🔄
Alfresco Built-In Double Side Burner
Skip to content

Giveaway Win a Blaze BCM 32″ Grill — enter with your emailWin a Blaze Grill

Alfresco Free Accessory Banner
Description

Alfresco ALXE Series · 14" Double Side Burner · Built-In · Made in the USA

Alfresco Built-In Double Side Burner - AXESB-2

Two 20,000 BTU brass burners beside the grill, so the sides, sauces and corn never send you back to the kitchen.

The double side burner turns a grill into a full outdoor kitchen in 14 inches of space. Two commercial brass burners, 20,000 BTU each and 40,000 together, sit in a deeply recessed stainless top that shields the flame from wind, so a low simmer stays lit on a breezy evening. Each burner has its own control, so a stockpot of corn can boil on one while a barbecue sauce barely bubbles on the other. Brass takes boil-overs and spills without pitting, a full-length grease tray pulls out for cleaning, push-button 110V ignition lights it every time, and amber LED knob lighting match the grill. A stainless cover is included.

40,000BTU from two brass burners
2 × 20,000BTU, each on its own control
14"Wide: a full stovetop in a small cutout
BrassBurners that shrug off boil-overs
RecessedTop shields the flame from wind

Who it is for

Is the AXESB-2 Double Side Burner Your Burner?

Every Alfresco side burner is built in the same California plant from the same 304 stainless, so choosing one is about how you cook. Here is who the double side burner is made for.

Built for you

The double side burner fits you if…

  • ✓You want the whole meal at one station: steaks on the grates, corn boiling on one burner and sauce simmering on the other.
  • ✓You cook in wind: the deeply recessed top keeps a low flame lit on a breezy deck or a coastal patio.
  • ✓You want true simmer-to-boil range: enough heat to boil a big pot fast, and a low setting that holds a delicate sauce without scorching.
  • ✓You want burners that last: commercial brass handles spills and boil-overs that would degrade stainless burners over time.
  • ✓You cook after dark: amber LED knob lighting matches the ALXE grill line.
  • ✓You are building an island and want a side burner that drops into a 13 1/4-inch cutout next to the grill.

Think twice if…

It may not be the right fit if…

Still deciding? Read our Alfresco ALXE vs AIPG breakdown or the full Alfresco Grills Review.

Features

Three Systems, One 14-Inch Side Burner

A side burner should do more than warm a pan. The Alfresco double side burner is built as a real outdoor stovetop, so sides, sauces and boils all happen beside the grill.

Alfresco AXESB-2 double side burner with two brass burners

01 · Heat system

Two 20,000 BTU Commercial Brass Burners

Two brass burners, 20,000 BTU each, with independent gas controls. Brass holds up to the boil-overs, spills and salt that pit lesser burners, and each one throttles from a hard boil down to a bare simmer, so you can bring a stockpot to a rolling boil on one side while a reduction barely moves on the other.

What it means for you: A real two-burner stovetop outdoors, with the range to boil, sauté and simmer at the same time.
2 × 20,000 BTU40,000 BTU totalIndependent controlsBrass
Alfresco AXESB-2 double side burner installed beside a grill

02 · Wind-resistant

Deeply Recessed Top That Shields the Flame

The burners sit low in a recessed stainless well, so the flame is protected from the wind that blows out a flush-mounted burner on a breezy deck. That is what makes a long, low simmer practical outdoors. When you are done, the included stainless cover drops over the well to keep rain and debris off the grates.

What it means for you: A simmer that stays lit on the patio, and a burner that stays clean between cookouts.
Recessed wellStays lit in windStainless cover included
Alfresco AXESB-2 double side burner control panel

03 · Built to last

Heli-Arc Welded Stainless, Grease Tray and Amber LED Lighting

The body is commercial 304 stainless with heli-arc welded seams, built for four seasons outdoors. A full-length pull-out grease tray catches spills, push-button 110V ignition lights either burner, and amber LED knob lighting make the controls readable after dark and match the rest of the Alfresco kitchen.

What it means for you: A side burner that lights, cleans and looks like part of the grill, for years.
Heli-arc welded 304Pull-out grease tray110V ignitionAmber LED knobs

Details You Notice Every Time You Cook

Alfresco AXESB-2 double side burner mounted

Mounting

Built-In or Cart-Mounted

Drops into a 13 1/4-inch cutout beside a built-in grill, or mounts to the side of an Alfresco grill cart with the cart kit.

Griddle option

Side Burner Griddle and Wok Ring

The AGSB-G griddle turns the burner into a flat-top for eggs and smash burgers, and the AG-WR wok ring seats a round-bottom wok.

Alfresco AXESB-2 double side burner in stainless

Craftsmanship

Hand-Welded 304 Stainless, Made in the USA

Built in Alfresco’s California plant from 304 stainless with heli-arc welded seams, with a lifetime warranty on the stainless and the burners.

Alfresco AXESB-2 double side burner in Ultramarine Blue

Your color

Stainless or Powder-Coat Finishes

Choose brushed stainless or a powder-coat color, from Jet Black and Signal White to Ultramarine Blue, Carmine Red, Light Green and Traffic Yellow, to match your Alfresco grill.

Versatility

Everything That Does Not Belong on the Grates

Two burners with their own controls cover the pots and pans of a cookout, so the indoor stove stays off.

Boiling on the Alfresco double side burner
Boiling
Corn, pasta, potatoes and shellfish while the grill works
Simmering sauces on the Alfresco double side burner
Sauces
Barbecue sauce, gravy and glazes at a low simmer
Sauteing on the Alfresco double side burner
Sauté
Onions, peppers and mushrooms in a skillet
Griddle cooking on the Alfresco double side burner
Griddle
With the AGSB-G griddle
Wok cooking on the Alfresco double side burner
Wok
With the AG-WR wok ring
Steaming on the Alfresco double side burner
Steaming
Vegetables and dumplings in a steamer basket
Pan frying on the Alfresco double side burner
Pan frying
Fish, fritters and hash browns in cast iron
Keeping food warm on the Alfresco double side burner
Holding
Beans, chili and sides kept warm until the meat is done

Call 888-678-3530 and we will confirm the cutout or the cart kit before you order.

Before you build

Planning Your Outdoor Kitchen

Building the island around this burner? Here is what your builder needs to know.

Cutout

13 1/4" W × 23" D × 10 1/4" H

Confirm against the manufacturer spec sheet before cutting.

Fuel

Natural Gas or Propane

Choose the matching version in the options above.

Power

110V Outlet

Runs the push-button ignition and the knob lighting.

Protect it

Stainless cover included

A vinyl cover is also available.

Specifications

Specs & Dimensions

Alfresco Built-In Double Side Burner - AXESB-2
Models (SKU) AXESB-2-LP · AXESB-2-NG
Configuration Built-In
Fuel Type Natural Gas (NG) or Propane (LP)
Collection ALXE
Exterior Material 304 Stainless Steel
Primary Color Stainless Steel
Width 14"
Depth 26.63"
Height 11.94"
Cut Out Width 13 1/4"
Cut Out Depth 23"
Cut Out Height 10 1/4"
Burner Material Brass
Number of Burners 2 Burners
Burner Type Double Independent Side Burners
Total BTUs Per Burner 20,000 BTUs
Total BTUs 40,000 BTUs
Cooking Grate Material Stainless Steel
Full-Length Grease Pull-Out Drawer Included
Primary Ignition Type Push Button Ignition
Primary Ignition Power Source 110V AC
Stainless Steel Cover Included
Control Lighting Included
Exterior Lighting Type Amber LED Lights on Gas Controls (110V AC)
Made in the USA Yes

Coverage

Warranty

LifetimeOriginal purchaser

All stainless steel burners and stainless steel components

2 YearsParts + labor

Repair or replacement of any defective part, labor included

Made in USAAlfresco, California

Hand-welded 304 stainless with heli-arc welded seams

Alfresco offers a lifetime warranty on all stainless steel burners and stainless steel components of this unit. In addition, a comprehensive two-year warranty covers all parts and labor; labor is included only within that two-year period. For complete details of the coverage, refer to the manufacturer’s warranty document above.

Downloads

Manufacturer Information

Download the spec sheet, care and use manual and full warranty terms for the double side burner.

PDFCare & Use ManualDownload ↓PDFSpec SheetDownload ↓PDFWarranty InformationDownload ↓

Order now with free shipping!

Questions about fit, fuel or your island design? Our Alfresco specialists will help you spec it at no charge.

Call 888-678-3530
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Free $700 Accessory + Free Shipping
With any ALXE or AIPG grill, choose: Griddle  ·  Steamer & Fryer  ·  Roasting Pod  ·  Solid Fuel Insert
☎  Questions? Call 888-678-3530

Alfresco Built-In Double Side Burner - AXESB-2

Write Review
SKU AXESB-2-NG
$1,615.00
+ Free Shipping
Free Shipping
Free liftgate delivery
No Sales Tax
Except NY, NJ, FL, OH, NC, CA & MA
Have a Question?
Call 888-678-3530 · Talk to the owner
Select Your Fuel Type
Select Your Color
Select a Different Product Model
Expert help. Best price.
Talk to the owner before you buy.
888-678-3530

Notify me when back in stock

Alfresco ALXE Series · 14" Double Side Burner · Built-In · Made in the USA

Alfresco Built-In Double Side Burner - AXESB-2

Two 20,000 BTU brass burners beside the grill, so the sides, sauces and corn never send you back to the kitchen.

The double side burner turns a grill into a full outdoor kitchen in 14 inches of space. Two commercial brass burners, 20,000 BTU each and 40,000 together, sit in a deeply recessed stainless top that shields the flame from wind, so a low simmer stays lit on a breezy evening. Each burner has its own control, so a stockpot of corn can boil on one while a barbecue sauce barely bubbles on the other. Brass takes boil-overs and spills without pitting, a full-length grease tray pulls out for cleaning, push-button 110V ignition lights it every time, and amber LED knob lighting match the grill. A stainless cover is included.

40,000BTU from two brass burners
2 × 20,000BTU, each on its own control
14"Wide: a full stovetop in a small cutout
BrassBurners that shrug off boil-overs
RecessedTop shields the flame from wind

Who it is for

Is the AXESB-2 Double Side Burner Your Burner?

Every Alfresco side burner is built in the same California plant from the same 304 stainless, so choosing one is about how you cook. Here is who the double side burner is made for.

Built for you

The double side burner fits you if…

  • ✓You want the whole meal at one station: steaks on the grates, corn boiling on one burner and sauce simmering on the other.
  • ✓You cook in wind: the deeply recessed top keeps a low flame lit on a breezy deck or a coastal patio.
  • ✓You want true simmer-to-boil range: enough heat to boil a big pot fast, and a low setting that holds a delicate sauce without scorching.
  • ✓You want burners that last: commercial brass handles spills and boil-overs that would degrade stainless burners over time.
  • ✓You cook after dark: amber LED knob lighting matches the ALXE grill line.
  • ✓You are building an island and want a side burner that drops into a 13 1/4-inch cutout next to the grill.

Think twice if…

It may not be the right fit if…

Still deciding? Read our Alfresco ALXE vs AIPG breakdown or the full Alfresco Grills Review.

Features

Three Systems, One 14-Inch Side Burner

A side burner should do more than warm a pan. The Alfresco double side burner is built as a real outdoor stovetop, so sides, sauces and boils all happen beside the grill.

Alfresco AXESB-2 double side burner with two brass burners

01 · Heat system

Two 20,000 BTU Commercial Brass Burners

Two brass burners, 20,000 BTU each, with independent gas controls. Brass holds up to the boil-overs, spills and salt that pit lesser burners, and each one throttles from a hard boil down to a bare simmer, so you can bring a stockpot to a rolling boil on one side while a reduction barely moves on the other.

What it means for you: A real two-burner stovetop outdoors, with the range to boil, sauté and simmer at the same time.
2 × 20,000 BTU40,000 BTU totalIndependent controlsBrass
Alfresco AXESB-2 double side burner installed beside a grill

02 · Wind-resistant

Deeply Recessed Top That Shields the Flame

The burners sit low in a recessed stainless well, so the flame is protected from the wind that blows out a flush-mounted burner on a breezy deck. That is what makes a long, low simmer practical outdoors. When you are done, the included stainless cover drops over the well to keep rain and debris off the grates.

What it means for you: A simmer that stays lit on the patio, and a burner that stays clean between cookouts.
Recessed wellStays lit in windStainless cover included
Alfresco AXESB-2 double side burner control panel

03 · Built to last

Heli-Arc Welded Stainless, Grease Tray and Amber LED Lighting

The body is commercial 304 stainless with heli-arc welded seams, built for four seasons outdoors. A full-length pull-out grease tray catches spills, push-button 110V ignition lights either burner, and amber LED knob lighting make the controls readable after dark and match the rest of the Alfresco kitchen.

What it means for you: A side burner that lights, cleans and looks like part of the grill, for years.
Heli-arc welded 304Pull-out grease tray110V ignitionAmber LED knobs

Details You Notice Every Time You Cook

Alfresco AXESB-2 double side burner mounted

Mounting

Built-In or Cart-Mounted

Drops into a 13 1/4-inch cutout beside a built-in grill, or mounts to the side of an Alfresco grill cart with the cart kit.

Griddle option

Side Burner Griddle and Wok Ring

The AGSB-G griddle turns the burner into a flat-top for eggs and smash burgers, and the AG-WR wok ring seats a round-bottom wok.

Alfresco AXESB-2 double side burner in stainless

Craftsmanship

Hand-Welded 304 Stainless, Made in the USA

Built in Alfresco’s California plant from 304 stainless with heli-arc welded seams, with a lifetime warranty on the stainless and the burners.

Alfresco AXESB-2 double side burner in Ultramarine Blue

Your color

Stainless or Powder-Coat Finishes

Choose brushed stainless or a powder-coat color, from Jet Black and Signal White to Ultramarine Blue, Carmine Red, Light Green and Traffic Yellow, to match your Alfresco grill.

Versatility

Everything That Does Not Belong on the Grates

Two burners with their own controls cover the pots and pans of a cookout, so the indoor stove stays off.

Boiling on the Alfresco double side burner
Boiling
Corn, pasta, potatoes and shellfish while the grill works
Simmering sauces on the Alfresco double side burner
Sauces
Barbecue sauce, gravy and glazes at a low simmer
Sauteing on the Alfresco double side burner
Sauté
Onions, peppers and mushrooms in a skillet
Griddle cooking on the Alfresco double side burner
Griddle
With the AGSB-G griddle
Wok cooking on the Alfresco double side burner
Wok
With the AG-WR wok ring
Steaming on the Alfresco double side burner
Steaming
Vegetables and dumplings in a steamer basket
Pan frying on the Alfresco double side burner
Pan frying
Fish, fritters and hash browns in cast iron
Keeping food warm on the Alfresco double side burner
Holding
Beans, chili and sides kept warm until the meat is done

Call 888-678-3530 and we will confirm the cutout or the cart kit before you order.

Before you build

Planning Your Outdoor Kitchen

Building the island around this burner? Here is what your builder needs to know.

Cutout

13 1/4" W × 23" D × 10 1/4" H

Confirm against the manufacturer spec sheet before cutting.

Fuel

Natural Gas or Propane

Choose the matching version in the options above.

Power

110V Outlet

Runs the push-button ignition and the knob lighting.

Protect it

Stainless cover included

A vinyl cover is also available.

Specifications

Specs & Dimensions

Alfresco Built-In Double Side Burner - AXESB-2
Models (SKU) AXESB-2-LP · AXESB-2-NG
Configuration Built-In
Fuel Type Natural Gas (NG) or Propane (LP)
Collection ALXE
Exterior Material 304 Stainless Steel
Primary Color Stainless Steel
Width 14"
Depth 26.63"
Height 11.94"
Cut Out Width 13 1/4"
Cut Out Depth 23"
Cut Out Height 10 1/4"
Burner Material Brass
Number of Burners 2 Burners
Burner Type Double Independent Side Burners
Total BTUs Per Burner 20,000 BTUs
Total BTUs 40,000 BTUs
Cooking Grate Material Stainless Steel
Full-Length Grease Pull-Out Drawer Included
Primary Ignition Type Push Button Ignition
Primary Ignition Power Source 110V AC
Stainless Steel Cover Included
Control Lighting Included
Exterior Lighting Type Amber LED Lights on Gas Controls (110V AC)
Made in the USA Yes

Coverage

Warranty

LifetimeOriginal purchaser

All stainless steel burners and stainless steel components

2 YearsParts + labor

Repair or replacement of any defective part, labor included

Made in USAAlfresco, California

Hand-welded 304 stainless with heli-arc welded seams

Alfresco offers a lifetime warranty on all stainless steel burners and stainless steel components of this unit. In addition, a comprehensive two-year warranty covers all parts and labor; labor is included only within that two-year period. For complete details of the coverage, refer to the manufacturer’s warranty document above.

Downloads

Manufacturer Information

Download the spec sheet, care and use manual and full warranty terms for the double side burner.

PDFCare & Use ManualDownload ↓PDFSpec SheetDownload ↓PDFWarranty InformationDownload ↓

Order now with free shipping!

Questions about fit, fuel or your island design? Our Alfresco specialists will help you spec it at no charge.

Call 888-678-3530

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Click SAVE to activate the section

Learn About Alfresco's Versa Burner

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Shop Side Burners

Shop Alfresco Grills

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.