American Outdoor Grill 30 Inch L-Series Grill Island Bundle - IP-30LB-CGD-75SM
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- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
AOG 30 Inch L-Series Grill Island Bundle
Key Features
- Prefab finished grill island with spacious 34 3/4" wide countertop for grilling, prepping, serving, and all-in-one solution.
- Durable glass fiber reinforced concrete construction from top to bottom with a grey base & polished smoke color countertop.
- AOG L-Series 30" 3 Burner Grill with 45,000 BTUs total, 691 sq. in. grilling area, rotisserie backburner, interior grill lights for complete luxury grilling.
- AOG 14" Vented Single Door w/ Tank Tray gives you safe & secure propane storage.
- AOG 14" Double Drawer for grilling tools cookware, and more.
- AOG 24" Single Horizontal Door under your grill for large storage space, keeping all outdoor cooking essentials within arm's reach.
- Assembly required (See installation instructions). Includes leveler feet for installation with drilling in patio or pavers.
- Comes in natural gas and includes a propane conversion kit.
American Outdoor Grill 30-Inch L-Series Grill Island
Avoid the headaches of permits, construction, labor costs, and the usual hassles of outdoor kitchen projects. Have your fully finished grill island ready to use in just 1-2 hours. These pre-fabricated grill islands come ready-to-assemble, requiring only two people and a few tools: a 3/4" open-end wrench, 1/2" open-end wrench, a power drill with a 5/16" hex driver and #2 Phillips driver, a level, and a flathead screwdriver. This prefab grill island is perfect for safe and secure winterizing with leveling feet that allow for stable, flat placement without bolting or built-in installation to your patio, pavers, concrete, or deck. When the grilling season is over, simply move it to a safe storage location.
Designed for durability and long-lasting color, this grill island features glass fiber reinforced concrete (GFRC) construction, built to withstand all four seasons and any weather conditions. GFRC is engineered to expand and contract without cracking and to maintain its colors for a lifetime. AOG designed this grill island with a neutral concrete grey base and polished smoke top, ensuring it fits seamlessly into your outdoor ambiance. Its compact, functional shape, clean lines, and modern finish make it a standout centerpiece for any outdoor kitchen setup.
This straight-design grill island offers impressive functional space, measuring 76 1/4” (w) x 34 3/4” (d) x 36” (h). Its perfectly offset design places the AOG Grill on the left side, leaving a spacious 34 3/4" wide countertop—ideal for an expanded cooking area, prepping, serving, or entertaining. The island features the American Outdoor Grill 30” L-Series Built-In Grill with Backburner & Rotisserie Kit, providing a complete outdoor cooking package with high performance, versatility, and durability.
Below the countertop and grill, the island includes ample storage space with the AOG 14" x 24" Single Horizontal Door (14-20-SS DL) beneath the grill, perfect for larger outdoor cooking essentials. Additionally, the island features the AOG 16" x 15" Double Drawer (16-15-DSSD) below the countertop, offering optimal organization for grilling tools, cookware, cleaning supplies, and more.
Gas storage and safety are paramount with the AOG 20” x 14” Louvered Door with Tank Tray (20-14-SS DLV), situated on the left side of the grill island. This vented door provides ample airflow to prevent heat and gas build-ups. Grilling safety is further enhanced with the AOG 1-Hour Stainless Steel Gas Timer Box (5521-11T), which ensures safe and efficient grilling by automatically shutting off the gas supply after one hour, preventing overcooking and conserving fuel. Simplify your outdoor cooking and entertainment with the American Outdoor Grill Island Kit.
What's Included in your AOG 30" L-Series Grill Island Kit?
American Outdoor Grills L-Series 30-Inch 3 Burner Grill
- 691 sq. inches of cooking area – Ideal for grilling a variety of foods simultaneously or entertaining.
- 45,000 BTUs – Powerful 3 burner high heat output for perfect searing and grilling.
- 12,000 BTUs Backburner – Rotisserie-ready with ample heat for slow-cooking your BBQ favorites.
- Diamond Sear Cooking Grids – Provides even heat distribution and creates beautiful grill marks.
- 304 stainless steel construction – Built to withstand the elements and long-lasting durability.
- Electronic push-button ignition – Easy, reliable starts for a quick reliable start every time.
- Interior halogen lights – Perfect for evening grilling, controlled by a convenient push button.
- Stainless steel vaporizer panels – Ensures even heat distribution and prevents flare-ups.
- Rotisserie kit included – Includes a backburner and 4-prong adjustable meat holder for versatility.
- Solid brass valves – Offers precise temperature control for the perfect grilling experience.
AOG L Series Grill Island Outdoor Storage & Appliances
AOG Double Drawer - 16-15-DSSD
- Double drawers maximize storage space.
- 304 stainless steel for weather and rust resistance.
- Double-walled construction for durability.
- Raised mounting for a bold look.
- Made in the USA for top quality.
- Tubular handles match AOG products.
AOG Horizontal Single Access Door
- Perfect storage space for underneath your grill.
- 304 stainless steel for weather and rust resistance.
- Double-walled for superior durability.
- Raised mounting for a sleek look.
- Made in the USA for premium quality.
- Tubular handles match AOG components.
AOG Single Vented Door With Tray Tank
- Louvers prevent dangerous gas build-ups.
- Pull-out tray for easy gas tank access.
- 304 stainless steel resists harsh weather.
- Double-walled for lasting durability.
- Raised mounting for a bold, professional look.
- Made in the USA with premium craftsmanship.
AOG 1-Hour Gas Timer
- 304 stainless steel for lasting durability.
- 1-hour mechanical timer for automatic control.
- Stainless hinged cover for sleek protection.
- Handles up to 100,000 BTUs, perfect for any grill size.
- Automatic shut-off for safe gas appliance operation.
Warranty
AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.
Manufacturer Information
Click for the Grill Owner Manual
Click here for AOG Gas Grill Conversion Kit Instructions
Click here for Warranty Information
AOG 30 Inch L-Series Grill Island Bundle |
|
|---|---|
| Model | AOG 30 Inch L-Series Grill Island |
| Configuration | Modular Grill Island |
| Grill Island Width | 76 1/4" |
| Grill Island Depth | 34 3/4" |
| Grill Island Height | 36" |
| Grill Island Material | Glass Fiber Reinforced Concrete (GFRC) |
| Grill Island Colors | Concrete Gray Base & Polished Smoke Countertop |
| Grill Type | AOG L Series 30 Inch 3 Burner Grill |
| Propane Conversion Kit Type | Included |
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Burner |
| Number of Burners | 3 Burners |
| Total Grilling BTUs | 45,000 BTUs |
| Total Grilling Area | 691 Sq. Inches |
| Main Grilling Area | 540 Sq. Inches |
| Warming Rack Area | 151 Sq. Inches |
| Grilling Grid Dimensions | 30" X 18" |
| Burger Count | 24 Burgers |
| 120V Plug-In Power Source | Included |
| Infrared Rotisserie Burner (120V Power Source Required) | Included |
| Infrared Rotisserie Burner BTUs | 12,000 BTUs |
| Rotisserie Kit | Included |
| Primary Ignition Type | Electronic Push Start (120V Power Source Required) |
| Flash Tubes (Secondary Ignition) | No |
| Gas Hose Included | Yes |
| Spring Assisted Hood | No |
| Thermometer | Analog on Grill Hood |
| Grilling Lights | Internal/External |
| Interior Grilling Lights | Dual Halogen Lights (120V Power Source Required) |
| Exterior Grilling Lights | Blue LED Control Panel Lights (120V Power Source Required) |
| Made in the USA | Yes |
This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.
Shipping & Delivery Details
Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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- Product Reviews
- Site Reviews
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
AOG 30 Inch L-Series Grill Island Bundle
Key Features
- Prefab finished grill island with spacious 34 3/4" wide countertop for grilling, prepping, serving, and all-in-one solution.
- Durable glass fiber reinforced concrete construction from top to bottom with a grey base & polished smoke color countertop.
- AOG L-Series 30" 3 Burner Grill with 45,000 BTUs total, 691 sq. in. grilling area, rotisserie backburner, interior grill lights for complete luxury grilling.
- AOG 14" Vented Single Door w/ Tank Tray gives you safe & secure propane storage.
- AOG 14" Double Drawer for grilling tools cookware, and more.
- AOG 24" Single Horizontal Door under your grill for large storage space, keeping all outdoor cooking essentials within arm's reach.
- Assembly required (See installation instructions). Includes leveler feet for installation with drilling in patio or pavers.
- Comes in natural gas and includes a propane conversion kit.
American Outdoor Grill 30-Inch L-Series Grill Island
Avoid the headaches of permits, construction, labor costs, and the usual hassles of outdoor kitchen projects. Have your fully finished grill island ready to use in just 1-2 hours. These pre-fabricated grill islands come ready-to-assemble, requiring only two people and a few tools: a 3/4" open-end wrench, 1/2" open-end wrench, a power drill with a 5/16" hex driver and #2 Phillips driver, a level, and a flathead screwdriver. This prefab grill island is perfect for safe and secure winterizing with leveling feet that allow for stable, flat placement without bolting or built-in installation to your patio, pavers, concrete, or deck. When the grilling season is over, simply move it to a safe storage location.
Designed for durability and long-lasting color, this grill island features glass fiber reinforced concrete (GFRC) construction, built to withstand all four seasons and any weather conditions. GFRC is engineered to expand and contract without cracking and to maintain its colors for a lifetime. AOG designed this grill island with a neutral concrete grey base and polished smoke top, ensuring it fits seamlessly into your outdoor ambiance. Its compact, functional shape, clean lines, and modern finish make it a standout centerpiece for any outdoor kitchen setup.
This straight-design grill island offers impressive functional space, measuring 76 1/4” (w) x 34 3/4” (d) x 36” (h). Its perfectly offset design places the AOG Grill on the left side, leaving a spacious 34 3/4" wide countertop—ideal for an expanded cooking area, prepping, serving, or entertaining. The island features the American Outdoor Grill 30” L-Series Built-In Grill with Backburner & Rotisserie Kit, providing a complete outdoor cooking package with high performance, versatility, and durability.
Below the countertop and grill, the island includes ample storage space with the AOG 14" x 24" Single Horizontal Door (14-20-SS DL) beneath the grill, perfect for larger outdoor cooking essentials. Additionally, the island features the AOG 16" x 15" Double Drawer (16-15-DSSD) below the countertop, offering optimal organization for grilling tools, cookware, cleaning supplies, and more.
Gas storage and safety are paramount with the AOG 20” x 14” Louvered Door with Tank Tray (20-14-SS DLV), situated on the left side of the grill island. This vented door provides ample airflow to prevent heat and gas build-ups. Grilling safety is further enhanced with the AOG 1-Hour Stainless Steel Gas Timer Box (5521-11T), which ensures safe and efficient grilling by automatically shutting off the gas supply after one hour, preventing overcooking and conserving fuel. Simplify your outdoor cooking and entertainment with the American Outdoor Grill Island Kit.
What's Included in your AOG 30" L-Series Grill Island Kit?
American Outdoor Grills L-Series 30-Inch 3 Burner Grill
- 691 sq. inches of cooking area – Ideal for grilling a variety of foods simultaneously or entertaining.
- 45,000 BTUs – Powerful 3 burner high heat output for perfect searing and grilling.
- 12,000 BTUs Backburner – Rotisserie-ready with ample heat for slow-cooking your BBQ favorites.
- Diamond Sear Cooking Grids – Provides even heat distribution and creates beautiful grill marks.
- 304 stainless steel construction – Built to withstand the elements and long-lasting durability.
- Electronic push-button ignition – Easy, reliable starts for a quick reliable start every time.
- Interior halogen lights – Perfect for evening grilling, controlled by a convenient push button.
- Stainless steel vaporizer panels – Ensures even heat distribution and prevents flare-ups.
- Rotisserie kit included – Includes a backburner and 4-prong adjustable meat holder for versatility.
- Solid brass valves – Offers precise temperature control for the perfect grilling experience.
AOG L Series Grill Island Outdoor Storage & Appliances
AOG Double Drawer - 16-15-DSSD
- Double drawers maximize storage space.
- 304 stainless steel for weather and rust resistance.
- Double-walled construction for durability.
- Raised mounting for a bold look.
- Made in the USA for top quality.
- Tubular handles match AOG products.
AOG Horizontal Single Access Door
- Perfect storage space for underneath your grill.
- 304 stainless steel for weather and rust resistance.
- Double-walled for superior durability.
- Raised mounting for a sleek look.
- Made in the USA for premium quality.
- Tubular handles match AOG components.
AOG Single Vented Door With Tray Tank
- Louvers prevent dangerous gas build-ups.
- Pull-out tray for easy gas tank access.
- 304 stainless steel resists harsh weather.
- Double-walled for lasting durability.
- Raised mounting for a bold, professional look.
- Made in the USA with premium craftsmanship.
AOG 1-Hour Gas Timer
- 304 stainless steel for lasting durability.
- 1-hour mechanical timer for automatic control.
- Stainless hinged cover for sleek protection.
- Handles up to 100,000 BTUs, perfect for any grill size.
- Automatic shut-off for safe gas appliance operation.
Warranty
AOG offers a lifetime warranty on stainless steel burners, while other grill parts are covered for ten years. Ignition systems (batteries excluded) and accessories like side burners, motors, and thermometers have a one-year warranty from the purchase date, and vaporizer panels are covered for three years. In multi-user settings such as apartment complexes or schools, AOG provides a three-year warranty on stainless steel grill housing, burners, cooking grates, brass valves, inner lines, and manifold assemblies. All other components, barring batteries, are covered for 90 days. This multi-user warranty doesn't apply to restaurants and commercial-use settings. Labor costs are not included. For full warranty details, consult the manufacturer's manual.
Manufacturer Information
Click for the Grill Owner Manual
Click here for AOG Gas Grill Conversion Kit Instructions
Click here for Warranty Information
AOG 30 Inch L-Series Grill Island Bundle |
|
|---|---|
| Model | AOG 30 Inch L-Series Grill Island |
| Configuration | Modular Grill Island |
| Grill Island Width | 76 1/4" |
| Grill Island Depth | 34 3/4" |
| Grill Island Height | 36" |
| Grill Island Material | Glass Fiber Reinforced Concrete (GFRC) |
| Grill Island Colors | Concrete Gray Base & Polished Smoke Countertop |
| Grill Type | AOG L Series 30 Inch 3 Burner Grill |
| Propane Conversion Kit Type | Included |
| Burner Material | 304 Stainless Steel |
| Burner Type | U-Burner |
| Number of Burners | 3 Burners |
| Total Grilling BTUs | 45,000 BTUs |
| Total Grilling Area | 691 Sq. Inches |
| Main Grilling Area | 540 Sq. Inches |
| Warming Rack Area | 151 Sq. Inches |
| Grilling Grid Dimensions | 30" X 18" |
| Burger Count | 24 Burgers |
| 120V Plug-In Power Source | Included |
| Infrared Rotisserie Burner (120V Power Source Required) | Included |
| Infrared Rotisserie Burner BTUs | 12,000 BTUs |
| Rotisserie Kit | Included |
| Primary Ignition Type | Electronic Push Start (120V Power Source Required) |
| Flash Tubes (Secondary Ignition) | No |
| Gas Hose Included | Yes |
| Spring Assisted Hood | No |
| Thermometer | Analog on Grill Hood |
| Grilling Lights | Internal/External |
| Interior Grilling Lights | Dual Halogen Lights (120V Power Source Required) |
| Exterior Grilling Lights | Blue LED Control Panel Lights (120V Power Source Required) |
| Made in the USA | Yes |
This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.
Shipping & Delivery Details
Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging and pallets for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
