Placeholder Perlick 24" Signature Stainless Steel Glass Door Wine Reserve
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No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
No Sales Tax |Call For Best Price!|Owner Operated Customer Service|0% Financing
Perlick 24-Inch Signature Series Stainless Steel Glass Door Outdoor Wine Reserve | Right Hinge

Perlick 24-Inch Signature Series Stainless Steel Glass Door Outdoor Wine Reserve - HP24WO-4-3

by Perlick
$5,645.00
+ Free Shipping

Rebate | Ends 1/5/25

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Perlick 24" Signature Stainless Steel Glass Door Wine Reserve 

Key Features

  • Low-E UV Coated Glass Door: Stylish protection that blocks harmful UV rays to keep wine fresh and flavorful.
  • 1000 BTU Refrigeration System: Industry-leading forced air cooling with precise temperature control.
  • Front Vented RAPIDcool System: Energy-efficient cooling that’s 70% faster than competitors for quick, precise chilling.
  • Perlick Anti-Condensation System: Prevents moisture buildup, ideal for outdoor and marine environments.
  • Single Zone Digital Temperature Control: Accurate, easy adjustments for perfect red and white wine storage.
  • 5.2 Cu. Ft. Wine Reserve Space: Holds up to 45 bottles, making it easy to entertain in your outdoor kitchen.
  • Stainless Steel Interiors and Exteriors: Maximum weather protection and durability across all seasons.
  • Stainless Steel Wine Racks: Non-absorbent racks preserve wine’s pure flavor and aroma.
  • 5 Full-Extension Wine Racks: Heavy-duty glides provide smooth, effortless access to your collection.
  • Dual-Color LED Lighting: Choose between 6000K crisp white or cool blue lighting to enhance wine display.
  • Indoor/Outdoor Flexibility: Suitable for both indoor and outdoor settings, offering versatile placement options.
  • Industry-Leading Warranty: 6-year full coverage on parts and labor for reliable peace of mind.

Perlick 24" Glass Door Wine Reserve | Luxury Meets High Performance

Enhance your outdoor kitchen with the Perlick 24-Inch Signature Series Stainless Steel Glass Door Outdoor Wine Reserve—a wine storage solution that combines luxury with high performance. This appliance ensures your wine collection is preserved at the perfect temperature and protected from the elements. The Low-E UV Glass Coated Door adds an elegant touch while blocking harmful UV rays to maintain wine quality and flavor. Additionally, the UV-coated glass boosts energy efficiency by helping the appliance maintain a consistent internal temperature. Crafted with sleek, all-stainless steel construction, this outdoor wine reserve pairs perfectly with other outdoor kitchen appliances, adding both style and durability to your setup.

Perlick Wine Reserve with Glass Door | RAPIDcool Outdoor Cooling System

At the core of this wine reserve is Perlick’s 1000 BTU Forced Air Cooling System, offering industry-leading precision temperature control. This powerful cooling system keeps your wines at their ideal serving temperatures, so you can enjoy every sip. The Front Vented RAPIDcool™ System delivers the most energy-efficient cooldown on the market, operating up to 70% faster than competitors. This system ensures your wine reaches the perfect temperature quickly, even during the hottest summer days, while conserving energy by maintaining precise temperatures efficiently.

Precision Temperature Control for Wine Freshness

The Perlick Wine Reserve’s Anti-Condensation System™ is essential for outdoor and marine environments, preventing moisture buildup on the cabinet to keep bottles dry and free from damage. Equipped with Single Zone Digital Temperature Control with Alarm, you’ll enjoy precise temperature adjustments for perfect red or white wine storage. This digital control, located at the top of the unit, is illuminated and simple to adjust—just set your preferred temperature, and your wines will be perfectly stored within minutes. The audible door alarm adds peace of mind by alerting you if the door is left open, preserving the integrity of your collection.

Generous Wine Reserve Storage Space for Up to 45 Bottles

The Perlick wine reserve offers 5.2 cu. ft. of storage space, accommodating up to 45 bottles of wine—perfect for entertaining in your outdoor kitchen. With an extensive selection at your fingertips, there’s no need to run back and forth to an indoor wine cellar. Both the interior and exterior are constructed from durable stainless steel, providing protection against the outdoor elements and all four seasons. Its durable build ensures lasting quality and a clean, modern appearance in your outdoor kitchen.

Inside, high-grade stainless steel wine racks maintain wine purity by avoiding odor absorption, preserving each bottle’s flavor and aroma. Complete with 5 full-extension wine racks, each glide smoothly on heavy-duty drawer glides for easy access. Simply pull out the rack to display your collection and make wine selections without disturbing other bottles, offering a refined serving experience for friends and family.

Industry-Leading Warranty and Premium Lighting Options

Perlick takes pride in quality, offering Dual-Color LED Lighting with options for 6000K crisp white or cool blue, letting you create the perfect ambiance or match other illuminated appliances. Whether in your indoor or outdoor kitchen, this lighting highlights your collection beautifully, impressing your guests. Designed for indoor and outdoor flexibility, this wine reserve fits seamlessly into any setting, allowing you to select the ideal location for optimal convenience.

Supported by Perlick’s industry-leading 6-year full warranty on parts and labor, the 24-Inch Signature Series Glass Door Wine Reserve reflects the manufacturer’s commitment to excellence and provides peace of mind for reliable, long-lasting wine storage. Elevate your outdoor entertaining with the Perlick Wine Reserve—experience precision cooling, ample storage, and elegance. Don’t miss out; order now to transform your outdoor kitchen!

Manufacturers Information

Click here for the User and Care Guide

Click here for the Installation Instructions

Click here for the Spec Sheet

Click here for Warranty Information

Warranty

PERLICK promises that every new PERLICK wine reserve, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the wine reserve properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the wine reserve or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.

Order now with free shipping!


Perlick 24" Stainless Steel Glass Door Outdoor Wine Reserve 
Model  Signature Series
Exterior Material 304 Stainless Steel 
Interior Material 304 Stainless Steel 
Door Type Stainless Steel w/ Glass Door
Glass Door Type Low-E UV Coated Glass
Cabinet Color Stainless Steel
Overall Width 23.875"
Overall Depth 24"
Overall Height 34 1/2"
Weight 222 lbs.
Cut Out Width 24"
Cut Out Height 34 3/8"
Cut Out Depth 24 7/8"
Total Capacity  5.2 Cu. Ft.
Wine Bottle Capacity 45 Bottles
Cooling System Compressor
Cooling Type Forced Air
Refrigerant Type R-600
Number of Temperature Zones Single Zone
Control Type Digital Refrigerator Controls
Door Storage No
Number of Wine Racks 5
Wine Rack Material Stainless Steel
Shelf Type Full Extension Shelves
Number of Drawers None
Ambient Temperature Range 40°F - 105°F
Temperature Range 45°F - 65°F
Defrost Type Automatic
Volts 115 Volts
Amps 1.9 Amps
Hinge Type Left or Right
Sabbath Mode No
Venting Front Vent
Self Closing Door No
Door Lock No
Door Alarm Yes
UL Certified Yes

 

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    Perlick 24" Signature Stainless Steel Glass Door Wine Reserve 

    Key Features

    • Low-E UV Coated Glass Door: Stylish protection that blocks harmful UV rays to keep wine fresh and flavorful.
    • 1000 BTU Refrigeration System: Industry-leading forced air cooling with precise temperature control.
    • Front Vented RAPIDcool System: Energy-efficient cooling that’s 70% faster than competitors for quick, precise chilling.
    • Perlick Anti-Condensation System: Prevents moisture buildup, ideal for outdoor and marine environments.
    • Single Zone Digital Temperature Control: Accurate, easy adjustments for perfect red and white wine storage.
    • 5.2 Cu. Ft. Wine Reserve Space: Holds up to 45 bottles, making it easy to entertain in your outdoor kitchen.
    • Stainless Steel Interiors and Exteriors: Maximum weather protection and durability across all seasons.
    • Stainless Steel Wine Racks: Non-absorbent racks preserve wine’s pure flavor and aroma.
    • 5 Full-Extension Wine Racks: Heavy-duty glides provide smooth, effortless access to your collection.
    • Dual-Color LED Lighting: Choose between 6000K crisp white or cool blue lighting to enhance wine display.
    • Indoor/Outdoor Flexibility: Suitable for both indoor and outdoor settings, offering versatile placement options.
    • Industry-Leading Warranty: 6-year full coverage on parts and labor for reliable peace of mind.

    Perlick 24" Glass Door Wine Reserve | Luxury Meets High Performance

    Enhance your outdoor kitchen with the Perlick 24-Inch Signature Series Stainless Steel Glass Door Outdoor Wine Reserve—a wine storage solution that combines luxury with high performance. This appliance ensures your wine collection is preserved at the perfect temperature and protected from the elements. The Low-E UV Glass Coated Door adds an elegant touch while blocking harmful UV rays to maintain wine quality and flavor. Additionally, the UV-coated glass boosts energy efficiency by helping the appliance maintain a consistent internal temperature. Crafted with sleek, all-stainless steel construction, this outdoor wine reserve pairs perfectly with other outdoor kitchen appliances, adding both style and durability to your setup.

    Perlick Wine Reserve with Glass Door | RAPIDcool Outdoor Cooling System

    At the core of this wine reserve is Perlick’s 1000 BTU Forced Air Cooling System, offering industry-leading precision temperature control. This powerful cooling system keeps your wines at their ideal serving temperatures, so you can enjoy every sip. The Front Vented RAPIDcool™ System delivers the most energy-efficient cooldown on the market, operating up to 70% faster than competitors. This system ensures your wine reaches the perfect temperature quickly, even during the hottest summer days, while conserving energy by maintaining precise temperatures efficiently.

    Precision Temperature Control for Wine Freshness

    The Perlick Wine Reserve’s Anti-Condensation System™ is essential for outdoor and marine environments, preventing moisture buildup on the cabinet to keep bottles dry and free from damage. Equipped with Single Zone Digital Temperature Control with Alarm, you’ll enjoy precise temperature adjustments for perfect red or white wine storage. This digital control, located at the top of the unit, is illuminated and simple to adjust—just set your preferred temperature, and your wines will be perfectly stored within minutes. The audible door alarm adds peace of mind by alerting you if the door is left open, preserving the integrity of your collection.

    Generous Wine Reserve Storage Space for Up to 45 Bottles

    The Perlick wine reserve offers 5.2 cu. ft. of storage space, accommodating up to 45 bottles of wine—perfect for entertaining in your outdoor kitchen. With an extensive selection at your fingertips, there’s no need to run back and forth to an indoor wine cellar. Both the interior and exterior are constructed from durable stainless steel, providing protection against the outdoor elements and all four seasons. Its durable build ensures lasting quality and a clean, modern appearance in your outdoor kitchen.

    Inside, high-grade stainless steel wine racks maintain wine purity by avoiding odor absorption, preserving each bottle’s flavor and aroma. Complete with 5 full-extension wine racks, each glide smoothly on heavy-duty drawer glides for easy access. Simply pull out the rack to display your collection and make wine selections without disturbing other bottles, offering a refined serving experience for friends and family.

    Industry-Leading Warranty and Premium Lighting Options

    Perlick takes pride in quality, offering Dual-Color LED Lighting with options for 6000K crisp white or cool blue, letting you create the perfect ambiance or match other illuminated appliances. Whether in your indoor or outdoor kitchen, this lighting highlights your collection beautifully, impressing your guests. Designed for indoor and outdoor flexibility, this wine reserve fits seamlessly into any setting, allowing you to select the ideal location for optimal convenience.

    Supported by Perlick’s industry-leading 6-year full warranty on parts and labor, the 24-Inch Signature Series Glass Door Wine Reserve reflects the manufacturer’s commitment to excellence and provides peace of mind for reliable, long-lasting wine storage. Elevate your outdoor entertaining with the Perlick Wine Reserve—experience precision cooling, ample storage, and elegance. Don’t miss out; order now to transform your outdoor kitchen!

    Manufacturers Information

    Click here for the User and Care Guide

    Click here for the Installation Instructions

    Click here for the Spec Sheet

    Click here for Warranty Information

    Warranty

    PERLICK promises that every new PERLICK wine reserve, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the wine reserve properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the wine reserve or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.

    Order now with free shipping!


    Perlick 24" Stainless Steel Glass Door Outdoor Wine Reserve 
    Model  Signature Series
    Exterior Material 304 Stainless Steel 
    Interior Material 304 Stainless Steel 
    Door Type Stainless Steel w/ Glass Door
    Glass Door Type Low-E UV Coated Glass
    Cabinet Color Stainless Steel
    Overall Width 23.875"
    Overall Depth 24"
    Overall Height 34 1/2"
    Weight 222 lbs.
    Cut Out Width 24"
    Cut Out Height 34 3/8"
    Cut Out Depth 24 7/8"
    Total Capacity  5.2 Cu. Ft.
    Wine Bottle Capacity 45 Bottles
    Cooling System Compressor
    Cooling Type Forced Air
    Refrigerant Type R-600
    Number of Temperature Zones Single Zone
    Control Type Digital Refrigerator Controls
    Door Storage No
    Number of Wine Racks 5
    Wine Rack Material Stainless Steel
    Shelf Type Full Extension Shelves
    Number of Drawers None
    Ambient Temperature Range 40°F - 105°F
    Temperature Range 45°F - 65°F
    Defrost Type Automatic
    Volts 115 Volts
    Amps 1.9 Amps
    Hinge Type Left or Right
    Sabbath Mode No
    Venting Front Vent
    Self Closing Door No
    Door Lock No
    Door Alarm Yes
    UL Certified Yes

     

    Shipping Quick Facts

    • Free Shipping: Available for orders over $99 within the Continental US.
    • Flat-Rate Shipping: $10.95 for orders under $99.
    • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
    • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
    • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
    • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

    Shipping & Delivery Details

    This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

    Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    Easy Returns

    • 30-Day Returns – Hassle-free returns within 30 days of purchase.
    • Easy Process – Contact us for quick approval and a prepaid return label.
    • No Restocking Fees – Enjoy full refunds without additional deductions.
    • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
    • Prepaid Shipping Labels – Convenient return shipping within the continental US.
    • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

     BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.