American Outdoor Grill 36 Inch Contemporary Grill Island w/ L Series Grill
SKU ID650-SMD-82BA-LP
Save 10%
Original Price
$9,824.00
Current Price
$8,841.60
+ Free Shipping
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
placeholder
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
AOG 36 Inch Contemporary Island Bundle w/ AOG L-Series Grill
Key Features
- Prefab finished grill island with a spacious 35" wide countertop for grilling, prepping, serving, and all-in-one functionality.
- Durable glass fiber reinforced concrete construction from top to bottom, featuring a smoked base and polished black lava-colored countertop.
- AOG L-Series 36" 3 Burner Grill delivers 50,000 BTUs, 829 sq. in. grilling area, rotisserie backburner, and interior grill lights for luxury grilling.
- AOG 14" Vented Single Door w/ Tank Tray ensures safe and secure propane storage.
- AOG 14" Double Drawer offers convenient storage for grilling tools, cookware, and more.
-
AOG 39" Double Access Door provides wide storage space for cookware, large outdoor essentials, and more.
- Assembly required (See installation instructions). Includes leveler feet for installation with drilling in patio or pavers.
- Comes in natural gas and includes a propane conversion kit.
American Outdoor Grill 36-Inch L-Series Grill Island
Avoid the headaches of permits, construction, labor costs, and the typical challenges of outdoor kitchen projects. With this pre-fabricated grill island, you can have your fully finished grilling station ready to use in just 1-2 hours. Assembly requires only two people and a few basic tools: a 3/4" open-end wrench, a 1/2" open-end wrench, a power drill with a 5/16" hex driver and #2 Phillips driver, a level, and a flathead screwdriver.
This prefab grill island is designed for easy winterization, featuring leveling feet that ensure a stable, flat placement without the need for bolting or built-in installation on your patio, pavers, concrete, or deck. When the grilling season ends, simply move it to a safe storage location.
Built for durability and long-lasting color, this grill island features glass fiber reinforced concrete (GFRC) construction, designed to withstand all four seasons and various weather conditions. GFRC is engineered to expand and contract without cracking, maintaining its vibrant colors for a lifetime. The AOG grill island's neutral concrete grey base and polished smoke countertop that blend seamlessly with any outdoor ambiance. Its compact, functional shape, clean lines, and modern finish make it a stunning centerpiece for any outdoor kitchen setup.
This straight-design grill island provides ample functional space, measuring 82” (w) x 35” (d) x 36” (h). The AOG Grill is strategically placed on the left side, leaving a spacious 35" wide countertop perfect for cooking, prepping, serving, or entertaining. The island features the American Outdoor Grill 36” L-Series Built-In Grill with Backburner & Rotisserie Kit, offering a complete outdoor cooking solution with high performance, versatility, and durability.
Below the countertop and grill, the island includes extensive storage space with the AOG 39" (w) x 16" (h) Double Access Door (16-39-SSD) beneath the grill, ideal for storing larger outdoor cooking essentials. Additionally, the island features the AOG 16" x 15" Double Drawer (16-15-DSSD) beneath the countertop, providing optimal organization for grilling tools, cookware, cleaning supplies, and more.
Gas storage and safety are prioritized with the AOG 20” x 14” Louvered Door with Tank Tray (20-14-SS DLV), located on the left side of the grill island. This vented door ensures ample airflow to prevent heat and gas build-up. Grilling safety is further enhanced with the AOG 1-Hour Stainless Steel Gas Timer Box (5521-11T), which automatically shuts off the gas supply after one hour, preventing overcooking and conserving fuel. Simplify your outdoor cooking and entertaining with the American Outdoor Grill Island Kit.
What's Included in your AOG 36" L-Series Grill Island Kit?
American Outdoor Grills L-Series 36-Inch 36 Burner Grill
- 829 sq. inches of cooking area – Grill up to 30 burgers or a variety of foods simultaneously or entertaining.
- 50,000 BTUs – Powerful 3 burner high heat output for perfect searing and grilling.
- 12,000 BTUs Backburner – Rotisserie-ready with ample heat for slow-cooking your BBQ favorites.
- Diamond Sear Cooking Grids – Provides ultimate heat retention for even and faster grilling and prevents food from falling through.
- 304 stainless steel construction – Built to withstand the elements and long-lasting durability.
- Electronic push-button ignition – Easy, reliable starts for a quick, reliable start every time.
- Interior halogen lights – Perfect for evening grilling, controlled by a convenient push button.
- Stainless steel vaporizer panels – Ensures even heat distribution and prevents flare-ups.
- Rotisserie kit included – Includes a backburner and 4-prong adjustable meat holder for versatility.
- Solid brass valves – Offers precise temperature control for the perfect grilling experience.
AOG L Series Grill Island Outdoor Storage & Appliances
AOG Double Drawer - 16-15-DSSD
- Double drawers maximize storage space.
- 304 stainless steel for weather and rust resistance.
- Double-walled doors provide extreme strength.
- Raised mounting for a promouned stainless steel look.
- Made in the USA.
- Tubular handles match AOG products.
AOG 19" (h) x 36" (w) Double Access Door
- Wide storage space for underneath your grill.
- 304 stainless steel durable outdoor construction.
- Double-walled doors for superior durability.
- Raised mounting installation.
- Made in the USA.
- Tubular handles match AOG components.
AOG Single Vented Door With Tray Tank
- Door vents prevent dangerous gas build-ups.
- Pull-out propane tray for easy gas tank replacement.
- 304 stainless steel durability.
- Double-walled for superior structural integrity.
- Raised mounting for pronounced stainless steel look.
- Made in the USA.
AOG 1-Hour Gas Timer
- 304 stainless steel for lasting durability.
- 1-hour mechanical timer for automatic control.
- Stainless hinged cover for sleek protection.
- Handles up to 100,000 BTUs, perfect for any grill size.
- Automatic shut-off for safe gas appliance operations.
Warranty
AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.
Manufacturer Information
Click for the Grill Owner Manual
Click here for AOG Gas Grill Conversion Kit Instructions
Click here for Warranty Information
Specs & Dimensions
AOG 36 Inch Contemporary Grill Island |
|
|---|---|
| Model | AOG 36" Contemporary Island w/ AOG L-Series 36" Grill |
| Configuration | Modular Grill Island |
| Grill Island Width | 85" |
| Grill Island Depth | 35" |
| Grill Island Height | 36" |
| Grill Island Material | Glass Fiber Reinforced Concrete (GFRC) |
| Grill Island Colors | Concrete Smoke Base & Polished Black Lava Countertop |
| Grill Type | AOG L Series 36 Inch 3 Burner Grill |
| Propane Conversion Kit Type | Included |
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Burner |
| Number of Burners | 3 Burners |
| Total Grilling BTUs | 50,000 BTUs |
| Total Grilling Area | 829 Sq. Inches |
| Main Grilling Area | 648 Sq. Inches |
| Warming Rack Area | 181 Sq. Inches |
| Grilling Grid Dimensions | 37" X 18" |
| Burger Count | 30 Burgers |
| 120V Plug-In Power Source | Included |
| Infrared Rotisserie Burner (120V Power Source Required) | Included |
| Infrared Rotisserie Burner BTUs | 12,000 BTUs |
| Rotisserie Kit | Included |
| Primary Ignition Type | Electronic Push Start (120V Power Source Required) |
| Flash Tubes (Secondary Ignition) | No |
| Gas Hose Included | Yes |
| Spring Assisted Hood | No |
| Thermometer | Analog on Grill Hood |
| Grilling Lights | Internal/External |
| Interior Grilling Lights | Dual Halogen Lights (120V Power Source Required) |
| Exterior Grilling Lights | Blue LED Control Panel Lights (120V Power Source Required) |
| Made in the USA | Yes |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
In Stock
Ships in 1-3 Business Days
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Description
AOG 36 Inch Contemporary Island Bundle w/ AOG L-Series Grill
Key Features
- Prefab finished grill island with a spacious 35" wide countertop for grilling, prepping, serving, and all-in-one functionality.
- Durable glass fiber reinforced concrete construction from top to bottom, featuring a smoked base and polished black lava-colored countertop.
- AOG L-Series 36" 3 Burner Grill delivers 50,000 BTUs, 829 sq. in. grilling area, rotisserie backburner, and interior grill lights for luxury grilling.
- AOG 14" Vented Single Door w/ Tank Tray ensures safe and secure propane storage.
- AOG 14" Double Drawer offers convenient storage for grilling tools, cookware, and more.
-
AOG 39" Double Access Door provides wide storage space for cookware, large outdoor essentials, and more.
- Assembly required (See installation instructions). Includes leveler feet for installation with drilling in patio or pavers.
- Comes in natural gas and includes a propane conversion kit.
American Outdoor Grill 36-Inch L-Series Grill Island
Avoid the headaches of permits, construction, labor costs, and the typical challenges of outdoor kitchen projects. With this pre-fabricated grill island, you can have your fully finished grilling station ready to use in just 1-2 hours. Assembly requires only two people and a few basic tools: a 3/4" open-end wrench, a 1/2" open-end wrench, a power drill with a 5/16" hex driver and #2 Phillips driver, a level, and a flathead screwdriver.
This prefab grill island is designed for easy winterization, featuring leveling feet that ensure a stable, flat placement without the need for bolting or built-in installation on your patio, pavers, concrete, or deck. When the grilling season ends, simply move it to a safe storage location.
Built for durability and long-lasting color, this grill island features glass fiber reinforced concrete (GFRC) construction, designed to withstand all four seasons and various weather conditions. GFRC is engineered to expand and contract without cracking, maintaining its vibrant colors for a lifetime. The AOG grill island's neutral concrete grey base and polished smoke countertop that blend seamlessly with any outdoor ambiance. Its compact, functional shape, clean lines, and modern finish make it a stunning centerpiece for any outdoor kitchen setup.
This straight-design grill island provides ample functional space, measuring 82” (w) x 35” (d) x 36” (h). The AOG Grill is strategically placed on the left side, leaving a spacious 35" wide countertop perfect for cooking, prepping, serving, or entertaining. The island features the American Outdoor Grill 36” L-Series Built-In Grill with Backburner & Rotisserie Kit, offering a complete outdoor cooking solution with high performance, versatility, and durability.
Below the countertop and grill, the island includes extensive storage space with the AOG 39" (w) x 16" (h) Double Access Door (16-39-SSD) beneath the grill, ideal for storing larger outdoor cooking essentials. Additionally, the island features the AOG 16" x 15" Double Drawer (16-15-DSSD) beneath the countertop, providing optimal organization for grilling tools, cookware, cleaning supplies, and more.
Gas storage and safety are prioritized with the AOG 20” x 14” Louvered Door with Tank Tray (20-14-SS DLV), located on the left side of the grill island. This vented door ensures ample airflow to prevent heat and gas build-up. Grilling safety is further enhanced with the AOG 1-Hour Stainless Steel Gas Timer Box (5521-11T), which automatically shuts off the gas supply after one hour, preventing overcooking and conserving fuel. Simplify your outdoor cooking and entertaining with the American Outdoor Grill Island Kit.
What's Included in your AOG 36" L-Series Grill Island Kit?
American Outdoor Grills L-Series 36-Inch 36 Burner Grill
- 829 sq. inches of cooking area – Grill up to 30 burgers or a variety of foods simultaneously or entertaining.
- 50,000 BTUs – Powerful 3 burner high heat output for perfect searing and grilling.
- 12,000 BTUs Backburner – Rotisserie-ready with ample heat for slow-cooking your BBQ favorites.
- Diamond Sear Cooking Grids – Provides ultimate heat retention for even and faster grilling and prevents food from falling through.
- 304 stainless steel construction – Built to withstand the elements and long-lasting durability.
- Electronic push-button ignition – Easy, reliable starts for a quick, reliable start every time.
- Interior halogen lights – Perfect for evening grilling, controlled by a convenient push button.
- Stainless steel vaporizer panels – Ensures even heat distribution and prevents flare-ups.
- Rotisserie kit included – Includes a backburner and 4-prong adjustable meat holder for versatility.
- Solid brass valves – Offers precise temperature control for the perfect grilling experience.
AOG L Series Grill Island Outdoor Storage & Appliances
AOG Double Drawer - 16-15-DSSD
- Double drawers maximize storage space.
- 304 stainless steel for weather and rust resistance.
- Double-walled doors provide extreme strength.
- Raised mounting for a promouned stainless steel look.
- Made in the USA.
- Tubular handles match AOG products.
AOG 19" (h) x 36" (w) Double Access Door
- Wide storage space for underneath your grill.
- 304 stainless steel durable outdoor construction.
- Double-walled doors for superior durability.
- Raised mounting installation.
- Made in the USA.
- Tubular handles match AOG components.
AOG Single Vented Door With Tray Tank
- Door vents prevent dangerous gas build-ups.
- Pull-out propane tray for easy gas tank replacement.
- 304 stainless steel durability.
- Double-walled for superior structural integrity.
- Raised mounting for pronounced stainless steel look.
- Made in the USA.
AOG 1-Hour Gas Timer
- 304 stainless steel for lasting durability.
- 1-hour mechanical timer for automatic control.
- Stainless hinged cover for sleek protection.
- Handles up to 100,000 BTUs, perfect for any grill size.
- Automatic shut-off for safe gas appliance operations.
Warranty
AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.
Manufacturer Information
Click for the Grill Owner Manual
Click here for AOG Gas Grill Conversion Kit Instructions
Click here for Warranty Information
Specs & Dimensions
AOG 36 Inch Contemporary Grill Island |
|
|---|---|
| Model | AOG 36" Contemporary Island w/ AOG L-Series 36" Grill |
| Configuration | Modular Grill Island |
| Grill Island Width | 85" |
| Grill Island Depth | 35" |
| Grill Island Height | 36" |
| Grill Island Material | Glass Fiber Reinforced Concrete (GFRC) |
| Grill Island Colors | Concrete Smoke Base & Polished Black Lava Countertop |
| Grill Type | AOG L Series 36 Inch 3 Burner Grill |
| Propane Conversion Kit Type | Included |
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Burner |
| Number of Burners | 3 Burners |
| Total Grilling BTUs | 50,000 BTUs |
| Total Grilling Area | 829 Sq. Inches |
| Main Grilling Area | 648 Sq. Inches |
| Warming Rack Area | 181 Sq. Inches |
| Grilling Grid Dimensions | 37" X 18" |
| Burger Count | 30 Burgers |
| 120V Plug-In Power Source | Included |
| Infrared Rotisserie Burner (120V Power Source Required) | Included |
| Infrared Rotisserie Burner BTUs | 12,000 BTUs |
| Rotisserie Kit | Included |
| Primary Ignition Type | Electronic Push Start (120V Power Source Required) |
| Flash Tubes (Secondary Ignition) | No |
| Gas Hose Included | Yes |
| Spring Assisted Hood | No |
| Thermometer | Analog on Grill Hood |
| Grilling Lights | Internal/External |
| Interior Grilling Lights | Dual Halogen Lights (120V Power Source Required) |
| Exterior Grilling Lights | Blue LED Control Panel Lights (120V Power Source Required) |
| Made in the USA | Yes |
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
