Placeholder Summerset 17-Inch Masonry 2 Drawer & Paper Towel Holder Combo — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Summerset 17-Inch Masonry 2 Drawer & Paper Towel Holder Combo

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Original Price $1,099.00
Current Price $935.00
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Summerset 17-inch Masonry 2 Drawer & Paper Towel Holder Combo


Key Features:

    • Space-Saving Storage Solution for your outdoor kitchen, combining quick access to paper towels with ample storage for grilling tools and accessories.
    • 1.25-Inch Heavy-Duty Masonry Flange perfect for concrete blocks, bricks, or stone finishes in your grill island or outdoor kitchen.
    • Commercial Grade 304 Stainless Steel Construction for ultimate weather protection and a professional clean look in your outdoor kitchen.
    • Soft Closing Heavy-Duty Pivot Hinge Paper Towel Drawer for keeping paper towels dry and effortless opening convenience and functionality of your outdoor kitchen.
    • Two Soft Closing Drawers for effortless closure and drawer protection from wear and tear.
    • Heavy-Duty Ball Bearing Glides for smooth opening and closing making your drawer effortless and durable for use.

Space Saving Storage Solution

Maximize the efficiency of your outdoor cooking space with the Summerset 17-inch Masonry 2 Drawer & Paper Towel Holder Combo. This cleverly designed unit is a Space-Saving Storage Solution that smartly combines the convenience of quick access to paper towels with ample room for all your grilling tools and accessories. It's the perfect blend of functionality and accessibility, ensuring everything you need is right at your fingertips without cluttering your outdoor kitchen.

Masonry Flange Mounting

Designed with a 1.25-inch Heavy-Duty Masonry Flange, for perfect and seamless integration onto your stone, brick, or concrete block finished grill island or outdoor kitchen finishes. The 1.25-inch thick masonry flange is recessed within masonry structures, like concrete blocks, bricks, or stone. Perfect for traditional or rustic outdoor kitchens that feature heavy use of stone or brick materials. Unlike a flush-mounted flange, which offers a sleek, seamless look, aligning with the surface of your prefabricated or custom-built island. Ideal for modern outdoor kitchens with stucco, wood, or metal finishes. Built with Commercial Grade 304 Stainless Steel, this combo unit isn't just about looks; it offers resilience against the elements, ensuring it remains a staple in your outdoor kitchen for years to come. 

Soft Closing Drawers 

On top of the Summerset 17-Inch Masonry 2 Drawer & Paper Towel Holder Combo features a convenient paper towel bin. This holder is a game-changer, featuring a Soft Closing Heavy-Duty Pivot Hinge Drawer that not only protects your paper towels from the elements but also adds a touch of sophistication with its effortless smooth operation. It's designed to fit seamlessly under your countertop, ensuring paper towels are always within arm's reach without cluttering your space. Your two drawers below your paper towel bin feature Soft Closing Glides with Full-Extension Range, adding a touch of luxury with each gentle close and safeguarding against the bangs and slams that lead to wear and tear. The drawers glide effortlessly on Heavy-Duty Ball Bearing Glides, making opening and closing smooth and easy. These details make the TrueFlame combo unit an indispensable, long-lasting addition that enhances both the functionality and appearance of your outdoor grilling area.


Manufacturer Information

Click here for Warranty Information

Click here for Cut-Out Dimensions

Click here for Summerset Warranty Registration

Click here for the Spec Sheet


Warranty

Summerset takes pride in the exceptional quality of our outdoor kitchen components, and we stand behind their enduring performance with our Gold Standard Lifetime Warranty. This comprehensive warranty covers construction, workmanship, and materials for all stainless steel parts, including doors, drawers, grill liners, and carts, assuring you of a lifetime of enjoyment and reliability. For added peace of mind, we also provide a 3-year warranty on all electrical components within our warming drawers. With TrueFlame, you're not just purchasing an outdoor kitchen; you're investing in a commitment to lasting quality and customer satisfaction.


Order now with free shipping!

Summerset 17-Inch Masonry 2 Drawer & Paper Towel Holder Combo

Model  SSTDC-17M
Confirguration Vertical 
Material 304 Stainless Steel
Mount Type Masonry Mount
Width 17.188"
Depth 20.912"
Height 29.75"
Cut Out Width 15 1/4"
Cut Out Depth 27 3/4"
Cut Out Height 20 3/4"
Number of Drawers 3
Soft Closing Drawers Included
Paper Towel Bin Hinge Type Pivot Hinge
Warranty Lifetime
Made in the USA Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

45 Day Returns

We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only applies to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 45Day Return Policy

We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    • Product Reviews
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    12/27/2021
    Daniel W.
    United States
    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    David C.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
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    John K.
    United States
    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
    Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
    05/18/2021
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    Bob T.
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    It's fantastic!
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    It's fantastic!
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    01/29/2021
    Sarah K.
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    This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
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    01/29/2021
    Sarah K.
    United States
    This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
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    Jeff K.
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    Incredible smoker/grill that is built with high quality materials.
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    Brian S.
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    I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a...I am completely satisfied with this smoker. It’s easy to achieve great results. To date, I have smoked a Boston Butt for pulled pork, a turkey breast, meatballs, a London Broil, ground chuck for chili, onions for chili, and baked potatoes. Everything came out great. The smoked turkey breast was a crowd pleaser.
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    Brian S.
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    Great. We are ordering more from you
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    Lee L.
    United States
    after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight...after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight when you lift it right-side up. Assembly was straight forward. It probably took more time to remove the protective plastic covering on the grill than to put everything together. It was a little tricky to put the ethernet cable plug for the wifi antenna through the round grommet though. The wifi setup was a little confusing at first. It had to be first done on the phone without the app. Then the rest was all through the Memphis app. So how does it work It's amazing. The temperature control was quite good. Using my thermoworks smoke I kept an eye on the temp fluctuations and it wavers about 10 degrees /- from the set temp. Smoking ribs at 225 was as easy as setting the temp and watching for the meat to come to temp. Coming from a Weber propane and a Weber charcoal grill it was do much easier. I could never get 225F on the propane grill with constantly fidgeting with the fire. Also no more smoker box! The ribs were delicious and I think better than our local BBQ joint (45min drive away). Can't wait to put a brisket on to see how it will turn out. It is $$$$ but the 304 stainless, oven-quality gasket and the brains controlling the temp makes it worth every dollar.
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    Summerset 17-inch Masonry 2 Drawer & Paper Towel Holder Combo


    Key Features:

      • Space-Saving Storage Solution for your outdoor kitchen, combining quick access to paper towels with ample storage for grilling tools and accessories.
      • 1.25-Inch Heavy-Duty Masonry Flange perfect for concrete blocks, bricks, or stone finishes in your grill island or outdoor kitchen.
      • Commercial Grade 304 Stainless Steel Construction for ultimate weather protection and a professional clean look in your outdoor kitchen.
      • Soft Closing Heavy-Duty Pivot Hinge Paper Towel Drawer for keeping paper towels dry and effortless opening convenience and functionality of your outdoor kitchen.
      • Two Soft Closing Drawers for effortless closure and drawer protection from wear and tear.
      • Heavy-Duty Ball Bearing Glides for smooth opening and closing making your drawer effortless and durable for use.

    Space Saving Storage Solution

    Maximize the efficiency of your outdoor cooking space with the Summerset 17-inch Masonry 2 Drawer & Paper Towel Holder Combo. This cleverly designed unit is a Space-Saving Storage Solution that smartly combines the convenience of quick access to paper towels with ample room for all your grilling tools and accessories. It's the perfect blend of functionality and accessibility, ensuring everything you need is right at your fingertips without cluttering your outdoor kitchen.

    Masonry Flange Mounting

    Designed with a 1.25-inch Heavy-Duty Masonry Flange, for perfect and seamless integration onto your stone, brick, or concrete block finished grill island or outdoor kitchen finishes. The 1.25-inch thick masonry flange is recessed within masonry structures, like concrete blocks, bricks, or stone. Perfect for traditional or rustic outdoor kitchens that feature heavy use of stone or brick materials. Unlike a flush-mounted flange, which offers a sleek, seamless look, aligning with the surface of your prefabricated or custom-built island. Ideal for modern outdoor kitchens with stucco, wood, or metal finishes. Built with Commercial Grade 304 Stainless Steel, this combo unit isn't just about looks; it offers resilience against the elements, ensuring it remains a staple in your outdoor kitchen for years to come. 

    Soft Closing Drawers 

    On top of the Summerset 17-Inch Masonry 2 Drawer & Paper Towel Holder Combo features a convenient paper towel bin. This holder is a game-changer, featuring a Soft Closing Heavy-Duty Pivot Hinge Drawer that not only protects your paper towels from the elements but also adds a touch of sophistication with its effortless smooth operation. It's designed to fit seamlessly under your countertop, ensuring paper towels are always within arm's reach without cluttering your space. Your two drawers below your paper towel bin feature Soft Closing Glides with Full-Extension Range, adding a touch of luxury with each gentle close and safeguarding against the bangs and slams that lead to wear and tear. The drawers glide effortlessly on Heavy-Duty Ball Bearing Glides, making opening and closing smooth and easy. These details make the TrueFlame combo unit an indispensable, long-lasting addition that enhances both the functionality and appearance of your outdoor grilling area.


    Manufacturer Information

    Click here for Warranty Information

    Click here for Cut-Out Dimensions

    Click here for Summerset Warranty Registration

    Click here for the Spec Sheet


    Warranty

    Summerset takes pride in the exceptional quality of our outdoor kitchen components, and we stand behind their enduring performance with our Gold Standard Lifetime Warranty. This comprehensive warranty covers construction, workmanship, and materials for all stainless steel parts, including doors, drawers, grill liners, and carts, assuring you of a lifetime of enjoyment and reliability. For added peace of mind, we also provide a 3-year warranty on all electrical components within our warming drawers. With TrueFlame, you're not just purchasing an outdoor kitchen; you're investing in a commitment to lasting quality and customer satisfaction.


    Order now with free shipping!

    Summerset 17-Inch Masonry 2 Drawer & Paper Towel Holder Combo

    Model  SSTDC-17M
    Confirguration Vertical 
    Material 304 Stainless Steel
    Mount Type Masonry Mount
    Width 17.188"
    Depth 20.912"
    Height 29.75"
    Cut Out Width 15 1/4"
    Cut Out Depth 27 3/4"
    Cut Out Height 20 3/4"
    Number of Drawers 3
    Soft Closing Drawers Included
    Paper Towel Bin Hinge Type Pivot Hinge
    Warranty Lifetime
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    45 Day Returns

    We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only applies to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 45Day Return Policy

    We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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