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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

HPC Fire Forno Series Outdoor Pizza Oven With Cart - FDP-FORNO

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Original Price $8,074.05
Current Price $6,174.05
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    HPC Fire Forno Series Pizza Oven w/ Cart


    Key Features

      • No more soggy box pizza from your local pizza shop, cook crispy fresh  Neapolitan pizza in 90 seconds right in your backyard
      • Dual fuel system gives the best of both worlds with wood and gas —quickly heat with gas for convenience, or use wood for traditional flavor. Can be used. Use it separately or simultaneously.
      • 2-inch refractory concrete construction gives you superior heat retention reaching up to 1000°F.
      • Electronic 3V flame-sensing auto ignition gives you a safe reliable start every time. 
      • Advanced ventilation with no chimney around the front of your oven for maximizing heat, consistent cooking temperatures, and a sleek mosaic pizza oven. 
      • 870 sq inches of cooking space for up to 2 pizzas at once. Sear, smoke, bake, or roast multiple dishes at once.
      • Includes a pizza oven cart in black, with full storage shelf and full mobility with 4 locking caster wheels.
      • The stainless steel door is not included, sold separately. 

      HPC Fire Outdoor Pizza Oven: Lightest Dual Fuel Outdoor Pizza 

      Gone are the days of soggy boxed pizza from your local pizza shop. The HPC Fire Forno Series Freestanding Outdoor Pizza Oven With Cart is the perfect addition to your outdoor cooking space, giving you one of the industry's top-performing authentic brick hybrid fuel pizza ovens on wheels! Easily move your outdoor oven around your patio or around the backyard, bringing the pizza party to your guests. Its high-performance heat allows you to have fresh Neapolitan pizza right in your backyard in just 90 seconds. It's like having a slice of Italy at your fingertips, ensuring that every pizza night is an authentic culinary experience. HPC gives you the traditional mosaic tile design giving you that authentic pizza oven look in your outdoor kitchen. Its mosaic design not only adds a vibrant, artistic look but also enhances its durability by providing a weather-resistant and heat-resistant surface. Choose between several color options to match your outdoor kitchen ambiance. This freestanding pizza oven is regarded as the industry leader in beauty, performance, safety, and design. Weighing around 445 lbs. HPC equipped this brick house beast with a durable and strong steel cart finished in black. Featuring four caster wheels with locks allowing you to move your pizza oven with ease and lock it securely when ready to cook up some pizza magic. The bottom of your pizza oven cart features a wood-finished storage shelf, perfect for your firewood storage and your gas tank. 

      Compact Yet Powerful: HPC Fire Forno De Pizza Oven Reaches 1000°F

      This portable outdoor oven packs a punch, giving you 870 squares of cooking space, enough for two pizzas at once, and leaves you ample outdoor kitchen countertop space with its compact 33.25-inch width. Whether you are searing, smoking your favorite dishes, baking, roasting, or cooking up your favorite Neapolitan pizzas, this oven is up to the task of making it the perfect addition for entertaining and bringing variety to your outdoor BBQ bashes. Designed for versatility, this outdoor oven features a dual-fuel pizza oven that can be used with wood or gas separately, or use a combination of both making lighting your wood fire easy and safe. Simply set the wood on top of your burner, turn it on, and let your favorite wood flavor ignite to the perfect pre-heating temperatures in 20 minutes, which is 40 minutes less than your typical wood-fired oven.  Don't have time and guests are coming over right away? No problem, use your gas burner to start a pizza party. This high-powered burner (located on the left side of your oven) is more than capable of cooking whatever outdoor dish or pizza you need.

      2-Inch Refractory Dome Design: Perfect for Convection Cooking in your Outdoor Oven

      The inside of your dual-fueled outdoor oven is where all the magic happens with convection cooking from the dome design. Featuring a 2-inch thick refractory oven dome, this outdoor oven can reach up to 1000°F giving you an enormous cooking temperature for outdoor cooking versatility, or cook your favorite Neopolitan pizza in under 90 seconds.  In addition, its 2-inch thick insulated dome allows you to maintain consistent cooking temperatures no matter what the weather is outside. This outdoor oven remains resilient and brushes off cold weather, keeping the heat in and the cold weather out while you cook. HPC took a lesson from ancient times when it came to designing its dome shape giving you convection cooking perfection. This outdoor oven uses a combination of the burner's flame and the natural wood in the oven to combine with the incoming air from your advanced ventilation system, creating a dynamic, rolling heat wave that gives you even and consistent temperature throughout your HPC Fire Oven. No matter if you're cooking homemade pizza, prime rib or skillet nachos, this convection cooking design ensures your food cooks evenly no matter where it is cooking inside the oven. 

      HPC Fire continues its pursuit of outdoor oven cooking perfection featuring a refractory hearth stone, giving you superior heat retention and conduction. As burner or wood-fired get to the perfect temperature, your refractory cooking surface provides even heat distribution across your entire oven surface. Get the perfect crispy pizza crust and bottom or even cook on the bottom of your cast-iron skillet apple crisp that is sure to impress your friends and family.  HPC Fire wanted to set this wood-fired pizza oven apart from its competitors by featuring an advanced ventilation system.  No need for a chimney that stands out in your outdoor kitchen like a sore thumb, this innovative design features ventilation along the front stainless steel flange, giving you ample airflow across your entire outdoor oven dome. The shape of the oven dome circulates air effectively giving you a clean cook with ample heat and airflow for temperature control. 

      Safe and Reliable Electronic Auto Ignition

      Safety and convenience are paramount with HPC Fire when it comes to designing a high-performance dual-fueled pizza oven. Featuring an electronic 3V flame-sensing auto ignition, ensuring a safe and reliable start every time. Simply push the ignition button and let your ignition system do the rest, as it automatically lights your burner effortlessly. From these early adjust your burner flame and you're off cooking your outdoor oven masterpieces. The electronic ignition system requires 2D Batteries (last 6 months to 1 year) or it can be used with a 3-volt DC adaptor. Please note that the stainless steel door and built-in outdoor oven cover are sold separately, allowing for customization according to your preferences and needs. 


      Manufacturer Information

      Click here for the Owner Manual

      Click here for Pizza Brochure

      Click here for the Spec Sheet


      Warranty

      HPC Fire Inspired™ guarantees that for a period of two years from the original purchase, this product will be free from defects in materials and craftsmanship. If a defect is found during the warranty period, Forno de Pizza may, at its discretion, repair or replace the product or any defective component. Replacements will be made with new or refurbished products or components. If the product is no longer available, a similar product of equal or higher value may be provided as a replacement. This warranty serves as your exclusive coverage.


      HPC Fire Learning Center


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      HPC Fire Forno Series Freestanding Outdoor Pizza Oven With Cart

      Model FDP-VILLA
      Fuel Type Natural Gas, Propane, or Wood
      Configuration Freestanding
      Pizza Oven Tile Colors Retro, Ocean Blue, Pool Blue, Black Onyx, Red
      Overall Width 33 1/4"
      Overall Depth 44"
      Overall Height 60"
      Total Weight 445 lbs
      Max Temperature 1,000°F
      Pizza Oven Dome Material 2" Refractory Cement
      Hearth Material Refractory Cement
      Cooking Grid Dimensions 29" x 30"
      Cooking Surface 870 Sq. Inches
      Opening Width 18"
      Opening Height 11"
      Pizza Count 2
      Ignition Type Electronic Auto Ignition
      Ignition Power Source 2D Batteries or 3-Volt Adaptor
      Pizza Oven Cart Included
      Pizza Oven Cart Color Black
      Wood Finished Storage Shelf Included
      Wheel Type Four ($) Locking Caster Wheels
      Stainless Steel Door w/ Temp Gauge Sold Separately

      This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

      Shipping & Delivery Details

      Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

      Estimated Delivery Time

      Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

      Freight Shipment Specifics

      The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

      For Scheduled Delivery

      Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

      For Non-Scheduled Deliveries

      Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

      Dispatch Timeframe

      Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

      Change of Address

      Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

      Cancellations

      You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

      Parcels Damaged in Transit

      If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

      If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

      BBQ Kitchen Pros Return Policy

      At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

      30 Day Returns

      We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

      Return Shipping

      We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

      To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

      Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

      Damaged Items

      If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

      Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

      Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

      We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

      A. 30 Day Return Policy

      We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

      B. Easy Return Process

      To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      Items that are not eligible for return include the following:

      Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

      C. Damaged & Wrong Products & Issues

      Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
      To return your product, you should contact our mail.
      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      D. Exchanges

      We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

      E. No Re-stocking Fees

      For our products, there is no Restocking Fee.

      F. Refunds

      We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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      • Product Reviews
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      12/27/2021
      Daniel W.
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      High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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      David C.
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      This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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      Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
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      John K.
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      Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
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      Sarah K.
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      Sarah K.
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      Incredible smoker/grill that is built with high quality materials.
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      HPC Fire Forno Series Pizza Oven w/ Cart


      Key Features

        • No more soggy box pizza from your local pizza shop, cook crispy fresh  Neapolitan pizza in 90 seconds right in your backyard
        • Dual fuel system gives the best of both worlds with wood and gas —quickly heat with gas for convenience, or use wood for traditional flavor. Can be used. Use it separately or simultaneously.
        • 2-inch refractory concrete construction gives you superior heat retention reaching up to 1000°F.
        • Electronic 3V flame-sensing auto ignition gives you a safe reliable start every time. 
        • Advanced ventilation with no chimney around the front of your oven for maximizing heat, consistent cooking temperatures, and a sleek mosaic pizza oven. 
        • 870 sq inches of cooking space for up to 2 pizzas at once. Sear, smoke, bake, or roast multiple dishes at once.
        • Includes a pizza oven cart in black, with full storage shelf and full mobility with 4 locking caster wheels.
        • The stainless steel door is not included, sold separately. 

        HPC Fire Outdoor Pizza Oven: Lightest Dual Fuel Outdoor Pizza 

        Gone are the days of soggy boxed pizza from your local pizza shop. The HPC Fire Forno Series Freestanding Outdoor Pizza Oven With Cart is the perfect addition to your outdoor cooking space, giving you one of the industry's top-performing authentic brick hybrid fuel pizza ovens on wheels! Easily move your outdoor oven around your patio or around the backyard, bringing the pizza party to your guests. Its high-performance heat allows you to have fresh Neapolitan pizza right in your backyard in just 90 seconds. It's like having a slice of Italy at your fingertips, ensuring that every pizza night is an authentic culinary experience. HPC gives you the traditional mosaic tile design giving you that authentic pizza oven look in your outdoor kitchen. Its mosaic design not only adds a vibrant, artistic look but also enhances its durability by providing a weather-resistant and heat-resistant surface. Choose between several color options to match your outdoor kitchen ambiance. This freestanding pizza oven is regarded as the industry leader in beauty, performance, safety, and design. Weighing around 445 lbs. HPC equipped this brick house beast with a durable and strong steel cart finished in black. Featuring four caster wheels with locks allowing you to move your pizza oven with ease and lock it securely when ready to cook up some pizza magic. The bottom of your pizza oven cart features a wood-finished storage shelf, perfect for your firewood storage and your gas tank. 

        Compact Yet Powerful: HPC Fire Forno De Pizza Oven Reaches 1000°F

        This portable outdoor oven packs a punch, giving you 870 squares of cooking space, enough for two pizzas at once, and leaves you ample outdoor kitchen countertop space with its compact 33.25-inch width. Whether you are searing, smoking your favorite dishes, baking, roasting, or cooking up your favorite Neapolitan pizzas, this oven is up to the task of making it the perfect addition for entertaining and bringing variety to your outdoor BBQ bashes. Designed for versatility, this outdoor oven features a dual-fuel pizza oven that can be used with wood or gas separately, or use a combination of both making lighting your wood fire easy and safe. Simply set the wood on top of your burner, turn it on, and let your favorite wood flavor ignite to the perfect pre-heating temperatures in 20 minutes, which is 40 minutes less than your typical wood-fired oven.  Don't have time and guests are coming over right away? No problem, use your gas burner to start a pizza party. This high-powered burner (located on the left side of your oven) is more than capable of cooking whatever outdoor dish or pizza you need.

        2-Inch Refractory Dome Design: Perfect for Convection Cooking in your Outdoor Oven

        The inside of your dual-fueled outdoor oven is where all the magic happens with convection cooking from the dome design. Featuring a 2-inch thick refractory oven dome, this outdoor oven can reach up to 1000°F giving you an enormous cooking temperature for outdoor cooking versatility, or cook your favorite Neopolitan pizza in under 90 seconds.  In addition, its 2-inch thick insulated dome allows you to maintain consistent cooking temperatures no matter what the weather is outside. This outdoor oven remains resilient and brushes off cold weather, keeping the heat in and the cold weather out while you cook. HPC took a lesson from ancient times when it came to designing its dome shape giving you convection cooking perfection. This outdoor oven uses a combination of the burner's flame and the natural wood in the oven to combine with the incoming air from your advanced ventilation system, creating a dynamic, rolling heat wave that gives you even and consistent temperature throughout your HPC Fire Oven. No matter if you're cooking homemade pizza, prime rib or skillet nachos, this convection cooking design ensures your food cooks evenly no matter where it is cooking inside the oven. 

        HPC Fire continues its pursuit of outdoor oven cooking perfection featuring a refractory hearth stone, giving you superior heat retention and conduction. As burner or wood-fired get to the perfect temperature, your refractory cooking surface provides even heat distribution across your entire oven surface. Get the perfect crispy pizza crust and bottom or even cook on the bottom of your cast-iron skillet apple crisp that is sure to impress your friends and family.  HPC Fire wanted to set this wood-fired pizza oven apart from its competitors by featuring an advanced ventilation system.  No need for a chimney that stands out in your outdoor kitchen like a sore thumb, this innovative design features ventilation along the front stainless steel flange, giving you ample airflow across your entire outdoor oven dome. The shape of the oven dome circulates air effectively giving you a clean cook with ample heat and airflow for temperature control. 

        Safe and Reliable Electronic Auto Ignition

        Safety and convenience are paramount with HPC Fire when it comes to designing a high-performance dual-fueled pizza oven. Featuring an electronic 3V flame-sensing auto ignition, ensuring a safe and reliable start every time. Simply push the ignition button and let your ignition system do the rest, as it automatically lights your burner effortlessly. From these early adjust your burner flame and you're off cooking your outdoor oven masterpieces. The electronic ignition system requires 2D Batteries (last 6 months to 1 year) or it can be used with a 3-volt DC adaptor. Please note that the stainless steel door and built-in outdoor oven cover are sold separately, allowing for customization according to your preferences and needs. 


        Manufacturer Information

        Click here for the Owner Manual

        Click here for Pizza Brochure

        Click here for the Spec Sheet


        Warranty

        HPC Fire Inspired™ guarantees that for a period of two years from the original purchase, this product will be free from defects in materials and craftsmanship. If a defect is found during the warranty period, Forno de Pizza may, at its discretion, repair or replace the product or any defective component. Replacements will be made with new or refurbished products or components. If the product is no longer available, a similar product of equal or higher value may be provided as a replacement. This warranty serves as your exclusive coverage.


        HPC Fire Learning Center


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        HPC Fire Forno Series Freestanding Outdoor Pizza Oven With Cart

        Model FDP-VILLA
        Fuel Type Natural Gas, Propane, or Wood
        Configuration Freestanding
        Pizza Oven Tile Colors Retro, Ocean Blue, Pool Blue, Black Onyx, Red
        Overall Width 33 1/4"
        Overall Depth 44"
        Overall Height 60"
        Total Weight 445 lbs
        Max Temperature 1,000°F
        Pizza Oven Dome Material 2" Refractory Cement
        Hearth Material Refractory Cement
        Cooking Grid Dimensions 29" x 30"
        Cooking Surface 870 Sq. Inches
        Opening Width 18"
        Opening Height 11"
        Pizza Count 2
        Ignition Type Electronic Auto Ignition
        Ignition Power Source 2D Batteries or 3-Volt Adaptor
        Pizza Oven Cart Included
        Pizza Oven Cart Color Black
        Wood Finished Storage Shelf Included
        Wheel Type Four ($) Locking Caster Wheels
        Stainless Steel Door w/ Temp Gauge Sold Separately

        This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

        Shipping & Delivery Details

        Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

        Estimated Delivery Time

        Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

        Freight Shipment Specifics

        The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

        For Scheduled Delivery

        Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

        For Non-Scheduled Deliveries

        Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

        Dispatch Timeframe

        Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

        Change of Address

        Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

        Cancellations

        You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

        Parcels Damaged in Transit

        If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

        If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

        BBQ Kitchen Pros Return Policy

        At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

        30 Day Returns

        We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

        Return Shipping

        We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

        To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

        Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

        Damaged Items

        If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

        Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

        Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

        We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

        A. 30 Day Return Policy

        We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

        B. Easy Return Process

        To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

        Items that are not eligible for return include the following:

        Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

        C. Damaged & Wrong Products & Issues

        Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
        To return your product, you should contact our mail.
        Depending on where you live, the time it may take for your exchanged product to reach you may vary.

        D. Exchanges

        We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

        E. No Re-stocking Fees

        For our products, there is no Restocking Fee.

        F. Refunds

        We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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