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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator - URS-1XE

$4,779.00
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Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator


Key Features

Enormous 7.25 Cu Ft. refrigerator with two adjustable shelves to customize your cold storage and also convert into a kegerator for ice cold kegged beverages. 

    • 1000 BTU all-weather refrigeration system for extreme cooling on those hot summer days.
    • Reversible door hinges to fit your outdoor kitchen set, giving a 172° door swing.
    • Front ventilation protects your cooling system blowing exhaust away, and is perfect for built-in under-the-counter installations.
    • Programmable digital thermostat for precision temperature control.
    • Wide-cold storage temperature ranges from 27° to 56° allowing you to store everything fresh to frozen foods.
    • Commercial fan-driven fin evaporator that maintains a steady horizontal air vortex, ensuring your food and beverages are evenly cooled in any outdoor environment.
    • Commercial polyurethane foam insulation guarantees exceptional cooling, keeping content perfectly chilled and minimizing energy consumption.
    • Flash recovery system rapidly lowers internal temp swiftly restoring the ideal cooling environment after opening.
    • Door-activated interior lighting for easy viewing at night. 

Enormous Outdoor Refrigerator with Ultimate Functionality

The Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator is the ultimate refrigerator in durability, cooling performance, and versatility. This enormous 7.25 cubic foot outdoor refrigerator provides enormous space to store beverages, food, and all your outdoor kitchen needs. Its two (2) stainless steel adjustable wire shelves are easily adjustable, allowing you to customize your cold storage space. Whether you need to fit and organize beverages for a party or store your BBQ favorites and cold salads, this enormous fridge has your cold. Alfresco has designed this refrigerator to serve multi-functional cold storage unit. 

Designed to fit right under your countertop or be freestanding, this outdoor refrigerator is easily adaptable to your outdoor cooking or entertaining space. In addition, the Alfresco design of this outdoor fridge with a reversible door hinge allows you to meet the design of your outdoor kitchen, ensuring your door has a wide 170° door swing on either side you choose to use.  Made from commercial-grade stainless steel, both inside and outside, this refrigerator is made to withstand all that Mother Nature throws at it. No matter what the weather or season is this durability outdoor refrigerator will stand the test of time and keep giving you that sleek stainless shine for years to come. 

Equipped with a 1000 BTU all-weather refrigeration system, this premium forced-air refrigerator is built to provide extreme cooling, even on the hottest summer days. This powerful cooling system ensures that your food and beverages remain perfectly chilled, regardless of the outdoor temperature. Featuring a commercial fan-driven fin evaporator cooling system that works by circulating air horizontally across the fins of the evaporator coil. This creates a vortex that ensures cold air is distributed evenly throughout the entire unit. This method of air circulation maintains a uniform temperature, preventing hot spots and ensuring that all items, from foods to beverages, are evenly cooled regardless of their position inside your outdoor refrigerator. 

Energy-Efficient Outdoor Refrigeration

Alfresco takes cooling to the limit with commercial polyurethane foam insulation which gives exceptional cooling efficiency no matter what temperature it is outside. It not only keeps the contents perfectly chilled but also minimizes energy consumption, making the refrigerator both effective and eco-friendly, saving you expensive energy costs from running your refrigerator like competing brands. Designed for frequent opening and closing as you cook and entertain featuring a built-in flash recovery system that rapidly lowers the internal temperature, swiftly restoring the ideal cooling environment once the refrigerator is open. As soon as your door opens, this system quickly responds and cools down your refrigerator back to your ideal temperature without having your cooling fans run all the time-wasting energy.

Extreme Cold Storage With Precision Temperature Control

Equipped with a digital thermostat giving you precision temperature control, allowing you to set and maintain the ideal temperature for your storage needs. This feature is especially useful when storing sensitive items like meat or dairy, which require specific temperature settings. The professional-grade outdoor refrigerator offers a wide cold storage temperature range from 27° to 56°, making it versatile enough to store everything from fresh produce to frozen foods. Its built-in under-the-grill configuration comes with a front ventilation system designed to protect the cooling system by blowing exhaust away, preserving your internal cooling system, keeping it long-lasting and preventing overheating. Every detail is taken into account featuring door-activated interior lighting, providing easy viewing at night. Easily find what you need in your refrigerator even in low-light conditions. The Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator is not just a storage solution but is a game-changer in functionality and high-performance cold storage.

Transform your Alfresco 7.25 Cu Ft Refrigerator into a Kegerator

Designed to not only function as an outdoor refrigerator but also easily convert into a kegerator. The optional Alfresco Kegerator kit transforms your Alfresco 7.25 cu ft. refrigerator into a kegerator capable of fitting a full-size 15-gallon keg, making it into a state-of-the-art beer dispensing wonder. The kit includes a sturdy support arm and a sleek beer faucet or "tap" for easy pouring. It comes equipped with a single gauge pressure regulator, complete with a connector and a shut-off ball valve for precise carbonation control. The included lightweight aluminum 2.5 lbs. A CO2 bottle is just the right size to keep your beer fresh and bubbly, while the CO2 pressure line and beer line, color-coded in blue and clear, ensures a clean and organized setup. The Sanitary Key or "SANKEY," is the standard US low-profile type that fits most kegs, making it versatile for your favorite brews. A convenient beer drip tray catches any spills, keeping your space tidy. For added mobility, the Alfresco Caster Kit (ACK) can be added, which allows you to move your refrigerator easily. The kit includes a base chassis and four durable casters—two with brakes for stability—along with all necessary mounting hardware and clear installation instructions. Whether you're hosting a garden party or simply enjoying a quiet evening, these upgrades bring the sophistication and functionality of a professional beer tap system to your home, all while offering the convenience of portability.


Manufacturer Information

Click here for the Spec Sheet

Click here for the Care & User Guide

Click here for the Refrigerator Parts List

Click here for the Kegerator Parts List

Click here for the Kegerator Installation Guide

Click here for the Kegerator Caster Wheel Kit Installation Guide


Warranty Information

Alfresco refrigerators, along with all their components, come with a warranty assuring they are free from material or workmanship defects under regular household usage. The warranty is valid for one year from the original date of purchase. Additionally, the structural integrity of stainless steel parts manufactured by Alfresco is covered under warranty. This covers defects in material and workmanship under normal residential use and service for five years from the purchase date. Please note that labor costs are not included in this warranty. For complete warranty details, please consult the manufacturer's manual.


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Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator

Models (SKU) URS-1XE
Configuration Built-in or Freestanding
Orientation
Vertical
Collection ALXE
Material
Stainless Steel
Primary Color Stainless Steel
Width 34 9/16"
Depth 29 9/16"
Height 27 3/4"
Cut Out Width 28 1/2"
Cut Out Depth 23 3/8"
Cut Out Height 35"
Weight 246 lbs.
Total Capacity
7.25 Cu. Ft.
Number of Doors
1
Door Type
Single Access Door 
Door Swing Opening
170°
Door Hinge Side
Reversible
Shelf Material Stainless Steel
Number of Shelves
2
Shelf Type
Adjustable Wire Shelf
Cooling System
Compressor
Cooling Type Forced Air
Refrigerator Type  R-134A
Ambient Temp Range 30°F -120°F
Cooling Temp Range 27°F - 56°F
Cooling System BTUs 1000 BTUs
Venting
Front Venting
Certifications NSF Standards (National Sanitation Foundation)
Refrigeration Insulation
Commercial Polyurethane Shot-In-Place Foam Insulation
Flash Recovery Cooling System
Included
Refrigerator Type  R-134A
Power Cord Length
8 Ft.
Amps
2.57 amps
Volts
115V 

 

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

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Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator


    Key Features

    Enormous 7.25 Cu Ft. refrigerator with two adjustable shelves to customize your cold storage and also convert into a kegerator for ice cold kegged beverages. 

      • 1000 BTU all-weather refrigeration system for extreme cooling on those hot summer days.
      • Reversible door hinges to fit your outdoor kitchen set, giving a 172° door swing.
      • Front ventilation protects your cooling system blowing exhaust away, and is perfect for built-in under-the-counter installations.
      • Programmable digital thermostat for precision temperature control.
      • Wide-cold storage temperature ranges from 27° to 56° allowing you to store everything fresh to frozen foods.
      • Commercial fan-driven fin evaporator that maintains a steady horizontal air vortex, ensuring your food and beverages are evenly cooled in any outdoor environment.
      • Commercial polyurethane foam insulation guarantees exceptional cooling, keeping content perfectly chilled and minimizing energy consumption.
      • Flash recovery system rapidly lowers internal temp swiftly restoring the ideal cooling environment after opening.
      • Door-activated interior lighting for easy viewing at night. 

    Enormous Outdoor Refrigerator with Ultimate Functionality

    The Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator is the ultimate refrigerator in durability, cooling performance, and versatility. This enormous 7.25 cubic foot outdoor refrigerator provides enormous space to store beverages, food, and all your outdoor kitchen needs. Its two (2) stainless steel adjustable wire shelves are easily adjustable, allowing you to customize your cold storage space. Whether you need to fit and organize beverages for a party or store your BBQ favorites and cold salads, this enormous fridge has your cold. Alfresco has designed this refrigerator to serve multi-functional cold storage unit. 

    Designed to fit right under your countertop or be freestanding, this outdoor refrigerator is easily adaptable to your outdoor cooking or entertaining space. In addition, the Alfresco design of this outdoor fridge with a reversible door hinge allows you to meet the design of your outdoor kitchen, ensuring your door has a wide 170° door swing on either side you choose to use.  Made from commercial-grade stainless steel, both inside and outside, this refrigerator is made to withstand all that Mother Nature throws at it. No matter what the weather or season is this durability outdoor refrigerator will stand the test of time and keep giving you that sleek stainless shine for years to come. 

    Equipped with a 1000 BTU all-weather refrigeration system, this premium forced-air refrigerator is built to provide extreme cooling, even on the hottest summer days. This powerful cooling system ensures that your food and beverages remain perfectly chilled, regardless of the outdoor temperature. Featuring a commercial fan-driven fin evaporator cooling system that works by circulating air horizontally across the fins of the evaporator coil. This creates a vortex that ensures cold air is distributed evenly throughout the entire unit. This method of air circulation maintains a uniform temperature, preventing hot spots and ensuring that all items, from foods to beverages, are evenly cooled regardless of their position inside your outdoor refrigerator. 

    Energy-Efficient Outdoor Refrigeration

    Alfresco takes cooling to the limit with commercial polyurethane foam insulation which gives exceptional cooling efficiency no matter what temperature it is outside. It not only keeps the contents perfectly chilled but also minimizes energy consumption, making the refrigerator both effective and eco-friendly, saving you expensive energy costs from running your refrigerator like competing brands. Designed for frequent opening and closing as you cook and entertain featuring a built-in flash recovery system that rapidly lowers the internal temperature, swiftly restoring the ideal cooling environment once the refrigerator is open. As soon as your door opens, this system quickly responds and cools down your refrigerator back to your ideal temperature without having your cooling fans run all the time-wasting energy.

    Extreme Cold Storage With Precision Temperature Control

    Equipped with a digital thermostat giving you precision temperature control, allowing you to set and maintain the ideal temperature for your storage needs. This feature is especially useful when storing sensitive items like meat or dairy, which require specific temperature settings. The professional-grade outdoor refrigerator offers a wide cold storage temperature range from 27° to 56°, making it versatile enough to store everything from fresh produce to frozen foods. Its built-in under-the-grill configuration comes with a front ventilation system designed to protect the cooling system by blowing exhaust away, preserving your internal cooling system, keeping it long-lasting and preventing overheating. Every detail is taken into account featuring door-activated interior lighting, providing easy viewing at night. Easily find what you need in your refrigerator even in low-light conditions. The Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator is not just a storage solution but is a game-changer in functionality and high-performance cold storage.

    Transform your Alfresco 7.25 Cu Ft Refrigerator into a Kegerator

    Designed to not only function as an outdoor refrigerator but also easily convert into a kegerator. The optional Alfresco Kegerator kit transforms your Alfresco 7.25 cu ft. refrigerator into a kegerator capable of fitting a full-size 15-gallon keg, making it into a state-of-the-art beer dispensing wonder. The kit includes a sturdy support arm and a sleek beer faucet or "tap" for easy pouring. It comes equipped with a single gauge pressure regulator, complete with a connector and a shut-off ball valve for precise carbonation control. The included lightweight aluminum 2.5 lbs. A CO2 bottle is just the right size to keep your beer fresh and bubbly, while the CO2 pressure line and beer line, color-coded in blue and clear, ensures a clean and organized setup. The Sanitary Key or "SANKEY," is the standard US low-profile type that fits most kegs, making it versatile for your favorite brews. A convenient beer drip tray catches any spills, keeping your space tidy. For added mobility, the Alfresco Caster Kit (ACK) can be added, which allows you to move your refrigerator easily. The kit includes a base chassis and four durable casters—two with brakes for stability—along with all necessary mounting hardware and clear installation instructions. Whether you're hosting a garden party or simply enjoying a quiet evening, these upgrades bring the sophistication and functionality of a professional beer tap system to your home, all while offering the convenience of portability.


    Manufacturer Information

    Click here for the Spec Sheet

    Click here for the Care & User Guide

    Click here for the Refrigerator Parts List

    Click here for the Kegerator Parts List

    Click here for the Kegerator Installation Guide

    Click here for the Kegerator Caster Wheel Kit Installation Guide


    Warranty Information

    Alfresco refrigerators, along with all their components, come with a warranty assuring they are free from material or workmanship defects under regular household usage. The warranty is valid for one year from the original date of purchase. Additionally, the structural integrity of stainless steel parts manufactured by Alfresco is covered under warranty. This covers defects in material and workmanship under normal residential use and service for five years from the purchase date. Please note that labor costs are not included in this warranty. For complete warranty details, please consult the manufacturer's manual.


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    Alfresco 28-Inch 7.2 Cu. Ft. Outdoor Rated Compact Refrigerator & Kegerator

    Models (SKU) URS-1XE
    Configuration Built-in or Freestanding
    Orientation
    Vertical
    Collection ALXE
    Material
    Stainless Steel
    Primary Color Stainless Steel
    Width 34 9/16"
    Depth 29 9/16"
    Height 27 3/4"
    Cut Out Width 28 1/2"
    Cut Out Depth 23 3/8"
    Cut Out Height 35"
    Weight 246 lbs.
    Total Capacity
    7.25 Cu. Ft.
    Number of Doors
    1
    Door Type
    Single Access Door 
    Door Swing Opening
    170°
    Door Hinge Side
    Reversible
    Shelf Material Stainless Steel
    Number of Shelves
    2
    Shelf Type
    Adjustable Wire Shelf
    Cooling System
    Compressor
    Cooling Type Forced Air
    Refrigerator Type  R-134A
    Ambient Temp Range 30°F -120°F
    Cooling Temp Range 27°F - 56°F
    Cooling System BTUs 1000 BTUs
    Venting
    Front Venting
    Certifications NSF Standards (National Sanitation Foundation)
    Refrigeration Insulation
    Commercial Polyurethane Shot-In-Place Foam Insulation
    Flash Recovery Cooling System
    Included
    Refrigerator Type  R-134A
    Power Cord Length
    8 Ft.
    Amps
    2.57 amps
    Volts
    115V 

     

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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