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Broil King Imperial S 690i 6-Burner Gas Grill Center
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax
No Sales Tax (Excl. NY)

Broil King Imperial S 690i 6-Burner Gas Grill Center

SKU 897847
Save 5%
Original Price $9,499.00
Current Price $8,999.00
+ Free Shipping

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White Glove Installation Available: 888-678-3530

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Broil King Imperial S 690i Grill Island


Broil King Island System Part One Broil King Island System Part Two


Key Features

  • 304 Stainless Steel Outdoor Kitchen- 304 stainless steel construction featuring 4 utility drawers below the grill, a single drawer, single door, and propane tank storage for a complete functional all-in-one grill island.
  • Granite Countertop: Durable black 1 1/4" countertop giving you a sleek and durable cooking, prep, and entertaining space. 
  • Dual Independent Ovens – Two separate stainless steel ovens provide a total of 750 sq. in. of primary cooking space, allowing you to cook different foods at once with precision heat control.
  • Six Stainless Steel Dual-Tube™ Burners (60,000 BTU) – These powerful burners heat evenly and quickly, eliminating cold spots for perfect grilling results every time.
  • 10,000 BTU Commercial-Grade Side Burner – Cook side dishes, sauces, or sear meats while keeping the main grill free for other foods.
  • 15,000 BTU Rotisserie Burner & Premium Kit – Slow-roast meats to perfection with steady, even heat, delivering **juicy, restaurant-quality results.
  • Six Professional Cast Stainless Steel Cooking Grids – These ultra-durable grids retain heat longer and create beautiful sear marks on your food.
  • Flav-R-Wave™ Cooking System – This stainless steel flame-tamer system catches drippings and vaporizes them, adding rich, smoky flavor to your food while preventing flare-ups.
  • Linear-Flow™ Valves with 180° Sensi-Touch™ Control – Offers precise temperature adjustments, so you can sear steaks on high heat or slow-cook delicate foods.
  • Sure-Lite™ Electronic Dual-Electrode Ignition – Lights up instantly for a hassle-free start every time.
  • Two Deluxe Accu-Temp™ Thermometers – Ensures accurate temperature monitoring for perfect cooking on both grill ovens.
  • Built-in Oven Lights & LED Illuminated Knobs – Grill with confidence in any lighting with built-in oven lights and **blue LED control knobs** for easy visibility.
  • Roll-Action Lids with Cast Aluminum End Caps – Lighter and easier to lift while **locking in heat for consistent cooking performance.
  • Slide-Out Grease Tray System – Makes cleanup quick and effortless, so you can focus on grilling instead of scrubbing.
  • Available in Propane (LP) or Natural Gas (NG) – Choose the model that fits your setup: LP uses a 20lb tank (not included), while NG connects to your home’s gas line with a 10ft hose.

Broil King Outdoor Kitchens | Make Grilling & Entertaining Easy

The Broil King Imperial S 690i Grill Center is more than just a grill—it's a complete outdoor cooking station. Built with 304 stainless steel cabinets and a durable granite countertop, this island offers a sleek, high-end look that’s also tough enough to handle the elements. The storage drawers provide plenty of space for grilling tools, spices, and accessories, while the dedicated LP tank holder ensures safe and easy propane storage. Whether you’re grilling for a small family dinner or hosting a backyard party, this island makes sure everything you need is within arm’s reach.

Equipped with six Dual-Tube™ stainless steel burners, this grill delivers 60,000 BTUs of heat, ensuring fast preheating and even cooking with no cold spots. Whether you’re searing, roasting, or slow cooking, the burners provide consistent, powerful heat control. The Flav-R-Wave™ system catches drippings and turns them into smoky vapor, infusing your food with rich, mouthwatering flavor while preventing flare-ups.

The 15,000 BTU rotisserie burner lets you roast whole chickens, pork, or even a turkey with slow, even heat, while the included premium rotisserie kit ensures tender, juicy results. The 10,000 BTU side burner expands your cooking capabilities, allowing you to prepare side dishes or sauces while grilling.

With built-in oven lights and blue LED illuminated control knobs, this grill looks just as good as it cooks. The soft glow helps you see your settings at night, making evening cookouts effortless and stylish. The pull-out propane tank drawer makes it easy to swap tanks, and because this island isn’t permanently fixed, you can reposition it anytime to fit your outdoor space.


Warranty

Broil King provides a limited lifetime warranty on the cookbox, which includes the lid, control panel, and housing. The stainless steel Dual-Tube burners and rear rotisserie burner are covered against defects in materials and workmanship for ten (10) years. The stainless steel Flav-R-Wave cooking system, stainless steel grates, and stainless steel grill island cabinet components are warranted for five (5) years. All other remaining parts and paint are covered under warranty for two (2) years.


Manufacturer Information

Click here for the Broil King Imperial Grill Owner’s Manual


Broil King Imperial Grill Island

Model 958084 (LP) / 958087 (NG)
Configuration Modular Grill Island
Fuel Type Propane (LP) / Natural Gas (NG)
Main Burners 60,000 BTUs (Six Stainless Steel Dual-Tube™ Burners)
Grill Island Width 86.5"
Grill Island Depth 31.5"
Grill Island Height 50"
Grill Island Weight 754 lbs
Grill Island Material 304 Stainless Steel with Granite Countertop
Grill Island Cabinet Color Silver
Grill Island Countertop Color Black
Grill Island Storage
  • 6 Burner Grill Cabinet w/ 4 Utility Drawers
  • Propane Drawer w/ Tank Slide Out Tray
  • Single Utility Drawer w/ Single Access Door
Soft Close Drawers Yes
Grill Model Broil King Imperial S 690i 6-Burner Grill
Fuel Type Propane (LP) / Natural Gas (NG)
Main Burners 60,000 BTUs (Six Stainless Steel Dual-Tube™ Burners)
Side Burner 10,000 BTU Commercial-Grade Burner
Rotisserie Burner 15,000 BTU Stainless Steel Burner & Premium Rotisserie Kit
Total Cooking Area 1,000 sq. in. (Includes 250 sq. in. Warming Rack)
Primary Cooking Area 750 sq. in.
Cooking Grates Professional Cast Stainless Steel
Cooking System Stainless Steel Flav-R-Wave™
Ignition System Sure-lite™ Electronic Dual-Electrode Ignition
Temperature Gauge Deluxe Accu-Temp™ Thermometer
Construction Rust-Resistant Zinc-Coated Steel, Stainless Steel Finish
Lighting Built-in Grill Lights & Control Knob Lights
Lid Design Roll-Action Lid with Cast Aluminum End Caps
Grease Management Slide-Out Grease Tray System

Broil King Island System Part One


Broil King Island System Part Two


Broil King Imperial Series Grills Overview

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Rich text

Broil King BBQ Grill Island Comparison

Broil King Imperial S 590i 5-Burner Gas Grill Center Broil King Imperial S 590i 5-Burner G...
Broil King Imperial QS 690i 6-Burner Gas Grill Center Broil King Imperial QS 690i 6-Burner ...
Broil King Imperial QS 590i 5-Burner Gas Grill Center Broil King Imperial QS 590i 5-Burner ...
Broil King Imperial S 690i 6-Burner Gas Grill Center Broil King Imperial S 690i 6-Burner G...
Price

$ 7,999.00

$ 9,799.00

$ 8,799.00

$ 8,999.00

Collection

Imperial S

Imperial IQue

Imperial IQue

Imperial S

IQue Technology

None

  • Smart Temp Control
  • Real Time Monitoring (2 Meat Probes)
  • Automated Heat Adjustments
  • Bluetooth/WiFi Control
  • Smart Temp Control
  • Real Time Monitoring (2 Meat Probes)
  • Automated Heat Adjustments
  • Bluetooth/WiFi Control

None

Width

79 1/4"

86 1/2"

79 1/4"

86 1/2"

Depth

30 1/2"

31 1/2"

30 1/2"

31 1/2"

Height

36"

36"

36"

36"

Island Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Countertop Material

Black Granite

Black Granite

Black Granite

Black Granite

Grill Type

Imperial S 590i 5-Burner Gas Grill

Imperial QS 690i 6-Burner Gas Grill

Imperial QS 590i 5-Burner Gas Grill

Imperial S 690i 6-Burner Gas Grill

Fuel Type

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Total BTUs

55,000 BTUs

65,000 BTUs

55,000 BTUs

65,000 BTUs

Total Cooking Area

875 sq. in. (Includes 270 sq. in. Warming Rack)

1,000 sq. in. (Includes 250 sq. in. Warming Rack)

875 sq. in. (Includes 270 sq. in. Warming Rack)

1,000 sq. in. (Includes 250 sq. in. Warming Rack)

Side Burner

10,000 BTU Single Side Burner

10,000 BTU Single Side Burner

10,000 BTU Single Side Burner

10,000 BTU Single Side Burner

Rotisserie

15,000 BTU Rotisserie Burner & Kit

15,000 BTU Rotisserie Burner & Kit

15,000 BTU Rotisserie Burner & Kit

15,000 BTU Rotisserie Burner & Kit

Storage Types
  • 4 Utility Drawers
  • Propane Drawer w/ Slide Out Tray
  • Single Utility Drawer w/ Single Door
  • 4 Utility Drawers
  • Propane Drawer w/ Slide Out Tray
  • Single Utility Drawer w/ Single Door
  • 4 Utility Drawers
  • Propane Drawer w/ Slide Out Tray
  • Single Utility Drawer w/ Single Door
  • 4 Utility Drawers
  • Propane Drawer w/ Slide Out Tray
  • Single Utility Drawer w/ Single Door
Assembly
  • 2-3 Hours
  • Difficulty: Moderate
  • 2-3 Hours
  • Difficulty: Moderate
  • 2-3 Hours
  • Difficulty: Moderate
  • 2-3 Hours
  • Difficulty: Moderate
View product View product View product View product

Learn More About Us

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Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

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The price you see is final. No hidden fees, and no sales tax except in NY.

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Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Broil King Imperial S 690i Grill Island


Broil King Island System Part One Broil King Island System Part Two


Key Features

  • 304 Stainless Steel Outdoor Kitchen- 304 stainless steel construction featuring 4 utility drawers below the grill, a single drawer, single door, and propane tank storage for a complete functional all-in-one grill island.
  • Granite Countertop: Durable black 1 1/4" countertop giving you a sleek and durable cooking, prep, and entertaining space. 
  • Dual Independent Ovens – Two separate stainless steel ovens provide a total of 750 sq. in. of primary cooking space, allowing you to cook different foods at once with precision heat control.
  • Six Stainless Steel Dual-Tube™ Burners (60,000 BTU) – These powerful burners heat evenly and quickly, eliminating cold spots for perfect grilling results every time.
  • 10,000 BTU Commercial-Grade Side Burner – Cook side dishes, sauces, or sear meats while keeping the main grill free for other foods.
  • 15,000 BTU Rotisserie Burner & Premium Kit – Slow-roast meats to perfection with steady, even heat, delivering **juicy, restaurant-quality results.
  • Six Professional Cast Stainless Steel Cooking Grids – These ultra-durable grids retain heat longer and create beautiful sear marks on your food.
  • Flav-R-Wave™ Cooking System – This stainless steel flame-tamer system catches drippings and vaporizes them, adding rich, smoky flavor to your food while preventing flare-ups.
  • Linear-Flow™ Valves with 180° Sensi-Touch™ Control – Offers precise temperature adjustments, so you can sear steaks on high heat or slow-cook delicate foods.
  • Sure-Lite™ Electronic Dual-Electrode Ignition – Lights up instantly for a hassle-free start every time.
  • Two Deluxe Accu-Temp™ Thermometers – Ensures accurate temperature monitoring for perfect cooking on both grill ovens.
  • Built-in Oven Lights & LED Illuminated Knobs – Grill with confidence in any lighting with built-in oven lights and **blue LED control knobs** for easy visibility.
  • Roll-Action Lids with Cast Aluminum End Caps – Lighter and easier to lift while **locking in heat for consistent cooking performance.
  • Slide-Out Grease Tray System – Makes cleanup quick and effortless, so you can focus on grilling instead of scrubbing.
  • Available in Propane (LP) or Natural Gas (NG) – Choose the model that fits your setup: LP uses a 20lb tank (not included), while NG connects to your home’s gas line with a 10ft hose.

Broil King Outdoor Kitchens | Make Grilling & Entertaining Easy

The Broil King Imperial S 690i Grill Center is more than just a grill—it's a complete outdoor cooking station. Built with 304 stainless steel cabinets and a durable granite countertop, this island offers a sleek, high-end look that’s also tough enough to handle the elements. The storage drawers provide plenty of space for grilling tools, spices, and accessories, while the dedicated LP tank holder ensures safe and easy propane storage. Whether you’re grilling for a small family dinner or hosting a backyard party, this island makes sure everything you need is within arm’s reach.

Equipped with six Dual-Tube™ stainless steel burners, this grill delivers 60,000 BTUs of heat, ensuring fast preheating and even cooking with no cold spots. Whether you’re searing, roasting, or slow cooking, the burners provide consistent, powerful heat control. The Flav-R-Wave™ system catches drippings and turns them into smoky vapor, infusing your food with rich, mouthwatering flavor while preventing flare-ups.

The 15,000 BTU rotisserie burner lets you roast whole chickens, pork, or even a turkey with slow, even heat, while the included premium rotisserie kit ensures tender, juicy results. The 10,000 BTU side burner expands your cooking capabilities, allowing you to prepare side dishes or sauces while grilling.

With built-in oven lights and blue LED illuminated control knobs, this grill looks just as good as it cooks. The soft glow helps you see your settings at night, making evening cookouts effortless and stylish. The pull-out propane tank drawer makes it easy to swap tanks, and because this island isn’t permanently fixed, you can reposition it anytime to fit your outdoor space.


Warranty

Broil King provides a limited lifetime warranty on the cookbox, which includes the lid, control panel, and housing. The stainless steel Dual-Tube burners and rear rotisserie burner are covered against defects in materials and workmanship for ten (10) years. The stainless steel Flav-R-Wave cooking system, stainless steel grates, and stainless steel grill island cabinet components are warranted for five (5) years. All other remaining parts and paint are covered under warranty for two (2) years.


Manufacturer Information

Click here for the Broil King Imperial Grill Owner’s Manual


Specs & Dimensions

Broil King Imperial Grill Island

Model 958084 (LP) / 958087 (NG)
Configuration Modular Grill Island
Fuel Type Propane (LP) / Natural Gas (NG)
Main Burners 60,000 BTUs (Six Stainless Steel Dual-Tube™ Burners)
Grill Island Width 86.5"
Grill Island Depth 31.5"
Grill Island Height 50"
Grill Island Weight 754 lbs
Grill Island Material 304 Stainless Steel with Granite Countertop
Grill Island Cabinet Color Silver
Grill Island Countertop Color Black
Grill Island Storage
  • 6 Burner Grill Cabinet w/ 4 Utility Drawers
  • Propane Drawer w/ Tank Slide Out Tray
  • Single Utility Drawer w/ Single Access Door
Soft Close Drawers Yes
Grill Model Broil King Imperial S 690i 6-Burner Grill
Fuel Type Propane (LP) / Natural Gas (NG)
Main Burners 60,000 BTUs (Six Stainless Steel Dual-Tube™ Burners)
Side Burner 10,000 BTU Commercial-Grade Burner
Rotisserie Burner 15,000 BTU Stainless Steel Burner & Premium Rotisserie Kit
Total Cooking Area 1,000 sq. in. (Includes 250 sq. in. Warming Rack)
Primary Cooking Area 750 sq. in.
Cooking Grates Professional Cast Stainless Steel
Cooking System Stainless Steel Flav-R-Wave™
Ignition System Sure-lite™ Electronic Dual-Electrode Ignition
Temperature Gauge Deluxe Accu-Temp™ Thermometer
Construction Rust-Resistant Zinc-Coated Steel, Stainless Steel Finish
Lighting Built-in Grill Lights & Control Knob Lights
Lid Design Roll-Action Lid with Cast Aluminum End Caps
Grease Management Slide-Out Grease Tray System
Product Videos

Broil King Island System Part One


Broil King Island System Part Two


Broil King Imperial Series Grills Overview

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.