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American Outdoor Grill 30 Inch T-Series Grill Island Bundle
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American Outdoor Grill 30 Inch T-Series Grill Island Bundle

SKU IP-30TO-CGT-75SM
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Original Price $8,411.00
Current Price $7,569.90
+ Free Shipping
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AOG 30 Inch T-Series Grill Island Bundle


Key Features

  • Pre-assembled grill island with a 34 3/4" wide countertop, ideal for grilling, prepping, and serving in one convenient space.
  • Constructed from durable glass fiber reinforced concrete with a grey base and polished smoke-colored countertop.
  • Features the AOG L-Series 30" 3 Burner Grill with 45,000 BTUs, 691 sq. in. grilling area, piezo ignition, and vaporizer panels for top-notch grilling performance.
  • AOG 14" Vented Single Door with Tank Tray for secure and safe propane storage.
  • AOG 24" Single Horizontal Door located under the grill for ample storage space, keeping all your outdoor cooking essentials close at hand.
  • Assembly required (See installation instructions). Includes leveler feet for installation with drilling in patio or pavers.
  • Comes in natural gas and includes a propane conversion kit.

American Outdoor Grill 30-Inch T-Series Grill Island Kit

Skip the headaches of permits, construction, labor costs, and the usual hassles that come with outdoor kitchen projects. With this pre-fabricated grill island, you can have a fully finished setup ready for use in just 1-2 hours. Assembly requires only two people and a few basic tools: a 3/4" and 1/2" open-end wrench, a power drill with a 5/16" hex driver and #2 Phillips driver, a level, and a flathead screwdriver. The grill island is designed for secure winterizing, featuring leveling feet that provide stable, flat placement without the need for bolting or built-in installation on your patio, pavers, concrete, or deck. When the season ends, simply move it to a safe storage location.

Crafted for durability and lasting color, this grill island is constructed from glass fiber reinforced concrete (GFRC), designed to endure all four seasons and withstand various weather conditions. GFRC is engineered to expand and contract without cracking and to retain its color for a lifetime. 

The grill island features a neutral concrete grey base with a polished smoke top, seamlessly blending into your outdoor environment. Its compact, functional design, clean lines, and modern finish make it a standout centerpiece for any outdoor kitchen.

Measuring 76 1/4” (w) x 35 3/4” (d) x 36” (h), this straight-design grill island offers ample functional space. The AOG Grill is strategically positioned on the left side, leaving a generous 35 3/4" wide countertop—ideal for extended cooking areas, prepping, serving, or entertaining. The island includes the American Outdoor Grill 30” T-Series 3 Burner Built-In Grill, delivering 45,000 BTUs of grilling power for a complete outdoor cooking experience with high performance and durability.

Beneath the countertop and grill, the island provides substantial storage space with the AOG 14" x 24" Single Horizontal Door (14-20-SS DL), perfect for larger outdoor cooking essentials. Gas storage and safety are prioritized with the AOG 20” x 14” Louvered Door with Tank Tray (20-14-SS DLV), located on the front side of the grill island beneath the countertop. This vented single door ensures proper airflow, preventing heat and gas build-up.

Safety is further enhanced by the AOG 1-Hour Stainless Steel Gas Timer Box (5521-11T), which automatically shuts off the gas supply after one hour, preventing overcooking and conserving fuel. Simplify your outdoor cooking and entertaining with the American Outdoor Grill Island Kit.


What's Included in your AOG 30" T-Series Grill Island Kit?

American Outdoor Grills T-Series 30-Inch 3 Burner Grill

  • 691 sq. inches of cooking area – Perfect for grilling multiple foods at once or hosting gatherings.
  • 45,000 BTUs across 3 burners – Delivers powerful high heat for exceptional searing and grilling.
  • Diamond Sear Cooking Grids – Ensures optimal heat retention and prevents food from slipping through.
  • 300 series stainless steel construction – Designed for durability and resistance against the elements.
  • "Rapid Light" Piezo Ignition – Provides easy and reliable starts without batteries or electricity.
  • Stainless steel vaporizer panels – Promotes even heat distribution and reduces flare-ups.
  • Solid brass valves – Allows for precise temperature control, ensuring a perfect grilling experience.
AOG L Series 30-Inch Grill

AOG L Series Grill Island Outdoor Storage & Appliances

AOG Horizontal Single Access Door

AOG Horizontal Single Access Door

  • Perfect under-grill storage.
  • 304 stainless steel – Weather and rust-resistant.
  • Double-walled – For added durability.
  • Raised mounting – Sleek, professional look.
  • Made in the USA – Premium quality.
  • Tubular handles – Matches AOG components.
AOG Single Door With Tray Tank

AOG Single Vented Door With Tray Tank

  • Louvers – Prevent gas build-ups.
  • Pull-out tray – Easy gas tank access.
  • 304 stainless steel – Weather-resistant.
  • Double-walled – Ensures durability.
  • Raised mounting – Bold, professional look.
  • Made in the USA – Premium craftsmanship.
AOG Gas Timer

AOG 1-Hour Gas Timer

  • 304 stainless steel – Lasting durability.
  • 1-hour timer – Automatic control.
  • Stainless hinged cover – Sleek protection.
  • 100,000 BTU capacity – Fits any grill.
  • Automatic shut-off – Safe operation.

Warranty

AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.


Manufacturer Information

Click for the Grill Owner Manual

Click here for AOG Gas Grill Conversion Kit Instructions

Click here for Warranty Information

Click here for the Gas Grill Quick Start-Up Manual

Click here for the Door and Drawer Installation Guide

AOG 30 Inch T-Series Grill Island Bundle

Model  AOG 30 Inch T-Series Grill Island
Configuration Modular Grill Island
Grill Island Width 76 1/4"
Grill Island Depth 34 3/4"
Grill Island Height 36"
Grill Island Material Glass Fiber Reinforced Concrete (GFRC)
Grill Island Colors Concrete Gray Base & Polished Smoke Countertop
Grill Type AOG T Series 30 Inch 3 Burner Grill
Propane Conversion Kit Type Included
Burner Material 304 Stainless Steel
Burner Type U-Burner
Number of Burners 3 Burners
Total Grilling BTUs 45,000 BTUs
Total Grilling Area  691 Sq. Inches
Main Grilling Area 540 Sq. Inches
Warming Rack Area 151 Sq. Inches
Grilling Grid Dimensions 30" X 18"
Burger Count 24
120V Plug-In Power Source Included
Infrared Rotisserie Burner  No
Rotisserie Kit No
Primary Ignition Type Piezo Ignition (No Batteries or Electric Required)
Flash Tubes (Secondary Ignition) No
Gas Hose Included Yes
Spring Assisted Hood No
Thermometer Analog on Grill Hood
Grilling Lights None
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

AOG Grill Island Comparison

American Outdoor Grill 36 Inch Contemporary Grill Island w/ L Series Grill American Outdoor Grill 36 Inch Contem...
American Outdoor Grill 30 Inch L-Series Grill Island Bundle American Outdoor Grill 30 Inch L-Seri...
American Outdoor Grill 30 Inch T-Series Grill Island Bundle American Outdoor Grill 30 Inch T-Seri...
Price

$ 8841.60

$ 8,876.70

$ 7,569.90

Size

6 Ft.

6 Ft.

6 Ft.

Assembly Level

Medium (1-2 Hrs.)

Medium (1-2 Hrs.)

Medium (1-2 Hrs.)

Exterior Material

Glass Fiber Reinforced Concrete

Glass Fiber Reinforced Concrete

Glass Fiber Reinforced Concrete

Countertop Material

Glass Fiber Reinforced Concrete

Glass Fiber Reinforced Concrete

Glass Fiber Reinforced Concrete

Grill Island Colors

Smokey Gray

Concrete Gray

Concrete Gray

Countertop Color

Polished Black Lava

Polished Smokey Gray

Polished Smokey Gray

Fuel Type

Propane / Natural Gas

Propane / Natural Gas

Propane / Natural Gas

Grill Type
  • AOG 36" L-Series Gas Grill (36NBL)
  • AOG 36" T-Series Gas Grill (36NBT)

AOG 30" L-Series Gas Grill (30NBL)

AOG 30" T-Series Gas Grill (30NBT-00SP)

Total BTUs

50,000 BTUs

45,000 BTUs

45,000 BTUs

Number of Burners

3 (U-Burners)

3 (U-Burners)

3 (U-Burners)

Ignition Type

Electric Push Start (120V Power Source Required)

Electric Push Start (120V Power Source Required)

Piezo Ignition (No Batteries or Electric Required)

Rotisserie Backburner

Yes (12,000 BTUs)

Yes (12,000 BTUs)

No

Burger Count

30 Burgers

24 Burgers

24 Burgers

Main Cooking Area

648 Sq. Inches

540 Sq. Inches

540 Sq. Inches

Grill Lights
  • Interior: Dual Halogen Lights
  • Exterior: Blue LED Gas Knobs
  • Interior: Dual Halogen Lights
  • Exterior: Blue LED Gas Knobs

None

Grill Placement

Left

Left

Left

Refrigerator

None

None

None

Storage Type

Door & Drawer

Door & Drawer

Door & Drawer

Side Burner

No

No

No

Sink

None

None

None

Trash Bins

None

None

None

Propane Drawer

Yes

Yes

None

Gas Timer Box

Yes (1 Hour Timer)

Yes (1 Hour Timer)

Yes (1 Hour Timer)

Width

85"

76 1/4"

76 1/4"

Depth

35"

35 3/4"

35 3/4"

Height

36"

36"

36"

View product View product View product

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Shop American Outdoor Grill

Description

AOG 30 Inch T-Series Grill Island Bundle


Key Features

  • Pre-assembled grill island with a 34 3/4" wide countertop, ideal for grilling, prepping, and serving in one convenient space.
  • Constructed from durable glass fiber reinforced concrete with a grey base and polished smoke-colored countertop.
  • Features the AOG L-Series 30" 3 Burner Grill with 45,000 BTUs, 691 sq. in. grilling area, piezo ignition, and vaporizer panels for top-notch grilling performance.
  • AOG 14" Vented Single Door with Tank Tray for secure and safe propane storage.
  • AOG 24" Single Horizontal Door located under the grill for ample storage space, keeping all your outdoor cooking essentials close at hand.
  • Assembly required (See installation instructions). Includes leveler feet for installation with drilling in patio or pavers.
  • Comes in natural gas and includes a propane conversion kit.

American Outdoor Grill 30-Inch T-Series Grill Island Kit

Skip the headaches of permits, construction, labor costs, and the usual hassles that come with outdoor kitchen projects. With this pre-fabricated grill island, you can have a fully finished setup ready for use in just 1-2 hours. Assembly requires only two people and a few basic tools: a 3/4" and 1/2" open-end wrench, a power drill with a 5/16" hex driver and #2 Phillips driver, a level, and a flathead screwdriver. The grill island is designed for secure winterizing, featuring leveling feet that provide stable, flat placement without the need for bolting or built-in installation on your patio, pavers, concrete, or deck. When the season ends, simply move it to a safe storage location.

Crafted for durability and lasting color, this grill island is constructed from glass fiber reinforced concrete (GFRC), designed to endure all four seasons and withstand various weather conditions. GFRC is engineered to expand and contract without cracking and to retain its color for a lifetime. 

The grill island features a neutral concrete grey base with a polished smoke top, seamlessly blending into your outdoor environment. Its compact, functional design, clean lines, and modern finish make it a standout centerpiece for any outdoor kitchen.

Measuring 76 1/4” (w) x 35 3/4” (d) x 36” (h), this straight-design grill island offers ample functional space. The AOG Grill is strategically positioned on the left side, leaving a generous 35 3/4" wide countertop—ideal for extended cooking areas, prepping, serving, or entertaining. The island includes the American Outdoor Grill 30” T-Series 3 Burner Built-In Grill, delivering 45,000 BTUs of grilling power for a complete outdoor cooking experience with high performance and durability.

Beneath the countertop and grill, the island provides substantial storage space with the AOG 14" x 24" Single Horizontal Door (14-20-SS DL), perfect for larger outdoor cooking essentials. Gas storage and safety are prioritized with the AOG 20” x 14” Louvered Door with Tank Tray (20-14-SS DLV), located on the front side of the grill island beneath the countertop. This vented single door ensures proper airflow, preventing heat and gas build-up.

Safety is further enhanced by the AOG 1-Hour Stainless Steel Gas Timer Box (5521-11T), which automatically shuts off the gas supply after one hour, preventing overcooking and conserving fuel. Simplify your outdoor cooking and entertaining with the American Outdoor Grill Island Kit.


What's Included in your AOG 30" T-Series Grill Island Kit?

American Outdoor Grills T-Series 30-Inch 3 Burner Grill

  • 691 sq. inches of cooking area – Perfect for grilling multiple foods at once or hosting gatherings.
  • 45,000 BTUs across 3 burners – Delivers powerful high heat for exceptional searing and grilling.
  • Diamond Sear Cooking Grids – Ensures optimal heat retention and prevents food from slipping through.
  • 300 series stainless steel construction – Designed for durability and resistance against the elements.
  • "Rapid Light" Piezo Ignition – Provides easy and reliable starts without batteries or electricity.
  • Stainless steel vaporizer panels – Promotes even heat distribution and reduces flare-ups.
  • Solid brass valves – Allows for precise temperature control, ensuring a perfect grilling experience.
AOG L Series 30-Inch Grill

AOG L Series Grill Island Outdoor Storage & Appliances

AOG Horizontal Single Access Door

AOG Horizontal Single Access Door

  • Perfect under-grill storage.
  • 304 stainless steel – Weather and rust-resistant.
  • Double-walled – For added durability.
  • Raised mounting – Sleek, professional look.
  • Made in the USA – Premium quality.
  • Tubular handles – Matches AOG components.
AOG Single Door With Tray Tank

AOG Single Vented Door With Tray Tank

  • Louvers – Prevent gas build-ups.
  • Pull-out tray – Easy gas tank access.
  • 304 stainless steel – Weather-resistant.
  • Double-walled – Ensures durability.
  • Raised mounting – Bold, professional look.
  • Made in the USA – Premium craftsmanship.
AOG Gas Timer

AOG 1-Hour Gas Timer

  • 304 stainless steel – Lasting durability.
  • 1-hour timer – Automatic control.
  • Stainless hinged cover – Sleek protection.
  • 100,000 BTU capacity – Fits any grill.
  • Automatic shut-off – Safe operation.

Warranty

AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.


Manufacturer Information

Click for the Grill Owner Manual

Click here for AOG Gas Grill Conversion Kit Instructions

Click here for Warranty Information

Click here for the Gas Grill Quick Start-Up Manual

Click here for the Door and Drawer Installation Guide

Specs & Dimensions

AOG 30 Inch T-Series Grill Island Bundle

Model  AOG 30 Inch T-Series Grill Island
Configuration Modular Grill Island
Grill Island Width 76 1/4"
Grill Island Depth 34 3/4"
Grill Island Height 36"
Grill Island Material Glass Fiber Reinforced Concrete (GFRC)
Grill Island Colors Concrete Gray Base & Polished Smoke Countertop
Grill Type AOG T Series 30 Inch 3 Burner Grill
Propane Conversion Kit Type Included
Burner Material 304 Stainless Steel
Burner Type U-Burner
Number of Burners 3 Burners
Total Grilling BTUs 45,000 BTUs
Total Grilling Area  691 Sq. Inches
Main Grilling Area 540 Sq. Inches
Warming Rack Area 151 Sq. Inches
Grilling Grid Dimensions 30" X 18"
Burger Count 24
120V Plug-In Power Source Included
Infrared Rotisserie Burner  No
Rotisserie Kit No
Primary Ignition Type Piezo Ignition (No Batteries or Electric Required)
Flash Tubes (Secondary Ignition) No
Gas Hose Included Yes
Spring Assisted Hood No
Thermometer Analog on Grill Hood
Grilling Lights None
Made in the USA Yes

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.