Placeholder Alfresco 30-Inch Built-in Outdoor Pizza Oven Plus - AXE-PZA-BI — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Alfresco 30-Inch Built-in Outdoor Pizza Oven Plus - AXE-PZA-BI

$8,099.00
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    Alfresco Built-in Outdoor Pizza Oven Plus


    Key Features

      • Cooks pizza in 3 minutes with a fireplace-like gas log, accelerating preheat and distributing heat evenly to the ceramic ceiling for intense top-down cooking.
      • 40,000 BTU advanced high-heat ceramic infrared burner reaching up to 1000° for roasting, baking, iron skillet searing, and ultimate outdoor cooking versatility. 
      • 3/4" thick high-quality ceramic slab base/hearth and ceiling giving you crispy pizza, even heat distribution, and perfectly cooked oven delights.
      • 456 sq. in cooking space for up to 2 large pizzas at once or multiple oven-baked dishes simultaneously. 
      • 8.5" stainless steel framed-glass doors for easy viewing while you make a crispy pizza and keep the heat in. 
      • Includes a stainless steel smoker box for authentic wood-fired and herb smokey flavoring.
      • Automatic electric 110V ignition system simply turns the gas knobs on to heat your oven safely every time.
      • Countertop rear exhaust blows heat away from you, making cooking comfortable and safe.
      • Natural air-cooling panel keeps your control panel cool and safe when operating. 
      • 304 18-8 heli-arc welded stainless steel for ultimate durability against the weather, all four seasons, and high-heat oven cooking. 
      • Interior oven halogen light provides safe nighttime cooking. 

    Alfresco Pizza Oven Plus - Crispy Pizza in Just 3 Minutes

    The Alfresco 30-Inch Built-In Outdoor Pizza Oven Plus is a state-of-the-art addition to any outdoor kitchen, giving you a commercial and professional pizza oven. This built-in design is designed to be integrated right into your outdoor kitchen. This outdoor gas-powered pizza oven is made to be built-in for your outdoor kitchen with a beautiful stainless front, giving your outdoor kitchen a sleek modern look at fitting beautifully into your full fascia pizza oven structure.  Equipped with a 6-inch (W) x 12-inch (H)  stainless steel double-walled gas vent and cap, it gives you the option to run your exhaust right off the top or have it run out the rear of your built-in pizza oven design. This outdoor oven is state-of-the-art for gas-powered oven performance cooking pizza in just 3 minutes, thanks to its fireplace-like radiant heat gas log. Designed to accelerate the preheat time by reaching up to 1000°F in just 15 minutes. In addition, this radiant heat design distributes heat evenly, giving you a consistent cooking temperature inside your entire oven for perfectly cooked dishes and even cooked crispy Neapolitan pizza every time. Equipped with 40,000 BTUs total with two burners. Underneath your pizza stones features an advanced high-heat ceramic infrared burner. This burner is the heart of your pizza oven and heats your refractory ceramic pizza stones, giving you the perfect internal temperature and that crispy crust on your Neapolitan pizzas. Alfresco includes a tube burner disguised as a gas fire-log, for quick and efficient preheating in 15 minutes and a beautiful look at your outdoor pizza oven while you cook. Together, these burners can reach temperatures of up to 1000°F,  ideal not just for pizza making but also for roasting, baking, iron skillet searing, and a true outdoor oven, giving you ultimate versatility in outdoor cooking.

    Alfresco Outdoor Pizza Oven With Superior Insulated For Gas Efficiency

    The inside of your oven features a 3/4-inch thick high-quality ceramic slab base/hearth and ceiling. Designed to maintain consistent cooking temperatures without wasting unnecessary gas with its superior insulated design. Your 3/4-inch base also provides a cooking surface that not only provides a thick and durable cooking surface, but it is also able to reach extreme temperatures for a crispy pizza and even heat distribution across your entire cooking surface.  The ceramic cooking surface is two separate pizza stones which together make a combined 456 square inches of cooking space, and the oven can accommodate up to two 14-inch large pizzas simultaneously or multiple oven-baked dishes at once. Whether it's a homemade pizza night with family or having friends over for a party, this outdoor gas-powered oven has you covered in versatility and size. 

    Alfresco Pizza Oven - AXE PZA BI - Safety Features 

    Alfresco makes lighting your pizza oven safe and reliable with the 110V automatic ignition system. Simply turn your gas control knobs on and automatically your ignition lights your ceramic infrared burner every time. Eliminate the need for matches with this electrical ignition system (requires an outlet for the power source). On the front of your outdoor oven are removable 8.5-inch stainless steel framed-glass doors. Designed for easy viewing of your delicious food on the inside while keeping your oven temperature at your desired temperature. Don't need the doors while you cook your pizza? This removable door design can be removed and, in addition, makes cleaning them 1-2-3. Alfresco gives you a stainless steel smoker box, perfect for those who enjoy the authentic wood-fired and herb-smokey flavoring in their pizzas and other dishes. Safety is a priority with this high-powered gas outdoor oven. Alfresco gives you a countertop rear exhaust, which blows your high-heat exhaust away from your guest, making cooking comfortable and safe. In addition, the front features a natural air-cooling panel that keeps the control panel cool and safe during operation, an important safety feature when dealing with high-temperature cooking. Cooking at night is safe and easy with an interior oven halogen light. Cook safely and monitor your food cooking from the outside with this built-in interior light which is easily controlled from the push button control located on the front cool panel of your outdoor oven. 

    Superior Durability With 304 18-8 Heli-Arc Welded Stainless Steel Construction

    The entire oven is made from top to bottom from 304 18-8 heli-arc welded stainless steel, for ultimate durability against anything Mother Nature throws at you or high-heat cooking. Design with a double-walled removable top which allows your oven to be easily cleaned when finished using and stops discoloration from high-heat outdoor oven cooking. The Alfresco 30-Inch Built-in Pizza Oven Plus is a game-changer in your outdoor kitchen and cooking space, giving you versatility and professional-grade outdoor cooking results for long-lasting memories.


    Manufacturer Information

    Click here for the Specs Sheet

    Click here for the Parts List

    Click here for the Installation Guide

    Click here for the Care & Use Guide

    Click here for the Oven Glass Door Installation

    Click here for Warranty Information


    Warranty Information

    Alfresco guarantees that all stainless parts, including stainless steel grill burners and round grill grates, are free from material and workmanship defects for the lifetime of the original buyer. Additionally, the stainless steel hearth brackets, gas valves, and drip pans are covered against defects in material and workmanship for five years. Within the first two years from the original purchase date, the Alfresco grill warranty includes all parts and labor for repairing or replacing any components found to be defective in materials or workmanship. For complete warranty information, please consult the manufacturer's manual.


    Alfresco Learning Center


    Alfresco Recipe Center


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    Alfresco 30-Inch Built-in Outdoor Pizza Oven Plus

    Model  Axe-PZA-BI
    Configuration Built-in
    Collection
    AXE 
    Exterior Material 18-8 Heli-Arc 304 Stainless Steel
    Primary Color
    Stainless Steel Finish
    Fuel Type
    Natural Gas or Propane
    Width 30"
    Depth 30"
    Height 47.38"
    Weight
    267 lbs.
    Cut-Out Width 30 1/4"
    Cut-Out Depth 27"
    Cut-Out Height 33"
    Number of Burners 2
    Burner Types
    • Ceramic Infrared Hearth Burner
    • Tube Burner Log Burner
    Ceramic Infrared Hearth Burner BTUs
    21,200 BTUs
    Tube Burner Log Burner BTUs
    18,900 BTUs
    Total BTUs
    40,000 BTUs
    Cooking Area
    456 sq. inches
    Cooking Hearth/Base Material Refractory Ceramic 
    Interior Light Included
    Interior Light Type Halogen
    Oven Doors Included
    Oven Door Type 8.5" Removable Stainless Steel Frame w/ Glass Doors
    Stainless Steel Food Pan Cover
    Included
    Warranty 1
    Thermometer None
    Gas Hose
    Included
    Warranty 1
    Made in the USA Yes

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

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    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

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    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

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    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

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    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    45 Day Returns

    We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only applies to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallet for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 45Day Return Policy

    We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Alfresco Built-in Outdoor Pizza Oven Plus


    Key Features

      • Cooks pizza in 3 minutes with a fireplace-like gas log, accelerating preheat and distributing heat evenly to the ceramic ceiling for intense top-down cooking.
      • 40,000 BTU advanced high-heat ceramic infrared burner reaching up to 1000° for roasting, baking, iron skillet searing, and ultimate outdoor cooking versatility. 
      • 3/4" thick high-quality ceramic slab base/hearth and ceiling giving you crispy pizza, even heat distribution, and perfectly cooked oven delights.
      • 456 sq. in cooking space for up to 2 large pizzas at once or multiple oven-baked dishes simultaneously. 
      • 8.5" stainless steel framed-glass doors for easy viewing while you make a crispy pizza and keep the heat in. 
      • Includes a stainless steel smoker box for authentic wood-fired and herb smokey flavoring.
      • Automatic electric 110V ignition system simply turns the gas knobs on to heat your oven safely every time.
      • Countertop rear exhaust blows heat away from you, making cooking comfortable and safe.
      • Natural air-cooling panel keeps your control panel cool and safe when operating. 
      • 304 18-8 heli-arc welded stainless steel for ultimate durability against the weather, all four seasons, and high-heat oven cooking. 
      • Interior oven halogen light provides safe nighttime cooking. 

    Alfresco Pizza Oven Plus - Crispy Pizza in Just 3 Minutes

    The Alfresco 30-Inch Built-In Outdoor Pizza Oven Plus is a state-of-the-art addition to any outdoor kitchen, giving you a commercial and professional pizza oven. This built-in design is designed to be integrated right into your outdoor kitchen. This outdoor gas-powered pizza oven is made to be built-in for your outdoor kitchen with a beautiful stainless front, giving your outdoor kitchen a sleek modern look at fitting beautifully into your full fascia pizza oven structure.  Equipped with a 6-inch (W) x 12-inch (H)  stainless steel double-walled gas vent and cap, it gives you the option to run your exhaust right off the top or have it run out the rear of your built-in pizza oven design. This outdoor oven is state-of-the-art for gas-powered oven performance cooking pizza in just 3 minutes, thanks to its fireplace-like radiant heat gas log. Designed to accelerate the preheat time by reaching up to 1000°F in just 15 minutes. In addition, this radiant heat design distributes heat evenly, giving you a consistent cooking temperature inside your entire oven for perfectly cooked dishes and even cooked crispy Neapolitan pizza every time. Equipped with 40,000 BTUs total with two burners. Underneath your pizza stones features an advanced high-heat ceramic infrared burner. This burner is the heart of your pizza oven and heats your refractory ceramic pizza stones, giving you the perfect internal temperature and that crispy crust on your Neapolitan pizzas. Alfresco includes a tube burner disguised as a gas fire-log, for quick and efficient preheating in 15 minutes and a beautiful look at your outdoor pizza oven while you cook. Together, these burners can reach temperatures of up to 1000°F,  ideal not just for pizza making but also for roasting, baking, iron skillet searing, and a true outdoor oven, giving you ultimate versatility in outdoor cooking.

    Alfresco Outdoor Pizza Oven With Superior Insulated For Gas Efficiency

    The inside of your oven features a 3/4-inch thick high-quality ceramic slab base/hearth and ceiling. Designed to maintain consistent cooking temperatures without wasting unnecessary gas with its superior insulated design. Your 3/4-inch base also provides a cooking surface that not only provides a thick and durable cooking surface, but it is also able to reach extreme temperatures for a crispy pizza and even heat distribution across your entire cooking surface.  The ceramic cooking surface is two separate pizza stones which together make a combined 456 square inches of cooking space, and the oven can accommodate up to two 14-inch large pizzas simultaneously or multiple oven-baked dishes at once. Whether it's a homemade pizza night with family or having friends over for a party, this outdoor gas-powered oven has you covered in versatility and size. 

    Alfresco Pizza Oven - AXE PZA BI - Safety Features 

    Alfresco makes lighting your pizza oven safe and reliable with the 110V automatic ignition system. Simply turn your gas control knobs on and automatically your ignition lights your ceramic infrared burner every time. Eliminate the need for matches with this electrical ignition system (requires an outlet for the power source). On the front of your outdoor oven are removable 8.5-inch stainless steel framed-glass doors. Designed for easy viewing of your delicious food on the inside while keeping your oven temperature at your desired temperature. Don't need the doors while you cook your pizza? This removable door design can be removed and, in addition, makes cleaning them 1-2-3. Alfresco gives you a stainless steel smoker box, perfect for those who enjoy the authentic wood-fired and herb-smokey flavoring in their pizzas and other dishes. Safety is a priority with this high-powered gas outdoor oven. Alfresco gives you a countertop rear exhaust, which blows your high-heat exhaust away from your guest, making cooking comfortable and safe. In addition, the front features a natural air-cooling panel that keeps the control panel cool and safe during operation, an important safety feature when dealing with high-temperature cooking. Cooking at night is safe and easy with an interior oven halogen light. Cook safely and monitor your food cooking from the outside with this built-in interior light which is easily controlled from the push button control located on the front cool panel of your outdoor oven. 

    Superior Durability With 304 18-8 Heli-Arc Welded Stainless Steel Construction

    The entire oven is made from top to bottom from 304 18-8 heli-arc welded stainless steel, for ultimate durability against anything Mother Nature throws at you or high-heat cooking. Design with a double-walled removable top which allows your oven to be easily cleaned when finished using and stops discoloration from high-heat outdoor oven cooking. The Alfresco 30-Inch Built-in Pizza Oven Plus is a game-changer in your outdoor kitchen and cooking space, giving you versatility and professional-grade outdoor cooking results for long-lasting memories.


    Manufacturer Information

    Click here for the Specs Sheet

    Click here for the Parts List

    Click here for the Installation Guide

    Click here for the Care & Use Guide

    Click here for the Oven Glass Door Installation

    Click here for Warranty Information


    Warranty Information

    Alfresco guarantees that all stainless parts, including stainless steel grill burners and round grill grates, are free from material and workmanship defects for the lifetime of the original buyer. Additionally, the stainless steel hearth brackets, gas valves, and drip pans are covered against defects in material and workmanship for five years. Within the first two years from the original purchase date, the Alfresco grill warranty includes all parts and labor for repairing or replacing any components found to be defective in materials or workmanship. For complete warranty information, please consult the manufacturer's manual.


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    Alfresco 30-Inch Built-in Outdoor Pizza Oven Plus

    Model  Axe-PZA-BI
    Configuration Built-in
    Collection
    AXE 
    Exterior Material 18-8 Heli-Arc 304 Stainless Steel
    Primary Color
    Stainless Steel Finish
    Fuel Type
    Natural Gas or Propane
    Width 30"
    Depth 30"
    Height 47.38"
    Weight
    267 lbs.
    Cut-Out Width 30 1/4"
    Cut-Out Depth 27"
    Cut-Out Height 33"
    Number of Burners 2
    Burner Types
    • Ceramic Infrared Hearth Burner
    • Tube Burner Log Burner
    Ceramic Infrared Hearth Burner BTUs
    21,200 BTUs
    Tube Burner Log Burner BTUs
    18,900 BTUs
    Total BTUs
    40,000 BTUs
    Cooking Area
    456 sq. inches
    Cooking Hearth/Base Material Refractory Ceramic 
    Interior Light Included
    Interior Light Type Halogen
    Oven Doors Included
    Oven Door Type 8.5" Removable Stainless Steel Frame w/ Glass Doors
    Stainless Steel Food Pan Cover
    Included
    Warranty 1
    Thermometer None
    Gas Hose
    Included
    Warranty 1
    Made in the USA Yes

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    45 Day Returns

    We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only applies to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallet for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 45Day Return Policy

    We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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