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American Outdoor Grill 24 Inch In-Ground Post L Series Gas Grill
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American Outdoor Grill 24 Inch In-Ground Post L Series Gas Grill w/ Rotisserie

SKU 24NGL
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Original Price $3,905.00
Current Price $3,514.50
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AOG L Series 24 Inch Grill w/ Rotisserie (In-Ground Post)


Key Features:

  • Designed to maximize grilling space with 432 sq. inches of cooking space while minimizing space with its in-ground post design. 
  • Includes a 10,000 BTU infrared backburner & drop-in rotisserie kit for rotisserie cooking.
  • Built with commercial-grade 304 stainless steel for lasting durability.
  • SR-18 stainless steel burners with titanium and chromium reinforcement for superior performance giving you 32,000 BTUs of grilling power.
  • Heavy-duty stainless steel vaporizer panels transform food drippings into smoky flavors while protecting your burners. 
  • Solid brass valves for precise temperature control of your burners for low and slow and high heat searing.
  • Blue LED lighting backlit the gas control knobs for a sleek look.
  • Dual interior halogen lights for safe and easy grilling in the evening.
  • Electronic ignition for a quick, reliable start every time. 
  • Pedastal Post comes with dual side shelves for added grilling space, a secure propane tank chain, and a 3-hour safety timer automatically shutting off your gas for safety.
  • Grease-drip collection system for grease safety and cleaning.
  • Proudly manufactured in the USA.
  • Available in natural gas with a propane conversion kit.

AOG 24" L-Series | American High-Performance Grills

The American Outdoor Grill 24-Inch In-ground L Series Gas Grill is the perfect choice for anyone looking to enjoy high-quality grilling in a space-saving design. A sleek and permanent grilling solution, this in-ground grill is designed to seamlessly integrate into your outdoor space. Securely anchored into the ground, it offers unmatched stability and a clean, minimalist appearance. Ideal for those who value durability and a space-saving design, this grill enhances your backyard’s style while delivering top-notch functionality.

Durability is at the heart of this grill. It’s made from commercial-grade 304 stainless steel, which is known for its ability to resist rust, corrosion, and wear, even in outdoor conditions. Whether it’s scorching summer heat or damp, rainy weather, this grill is designed to handle it all. The stainless steel cooking grids are strong enough to hold large quantities of food, while the heavy-duty stainless steel vaporizer panels protect the burners and add smoky flavor to your food by vaporizing drippings.

At the core of this grill are two SR-18 stainless steel burners, which are reinforced with titanium and chromium. This advanced construction ensures even heat distribution and long-lasting performance. These burners produce a total of 32,000 BTUs, giving you all the power you need for everything from slow-cooking tender meats to searing steaks at high temperatures. Thanks to the solid brass valves, you can easily adjust the burners for precise temperature control, making it simple to cook your food just the way you like it.

This grill is built for more than just burgers and hot dogs. It features a 10,000 BTU infrared rear burner, perfect for rotisserie cooking. The included drop-in rotisserie kit makes it easy to cook whole chickens, roasts, and more with professional results. The 432 square inches of cooking space gives you plenty of room to grill up to 18 burgers at once, while the additional warming rack lets you toast buns or keep food warm until it’s time to eat.

Starting your grill is a breeze with the electronic ignition system, which delivers a quick and reliable spark every time. Safety is a top priority, and this grill includes a 3-hour automatic shut-off timer, ensuring the gas turns off if the grill isn’t in use for a long period. The grease-drip collection system keeps your grilling area clean and prevents dangerous grease buildup, making both cooking and cleanup easy.

This grill isn’t just functional—it’s proudly made in the USA with a high attention to detail. The internal halogen oven lamps make it easy to see what you’re cooking, even during evening gatherings. The custom analog thermometer helps you monitor the temperature inside the grill for perfect results every time. Whether you prefer natural gas or propane, this grill has you covered, with a propane conversion kit available for added versatility.

The American Outdoor Grill 24-Inch Patio Pedestal Grill combines thoughtful design, durability, and top-notch performance to give you the ultimate outdoor cooking experience. With its space-saving pedestal design and professional-grade features, it’s the perfect centerpiece for your backyard gatherings.


    Warranty 

    AOG stands behind its products with an impressive warranty. Stainless steel burners carry a lifetime warranty, while other grill components are covered for ten years. Smaller parts like ignition systems and accessories, excluding batteries, are covered for a year from purchase. Vaporizer panels get three years of coverage. If the grill is in a shared setting such as apartment buildings or schools, the grill housing, burners, cooking grates, valves, inner lines, and manifold assemblies are covered for three years. Other components get ninety days of coverage in these settings. Commercial usage in restaurants, for instance, isn't included in the multi-user warranty. Labor isn't included in the warranty. For full details, please refer to the manufacturer's manual.


    Manufacturer Information 

    Click here for the Owner's Manual

    Click here for Unpacking Instructions

    Click here for Gas Conversion Kit Instructions

    Click here for Warranty Information


    Installation In Ground Post Steps:

    1. Dig the Hole: Create a hole approximately 18 inches deep and 10 to 12 inches wide at the desired grill location.

    2. Position the Gas Supply Line: If using an underground gas supply line, ensure it runs up from the bottom of the hole, extending about 4 inches above ground level.

    3. Place the Post: Insert the grill post into the hole, aligning it with the gas supply line as needed.

    4. Pour Concrete: Fill the hole with concrete to secure the post, ensuring it remains level and properly oriented during the curing process.

    Order today and enjoy free shipping!

    AOG 24 Inch In Ground L Series Gas Grill w/ Rotisserie

    Models 
    • Natural Gas: 24NGL
    • Propane: Conversion Included
    Material 304 Stainless Steel 
    Fuel Type Natural Gas or Propane
    Configuration On Pedestal Stand
    Collection L Series
    Primary Color Stainless Steel
    Number of Burners 2 Burners
    Dimensions
    • Width: 51"
    • Depth: 24.75"
    • Height: 48"
    Warranty Lifetime Warranty
    Total Grilling BTUs 32,000 BTUs
    Total Grilling Area  548 Sq. Inches
    Main Grilling Area 432 Sq. Inches
    Secondary Grilling Area 116 Sq Inches
    Grilling Grid Dimensions 24" X 18"
    Burger Count 18
    Rotisserie Kit Included
    Rotisserie Burner BTUs 10,000 BTUs
    Ignition Type Push Start Electric Ignition System
    Flash Tubes No
    Hose Included Yes
    Spring Assisted Hood No
    Thermometer Analog
    Main Burner Material 18-SR Stainless Steel (an alloy made with titanium and chromium)
    Grilling Lights Internal
    Features
    • Industry Leading Burner Durability & Strength
    • Internal Halogen Lights for Nighttime Cooking
    • Blue LED Exterior Backlit Gas Knobs
    • 3-Hour Gas Timer & Propane Tank Chain on Pedastal

     

      AOG L-Series Grill


      Grill Lights Overview


      Gas Burner & Flavor Grid Overview


      Infrared Rotisserie Burner Overview

      Shipping Quick Facts

      • Free Shipping: Available for orders over $99 within the Continental US.
      • Flat-Rate Shipping: $10.95 for orders under $99.
      • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
      • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
      • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
      • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

      Shipping & Delivery Details

      This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

      Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


      Estimated Delivery Time

      Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


      Freight Shipment Specifics

      The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


      For Scheduled Delivery

      Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


      For Non-Scheduled Deliveries

      Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

      Dispatch Timeframe

      Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


      Change of Address

      Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


      Cancellations

      You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


      Parcels Damaged in Transit

      If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

      If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

      Easy Returns

      • 30-Day Returns  Hassle-free returns within 30 days of purchase.
      • Easy Process – Contact us for quick approval and a prepaid return label.
      • No Restocking Fees – Enjoy full refunds without additional deductions.
      • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
      • Prepaid Shipping Labels – Convenient return shipping within the continental US.
      • Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.

       BBQ Kitchen Pros Return Policy

      At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


      30 Day Returns

      We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


      Return Shipping

      We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

      To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

      Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


      Damaged Items

      If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

      Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

      Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

      We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


      A. 30 Day Return Policy

      We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


      B. Easy Return Process

      To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

      Items that are not eligible for return include the following:

      Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


      C. Damaged & Wrong Products & Issues

      Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


      D. Exchanges

      We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


      E. No Re-stocking Fees

      For our products, there is no Restocking Fee.


      F. Refunds

      We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

      AOG Grill Comparison

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      Class

      Premium

      Premium

      Premium

      Premium

      Collection

      L Series

      T Series

      Aurora Series

      Prelude LBM Series

      Fuel Type

      Natural Gas (Includes Propane Conversion Kit)

      Natural Gas (Includes Propane Conversion Kit)

      Natural Gas or Propane

      Natural Gas or Propane

      Configurations

      Built-In / Cart / Pedestal Post / In Ground Post

      Built-In / Cart / Pedestal Post / In Ground Post

      Built-In / Cart

      Built-In / Cart

      Exterior Material

      304 Stainless Steel

      304 Stainless Steel

      304 Stainless Steel

      304 Stainless Steel

      Total BTUs

      32,000 BTUs

      32,000 BTUs

      42,000 BTUs

      42,000 BTUs

      Number of Burners

      2

      2

      2

      3

      Burner Type

      Stainless Steel U-Burners

      Stainless Steel U-Burners

      Cast Stainless Steel H-Burners

      Stainless Steel Tube Burners

      Rotisserie Burner

      Optional (10,000 BTUs)

      Optional (10,000 BTUs)

      Optional (13,000 BTUs)

      None

      Rotisserie Kit

      Optional

      Optional

      Optional

      None

      Burger Count

      18

      18

      18

      16

      Cooking Area Specs

      24" X 18"

      24" X 18"

      24" X 18"

      22 3/8" X 18"

      Main Cooking Area

      432 Sq. Inches

      432 Sq. Inches

      432 Sq. Inches

      417 Sq. Inches

      Warming Rack Area

      116 Sq. Inches

      116 Sq. Inches

      192 Sq. Inches

      141 Sq. Inches

      Cooking Grate Type

      Round Stainless Steel Cooking Grates

      Round Stainless Steel Cooking Grates

      Diamond Sear Cooking Grates

      Round Stainless Steel Cooking Grates

      Flame Tamers

      Stainless Steel

      Stainless Steel

      Stainless Steel

      Stainless Steel

      Ignition Type

      Electric Ignition (120V Plug-In Required)

      Piezo Ignition (No Batteries Needed)

      Hot Surface Ignition System (120V Plug-In Required)

      Flame Thrower Ignition (No Batteries Needed)

      Back-Up Ignition

      None

      None

      None

      Flash Tubes

      Heat Zone Separators

      None

      None

      None

      Yes

      Spring Assisted Hood

      None

      None

      None

      None

      Exterior Lighting

      Blue LED Lit Gas Knobs

      None

      Blue LED Lit Gas Knobs

      None

      Interior Lighting

      Dual Halogen Lights

      None

      Dual Halogen Lights

      None

      View product View product View product View product

      Shop American Outdoor Grill

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      Description

      AOG L Series 24 Inch Grill w/ Rotisserie (In-Ground Post)


      Key Features:

      • Designed to maximize grilling space with 432 sq. inches of cooking space while minimizing space with its in-ground post design. 
      • Includes a 10,000 BTU infrared backburner & drop-in rotisserie kit for rotisserie cooking.
      • Built with commercial-grade 304 stainless steel for lasting durability.
      • SR-18 stainless steel burners with titanium and chromium reinforcement for superior performance giving you 32,000 BTUs of grilling power.
      • Heavy-duty stainless steel vaporizer panels transform food drippings into smoky flavors while protecting your burners. 
      • Solid brass valves for precise temperature control of your burners for low and slow and high heat searing.
      • Blue LED lighting backlit the gas control knobs for a sleek look.
      • Dual interior halogen lights for safe and easy grilling in the evening.
      • Electronic ignition for a quick, reliable start every time. 
      • Pedastal Post comes with dual side shelves for added grilling space, a secure propane tank chain, and a 3-hour safety timer automatically shutting off your gas for safety.
      • Grease-drip collection system for grease safety and cleaning.
      • Proudly manufactured in the USA.
      • Available in natural gas with a propane conversion kit.

      AOG 24" L-Series | American High-Performance Grills

      The American Outdoor Grill 24-Inch In-ground L Series Gas Grill is the perfect choice for anyone looking to enjoy high-quality grilling in a space-saving design. A sleek and permanent grilling solution, this in-ground grill is designed to seamlessly integrate into your outdoor space. Securely anchored into the ground, it offers unmatched stability and a clean, minimalist appearance. Ideal for those who value durability and a space-saving design, this grill enhances your backyard’s style while delivering top-notch functionality.

      Durability is at the heart of this grill. It’s made from commercial-grade 304 stainless steel, which is known for its ability to resist rust, corrosion, and wear, even in outdoor conditions. Whether it’s scorching summer heat or damp, rainy weather, this grill is designed to handle it all. The stainless steel cooking grids are strong enough to hold large quantities of food, while the heavy-duty stainless steel vaporizer panels protect the burners and add smoky flavor to your food by vaporizing drippings.

      At the core of this grill are two SR-18 stainless steel burners, which are reinforced with titanium and chromium. This advanced construction ensures even heat distribution and long-lasting performance. These burners produce a total of 32,000 BTUs, giving you all the power you need for everything from slow-cooking tender meats to searing steaks at high temperatures. Thanks to the solid brass valves, you can easily adjust the burners for precise temperature control, making it simple to cook your food just the way you like it.

      This grill is built for more than just burgers and hot dogs. It features a 10,000 BTU infrared rear burner, perfect for rotisserie cooking. The included drop-in rotisserie kit makes it easy to cook whole chickens, roasts, and more with professional results. The 432 square inches of cooking space gives you plenty of room to grill up to 18 burgers at once, while the additional warming rack lets you toast buns or keep food warm until it’s time to eat.

      Starting your grill is a breeze with the electronic ignition system, which delivers a quick and reliable spark every time. Safety is a top priority, and this grill includes a 3-hour automatic shut-off timer, ensuring the gas turns off if the grill isn’t in use for a long period. The grease-drip collection system keeps your grilling area clean and prevents dangerous grease buildup, making both cooking and cleanup easy.

      This grill isn’t just functional—it’s proudly made in the USA with a high attention to detail. The internal halogen oven lamps make it easy to see what you’re cooking, even during evening gatherings. The custom analog thermometer helps you monitor the temperature inside the grill for perfect results every time. Whether you prefer natural gas or propane, this grill has you covered, with a propane conversion kit available for added versatility.

      The American Outdoor Grill 24-Inch Patio Pedestal Grill combines thoughtful design, durability, and top-notch performance to give you the ultimate outdoor cooking experience. With its space-saving pedestal design and professional-grade features, it’s the perfect centerpiece for your backyard gatherings.


        Warranty 

        AOG stands behind its products with an impressive warranty. Stainless steel burners carry a lifetime warranty, while other grill components are covered for ten years. Smaller parts like ignition systems and accessories, excluding batteries, are covered for a year from purchase. Vaporizer panels get three years of coverage. If the grill is in a shared setting such as apartment buildings or schools, the grill housing, burners, cooking grates, valves, inner lines, and manifold assemblies are covered for three years. Other components get ninety days of coverage in these settings. Commercial usage in restaurants, for instance, isn't included in the multi-user warranty. Labor isn't included in the warranty. For full details, please refer to the manufacturer's manual.


        Manufacturer Information 

        Click here for the Owner's Manual

        Click here for Unpacking Instructions

        Click here for Gas Conversion Kit Instructions

        Click here for Warranty Information


        Installation In Ground Post Steps:

        1. Dig the Hole: Create a hole approximately 18 inches deep and 10 to 12 inches wide at the desired grill location.

        2. Position the Gas Supply Line: If using an underground gas supply line, ensure it runs up from the bottom of the hole, extending about 4 inches above ground level.

        3. Place the Post: Insert the grill post into the hole, aligning it with the gas supply line as needed.

        4. Pour Concrete: Fill the hole with concrete to secure the post, ensuring it remains level and properly oriented during the curing process.

        Order today and enjoy free shipping!

        Specs & Dimensions

        AOG 24 Inch In Ground L Series Gas Grill w/ Rotisserie

        Models 
        • Natural Gas: 24NGL
        • Propane: Conversion Included
        Material 304 Stainless Steel 
        Fuel Type Natural Gas or Propane
        Configuration On Pedestal Stand
        Collection L Series
        Primary Color Stainless Steel
        Number of Burners 2 Burners
        Dimensions
        • Width: 51"
        • Depth: 24.75"
        • Height: 48"
        Warranty Lifetime Warranty
        Total Grilling BTUs 32,000 BTUs
        Total Grilling Area  548 Sq. Inches
        Main Grilling Area 432 Sq. Inches
        Secondary Grilling Area 116 Sq Inches
        Grilling Grid Dimensions 24" X 18"
        Burger Count 18
        Rotisserie Kit Included
        Rotisserie Burner BTUs 10,000 BTUs
        Ignition Type Push Start Electric Ignition System
        Flash Tubes No
        Hose Included Yes
        Spring Assisted Hood No
        Thermometer Analog
        Main Burner Material 18-SR Stainless Steel (an alloy made with titanium and chromium)
        Grilling Lights Internal
        Features
        • Industry Leading Burner Durability & Strength
        • Internal Halogen Lights for Nighttime Cooking
        • Blue LED Exterior Backlit Gas Knobs
        • 3-Hour Gas Timer & Propane Tank Chain on Pedastal

         

          Product Videos

          AOG L-Series Grill


          Grill Lights Overview


          Gas Burner & Flavor Grid Overview


          Infrared Rotisserie Burner Overview

          Shipping Quick Facts

          • Free Shipping: Available for orders over $99 within the Continental US.
          • Flat-Rate Shipping: $10.95 for orders under $99.
          • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
          • White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
          • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
          • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

          Shipping & Delivery Details

          This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

          Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


          Estimated Delivery Time

          Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


          Freight Shipment Specifics

          The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


          For Scheduled Delivery

          Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


          For Non-Scheduled Deliveries

          Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

          Dispatch Timeframe

          Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


          Change of Address

          Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


          Cancellations

          You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


          Parcels Damaged in Transit

          If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

          If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

          Easy Returns

          • 30-Day Returns  Hassle-free returns within 30 days of purchase.
          • Easy Process – Contact us for quick approval and a prepaid return label.
          • No Restocking Fees – Enjoy full refunds without additional deductions.
          • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
          • Prepaid Shipping Labels – Convenient return shipping within the continental US.
          • Shipping Cost: We take care of all return logistics, and all shipping costs are deducted directly from your refund—no separate payments required.

           BBQ Kitchen Pros Return Policy

          At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


          30 Day Returns

          We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


          Return Shipping

          We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

          To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

          Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


          Damaged Items

          If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

          Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

          Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

          We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


          A. 30 Day Return Policy

          We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


          B. Easy Return Process

          To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

          Items that are not eligible for return include the following:

          Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


          C. Damaged & Wrong Products & Issues

          Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


          D. Exchanges

          We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


          E. No Re-stocking Fees

          For our products, there is no Restocking Fee.


          F. Refunds

          We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.