Infratech Drop Pole Mount Assembly (Assembly Only - Heater Not Included)
Ships In: 1-3 Days
- Description
- Warranty Information
- Shipping & Delivery
- Easy Returns
Infratech Drop Pole Mount Assembly
| The Infratech Drop Pole Mount Assembly provides an adjustable ceiling-to-heater drop pole for mounting Infratech C-Series and CD-Series heaters at the optimal height in spaces with high or vaulted ceilings. The telescoping design extends from 29 inches minimum to 72 inches maximum (up to 6 feet), allowing you to position your heater at the ideal mounting height for maximum coverage regardless of ceiling height. The upper assembly can be rotated 90 degrees for alternate heater positioning. This is the assembly only - heater and controls are sold separately. Available in black, bronze, and white to coordinate with your heater and decor. Compatible with all Infratech C-Series and CD-Series heaters including Motif Collection models. Made in the USA with a 3-year manufacturer warranty. |
Key Features
- Adjustable drop length from 29 in. minimum to 72 in. maximum
- Ideal for high ceilings, vaulted ceilings, and covered patios
- Compatible with all C-Series and CD-Series heaters including Motif Collection
- Upper assembly rotates 90 degrees for alternate heater positioning
- Channel can be cut to obtain minimum length if needed
- Locks at desired length with No. 8 x 0.500 in. self-tapping screws (included)
- 6 in. minimum channel length inside the down tube required
- Available in 3 colors: Black, Bronze, White
- Assembly only - heater not included
- Made in the USA | 3-year warranty
Compatibility & Installation Guide
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Which Heaters Are Compatible? The Drop Pole Mount Assembly works with all Infratech C-Series and CD-Series heaters, including all Motif Collection models (Contemporary, Craftsman, Mediterranean, Traditional). It does NOT work with W-Series or WD-Series heaters - those use pole mount assemblies or flush mount frames. When Do I Need a Drop Pole? Use a drop pole when your ceiling is higher than the recommended mounting height for your heater. By lowering the heater closer to the seated area, you maintain optimal heat coverage. For example, if your covered patio has a 12-foot ceiling and your heater calls for a 9-10 foot mounting height, a drop pole lets you bring the heater down 2-3 feet. Drop Pole vs. Pole Mount: Drop poles hang from the ceiling and extend downward. Pole mounts are freestanding 8-foot poles that mount to the floor or ground. Choose a drop pole for ceiling-mounted installations in high spaces. Choose a pole mount when you want a freestanding installation without ceiling attachment. Installation Note: Adjust the drop pole to desired length BEFORE running power or conduit through the assembly to prevent damage and possible electrical shock. Professional installation by a licensed electrician is required. |
Manufacturer Downloads
- Infratech Drop Pole Mount Assembly Drawing
- Infratech Heater Comparison Chart
- Infratech Reference Manual
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Warranty Information Infratech warrants that this product is designed and manufactured to be free from defects in materials and workmanship for a period of three (3) years from the original date of purchase. Professional installation by a licensed electrician is required. Flush mount applications require a 5-sided 5/8 in. drywall lined pocket with a 1-hour fire rating. |
Infratech Drop Pole Mount Assembly | |
|---|---|
| Model Numbers | 13-1246BL (Black), 13-1246BR (Bronze), 13-1246WH (White) |
| Drop Length Range | 29 in. minimum to 72 in. maximum (adjustable) |
| Compatible Heaters | All C-Series, CD-Series, and Motif Collection heaters |
| Not Compatible With | W-Series, WD-Series |
| Rotation | Upper assembly rotates 90 degrees |
| Available Colors | Black, Bronze, White |
| Includes | Assembly, self-tapping screws for locking |
| Heater Included | No - assembly only |
| Installation | Licensed electrician required |
| Warranty | 3-Year Manufacturer Warranty |
| Made In | USA |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
