Bull Brahma 38 Inch 5 Burner Built-In Gas Grill With Rotisserie
Save 15%
Original Price
$3,798.00
Current Price
$3,229.00
+ Free Shipping
| /
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
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- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
Bull Built-In Brahma 38 Inch 5 Burner Gas Grill With Rotisserie
Key Features
- RELIABULL Technology takes grilling up a notch—flame tamers with baffle design improve heat by 250%!
- 90,000 BTUs across 5 cast stainless steel burners gives you unbeatable durability and high-heat grilling - perfect for searing steaks to perfection!
- 1026 sq. inches of total grilling space for up to 24 burgers at once or grill multiple BBQ favorites at once.
- Dual-lined grill hood keeps the heat in and the cold out for consistent temperatures and to prevent heat discoloration.
- 14 gauge 304 stainless steel for ultimate durability against high heat, weather, all four seasons, and anything else you can think of.
- 15,000 BTU infrared rotisserie burner for instant grill versatility and the perfect rotisserie chicken right in your backyard.
- Includes rotisserie kit perfect for roasting succulent chicken, evenly cooked kebabs, or slow-turning and endless possibilities on a single spit!
- Dual interior lighting system for safe and easy grilling at night.
- Piezo Ignition gives you a safe, reliable start every time. No batteries are required.
Bull 38 Grill - 90,000 BTUs of Power for Unmatched Grilling!
Bull's Brahma 5-Burner Built-In Gas Grill with Rotisserie is the king of the castle in grilling in size, high performance, and versatility. Featuring a whopping 1026 square inches of grilling space, giving you enough space to cook for the neighborhood or grill multiple dishes at once. At the heart of the Brahma Series grill is 90,000 BTUs across 5 cast stainless steel burners. These powerhouse burners are unbeatable with their cast stainless steel construction providing exceptional durability, superior heat distribution, and resistance to rust and corrosion, giving you long-lasting performance and consistent cooking results.
Each burner pushes 15,000 BTUs of high heat power that easily controls your grill temperature across your entire grilling surface and has no problems with temperature fluctuation while you grill. In addition, these linear burners are designed with multi-fuel ports giving you even grilling across every square inch of your main grilling area. Whether you need to grill low and slow brisket or sear your favorite ribeye steak, these high-performance burners have you covered.
Burgers for Everyone: Bull Brahma 38-Inch Grill fits up to 32 Burgers!
Right above your exceptional burner is the main grilling area featuring 760 square inches, fitting up to 32 burgers at once or grilling a variety simultaneously. Right above your grilling area features a 266 square inches stainless steel warming rack, the perfect grilling companion. Melt your cheese on your burger or toast your buns, this warming rack provides ample space to get the job done.
Bull continues grilling perfection and safety with five (5) stainless steel flame tamers over each burner. These heavy-gauged flame tamers not only protect your five burners below from grease drippings as you cook, but they also vaporize the drippings from your BBQ favorites above giving you an enhanced BBQ flavor that will impress your friends, family, and yourself.
What separates this 38-inch grill from its competitors in the Bull BBQ family is its 15,000 BTU infrared rotisserie burner that adds instant versatility to your grill. Controlled right from your control panel, simply turn on your rotisserie burner for instant versatility. The included stainless steel rotisserie kit opens up a world of possibilities for your grilling game. No more store-bought rotisserie chicken that has been sitting for hours. Cook your rotisserie chicken to perfection right in your backyard or outdoor kitchen.
Equipped With Outdoor Grilling's Best Protection - 304 Stainless Steel
From top to bottom, Bull designed the Brahma Grill Series to be indestructible with 14 gauge 304 stainless steel. Premium-grade stainless steel gives you ultimate durability to handle high heat, harsh weather, and whatever Mother Nature throws your way. The secret is in the nickel and chromium blend, making this 304 grade stainless steel the outdoor cooking leader in durability with a lifetime warranty.
The durability doesn't stop there with the dual-lined grill hood. Designed to keep the heat in and the cold out, this insulated grill hood gives you consistent temperatures for precise cooking and also prevents heat discoloration on your grill hood, keeping your grill looking clean and pristine. Included with your grill hood is a dual interior lighting system. Perfect addition to your grill when your party or get-together goes into the evening and lighting becomes an issue while you grill. Easily turn on your bright built-in halogen lights right from your grill's gas control panel with a simple push button for instant grilling safety.
No need to keep a flashlight near your grill with this simple and necessary addition to your grill. Equipped with Piezo Ignitors, the grill guarantees a safe and reliable start every time, without the need for batteries. This user-friendly ignition system ensures that starting your grill is always a smooth and hassle-free process. Get your Bull's Brahma 38-inch 5-Burner Built-in Gas Grill with Rotisserie and change your backyard outdoor cooking forever.
Manufacturer Information
Click here for the Owner's Manual
Click here for the Cut Out Dimensions
Click here for Warranty Information
Warranty
Bull Outdoor Products guarantees to the original buyer that the grill, under normal residential use, is free from material and workmanship defects for the specified periods. Welded stainless steel burners have a five (5) year warranty. Stainless steel flame tamers have been covered for three (3) years. Stainless steel cooking grids, frames, and housing come with a lifetime warranty. All other components have a one (1) year warranty.
Order today with free shipping!
Specs & Dimensions
Bull Brahma Grill With Rotisserie |
|
|---|---|
| Models |
|
| Fuel Type | Natural Gas or Propane |
| Configuration | Built-In |
| Collection | Brahma |
| Material | 14 Gauge 304 Stainless Steel |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Main Burner Material | 304 Welded Stainless Steel |
| Number of Burners | 5 |
| Burner Type | Linear Burners |
| Total Grilling BTUs | 90,000 BTUs (15,000 BTUs from Rotisserie Kit) |
| Total BTUs Per Burner | 15,000 BTUs |
| Cooking Grate Material | Stainless Steel |
| Total Grilling Area | 1026 Sq. Inches |
| Main Grilling Area | 760 Sq. Inches |
| Secondary Grilling Area | 266 Sq. Inches |
| Grilling Grid Dimensions | 38" X 19" |
| Burger Count | 32 Burgers |
| Rotisserie Kit | Included |
| Rotisserie Burner BTUs | 15,000 BTUs |
| Ignition Type | Piezo Ignition System |
| Hose Included | Yes |
| Grill Hood Type | Single Piece Stainless Steel Dual Lined Hood |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Pull-Out Full-Length Grease Tray | Included |
| Grilling Lights | Yes |
| Grilling Light Type | Dual Interior Halogen Lights |
| Grilling Lights Electric Requirement | 110V Corded Plug w/ Transformer Included |
Product Videos
Bull Brahma Overview
Bull Brahma Cart Overview
Bull Grill ReliaBull Technology
Unboxing Your Bull Grill
Bull Grill Maintenance
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
Bull Built-In Brahma 38 Inch 5 Burner Gas Grill With Rotisserie
Key Features
- RELIABULL Technology takes grilling up a notch—flame tamers with baffle design improve heat by 250%!
- 90,000 BTUs across 5 cast stainless steel burners gives you unbeatable durability and high-heat grilling - perfect for searing steaks to perfection!
- 1026 sq. inches of total grilling space for up to 24 burgers at once or grill multiple BBQ favorites at once.
- Dual-lined grill hood keeps the heat in and the cold out for consistent temperatures and to prevent heat discoloration.
- 14 gauge 304 stainless steel for ultimate durability against high heat, weather, all four seasons, and anything else you can think of.
- 15,000 BTU infrared rotisserie burner for instant grill versatility and the perfect rotisserie chicken right in your backyard.
- Includes rotisserie kit perfect for roasting succulent chicken, evenly cooked kebabs, or slow-turning and endless possibilities on a single spit!
- Dual interior lighting system for safe and easy grilling at night.
- Piezo Ignition gives you a safe, reliable start every time. No batteries are required.
Bull 38 Grill - 90,000 BTUs of Power for Unmatched Grilling!
Bull's Brahma 5-Burner Built-In Gas Grill with Rotisserie is the king of the castle in grilling in size, high performance, and versatility. Featuring a whopping 1026 square inches of grilling space, giving you enough space to cook for the neighborhood or grill multiple dishes at once. At the heart of the Brahma Series grill is 90,000 BTUs across 5 cast stainless steel burners. These powerhouse burners are unbeatable with their cast stainless steel construction providing exceptional durability, superior heat distribution, and resistance to rust and corrosion, giving you long-lasting performance and consistent cooking results.
Each burner pushes 15,000 BTUs of high heat power that easily controls your grill temperature across your entire grilling surface and has no problems with temperature fluctuation while you grill. In addition, these linear burners are designed with multi-fuel ports giving you even grilling across every square inch of your main grilling area. Whether you need to grill low and slow brisket or sear your favorite ribeye steak, these high-performance burners have you covered.
Burgers for Everyone: Bull Brahma 38-Inch Grill fits up to 32 Burgers!
Right above your exceptional burner is the main grilling area featuring 760 square inches, fitting up to 32 burgers at once or grilling a variety simultaneously. Right above your grilling area features a 266 square inches stainless steel warming rack, the perfect grilling companion. Melt your cheese on your burger or toast your buns, this warming rack provides ample space to get the job done.
Bull continues grilling perfection and safety with five (5) stainless steel flame tamers over each burner. These heavy-gauged flame tamers not only protect your five burners below from grease drippings as you cook, but they also vaporize the drippings from your BBQ favorites above giving you an enhanced BBQ flavor that will impress your friends, family, and yourself.
What separates this 38-inch grill from its competitors in the Bull BBQ family is its 15,000 BTU infrared rotisserie burner that adds instant versatility to your grill. Controlled right from your control panel, simply turn on your rotisserie burner for instant versatility. The included stainless steel rotisserie kit opens up a world of possibilities for your grilling game. No more store-bought rotisserie chicken that has been sitting for hours. Cook your rotisserie chicken to perfection right in your backyard or outdoor kitchen.
Equipped With Outdoor Grilling's Best Protection - 304 Stainless Steel
From top to bottom, Bull designed the Brahma Grill Series to be indestructible with 14 gauge 304 stainless steel. Premium-grade stainless steel gives you ultimate durability to handle high heat, harsh weather, and whatever Mother Nature throws your way. The secret is in the nickel and chromium blend, making this 304 grade stainless steel the outdoor cooking leader in durability with a lifetime warranty.
The durability doesn't stop there with the dual-lined grill hood. Designed to keep the heat in and the cold out, this insulated grill hood gives you consistent temperatures for precise cooking and also prevents heat discoloration on your grill hood, keeping your grill looking clean and pristine. Included with your grill hood is a dual interior lighting system. Perfect addition to your grill when your party or get-together goes into the evening and lighting becomes an issue while you grill. Easily turn on your bright built-in halogen lights right from your grill's gas control panel with a simple push button for instant grilling safety.
No need to keep a flashlight near your grill with this simple and necessary addition to your grill. Equipped with Piezo Ignitors, the grill guarantees a safe and reliable start every time, without the need for batteries. This user-friendly ignition system ensures that starting your grill is always a smooth and hassle-free process. Get your Bull's Brahma 38-inch 5-Burner Built-in Gas Grill with Rotisserie and change your backyard outdoor cooking forever.
Manufacturer Information
Click here for the Owner's Manual
Click here for the Cut Out Dimensions
Click here for Warranty Information
Warranty
Bull Outdoor Products guarantees to the original buyer that the grill, under normal residential use, is free from material and workmanship defects for the specified periods. Welded stainless steel burners have a five (5) year warranty. Stainless steel flame tamers have been covered for three (3) years. Stainless steel cooking grids, frames, and housing come with a lifetime warranty. All other components have a one (1) year warranty.
Order today with free shipping!
Specs & Dimensions
Bull Brahma Grill With Rotisserie |
|
|---|---|
| Models |
|
| Fuel Type | Natural Gas or Propane |
| Configuration | Built-In |
| Collection | Brahma |
| Material | 14 Gauge 304 Stainless Steel |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Main Burner Material | 304 Welded Stainless Steel |
| Number of Burners | 5 |
| Burner Type | Linear Burners |
| Total Grilling BTUs | 90,000 BTUs (15,000 BTUs from Rotisserie Kit) |
| Total BTUs Per Burner | 15,000 BTUs |
| Cooking Grate Material | Stainless Steel |
| Total Grilling Area | 1026 Sq. Inches |
| Main Grilling Area | 760 Sq. Inches |
| Secondary Grilling Area | 266 Sq. Inches |
| Grilling Grid Dimensions | 38" X 19" |
| Burger Count | 32 Burgers |
| Rotisserie Kit | Included |
| Rotisserie Burner BTUs | 15,000 BTUs |
| Ignition Type | Piezo Ignition System |
| Hose Included | Yes |
| Grill Hood Type | Single Piece Stainless Steel Dual Lined Hood |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Pull-Out Full-Length Grease Tray | Included |
| Grilling Lights | Yes |
| Grilling Light Type | Dual Interior Halogen Lights |
| Grilling Lights Electric Requirement | 110V Corded Plug w/ Transformer Included |
Product Videos
Bull Brahma Overview
Bull Brahma Cart Overview
Bull Grill ReliaBull Technology
Unboxing Your Bull Grill
Bull Grill Maintenance
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
