Artisan Stainless Steel Built-In Power Burner -ARTP-18PB
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Enjoy a FREE grill cover when you purchase any Artisan Professional Series Grill, available from February 1, 2024, to December 31, 2024! Simply fill out the rebate form and mail it by January 31, 2025, along with your receipt, to qualify for this limited-time offer. Supplies are limited, so act quickly!
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Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Artisan 18-Inch Power Burner
Key Features
- 60,000 BTU Heat Output: Intense heat to your outdoor cooking. Perfect for quickly heating large pots of water for seafood boils or getting that ideal sear on a thick-cut steak.
- 304-Welded Stainless Steel Construction: Offers unmatched durability and superior resistance to the elements, guaranteeing a long lifespan in any outdoor kitchen.
- Dual Ring Burner with Independent Controls: precise heat control for diverse cooking, from simmering delicate sauces to high-heat searing, all with one versatile burner.
- Multi-Spark Electronic Ignition: Safe and quick start every time. Just a turn and press the ignition button, and you’re ready to sear steaks or simmer sauces with precision.
- Spacious 336 Sq Inch Cooking Surface: Enjoy the freedom to boil large pots or sauté expansive vegetable medleys with the ample cooking area
- Removable Work Ring: Makes it simple to whip up stir-fry dishes by securely cradling your wok, ensuring stability and safety as you cook.
- Removable Stainless Steel Cover: A durable, removable cover shields your burner and its components from the elements, extending its life and performance.
- Gas Knob Control Blue LED Lights: Equipped with sleek gas knobs control Blue LED lighting for a professional look in your outdoor kitchen
Artisan Power Burner Features 60,000 BTUs of Cooking Power
Unleash the power of professional cooking in your own backyard with the 60,000 BTU Heat Output of the premium Artisan Stainless Steel Built-In Power Burner. With 60,000 BTUs at your command, you're equipped with the ideal level of power for virtually any outdoor cooking task. This high heat output is perfect for the home chef looking to expand their culinary versatility beyond the basics. It means you can swiftly bring a large pot of water to a boil for pasta al fresco or steamy seafood boils, without the long wait times typically associated with lower-powered burners.
This high BTU rating also gives you the capability to achieve the intense sear on meats that's essential for locking in flavors, creating that beautiful crusty exterior on steaks and burgers that we all love. It's not just about power; it's about the control and flexibility of your outdoor kitchen. It's like having a culinary flamethrower at your fingertips, perfect for a rolling boil for your lobster pot or laying down restaurant-quality sear marks on a porterhouse steak that would make a chef weep with joy.
Durable 304-Welded Stainless Steel Construction | Ultimate Protection
Constructed with 304-Welded Stainless Steel, isn't just a mark of quality; it's your assurance of longevity and resilience in the demanding outdoor kitchen environment. This premium material is renowned for its rust and corrosion resistance, which means it can stand up to the harsh elements—whether that's rain, snow, or relentless sunshine. With the Artisan Stainless Steel Built-In Power Burner, you can look forward to years of enjoyable, worry-free cooking without the need for costly repairs or replacements. It's the kind of investment that pays off every time you fire up the burner and sizzle your signature dishes to perfection
Dual Ring Burner Cooking Versatility
The Dual Ring Burner with Independent Controls is a testament to precise culinary engineering. This advanced feature allows you to simultaneously manage two distinct heat zones. The outer ring can roar with intense flames, perfect for creating a rapid boil for corn on the cob or sauté your favorite veggies for your steak dinner. Meanwhile, the inner ring can maintain a milder flame, ideal for simmering your favorite sauces or gently poaching fish. With Multi-Spark Electronic Ignition, gone are the days of matchsticks and guesswork. With a simple twist, a press of either burner ignition system allows you to make a seamless, hassle-free start to each burner ring independently of a quick and reliable ignition every time you cook.
Spacious Cooking Surface with Removable Wok Ring
Expand your culinary canvas with the Spacious 336 Sq Inch Cooking Surface. It’s ample space to tackle any size pot or pan you need to cook with. Whether you're looking to whip up a large side dish or quickly boil water in your outdoor kitchen, this burner has you covered. Craving a stir-fry? The Removable Grate for Wok has got you. Simply remove your inner grill grate wok ring for safe and secure wok placement. Whip up classic stir-fry dishes without leaving your outdoor kitchen. Below your power burner features the Full-Width Drip Tray ensures clean-up is a walk in the park. Plus, it’s a great guard against pesky grease flare-ups. To access it, simply use the pull-out drawer feature for an effortless cleaning for safe cooking every time.
After the feast is over and the last guest has sauntered away, content and full, the Removable Stainless Steel Cover steps in like a trusty shield, guarding your burner until the next gastronomic adventure calls. It's the hero that ensures your burner sleeps soundly, ready to fire up another day of epic outdoor cooking tales.
Manufacturer Information
Warranty Information
Artisan's commitment to quality is underscored by our robust warranty coverage. We assure the integrity of our stainless steel burners for a generous fifteen (15) years, guaranteeing them against material and workmanship defects. The resilience of the stainless steel body, lid, and housing components is backed for ten (10) years. For the stainless steel ceramic briquette trays, we provide a solid three (3) year warranty. Additionally, the ignition system, rotisserie motor, and built-in thermometer come with a one (1) year warranty. Please note, labor costs are not covered under this warranty.
Order now with free shipping!
Artisan Power Burner |
|
|---|---|
| Model | ARTP-18PB |
| Configuration | Built-In |
| Fuel Type |
|
| Exterior Material | 304 Welded Stainless Steel |
| Width | 18" |
| Depth | 26.25" |
| Height | 10" |
| Cut Out Depth | 9 1/4" |
| Cut Out Height | 22 3/8" |
| Cooking Area | 336 Sq. Inches |
| Removable Wok Ring | Included |
| Weight | 53 lbs. |
| Number of Burners | 2 |
| Burner Type | Dual Ring Burner |
| Total BTUs | 60,000 BTUs |
| Ignition Type | Multi-Spark Electronic Ignition |
| Ignition System Voltage | 110 to 120 volts AC |
| Gas Control Lights | Included |
| Gas Control Light Type | Blue LED Lights |
| Pull-Out Grease Tray | Included |
| Stainless Steel Removable Cover | Included |
| Made in the USA | Yes |
| Thermometer | None |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Artisan 18-Inch Power Burner
Key Features
- 60,000 BTU Heat Output: Intense heat to your outdoor cooking. Perfect for quickly heating large pots of water for seafood boils or getting that ideal sear on a thick-cut steak.
- 304-Welded Stainless Steel Construction: Offers unmatched durability and superior resistance to the elements, guaranteeing a long lifespan in any outdoor kitchen.
- Dual Ring Burner with Independent Controls: precise heat control for diverse cooking, from simmering delicate sauces to high-heat searing, all with one versatile burner.
- Multi-Spark Electronic Ignition: Safe and quick start every time. Just a turn and press the ignition button, and you’re ready to sear steaks or simmer sauces with precision.
- Spacious 336 Sq Inch Cooking Surface: Enjoy the freedom to boil large pots or sauté expansive vegetable medleys with the ample cooking area
- Removable Work Ring: Makes it simple to whip up stir-fry dishes by securely cradling your wok, ensuring stability and safety as you cook.
- Removable Stainless Steel Cover: A durable, removable cover shields your burner and its components from the elements, extending its life and performance.
- Gas Knob Control Blue LED Lights: Equipped with sleek gas knobs control Blue LED lighting for a professional look in your outdoor kitchen
Artisan Power Burner Features 60,000 BTUs of Cooking Power
Unleash the power of professional cooking in your own backyard with the 60,000 BTU Heat Output of the premium Artisan Stainless Steel Built-In Power Burner. With 60,000 BTUs at your command, you're equipped with the ideal level of power for virtually any outdoor cooking task. This high heat output is perfect for the home chef looking to expand their culinary versatility beyond the basics. It means you can swiftly bring a large pot of water to a boil for pasta al fresco or steamy seafood boils, without the long wait times typically associated with lower-powered burners.
This high BTU rating also gives you the capability to achieve the intense sear on meats that's essential for locking in flavors, creating that beautiful crusty exterior on steaks and burgers that we all love. It's not just about power; it's about the control and flexibility of your outdoor kitchen. It's like having a culinary flamethrower at your fingertips, perfect for a rolling boil for your lobster pot or laying down restaurant-quality sear marks on a porterhouse steak that would make a chef weep with joy.
Durable 304-Welded Stainless Steel Construction | Ultimate Protection
Constructed with 304-Welded Stainless Steel, isn't just a mark of quality; it's your assurance of longevity and resilience in the demanding outdoor kitchen environment. This premium material is renowned for its rust and corrosion resistance, which means it can stand up to the harsh elements—whether that's rain, snow, or relentless sunshine. With the Artisan Stainless Steel Built-In Power Burner, you can look forward to years of enjoyable, worry-free cooking without the need for costly repairs or replacements. It's the kind of investment that pays off every time you fire up the burner and sizzle your signature dishes to perfection
Dual Ring Burner Cooking Versatility
The Dual Ring Burner with Independent Controls is a testament to precise culinary engineering. This advanced feature allows you to simultaneously manage two distinct heat zones. The outer ring can roar with intense flames, perfect for creating a rapid boil for corn on the cob or sauté your favorite veggies for your steak dinner. Meanwhile, the inner ring can maintain a milder flame, ideal for simmering your favorite sauces or gently poaching fish. With Multi-Spark Electronic Ignition, gone are the days of matchsticks and guesswork. With a simple twist, a press of either burner ignition system allows you to make a seamless, hassle-free start to each burner ring independently of a quick and reliable ignition every time you cook.
Spacious Cooking Surface with Removable Wok Ring
Expand your culinary canvas with the Spacious 336 Sq Inch Cooking Surface. It’s ample space to tackle any size pot or pan you need to cook with. Whether you're looking to whip up a large side dish or quickly boil water in your outdoor kitchen, this burner has you covered. Craving a stir-fry? The Removable Grate for Wok has got you. Simply remove your inner grill grate wok ring for safe and secure wok placement. Whip up classic stir-fry dishes without leaving your outdoor kitchen. Below your power burner features the Full-Width Drip Tray ensures clean-up is a walk in the park. Plus, it’s a great guard against pesky grease flare-ups. To access it, simply use the pull-out drawer feature for an effortless cleaning for safe cooking every time.
After the feast is over and the last guest has sauntered away, content and full, the Removable Stainless Steel Cover steps in like a trusty shield, guarding your burner until the next gastronomic adventure calls. It's the hero that ensures your burner sleeps soundly, ready to fire up another day of epic outdoor cooking tales.
Manufacturer Information
Warranty Information
Artisan's commitment to quality is underscored by our robust warranty coverage. We assure the integrity of our stainless steel burners for a generous fifteen (15) years, guaranteeing them against material and workmanship defects. The resilience of the stainless steel body, lid, and housing components is backed for ten (10) years. For the stainless steel ceramic briquette trays, we provide a solid three (3) year warranty. Additionally, the ignition system, rotisserie motor, and built-in thermometer come with a one (1) year warranty. Please note, labor costs are not covered under this warranty.
Order now with free shipping!
Artisan Power Burner |
|
|---|---|
| Model | ARTP-18PB |
| Configuration | Built-In |
| Fuel Type |
|
| Exterior Material | 304 Welded Stainless Steel |
| Width | 18" |
| Depth | 26.25" |
| Height | 10" |
| Cut Out Depth | 9 1/4" |
| Cut Out Height | 22 3/8" |
| Cooking Area | 336 Sq. Inches |
| Removable Wok Ring | Included |
| Weight | 53 lbs. |
| Number of Burners | 2 |
| Burner Type | Dual Ring Burner |
| Total BTUs | 60,000 BTUs |
| Ignition Type | Multi-Spark Electronic Ignition |
| Ignition System Voltage | 110 to 120 volts AC |
| Gas Control Lights | Included |
| Gas Control Light Type | Blue LED Lights |
| Pull-Out Grease Tray | Included |
| Stainless Steel Removable Cover | Included |
| Made in the USA | Yes |
| Thermometer | None |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.