Placeholder Summerset Pro Series 30-Inch Gas Griddle With Cart
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No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
Summerset Pro Series 30-Inch Gas Griddle With Cart

Summerset Pro Series 30-Inch Gas Griddle With Cart

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$3,599.00
$2,998.00
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    Summerset Griddle Pro Series 30" With Cart

    Key Features

    • Innovative 2024 Design: Features sharp lines and waterfall exterior with white LED lighting for a sleek, professional appearance in your outdoor kitchen.
    • Griddle Cart Included: Comes with a cart featuring two side shelves, double door storage with a gas tank holder, and caster wheels for effortless mobility.
    • Compatible with Summerset Quest Series Grills: Designed to pair seamlessly with Summerset Quest Series Grills for a cohesive outdoor cooking setup.
    • Durable Construction: Made from 304 stainless steel for exceptional resistance to outdoor elements and high-heat cooking.
    • Protective Stainless Steel Lid: Includes a stainless steel lid to protect and maintain the griddle’s durability when not in use.
    • Spacious Cooking Area: Offers 495 square inches of cooking surface, allowing you to prepare multiple dishes simultaneously.
    • Thick Stainless Steel Surface: The 1/2-inch thick stainless steel cooking surface ensures even heat distribution and outstanding durability.
    • High Heat Output: Equipped with two U-tube burners producing a combined 36,000 BTUs for a broad temperature range and consistent heat distribution.
    • Efficient Grease Management: Features a large capacity, full-length drip tray for easy and safe grease disposal.
    • Lifetime Warranty: Backed by a Gold Standard Lifetime Warranty.
    • American Made: Proudly made in the USA.
    • ETL Certified: Ensures compliance with North American safety standards.

    2024 Summerset Freestanding Gas Griddle Pro: Versatility & Mobility In One

    Transform your outdoor space with the Summerset Pro Series 30-Inch Gas Griddle, designed for both outstanding performance and sleek, modern aesthetics. The griddle perfectly complements the Summerset Quest Series Grills, featuring recessed, sharp-lined front control panels and innovative waterfall exterior white LED lighting. This combination offers a clean, contemporary look, especially striking at night. Featuring a 304 stainless steel griddle cart. This griddle cart offers exceptional mobility and convenience, perfect for patios, backyards, or outdoor kitchens where space is limited. The griddle cart includes two side shelves for expanded cooking space, double door storage below, a gas tank holder for secure storage, and caster wheels for easy mobility, making it effortless to move and store when not in use.

    At the heart of this gas griddle are two U-Tube burners, each delivering 18,000 BTUs, totaling an impressive 36,000 BTUs. Each burner operates independently, creating two distinct temperature zones. Sear your steak on one side at high heat while gently cooking your veggies on the other, ensuring precise temperature control for versatile cooking.

    Summerset Pro Series Griddle with Cart: Built to Last

    Crafted from 304 stainless steel, this griddle is designed to withstand the elements, offering exceptional durability and resistance to weather, rust, and high heat. Whether preparing breakfast, lunch, or dinner, this griddle is a versatile solution for all your outdoor cooking needs. The premium griddle features a 1/2-inch thick stainless steel cooking surface, ensuring durability and even heat distribution across the entire area. With 495 square inches of cooking space, you have ample room to prepare multiple dishes simultaneously or cook large meals for gatherings, eliminating the constraints of smaller surfaces.

    High-Performance Dual Independent Burners

    The Summerset 30-inch Built-In Gas Griddle features two 18,000 BTU stainless steel U-burners, delivering a total of 36,000 BTUs for maximum heating. The precision temperature control across the entire surface lets you cook your dishes exactly as envisioned. The dual independent gas controls enable a dual cooking zone setup, perfect for searing steaks on one side while keeping potatoes warm on the other. The flame thrower ignition system ensures a safe and reliable start with a simple twist and press of the control knob, providing the perfect flame every time. Cleaning up after cooking is effortless with the large, full-length grease drip tray that captures grease and is easy to remove. The griddle also includes a 304 stainless steel removable lid, adding convenience and protection by shielding the cooking surface from the elements when not in use. Experience the ultimate in outdoor cooking versatility and order now to transform your patio into a gourmet paradise.

    Manufacturer Information

    Click here for the Owner's Manual

    Click here for the Griddle Spec Sheet

    Click here for Warranty Information

    Warranty

    When you choose the Summerset Grill by AMD Direct, you're not just getting a premium gas appliance but securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.

    Order now with free shipping!

    Summerset Pro Series Gas Griddle With Cart
    Models GRIDPRO30 + CART-GRID30
    Exterior Material 304 Stainless Steel
    Fuel Type Natural Gas or Propane
    Configuration Freestanding
    Primary Color Stainless Steel
    Number of Burners 2
    Burner Material 304 Stainless Steel
    Burner Type U-Tube Burner
    BTU Total 36,000 (18,000 BTUs Per Burner)
    Grilling Area Dimensions 28.5" x 22"
    Total Grilling Area 495 Square Inches
    Grilling Area Material Stainless Steel
    Grill Area Thickness 1/2"
    Ignition Type Flame Thrower Ignition
    Flash Tubes No
    Exterior Griddle Lights White Waterfall LED Gas Controls
    ETL Certified Yes
    Made in the USA Yes

    Shipping Quick Facts

    • Free Shipping: Available for orders over $99 within the Continental US.
    • Flat-Rate Shipping: $10.95 for orders under $99.
    • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
    • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
    • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
    • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

    Shipping & Delivery Details

    This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

    Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    Easy Returns

    • 30-Day Returns – Hassle-free returns within 30 days of purchase.
    • Easy Process – Contact us for quick approval and a prepaid return label.
    • No Restocking Fees – Enjoy full refunds without additional deductions.
    • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
    • Prepaid Shipping Labels – Convenient return shipping within the continental US.
    • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

     BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight...after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight when you lift it right-side up. Assembly was straight forward. It probably took more time to remove the protective plastic covering on the grill than to put everything together. It was a little tricky to put the ethernet cable plug for the wifi antenna through the round grommet though. The wifi setup was a little confusing at first. It had to be first done on the phone without the app. Then the rest was all through the Memphis app. So how does it work It's amazing. The temperature control was quite good. Using my thermoworks smoke I kept an eye on the temp fluctuations and it wavers about 10 degrees /- from the set temp. Smoking ribs at 225 was as easy as setting the temp and watching for the meat to come to temp. Coming from a Weber propane and a Weber charcoal grill it was do much easier. I could never get 225F on the propane grill with constantly fidgeting with the fire. Also no more smoker box! The ribs were delicious and I think better than our local BBQ joint (45min drive away). Can't wait to put a brisket on to see how it will turn out. It is $$$$ but the 304 stainless, oven-quality gasket and the brains controlling the temp makes it worth every dollar.
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    Summerset Griddle Pro Series 30" With Cart

    Key Features

    • Innovative 2024 Design: Features sharp lines and waterfall exterior with white LED lighting for a sleek, professional appearance in your outdoor kitchen.
    • Griddle Cart Included: Comes with a cart featuring two side shelves, double door storage with a gas tank holder, and caster wheels for effortless mobility.
    • Compatible with Summerset Quest Series Grills: Designed to pair seamlessly with Summerset Quest Series Grills for a cohesive outdoor cooking setup.
    • Durable Construction: Made from 304 stainless steel for exceptional resistance to outdoor elements and high-heat cooking.
    • Protective Stainless Steel Lid: Includes a stainless steel lid to protect and maintain the griddle’s durability when not in use.
    • Spacious Cooking Area: Offers 495 square inches of cooking surface, allowing you to prepare multiple dishes simultaneously.
    • Thick Stainless Steel Surface: The 1/2-inch thick stainless steel cooking surface ensures even heat distribution and outstanding durability.
    • High Heat Output: Equipped with two U-tube burners producing a combined 36,000 BTUs for a broad temperature range and consistent heat distribution.
    • Efficient Grease Management: Features a large capacity, full-length drip tray for easy and safe grease disposal.
    • Lifetime Warranty: Backed by a Gold Standard Lifetime Warranty.
    • American Made: Proudly made in the USA.
    • ETL Certified: Ensures compliance with North American safety standards.

    2024 Summerset Freestanding Gas Griddle Pro: Versatility & Mobility In One

    Transform your outdoor space with the Summerset Pro Series 30-Inch Gas Griddle, designed for both outstanding performance and sleek, modern aesthetics. The griddle perfectly complements the Summerset Quest Series Grills, featuring recessed, sharp-lined front control panels and innovative waterfall exterior white LED lighting. This combination offers a clean, contemporary look, especially striking at night. Featuring a 304 stainless steel griddle cart. This griddle cart offers exceptional mobility and convenience, perfect for patios, backyards, or outdoor kitchens where space is limited. The griddle cart includes two side shelves for expanded cooking space, double door storage below, a gas tank holder for secure storage, and caster wheels for easy mobility, making it effortless to move and store when not in use.

    At the heart of this gas griddle are two U-Tube burners, each delivering 18,000 BTUs, totaling an impressive 36,000 BTUs. Each burner operates independently, creating two distinct temperature zones. Sear your steak on one side at high heat while gently cooking your veggies on the other, ensuring precise temperature control for versatile cooking.

    Summerset Pro Series Griddle with Cart: Built to Last

    Crafted from 304 stainless steel, this griddle is designed to withstand the elements, offering exceptional durability and resistance to weather, rust, and high heat. Whether preparing breakfast, lunch, or dinner, this griddle is a versatile solution for all your outdoor cooking needs. The premium griddle features a 1/2-inch thick stainless steel cooking surface, ensuring durability and even heat distribution across the entire area. With 495 square inches of cooking space, you have ample room to prepare multiple dishes simultaneously or cook large meals for gatherings, eliminating the constraints of smaller surfaces.

    High-Performance Dual Independent Burners

    The Summerset 30-inch Built-In Gas Griddle features two 18,000 BTU stainless steel U-burners, delivering a total of 36,000 BTUs for maximum heating. The precision temperature control across the entire surface lets you cook your dishes exactly as envisioned. The dual independent gas controls enable a dual cooking zone setup, perfect for searing steaks on one side while keeping potatoes warm on the other. The flame thrower ignition system ensures a safe and reliable start with a simple twist and press of the control knob, providing the perfect flame every time. Cleaning up after cooking is effortless with the large, full-length grease drip tray that captures grease and is easy to remove. The griddle also includes a 304 stainless steel removable lid, adding convenience and protection by shielding the cooking surface from the elements when not in use. Experience the ultimate in outdoor cooking versatility and order now to transform your patio into a gourmet paradise.

    Manufacturer Information

    Click here for the Owner's Manual

    Click here for the Griddle Spec Sheet

    Click here for Warranty Information

    Warranty

    When you choose the Summerset Grill by AMD Direct, you're not just getting a premium gas appliance but securing peace of mind with our industry-leading GOLD STANDARD LIFETIME WARRANTY. This unrivaled warranty ensures every part of your grill, from the sturdy stainless steel construction to the essential cooking grates, burners, valves, and even the innovative briquette systems, is covered for life without any proration. Furthermore, we extend a 3-year warranty to all other parts and electrical components, including LED bulbs, wire harnesses, and transformers. Precision engineering and exceptional performance are hallmarks of AMD Direct, and our comprehensive warranty reflects our commitment to your long-term grilling success.

    Order now with free shipping!

    Summerset Pro Series Gas Griddle With Cart
    Models GRIDPRO30 + CART-GRID30
    Exterior Material 304 Stainless Steel
    Fuel Type Natural Gas or Propane
    Configuration Freestanding
    Primary Color Stainless Steel
    Number of Burners 2
    Burner Material 304 Stainless Steel
    Burner Type U-Tube Burner
    BTU Total 36,000 (18,000 BTUs Per Burner)
    Grilling Area Dimensions 28.5" x 22"
    Total Grilling Area 495 Square Inches
    Grilling Area Material Stainless Steel
    Grill Area Thickness 1/2"
    Ignition Type Flame Thrower Ignition
    Flash Tubes No
    Exterior Griddle Lights White Waterfall LED Gas Controls
    ETL Certified Yes
    Made in the USA Yes

    Shipping Quick Facts

    • Free Shipping: Available for orders over $99 within the Continental US.
    • Flat-Rate Shipping: $10.95 for orders under $99.
    • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
    • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
    • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
    • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

    Shipping & Delivery Details

    This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

    Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    Easy Returns

    • 30-Day Returns – Hassle-free returns within 30 days of purchase.
    • Easy Process – Contact us for quick approval and a prepaid return label.
    • No Restocking Fees – Enjoy full refunds without additional deductions.
    • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
    • Prepaid Shipping Labels – Convenient return shipping within the continental US.
    • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

     BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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