American Outdoor Grill T-Series 36 Inch 3 Burner Built-In Gas Grill With Rotisserie
SKU 36NBT
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Original Price
$3,243.00
Current Price
$2,918.70
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Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
AOG T-Series 36 Inch 3 Burner Built-In Gas Grill with Rotisserie
Key Features:
- 300 series stainless steel construction for ultimate durability against weather, rust, and even what Mother Nature throws your way.
- Three high-performance U-burners (50,000 BTUs) made from stainless steel for ultimate high-heat and even heat distribution across your grill.
- Diamond Sear stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks.
- 648 sq. inch main grill area for up to 30 burgers or multiple dishes at once. Perfect for smaller gatherings or family feasts.
- Stainless steel warming rack with 181 sq. inch of space for toasting garlic bread or melting cheese on your burgers.
- Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat.
- Infrared rotisserie backburner with 12,000 BTUs adds instant outdoor cooking versatility to your grill.
- Heavy-duty rotisserie kit included with a convenient handle and, a 4-prong adjustable meat holder to handle any type of meat with ease.
- Reliable Piezo Ignition: Push-to-start piezo "Rapid Light" ignition ensures a safe and reliable start every time. No batteries are required.
- Made in the USA: Proudly manufactured in the United States.
AOG 36" Grill with 300-series stainless steel
Enhance your outdoor cooking with the American Outdoor Grill T Series 36 Inch 3 Burner Built-In Gas Grill with Rotisserie, a perfect blend of large grilling capacity, functionality, and enduring quality. The spacious grill size is popular in the grilling industry because you can easily cook for large gatherings or cook multiple BBQ favorites at the same time in the spacious main grilling area.
Built from 300-series stainless steel, this grill is built to withstand any weather conditions or any season you face, and the rust-resistant surface will keep your grill clean and pristine for years to come. The stainless-steel surface is not only easy to clean, but it also pairs perfectly with T-Series side burners and American Outdoor Grill storage doors and drawers, giving you a professional modern clean look in your outdoor kitchen.
AOG continues its durable grill reputation featuring a double-layered stainless steel satin finish hood equipped with an analog temperature gauge, providing a professional look and an insulated hood for consistent temperature control. The double-walled grill hood is perfect for maintaining optimal grilling temperature inside, especially when the weather or seasons don't cooperate. Keeping the heat inside your grill with the easy-to-read analog temperature gauge on the hood allows for easy temperature monitoring, giving you better-grilled flavor and perfectly cooked BBQ dishes.
American Outdoor Grills 36" T-Series Diamond Sear Cooking Grids
The American Outdoor Grill T Series 36 Inch 3 Burner Built-In Gas Grill with Rotisserie is expertly crafted with Three (3) powerful U-shaped 304-grade stainless steel burners. These high-performance burners give you an enormous range of temperatures, ideal for both low and slow cooking as well as high-heat searing. In total, these superior U-shaped burners deliver a powerful 50,000 BTUs total output. These advanced U-burners are specifically designed for optimal heat output and even distribution across your entire grill with their wide multi-fuel ports spread throughout the U-shaped burners, ensuring that everything from steaks to vegetables cooks perfectly every time.
Above your burners, AOG gives you the patented Diamond Sear stainless steel cooking grids by American Outdoor Grills. The flat surface diamond pattern of these grids increases the cooking surface, resulting in enhanced heat distribution and more surface contact between your food and grill grates for even cooking. This innovative cooking grate design provides more direct heat and enhanced searing capabilities, locking in juices and flavors for mouth-watering meals and visually appealing grill marks. Whether you're aiming for perfectly seared ribeye or gently cooked delicate fish, these industry-leading Diamond Sear cooking grids make it effortless, offering unparalleled performance and versatility for all your grilling needs.
Grill up to 30 burgers at once
This spacious T-Series 36-inch grill comes with a generous 648 sq. inch primary cooking surface, complemented by a 181 sq. inch stainless steel warming rack, making it perfect for both intimate family dinners and larger gatherings. Easily grill up to 30 burgers on your main grilling surface or simultaneously cook your BBQ favorites for parties or family gatherings.
Directly above your main grilling surface is your stainless steel warming rack which is perfect for adding additional grilling space for heating food, melting your cheese on your burger, or toasting your buns. The T-series by AOG comes with stainless steel vaporizer panels. These heavy-duty vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights.
The American Outdoor Grill T Series 36 Inch 3 Burner Gas Grill gives you the ever-reliable “Rapid Light” piezo ignition system. This easy-to-use ignition system operates without the need for external power or batteries, offering unparalleled convenience and reliability. With a simple push and turn, the piezo ignition system ignites quickly and effortlessly, ensuring a hassle-free start to your grilling sessions. This user-friendly ignition system not only enhances the ease of use but also adds a layer of safety, making your grill safe and reliable to start every time without hassle.
Includes infrared rotisserie burner and rotisserie kit
For those who love the art of rotisserie cooking, the infrared rotisserie backburner with 12,000 BTUs adds versatility to your culinary repertoire. Easily controlled from your front gas control panel, this infrared burner is perfect for adding instant outdoor cooking versatility in the snap of your fingers. This infrared burner uses a 120V plug-in power source for power.
The T-Series grill includes a heavy-duty rotisserie kit with a 4-prong adjustable meat holder that accommodates various types of meat, making it simple to roast anything from chicken to a large beef joint with finesse. No more buying rotisserie chicken that has been at the store all day, cook juicy rotisserie chicken right in your backyard with perfection and freshness.
The grill comes with a 10-inch grease drip pull-out tray located on the bottom of your grill, funneling grease into an easily accessible drip tray. Simply pull the drawer out and easily clean, preventing flare-ups and unwanted flavors for your next cookout. The American Outdoor Grill 36-inch 3 Burner Built-In T Series Gas Grill with Rotisserie is the perfect solution for a spacious backyard grill with luxury grilling features. Order now with free shipping!
Warranty
AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.
Manufacturer Information
Click here for the Cut-Out Dimensions
Click here for Gas Conversion Kit Instructions
Click here for Warranty Information
Click here for the Quick Start-Up Manual
Buy now and enjoy free shipping!
Specs & Dimensions
American Outdoor Grill T Series 36" Built-In Grill with Rotisserie |
|
|---|---|
| Models | 36NBT |
| Collection | T Series |
| Material | 304 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Propane Conversion Kit Type | Included |
| Configuration | Built In |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Burner |
| Number of Burners | 3 Burners |
| Total Grilling BTUs | 50,000 |
| Total Grilling Area | 829 Sq. Inches |
| Main Grilling Area | 648 Sq. Inches |
| Warming Rack Area | 181 Sq. Inches |
| Grilling Grid Dimensions | 37" X 18" |
| Burger Count | 30 |
| 120V Plug-In Power Source | For Rotisserie Burner & Rotisserie Kit Motor |
| Infrared Rotisserie Burner | Included |
| Infrared Rotisserie Burner Total BTUs | 12,000 BTUs |
| Rotisserie Kit | Included |
| Primary Ignition Type | Piezo "Rapid Light" Ignition |
| Flash Tubes (Secondary Ignition) | No |
| Gas Hose Included | Yes |
| Spring Assisted Hood | No |
| Thermometer | Analog on Grill Hood |
| Grilling Lights | None |
| Made in the USA | Yes |
Product Videos
AOG T-Series Grill
Gas Burner & Flavor Grid Overview
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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- Description
- Specs & Dimensions
- Product Videos
- Shipping & Delivery Info
- Easy Returns
Description
AOG T-Series 36 Inch 3 Burner Built-In Gas Grill with Rotisserie
Key Features:
- 300 series stainless steel construction for ultimate durability against weather, rust, and even what Mother Nature throws your way.
- Three high-performance U-burners (50,000 BTUs) made from stainless steel for ultimate high-heat and even heat distribution across your grill.
- Diamond Sear stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks.
- 648 sq. inch main grill area for up to 30 burgers or multiple dishes at once. Perfect for smaller gatherings or family feasts.
- Stainless steel warming rack with 181 sq. inch of space for toasting garlic bread or melting cheese on your burgers.
- Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat.
- Infrared rotisserie backburner with 12,000 BTUs adds instant outdoor cooking versatility to your grill.
- Heavy-duty rotisserie kit included with a convenient handle and, a 4-prong adjustable meat holder to handle any type of meat with ease.
- Reliable Piezo Ignition: Push-to-start piezo "Rapid Light" ignition ensures a safe and reliable start every time. No batteries are required.
- Made in the USA: Proudly manufactured in the United States.
AOG 36" Grill with 300-series stainless steel
Enhance your outdoor cooking with the American Outdoor Grill T Series 36 Inch 3 Burner Built-In Gas Grill with Rotisserie, a perfect blend of large grilling capacity, functionality, and enduring quality. The spacious grill size is popular in the grilling industry because you can easily cook for large gatherings or cook multiple BBQ favorites at the same time in the spacious main grilling area.
Built from 300-series stainless steel, this grill is built to withstand any weather conditions or any season you face, and the rust-resistant surface will keep your grill clean and pristine for years to come. The stainless-steel surface is not only easy to clean, but it also pairs perfectly with T-Series side burners and American Outdoor Grill storage doors and drawers, giving you a professional modern clean look in your outdoor kitchen.
AOG continues its durable grill reputation featuring a double-layered stainless steel satin finish hood equipped with an analog temperature gauge, providing a professional look and an insulated hood for consistent temperature control. The double-walled grill hood is perfect for maintaining optimal grilling temperature inside, especially when the weather or seasons don't cooperate. Keeping the heat inside your grill with the easy-to-read analog temperature gauge on the hood allows for easy temperature monitoring, giving you better-grilled flavor and perfectly cooked BBQ dishes.
American Outdoor Grills 36" T-Series Diamond Sear Cooking Grids
The American Outdoor Grill T Series 36 Inch 3 Burner Built-In Gas Grill with Rotisserie is expertly crafted with Three (3) powerful U-shaped 304-grade stainless steel burners. These high-performance burners give you an enormous range of temperatures, ideal for both low and slow cooking as well as high-heat searing. In total, these superior U-shaped burners deliver a powerful 50,000 BTUs total output. These advanced U-burners are specifically designed for optimal heat output and even distribution across your entire grill with their wide multi-fuel ports spread throughout the U-shaped burners, ensuring that everything from steaks to vegetables cooks perfectly every time.
Above your burners, AOG gives you the patented Diamond Sear stainless steel cooking grids by American Outdoor Grills. The flat surface diamond pattern of these grids increases the cooking surface, resulting in enhanced heat distribution and more surface contact between your food and grill grates for even cooking. This innovative cooking grate design provides more direct heat and enhanced searing capabilities, locking in juices and flavors for mouth-watering meals and visually appealing grill marks. Whether you're aiming for perfectly seared ribeye or gently cooked delicate fish, these industry-leading Diamond Sear cooking grids make it effortless, offering unparalleled performance and versatility for all your grilling needs.
Grill up to 30 burgers at once
This spacious T-Series 36-inch grill comes with a generous 648 sq. inch primary cooking surface, complemented by a 181 sq. inch stainless steel warming rack, making it perfect for both intimate family dinners and larger gatherings. Easily grill up to 30 burgers on your main grilling surface or simultaneously cook your BBQ favorites for parties or family gatherings.
Directly above your main grilling surface is your stainless steel warming rack which is perfect for adding additional grilling space for heating food, melting your cheese on your burger, or toasting your buns. The T-series by AOG comes with stainless steel vaporizer panels. These heavy-duty vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights.
The American Outdoor Grill T Series 36 Inch 3 Burner Gas Grill gives you the ever-reliable “Rapid Light” piezo ignition system. This easy-to-use ignition system operates without the need for external power or batteries, offering unparalleled convenience and reliability. With a simple push and turn, the piezo ignition system ignites quickly and effortlessly, ensuring a hassle-free start to your grilling sessions. This user-friendly ignition system not only enhances the ease of use but also adds a layer of safety, making your grill safe and reliable to start every time without hassle.
Includes infrared rotisserie burner and rotisserie kit
For those who love the art of rotisserie cooking, the infrared rotisserie backburner with 12,000 BTUs adds versatility to your culinary repertoire. Easily controlled from your front gas control panel, this infrared burner is perfect for adding instant outdoor cooking versatility in the snap of your fingers. This infrared burner uses a 120V plug-in power source for power.
The T-Series grill includes a heavy-duty rotisserie kit with a 4-prong adjustable meat holder that accommodates various types of meat, making it simple to roast anything from chicken to a large beef joint with finesse. No more buying rotisserie chicken that has been at the store all day, cook juicy rotisserie chicken right in your backyard with perfection and freshness.
The grill comes with a 10-inch grease drip pull-out tray located on the bottom of your grill, funneling grease into an easily accessible drip tray. Simply pull the drawer out and easily clean, preventing flare-ups and unwanted flavors for your next cookout. The American Outdoor Grill 36-inch 3 Burner Built-In T Series Gas Grill with Rotisserie is the perfect solution for a spacious backyard grill with luxury grilling features. Order now with free shipping!
Warranty
AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.
Manufacturer Information
Click here for the Cut-Out Dimensions
Click here for Gas Conversion Kit Instructions
Click here for Warranty Information
Click here for the Quick Start-Up Manual
Buy now and enjoy free shipping!
Specs & Dimensions
American Outdoor Grill T Series 36" Built-In Grill with Rotisserie |
|
|---|---|
| Models | 36NBT |
| Collection | T Series |
| Material | 304 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Propane Conversion Kit Type | Included |
| Configuration | Built In |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Burner |
| Number of Burners | 3 Burners |
| Total Grilling BTUs | 50,000 |
| Total Grilling Area | 829 Sq. Inches |
| Main Grilling Area | 648 Sq. Inches |
| Warming Rack Area | 181 Sq. Inches |
| Grilling Grid Dimensions | 37" X 18" |
| Burger Count | 30 |
| 120V Plug-In Power Source | For Rotisserie Burner & Rotisserie Kit Motor |
| Infrared Rotisserie Burner | Included |
| Infrared Rotisserie Burner Total BTUs | 12,000 BTUs |
| Rotisserie Kit | Included |
| Primary Ignition Type | Piezo "Rapid Light" Ignition |
| Flash Tubes (Secondary Ignition) | No |
| Gas Hose Included | Yes |
| Spring Assisted Hood | No |
| Thermometer | Analog on Grill Hood |
| Grilling Lights | None |
| Made in the USA | Yes |
Product Videos
AOG T-Series Grill
Gas Burner & Flavor Grid Overview
Shipping & Delivery Info
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
