Placeholder American Outdoor Grill L Series 36" Portable Gas Grill w/ Side Burner — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience
American Outdoor Grill L Series 36 Inch 3 Burner Portable Gas Grill With Side Burner - 36PCL-00SP

American Outdoor Grill L Series 36 Inch 3 Burner Portable Gas Grill With Side Burner - 36PCL-00SP

by American Outdoor Grill
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$4,744.00
$4,269.60
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Free 4 Piece Tool Kit With Your AOG Grill Purchase!

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Family Operated with 20 Years Experience!

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AOG L Series 36 Inch 3 Burner Portable Gas Grill with Side Burner

Key Features

    • 304 stainless steel construction for ultimate durability against weather, rust, and what even Mother Nature throws your way.
    • Three 304 stainless steel U-burners with 50,000 BTUs total for high heat grilling and even heat distribution across your entire grill.
    • Diamond stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks. 
    • Single side burner with 12,000 BTUs for cooking side dishes, boiling water, and ultimate outdoor cooking versatility. 
    • 829 sq. inch cooking surface for up to 30 burgers or multiple dishes at once. 
    • Stainless steel warming rack with 151 sq. inch space for toasting garlic bread or melting cheese on your burgers. 
    • Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat. 
    • Electronic push button ignition for a safe reliable start every time. Requires 120V plug-in power source to be plugged in.
    • 10-inch pull-out grease drip tray on the bottom of your grill for quick and easy grease removal keeping your grill safe and clean from flare-ups.
    • Dual interior grill halogen lights for easy nighttime grilling safely.
    • Blue LED lights on the gas control panel for a modern professional look in your outdoor kitchen.
    • Includes 120V plug-in power source for the ignition system, interior lights, and exterior lighting.
    • It comes in natural gas and includes a propane conversion kit for a quick change. 
    • Includes grill cart with 4 caster wheels with locks, wide double door storage, side shelves, and propane tank holder below.
    • Manufactured and built in the USA giving you premium high-quality materials and construction.

 AOG 36" Portable Grill Made With 304 Stainless Steel Construction

Elevate your grilling experience with the American Outdoor Grill L Series 36 Inch 3 Burner Portable Gas Grill with Side Burner, this grill size offers complete versatility in outdoor grilling with convenient mobility for moving your portable grill easily around the patio or backyard. AOG designed this grill to last with USA 304-grade stainless steel construction. This premium 36-inch built-in gas grill is able to withstand all four seasons and whatever Mother Nature has in store. Built with durability against wear and tear from use and with its ultimate rust-resistant construction, this grill will give you years of long-lasting grilling Its superior stainless steel construction. On top of the grill features a double-layered stainless steel satin finish hood with an analog temperature gauge, not only provides a professional stainless look to your outdoor kitchen or grill island but also provides an insulated grill hood that keeps your temperature consistent when grilling. Keep your heat in and maintain the temperature you need with the extra-large mounted temperature gauge right on your grill hood.

American 36" Portable Grill Comes With U-Burners With 50,000 BTUs

American Outdoor Grill brings high-performance grilling with Three (3) high-quality 304 stainless steel U-shaped burners, delivering a total of 50,000 BTUs. These three powerful U-burners are designed for extreme heat output and even heat distribution across the main grilling area with their wide multi-fuel port shape, ensuring your steaks and vegetables cook evenly every time. Right above your high-powered burners are industry-leading Diamond Sear stainless steel cooking grids. The Diamond Sear Cooking Grids by American Outdoor Grill feature a unique, patented diamond pattern design that increases the cooking surface, leading to better heat distribution and more efficient cooking. This innovative cooking grate design enhances the grilling experience by providing more direct heat and searing capability, which locks in juices and flavors for exceptionally tasty and gives you those perfect sear marks. Get those perfect sear marks on your ribeye or cook delicate fish with ease with the industry-leading Diamond Sear cooking grids. 

Grill Up To 30 Burgers At Once With 829 Sq. Inches of Grilling Space

AOG's L-Series 36-inch Freestanding Gas Grill comes with a spacious 648 sq. inch main grilling area, equipped with an 181 sq. inch heavy-duty warming rack above your spacious main grilling area. This enormous capacity is perfect for both large parties or just family and friends. Your main grilling surface which measures (37" (W) x 18" (L) and fits up to 30 burgers easily on your or simultaneously handles multiple dishes. Featuring a stainless steel warming rack which is perfect for adding additional grilling space for heating food, melting the cheese on your burger, or toasting your buns. Below your grilling surface, AOG gives you stainless steel vaporizer panels for safety and flavor enhancement. These heavy-gauged vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights.

Requires 120V Plug-In Power Source

American Outdoor Grills provide grilling convenience from top to bottom. Featuring an easy-to-use electronic push-button ignition system. Requiring no batteries and starts up in seconds with its push-start ignition located conveniently on the side of your grill control panel. The added convenience of a 120V plug-in power source means you're ready to grill at a moment's notice. All electric components on your AOG grill are dependent on the 120V plug-in power sources, which include your ignition system, interior halogen lights, and exterior blue gas control panel lights. When the sun sets, the interior dual bright halogen lighting, easily activated by a button, makes night grilling a breeze, adding a touch of sophistication to your outdoor cooking sessions. 

Includes 12,000 BTU Single-Side Burner Over $500 In Value

On the side of your AOG 36-inch grill cart, your grilling area is expanded with a 12,000 BTU single-side burner. Conveniently controlled right from your front control panel with a piezo ignition system for quick and fast starts every time. This built-in single-side burner packs a punch with 12,000 BTUs allowing you to boil water fast at high heat or simmer your favorite sauce at low heat. Equipped with a brass burner, this single-side burner can handle high heat and low heat temperature ranges for years to come with durability. when not in use simply shut the protective stainless steel lid on your single-side burner for an expanded grill area for you to rest your BBQ utensils or put a serving plate.

Includes feature-loaded grill cart

Included with your purchase is the AOG 36-inch deluxe grill cart giving you complete mobility and functionality around the backyard or patio. This deluxe grill cart comes with four (4) locking caster wheels for easy mobility allowing you to bring your grill to the party.  Lock the caster wheels in place for a safe and secure cooking area without your grill moving around. On the other side of your single burner features a 12-inch fixed stainless steel shelf for an expanded cooking area. Below your features, is a 37-inch wide double door with a recessed door handle for a sleek look and ample storage. Inside your wide space double is a gas tank holder. This gas tank holder is easy to use, by simply placing your gas cylinder in the bracket and then using the pull-latch to strap your tank securely in place for safe mobility and storage. For additional gas safety, AOG has designed this cart with ample ventilation louvers to prevent gas build-ups and allow air to flow freely. The American Outdoor Grill L Series 36 Inch Portable Gas Grill With Side Burner is the perfect grilling solution for the backyard or patio. Order now with free shipping!

Manufacturers Information

Click for the Owner Manual

Click here for Unpacking Instructions

Click here for Gas Conversion Kit Instructions

Click here for Warranty Information

Click here for the Quick Start-Up Manual

Warranty

AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.

American Outdoor Grills Learning Center

     

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American Outdoor Grill L Series 36" Portable Gas Grill With Side Burner
Models 
  • Natural Gas: 36PCL-00SP
  • Propane: Conversion Included
Collection L Series
Configuration Freestanding
Material 300 Series Stainless Steel 
Fuel Type Natural Gas or Propane
Propane Conversion Kit Included
Dimensions
  • Width: 62.25"
  • Depth: 24 3/4"
  • Height: 48 1/2"
Weight 245 lbs.
Number of Burners 3 Burners
Burner Type U-Burners
Total Grilling BTUs 50,000 BTUs
Cooking Grate Material 304 Stainless Steel
Cooking Grate Type Diamond Sear Cooking Grids
Total Grilling Area  829 Sq In
Main Grilling Area 648 Sq In
Secondary Grilling Area 181 Sq In
Grilling Grid Dimensions 37" X 18"
Burger Count 30
120V Plug-In Power Source
  • Infrared Rotisserie Burner
  • Rotisserie Kit
  • Electronic Ignition
  • Exterior Lights
  • Interior Lights
Rotisserie Kit Sold Separately
Infrared Rotisserie Burner None
Single Side Burner Included
Single Side Burner BTUs 12,000 BTUs
Primary Ignition Type Piezo "Rapid Light" Ignition
Flash Tubes No
Gas Hose Included Yes
10-Inch Grease Tray Included
Spring Assisted Hood No
Thermometer Analog on Grill Hood
Grilling Lights Interior/Exterior
Interior Grilling Lights Dual Halogen Lights
Exterior Grilling Lights Blue LED Lights on Gas Controls
Grill Cart Wheel Type Four (4) Caster Wheels With Locks
Single Fixed Stainless Steel Side Shelf Included
Single Fixed Stainless Steel Side Shelf Width 12.5"
Grill Double Door Width 37"
Gas Cylinder Holder Included
Gas Cylinder Holder Type Bracket With Pull-Latch Strap
Made in the USA Yes

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    AOG L Series 36 Inch 3 Burner Portable Gas Grill with Side Burner

    Key Features

      • 304 stainless steel construction for ultimate durability against weather, rust, and what even Mother Nature throws your way.
      • Three 304 stainless steel U-burners with 50,000 BTUs total for high heat grilling and even heat distribution across your entire grill.
      • Diamond stainless steel cooking grids for maximum surface contact for even cooking and the perfect sear marks. 
      • Single side burner with 12,000 BTUs for cooking side dishes, boiling water, and ultimate outdoor cooking versatility. 
      • 829 sq. inch cooking surface for up to 30 burgers or multiple dishes at once. 
      • Stainless steel warming rack with 151 sq. inch space for toasting garlic bread or melting cheese on your burgers. 
      • Stainless steel vaporizer panels vaporize food drippings to enhance flavor, protect burners, and even distribute heat. 
      • Electronic push button ignition for a safe reliable start every time. Requires 120V plug-in power source to be plugged in.
      • 10-inch pull-out grease drip tray on the bottom of your grill for quick and easy grease removal keeping your grill safe and clean from flare-ups.
      • Dual interior grill halogen lights for easy nighttime grilling safely.
      • Blue LED lights on the gas control panel for a modern professional look in your outdoor kitchen.
      • Includes 120V plug-in power source for the ignition system, interior lights, and exterior lighting.
      • It comes in natural gas and includes a propane conversion kit for a quick change. 
      • Includes grill cart with 4 caster wheels with locks, wide double door storage, side shelves, and propane tank holder below.
      • Manufactured and built in the USA giving you premium high-quality materials and construction.

     AOG 36" Portable Grill Made With 304 Stainless Steel Construction

    Elevate your grilling experience with the American Outdoor Grill L Series 36 Inch 3 Burner Portable Gas Grill with Side Burner, this grill size offers complete versatility in outdoor grilling with convenient mobility for moving your portable grill easily around the patio or backyard. AOG designed this grill to last with USA 304-grade stainless steel construction. This premium 36-inch built-in gas grill is able to withstand all four seasons and whatever Mother Nature has in store. Built with durability against wear and tear from use and with its ultimate rust-resistant construction, this grill will give you years of long-lasting grilling Its superior stainless steel construction. On top of the grill features a double-layered stainless steel satin finish hood with an analog temperature gauge, not only provides a professional stainless look to your outdoor kitchen or grill island but also provides an insulated grill hood that keeps your temperature consistent when grilling. Keep your heat in and maintain the temperature you need with the extra-large mounted temperature gauge right on your grill hood.

    American 36" Portable Grill Comes With U-Burners With 50,000 BTUs

    American Outdoor Grill brings high-performance grilling with Three (3) high-quality 304 stainless steel U-shaped burners, delivering a total of 50,000 BTUs. These three powerful U-burners are designed for extreme heat output and even heat distribution across the main grilling area with their wide multi-fuel port shape, ensuring your steaks and vegetables cook evenly every time. Right above your high-powered burners are industry-leading Diamond Sear stainless steel cooking grids. The Diamond Sear Cooking Grids by American Outdoor Grill feature a unique, patented diamond pattern design that increases the cooking surface, leading to better heat distribution and more efficient cooking. This innovative cooking grate design enhances the grilling experience by providing more direct heat and searing capability, which locks in juices and flavors for exceptionally tasty and gives you those perfect sear marks. Get those perfect sear marks on your ribeye or cook delicate fish with ease with the industry-leading Diamond Sear cooking grids. 

    Grill Up To 30 Burgers At Once With 829 Sq. Inches of Grilling Space

    AOG's L-Series 36-inch Freestanding Gas Grill comes with a spacious 648 sq. inch main grilling area, equipped with an 181 sq. inch heavy-duty warming rack above your spacious main grilling area. This enormous capacity is perfect for both large parties or just family and friends. Your main grilling surface which measures (37" (W) x 18" (L) and fits up to 30 burgers easily on your or simultaneously handles multiple dishes. Featuring a stainless steel warming rack which is perfect for adding additional grilling space for heating food, melting the cheese on your burger, or toasting your buns. Below your grilling surface, AOG gives you stainless steel vaporizer panels for safety and flavor enhancement. These heavy-gauged vaporizer panels are a game-changer, vaporizing food drippings to enhance flavor, protect burners, and promote even heat distribution across your entire grilling surface, giving you that smoky rich grilling flavor every time on your grilled delights.

    Requires 120V Plug-In Power Source

    American Outdoor Grills provide grilling convenience from top to bottom. Featuring an easy-to-use electronic push-button ignition system. Requiring no batteries and starts up in seconds with its push-start ignition located conveniently on the side of your grill control panel. The added convenience of a 120V plug-in power source means you're ready to grill at a moment's notice. All electric components on your AOG grill are dependent on the 120V plug-in power sources, which include your ignition system, interior halogen lights, and exterior blue gas control panel lights. When the sun sets, the interior dual bright halogen lighting, easily activated by a button, makes night grilling a breeze, adding a touch of sophistication to your outdoor cooking sessions. 

    Includes 12,000 BTU Single-Side Burner Over $500 In Value

    On the side of your AOG 36-inch grill cart, your grilling area is expanded with a 12,000 BTU single-side burner. Conveniently controlled right from your front control panel with a piezo ignition system for quick and fast starts every time. This built-in single-side burner packs a punch with 12,000 BTUs allowing you to boil water fast at high heat or simmer your favorite sauce at low heat. Equipped with a brass burner, this single-side burner can handle high heat and low heat temperature ranges for years to come with durability. when not in use simply shut the protective stainless steel lid on your single-side burner for an expanded grill area for you to rest your BBQ utensils or put a serving plate.

    Includes feature-loaded grill cart

    Included with your purchase is the AOG 36-inch deluxe grill cart giving you complete mobility and functionality around the backyard or patio. This deluxe grill cart comes with four (4) locking caster wheels for easy mobility allowing you to bring your grill to the party.  Lock the caster wheels in place for a safe and secure cooking area without your grill moving around. On the other side of your single burner features a 12-inch fixed stainless steel shelf for an expanded cooking area. Below your features, is a 37-inch wide double door with a recessed door handle for a sleek look and ample storage. Inside your wide space double is a gas tank holder. This gas tank holder is easy to use, by simply placing your gas cylinder in the bracket and then using the pull-latch to strap your tank securely in place for safe mobility and storage. For additional gas safety, AOG has designed this cart with ample ventilation louvers to prevent gas build-ups and allow air to flow freely. The American Outdoor Grill L Series 36 Inch Portable Gas Grill With Side Burner is the perfect grilling solution for the backyard or patio. Order now with free shipping!

    Manufacturers Information

    Click for the Owner Manual

    Click here for Unpacking Instructions

    Click here for Gas Conversion Kit Instructions

    Click here for Warranty Information

    Click here for the Quick Start-Up Manual

    Warranty

    AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.

    American Outdoor Grills Learning Center

         

    Buy now and enjoy free shipping!

    American Outdoor Grill L Series 36" Portable Gas Grill With Side Burner
    Models 
    • Natural Gas: 36PCL-00SP
    • Propane: Conversion Included
    Collection L Series
    Configuration Freestanding
    Material 300 Series Stainless Steel 
    Fuel Type Natural Gas or Propane
    Propane Conversion Kit Included
    Dimensions
    • Width: 62.25"
    • Depth: 24 3/4"
    • Height: 48 1/2"
    Weight 245 lbs.
    Number of Burners 3 Burners
    Burner Type U-Burners
    Total Grilling BTUs 50,000 BTUs
    Cooking Grate Material 304 Stainless Steel
    Cooking Grate Type Diamond Sear Cooking Grids
    Total Grilling Area  829 Sq In
    Main Grilling Area 648 Sq In
    Secondary Grilling Area 181 Sq In
    Grilling Grid Dimensions 37" X 18"
    Burger Count 30
    120V Plug-In Power Source
    • Infrared Rotisserie Burner
    • Rotisserie Kit
    • Electronic Ignition
    • Exterior Lights
    • Interior Lights
    Rotisserie Kit Sold Separately
    Infrared Rotisserie Burner None
    Single Side Burner Included
    Single Side Burner BTUs 12,000 BTUs
    Primary Ignition Type Piezo "Rapid Light" Ignition
    Flash Tubes No
    Gas Hose Included Yes
    10-Inch Grease Tray Included
    Spring Assisted Hood No
    Thermometer Analog on Grill Hood
    Grilling Lights Interior/Exterior
    Interior Grilling Lights Dual Halogen Lights
    Exterior Grilling Lights Blue LED Lights on Gas Controls
    Grill Cart Wheel Type Four (4) Caster Wheels With Locks
    Single Fixed Stainless Steel Side Shelf Included
    Single Fixed Stainless Steel Side Shelf Width 12.5"
    Grill Double Door Width 37"
    Gas Cylinder Holder Included
    Gas Cylinder Holder Type Bracket With Pull-Latch Strap
    Made in the USA Yes

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    30 Day Returns

    We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 30 Day Return Policy

    We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.