Designed for fuel efficiency, conserving pellets and ensuring consistent grilling performance.
  • Front-Loading Pellet Hopper: Holds up to 12 lbs. of pellets, making reloading easy and mess-free.
  • Laser-Cut Cooking Grate: 450 sq. inches of cooking surface for optimal heat distribution, quick and even cooking, easy cleaning, and perfect sear marks.
  • Versa Rack System: Includes three warming racks, expanding your cooking area and perfect for indirect smoking.
  • Smoke and Searing Grates: Provides options for both direct and indirect grilling.
  • Digital Touch Screen Control: State-of-the-art interface for monitoring temperatures and selecting grilling modes.
  • 304 Stainless Steel Construction: Ensures superior durability for outdoor use.
  • Double-Walled Grill Hood: Spring-assisted for maintaining consistent temperatures and effortless opening.
  • Meat Temperature Probes: Includes three probes for monitoring multiple BBQ favorites simultaneously.
  • Electronic Ignition: Offers quick, reliable, and fast starts every time.
  • Interior Halogen Lighting: Safe, heat-resistant lighting for nighttime cooking.
  • Deluxe Cart: Features two folding side shelves, two large storage drawers, two top drawers with extra storage, dual drip trays, and locking caster wheels for mobility and security.

Coyote Freestanding Pellet Grill: Elite Pellet Grilling on Wheels

Introducing the New 3rd Generation Coyote 28-Inch Freestanding Pellet Grill. Featuring a sleek new look with the next generation grill hood and handle giving you a clean professional look. Coyote gives you an updated software touchscreen control featuring precision searing, smoking, and grilling control. Coyote features new safety control features with low temp and overheat alarms giving you effortless control with peace of mind.

The deluxe stainless-steel cart beneath the grill provides full mobility with locking caster wheels for added security, along with ample storage space in two large bins, perfect for storing pellets and grilling essentials. Additionally, the cart features two smaller drawers with drip trays for easy grease maintenance and cleaning, offering extra space for storing meat probes and other accessories. The grill also boasts two folding side shelves, expanding your cooking area and making storage a breeze when not in use.

Crafted from durable 304 stainless steel, the Coyote Pellet Grill is built to withstand the elements, resist rust, and handle high heat, ensuring superior performance in any season. The double-lined grill hood provides an extra layer of protection, prevents heat discoloration, and maintains temperature as effectively as an indoor oven. At the core of this pellet grill is a powerful dual fan convection system, pellet auger, and burn pot, enabling a wide temperature range from 175°F to 650°F. This range allows the grill to grill, sear, smoke, or even function as a pizza oven, delivering unmatched flavor. The smoke and sear grates beneath the cooking grates offer further versatility, allowing for direct searing, indirect smoking, and perfect baking.

The Coyote Pellet Grill simplifies pellet loading with a front-loaded 12 lb. hopper pull-out drawer, featuring a smart-drop pellet feed for maximum fuel efficiency and precise temperature control. The innovative digital touchscreen controls on the front of the grill make it easy to monitor internal and meat probe temperatures, and switch between smoke, sear, and grill modes. With a total of 950 square inches of cooking space, including a 450 square inch main cooking area with laser-cut cooking grates for optimal heat retention and distribution, this grill ensures even and quick cooking. The Versa Rack System provides an additional three-rack stainless steel system for warming, indirect smoking, and expanded cooking space.

Luxury features such as a spring-assisted grill hood for effortless opening and closing, an interior grill light controlled from the digital panel for safe nighttime grilling, and a built-in wind guard to maintain even temperatures across the grilling surface make the Coyote Pellet Grill a top choice for outdoor cooking enthusiasts. Don’t settle for anything less—upgrade to the Coyote 28-Inch Freestanding Pellet Grill today!


Manufacturer Information

Click here for the Owner's Manual

Click here for the Warranty


Warranty

Coyote Outdoor Living, Inc. warrants this product against defects in materials and workmanship with coverage periods varying by component. The warranty includes cooking grids, heat shields, electric/plastic components, and ignition systems for three years, the stainless steel interior frame/housing for five years, and the stainless steel exterior frame/housing for the lifetime of the user. For full warranty details, please refer to the manufacturer's manual.


Coyote Outdoor Living Learning Center

Specs & Dimensions


Coyote 28-Inch Pellet Grill with Cart

Fuel Type Pellets
Configuration Freestanding
Exterior Material 304 Stainless Steel
Width 27.25"
Depth 27"
Height 51"
Weight 280 lbs.
Temperature Range 175°F - 650°F
Grilling Surface Dimensions 25 X 18"
Main Grilling Area Surface 450 Sq. Inches
Secondary Grilling Area Surface 159 Sq. Inches (Per Versa Rack)
Total Grilling Area Surface 938 Sq. Inches
Burger Count 15 Burgers
Cooking Grate Material Stainless Steel
Main Cooking Grate Type Laser Cut Cooking Grates
Warming Rack Type Versa Rack (3 Racks)
Grill Lights Internal / External
Hopper Capacity 325 lbs.
Spring Hood Yes
Digital Touch Control Panel Included
Number of Meat Probes 3
Ignition Type Electronic Ignition (120V; 5A; 60 Hz)
Smoke Grate Included
Sear Grate Included
Wind Guard Included
Built-In Timer Included
Thermometer Digital
Grill Cart Storage Type
  • Two (2) Large Lower Storage Drawers
  • Two (2) Small Top Drawers w/ Storage & Drip Trays
Grill Cart Removable Drip Trays Included
Two (2) Folding Side Shelves Included
Product Videos

Coyote Pellet Grill Overview


How To Use The Pellet Grill Touchscreen?


Explore Coyote Pellet Grill Cooking Modes


5 Tips For Coyote Pellet Grills


Coyote Pellet Grills 3-In-1 Versa Rack

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.