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Napoleon OASIS 100 Modular Island w/ 500 Series 32" Grill
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Napoleon OASIS 100 Modular Island Bundle W/ Built-In 500 Series 32-Inch Gas Grill

SKU ODK100-BI32NSS
Save 6%
Original Price $4,324.00
Current Price $4,074.00
+ Free Shipping

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Napoleon OASIS 100 Outdoor Kitchen 


Key Features:

  • Luxurious Outdoor Kitchen: The OASIS™ 100 Modular Island Kit features a wing-shaped design with a full-size 500 Series 32-inch gas grill, offering a sleek and spacious setup for your outdoor cooking needs.
  • Very Durable: Built with stainless steel doors and powder-coated galvanized steel cabinets, this island is designed to withstand the elements while providing a stylish and modern look.
  • Easy to Install: The unit includes self-leveling feet and knockouts for electrical, water, and gas, making the installation process quick and simple, no matter where you place it.
  • Included Barbecue: The 500 Series 32-inch Gas Grill comes with 48,000 BTUs, 5 stainless steel burners, 532 square inches of grilling area, and the JETFIRE™ ignition system for a reliable and fast start.
  • Storage Components: The island includes various built-in storage options, such as triple drawer storage, a propane tank storage cabinet, and a wide double drawer storage for your grilling tools. 
  • Fuel Storage and Change: The propane storage cabinet ensures secure storage and has a rollout for easy propane tank changes, making your cooking experience more convenient.
  • Countertop Customization: Specifications are provided to help you easily customize the countertop to match your style and preferences.
  • Countertop not included (Click here for Dimension Information).

Napoleon OASIS 100 Modular Island Bundle: The Perfect Outdoor Kitchen Solution

The Napoleon OASIS 100 Modular Island Bundle is the ultimate outdoor kitchen solution for anyone looking to create a luxurious yet functional space. With its wing-shaped design, the island provides ample storage and workspace, all while seamlessly integrating the high-performance 500 Series 32-Inch Gas Grill. This modular island gives you everything you need to entertain guests or cook a family meal, with a durable and stylish finish built to withstand the outdoor elements.

Designed for flexibility, the 500 Series 32-Inch Gas Grill offers 48,000 BTUs from its five stainless steel burners, perfect for searing, roasting, or slow-cooking your favorite foods. The JETFIRE™ ignition system ensures reliable and quick startup, while the WAVE™ stainless steel cooking grids provide even heating and those signature sear marks, making your grilling experience both easier and more enjoyable.

For those who require ample storage, the OASIS™ 100 includes several cabinets with storage options that include doors and drawers for tools, accessories, and supplies. The left side of your grill island includes a triple drawer storage, perfect for grilling tools, plates, and more. Below your 500 Series grill is a wide double drawer storage for your larger grilling tools. Gas safety is a priority, and Napoleon does it right by giving you a single access door equipped with a secure slide-out propane tank holder making gas storage safe and sound. 

Customization is key, and with the OASIS™ 100 Modular Island, you can choose your countertop material and finish to create a truly personalized outdoor kitchen. Specifications for countertop customization are included, ensuring you get the perfect fit for your space. Please note, the countertop is not included in this bundle, but the hard work is already done with easy-to-follow guidelines for installation.


Installation Process

Assembling the Napoleon OASIS 100 Modular Island Kit is designed to be straightforward, with easy assembly and minimal tools required. Here’s an overview of the installation process:

  • Installation Difficulty: Easy to moderate, requiring basic knowledge of assembly and proper handling of tools and equipment.
  • Tools Required: A drill, screwdriver, level, adjustable wrench, and pliers for gas and water connections.
  • Time: The assembly typically takes 3-4 hours depending on the complexity of your setup. Having a second person will make the process smoother, especially when handling large parts.
  • Steps:
    1. Start by unpacking and organizing all components according to the instruction manual.
    2. Assemble the base structure and secure the cabinets using the provided screws and brackets. Ensure everything is level using the self-leveling feet.
    3. Install the 500 Series Grill head into its designated space, following the assembly instructions for the grill (included in the owner's manual).
    4. Connect the necessary gas lines using the provided knockouts and ensure proper sealing with a qualified gas installer for safety.
    5. Once all parts are assembled, attach the countertops (if customized), ensuring proper support to hold the grill and other components.
    6. Test the JETFIRE™ ignition system to ensure the grill fires up correctly and all burners are working.
    7. Make sure all storage compartments are correctly installed and securely shut.

Warranty

Napoleon offers a lifetime warranty on key components such as the stainless steel construction and burners, with a 15-year warranty on sear plates and rotisserie components. Labor is not included in the warranty.


Manufacturer Information

Click here for Owner's Manual

Click here for Countertop Dimensions


Napoleon OASIS Island with Built-In 32-Inch Gas Grill

Size 7 1/2 Ft
Assembly Level Easy
Exterior Material Stainless Steel
Countertop Material Powder Coated Steel
Grill Type Napoleon 500 Series Grill
Grill Placement Center
Grill Size 32"
Fuel Type Propane or Natural Gas
Number Of Main Burners 4 Burners
Burner Type Stainless Steel Tube Burners
Flash Tubes None
Grilling Surface BTUs 48,000
Infrared Main Burner Not Available
Main Burner Material Stainless Steel
Burner Type Tube Burners
Ignition Type JetFire Ignition
Flame Tamer Material Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type 9mm Wave Cooking Grates
Cooking Grid Dimensions 29 1/2" x 18"
Main Grilling Area 525 Sq. Inches
Secondary Grilling Area 261 Sq. Inches
Total Grilling Area 786 Sq. Inches
Burger Count 22
Rotisserie Burner None
Rotisserie Kit Sold Separately
Grill Lights Internal/External
SafetyGlow Burner Indicator Yes
Heat Zone Separators No
Thermometer Analog
Includes Side Burner No
Includes Refrigerator No
Include Sink No
Include Trash Bins No
Storage Type Door & Drawer
Model Number ODK100-BI32PSS
Height Approx 36" (varies with countertop)
Width 89.75"
Depth 27"

Napoleon Grills Commercial

 


Napoleon Oasis Commercial

 


Napoleon 500 Series Grills Overview

 


Napoleon 500 Series Grill Oasis Installation

 

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Napoleon Oasis Outdoor Kitchens

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Price

$ 3,894.00

$ 8,795.00

$ 4,798.00

$ 7,999.00

Collection

Oasis

Tango

Blaze

Imperial S

Fuel Type

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Natural Gas / Propane

Width

89.75"

84"

72.69"

79.3"

Height

36" (varies with countertop)

36" (varies with countertop)

47.63"

50"

Depth

27"

28 1/4"

25.75"

30.5"

Countertop Material

Not Included

Not Included

304 Stainless Steel

Black Granite

Exterior Material

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

304 Stainless Steel

Grill Type

Napoleon 500 Series 32" 4 Burner Gas Grill

Sunstone Ruby 30" 3-Burner Pro Sear Grill

Blaze Premium LTE 32" 4 Burner Grill

Broil King Imperial S 590i 5-Burner Grill

Total BTUs

48,000 BTUs

45,000 BTUs

56,000 BTUs

55,000 BTUs

Number of Burners

4 Burners

3 Burners

4 Burners

5 Burners

Total Cooking Area

786 Sq. Inches

800 Sq. Inches

715 Sq. Inches

875 Sq. Inches

Main Grill Area

500 Sq. Inches

600 Sq. Inches

531 Sq. Inches

600 Sq. Inches

Warming Rack Area

261 Sq. Inches

200 Sq. Inches

184 Sq. Inches

270 Sq. Inches

Side Burner

None

Yes (15,000 BTU Single Side Burner)

None

Yes (10,000 BTU Single Side Burner)

Rotisserie

None

None

None

Yes (15,000 BTU Rotisserie Burner & Kit)

Refrigerator

None

Yes

None

None

Storage
  • 1 - Triple Drawer
  • 1 - Double Drawer
  • 1 - Propane Drawer w/ Slide-Out Holder
  • 1 - Double Drawer Drawer
  • 1 - Single Access Door
  • 1 - Propane Drawer w/ Holder
  • 1 - Single Pull-Out Drawer
  • 1 - Pivot Hinge Single Drawer
  • 1 - Single Trash Drawer
  • 1 - Double Drawer
  • 1 - 4 Utility Drawers
  • 1 - Single Utility Drawer
  • 1 - Single Access Door
  • 1 - Propane Drawer w/ Slide-Out Holder
Made in USA

No

Yes

Yes

No

View product View product View product View product

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Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

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Description

Napoleon OASIS 100 Outdoor Kitchen 


Key Features:

  • Luxurious Outdoor Kitchen: The OASIS™ 100 Modular Island Kit features a wing-shaped design with a full-size 500 Series 32-inch gas grill, offering a sleek and spacious setup for your outdoor cooking needs.
  • Very Durable: Built with stainless steel doors and powder-coated galvanized steel cabinets, this island is designed to withstand the elements while providing a stylish and modern look.
  • Easy to Install: The unit includes self-leveling feet and knockouts for electrical, water, and gas, making the installation process quick and simple, no matter where you place it.
  • Included Barbecue: The 500 Series 32-inch Gas Grill comes with 48,000 BTUs, 5 stainless steel burners, 532 square inches of grilling area, and the JETFIRE™ ignition system for a reliable and fast start.
  • Storage Components: The island includes various built-in storage options, such as triple drawer storage, a propane tank storage cabinet, and a wide double drawer storage for your grilling tools. 
  • Fuel Storage and Change: The propane storage cabinet ensures secure storage and has a rollout for easy propane tank changes, making your cooking experience more convenient.
  • Countertop Customization: Specifications are provided to help you easily customize the countertop to match your style and preferences.
  • Countertop not included (Click here for Dimension Information).

Napoleon OASIS 100 Modular Island Bundle: The Perfect Outdoor Kitchen Solution

The Napoleon OASIS 100 Modular Island Bundle is the ultimate outdoor kitchen solution for anyone looking to create a luxurious yet functional space. With its wing-shaped design, the island provides ample storage and workspace, all while seamlessly integrating the high-performance 500 Series 32-Inch Gas Grill. This modular island gives you everything you need to entertain guests or cook a family meal, with a durable and stylish finish built to withstand the outdoor elements.

Designed for flexibility, the 500 Series 32-Inch Gas Grill offers 48,000 BTUs from its five stainless steel burners, perfect for searing, roasting, or slow-cooking your favorite foods. The JETFIRE™ ignition system ensures reliable and quick startup, while the WAVE™ stainless steel cooking grids provide even heating and those signature sear marks, making your grilling experience both easier and more enjoyable.

For those who require ample storage, the OASIS™ 100 includes several cabinets with storage options that include doors and drawers for tools, accessories, and supplies. The left side of your grill island includes a triple drawer storage, perfect for grilling tools, plates, and more. Below your 500 Series grill is a wide double drawer storage for your larger grilling tools. Gas safety is a priority, and Napoleon does it right by giving you a single access door equipped with a secure slide-out propane tank holder making gas storage safe and sound. 

Customization is key, and with the OASIS™ 100 Modular Island, you can choose your countertop material and finish to create a truly personalized outdoor kitchen. Specifications for countertop customization are included, ensuring you get the perfect fit for your space. Please note, the countertop is not included in this bundle, but the hard work is already done with easy-to-follow guidelines for installation.


Installation Process

Assembling the Napoleon OASIS 100 Modular Island Kit is designed to be straightforward, with easy assembly and minimal tools required. Here’s an overview of the installation process:

  • Installation Difficulty: Easy to moderate, requiring basic knowledge of assembly and proper handling of tools and equipment.
  • Tools Required: A drill, screwdriver, level, adjustable wrench, and pliers for gas and water connections.
  • Time: The assembly typically takes 3-4 hours depending on the complexity of your setup. Having a second person will make the process smoother, especially when handling large parts.
  • Steps:
    1. Start by unpacking and organizing all components according to the instruction manual.
    2. Assemble the base structure and secure the cabinets using the provided screws and brackets. Ensure everything is level using the self-leveling feet.
    3. Install the 500 Series Grill head into its designated space, following the assembly instructions for the grill (included in the owner's manual).
    4. Connect the necessary gas lines using the provided knockouts and ensure proper sealing with a qualified gas installer for safety.
    5. Once all parts are assembled, attach the countertops (if customized), ensuring proper support to hold the grill and other components.
    6. Test the JETFIRE™ ignition system to ensure the grill fires up correctly and all burners are working.
    7. Make sure all storage compartments are correctly installed and securely shut.

Warranty

Napoleon offers a lifetime warranty on key components such as the stainless steel construction and burners, with a 15-year warranty on sear plates and rotisserie components. Labor is not included in the warranty.


Manufacturer Information

Click here for Owner's Manual

Click here for Countertop Dimensions


Specs & Dimensions

Napoleon OASIS Island with Built-In 32-Inch Gas Grill

Size 7 1/2 Ft
Assembly Level Easy
Exterior Material Stainless Steel
Countertop Material Powder Coated Steel
Grill Type Napoleon 500 Series Grill
Grill Placement Center
Grill Size 32"
Fuel Type Propane or Natural Gas
Number Of Main Burners 4 Burners
Burner Type Stainless Steel Tube Burners
Flash Tubes None
Grilling Surface BTUs 48,000
Infrared Main Burner Not Available
Main Burner Material Stainless Steel
Burner Type Tube Burners
Ignition Type JetFire Ignition
Flame Tamer Material Stainless Steel
Cooking Grate Material Stainless Steel
Cooking Grate Type 9mm Wave Cooking Grates
Cooking Grid Dimensions 29 1/2" x 18"
Main Grilling Area 525 Sq. Inches
Secondary Grilling Area 261 Sq. Inches
Total Grilling Area 786 Sq. Inches
Burger Count 22
Rotisserie Burner None
Rotisserie Kit Sold Separately
Grill Lights Internal/External
SafetyGlow Burner Indicator Yes
Heat Zone Separators No
Thermometer Analog
Includes Side Burner No
Includes Refrigerator No
Include Sink No
Include Trash Bins No
Storage Type Door & Drawer
Model Number ODK100-BI32PSS
Height Approx 36" (varies with countertop)
Width 89.75"
Depth 27"
Product Videos

Napoleon Grills Commercial

 


Napoleon Oasis Commercial

 


Napoleon 500 Series Grills Overview

 


Napoleon 500 Series Grill Oasis Installation

 

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.