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American Made Grills Encore 54 Inch Hybrid Built In Grill
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American Made Grills Encore 54 Inch Hybrid Built In Grill

SKU ENC54-NG
$12,900.00
+ Free Shipping
American Made Grills Authorized Dealer Authorized Dealer

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American Made Grills Encore 54 Inch Hybrid Grill 



Key Features

  • Hybrid multi-fuel tray system: Use charcoal, lump charcoal, wood chunks, or gas for authentic BBQ flavors and flexible grilling.
  • Rugged 304 stainless steel construction: Ensures ultimate durability, resisting weather, rust, and extreme grilling heat.
  • Insulated 16-gauge double-lined grill hood: Maintains consistent grilling temperature and prevents discoloration from high-heat cooking.
  • Spring-assisted hood: Offers easy lifting while grilling.
  • Eight (8) robust 14-gauge 304 stainless steel burners: Delivering 176,000 BTUs of total grilling power for high, even heat across the entire surface.
  • Expansive 1,687 sq. inch grilling surface: Capable of handling multiple dishes at once, including up to 60 burgers.
  • Adjustable two-position warming rack: Allows for easy movement and grilling of larger BBQ items.
  • Heavy-duty 9-gauge v-shaped cooking grates: Designed for the perfect sear, with the option to reverse to a flat side for more delicate foods.
  • Heat zone separators: Provide the flexibility to cook various dishes simultaneously at different temperatures.
  • Durable 12-gauge 304 stainless steel burner covers: Protect burners from grease and food.
  • Easy-clean drip pan with drainage system: Makes grease clean-up simple, reducing flare-ups.
  • Reliable flame thrower ignition: Guarantees a safe and consistent start every time.
  • Built-in bright halogen lights: Enhance safety for night-time grilling.
  • Sleek blue LED gas knob lights: Add a professional touch to your outdoor kitchen.
  • Comprehensive accessory kit: Includes a rotisserie kit with built-in storage, heavy-duty grill cover, grill grate lifting tool, stainless steel griddle, drop-in infrared burner (22,000 BTUs), leather gloves, fuel kit (wood & charcoal), and a care kit.
  • Made in the USA: Backed by a Gold Standard warranty for peace of mind.

American Made Grills Hybrid Grill | Multi-Fuel Grilling System

The American Made Grills Encore 54 Inch Hybrid Built-In Grill is a top-tier choice for those seeking versatility and high performance in outdoor cooking. The standout feature of this grill is its hybrid 14-gauge multi-fuel tray system, allowing you to use charcoal, lump charcoal, wood chunks, or gas to infuse authentic BBQ flavors into your dishes. Positioned over high-performance burners, stainless steel trays enable the use of wood or charcoal in tandem with gas, bringing authentic, smoky BBQ flavor right to your grill.

The Encore 54 Inch Hybrid Grill is constructed entirely from 304 stainless steel, making it incredibly durable and resistant to rust and the elements. This premium material ensures your grill withstands all seasons, rust, and intense grilling heat. The 16-gauge double-lined grill hood is designed to maintain consistent grilling temperatures and prevent discoloration from high-heat cooking. This insulated hood also makes it easy to keep your grill at the perfect temperature, even on colder days. The grill hood is spring-assisted, ensuring easy lifting during grilling.

American Made Grill Encore Grill | Versatile V-Shaped Grill Grates

The heavy-duty 9-gauge v-shaped cooking grates are designed for versatility. These reversible grates allow you to channel drippings away from the food, reducing flare-ups and providing perfect sear marks. The flat side of the grates is ideal for grilling more delicate foods, giving you the flexibility to adjust your cooking style. With an expansive 1,687 sq. inch grill surface, the Encore can accommodate multiple dishes at once, making it perfect for large gatherings. An adjustable two-position warming rack further enhances the grill's flexibility, allowing you to manage larger BBQ items with ease.

High-Performance Grilling Power

The Encore features eight (8) 14-gauge 304 stainless steel burners, delivering a total of 176,000 BTUs of grilling power. This ensures consistent temperatures across the entire cooking surface, making it ideal for everything from slow-cooking to searing. The heat zone separators allow you to cook different dishes simultaneously at varying temperatures. Each burner is equipped with 12-gauge 304 stainless steel burner covers to protect them from grease and food particles, ensuring long-lasting performance.

Reliable Flame Thrower Ignition System

The flame-thrower ignition ensures a reliable start every time. This system uses a piezo spark to ignite a concentrated flow of gas, providing efficient and consistent ignition. The grill also features three (3) built-in bright halogen lights, enabling safe nighttime grilling. The blue LED gas knob lights add a sleek, professional touch to your outdoor kitchen, enhancing both visibility and style.

Grilling Accessories - Over $1,200 in Added Value

The Encore comes with a comprehensive accessory kit, including a rotisserie kit, heavy-duty grill cover, grate lifting tool, stainless steel griddle, drop-in infrared burner, leather gloves, fuel kit (wood & charcoal), and a care kit. These accessories provide everything you need to master outdoor cooking. Proudly made in the USA and backed by a Gold Standard warranty, this grill represents American craftsmanship and guarantees long-term satisfaction and peace of mind.


Lifetime Warranty

American Made Grills offers a Gold Standard Lifetime Warranty that covers manufacturing defects, stainless steel materials, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, temperature gauges, hood springs, and briquette systems. Additionally, all other components, such as LED bulbs, wire harnesses, switches, power source wires, transformers, and interior halogen light wires and bulbs, are covered under a three (3) year warranty. Labor is not included in the warranty.


Manufacturer Information

Click here for Warranty Information

Click here for the User Manual

Click here for Line Drawings


Order now with free shipping!

American Made Grills Encore 54 Inch Hybrid Grill

Model  ENC54
Material 304 Stainless Steel 
Fuel Type Natural Gas, Propane, Charcoal, or Wood
Hybrid Fuel System Multi-Fuel Tray (Wood or Charcoal)
Configuration Built In
Primary Color Stainless Steel
Dimensions
  • Width: 54.75"
  • Height: 33"
  • Depth: 33.25"
Cut Out Dimensions
  • Cut Out Width: 54"
  • Cut Out Height: 15"
  • Cut Out Depth: 25"
Number of Burner 8 Burners
Total BTUs 176,000 BTUs
Grill Grate Type 9-Gauge Reversible Grill Grates
Total Grilling Area 1687 Sq. Inches
Warming Rack Included
Warming Rack Type 2-Position Adjustable Warming Rack
Ignition Type (Primary Ignition) Flame Thrower
Flash Tubes (Secondary Ignition) Yes
Infrared Backburner None
Grilling Lights Yes, Internal & External
Internal Grilling Lights Three (3) Built-In Halogen Lights
Exterior Grilling Lights Blue LED Lights on Gas Knobs
Grill Hood Type 16-Gauge Double-Lined Hood
Spring Assisted Hood Yes
Thermometer Analog
Heat Zone Separators Yes
Number of Heat Zones 3
Gas Hose Included Yes
Drop-In Infrared Main Burner Included
Grate Lifting Tool Included
Built-in Grill Cover Included
Stainless Steel Griddle Plate Included
Fuel kit (Wood & Charcoal) Included
Leather Gloves Included
Rotisserie Kit Included
Made in the USA Yes

 

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Class

Luxury

Luxury

Luxury

Luxury

Configurations

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Built-In / Freestanding

Fuel Type

Natural Gas / Propane / Charcoal / Wood

Natural Gas / Propane / Charcoal / Wood

Natural Gas / Propane

Natural Gas / Propane

Total BTUs

176,000

176,000

82,500

100,000

# of Burners

8

8

3

4

Burner Type

Stainless Steel Tube Burners

Stainless Steel Tube Burners

18SR ACCUFIRE Titanium Stainless Steel U-Burners

304 Stainless Steel U-Shaped Burner

Ignition Type

Flame Thrower Ignition

Flame Thrower Ignition

110V Push-Button Ignition

120V Hot Surface Electronic Ignition

Rotisserie Burner Type

None

None

18,500 BTU Ceramic Infrared Burner

32,000 Black Glass Infrared Burner

Rotisserie Kit

100 lbs Capacity Drop-In Rotisserie

100 lbs Capacity Drop-In Rotisserie

Integrated 120 lb. Mega-Drive Rotisserie System

2-Position 100 lb. Rotisserie System

Heat Zone Separators

Yes

Yes

Yes

Yes

Smoking System

Multi-Fuel Tray

Multi-Fuel Tray

Signature Taste Smoke System

None

Cooking Grate Type

9 Gauge V-Shaped Cooking Grates

9 Gauge V-Shaped Cooking Grates

3/8" Electro-Polished Rounded Cooking Grate

1/2" Hexagonal Cooking Grates

Warming Rack

2-Position Warming Rack

2-Position Warming Rack

3-Position Warming Rack

3-Position Warming Rack

Burger Count

60

60

42

44

Total Grilling Area

1687 Sq. Inches

1687 Sq. Inches

1390 Sq. Inches

1491 Sq. Inches

Main Grilling Area

1115 Sq. Inches

1115 Sq. Inches

973 Sq. Inches

1000 Sq. Inches

Warming Rack Area

572 Sq Inches

572 Sq Inches

416 Sq Inches

491 Sq. Inches

Grill Lights

Interior / Exterior

Interior / Exterior

Interior / Exterior

Interior / Exterior

Made in USA

Yes

Yes

Yes

Yes

View product View product View product View product

Shop American Made Grills

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Description

American Made Grills Encore 54 Inch Hybrid Grill 



Key Features

  • Hybrid multi-fuel tray system: Use charcoal, lump charcoal, wood chunks, or gas for authentic BBQ flavors and flexible grilling.
  • Rugged 304 stainless steel construction: Ensures ultimate durability, resisting weather, rust, and extreme grilling heat.
  • Insulated 16-gauge double-lined grill hood: Maintains consistent grilling temperature and prevents discoloration from high-heat cooking.
  • Spring-assisted hood: Offers easy lifting while grilling.
  • Eight (8) robust 14-gauge 304 stainless steel burners: Delivering 176,000 BTUs of total grilling power for high, even heat across the entire surface.
  • Expansive 1,687 sq. inch grilling surface: Capable of handling multiple dishes at once, including up to 60 burgers.
  • Adjustable two-position warming rack: Allows for easy movement and grilling of larger BBQ items.
  • Heavy-duty 9-gauge v-shaped cooking grates: Designed for the perfect sear, with the option to reverse to a flat side for more delicate foods.
  • Heat zone separators: Provide the flexibility to cook various dishes simultaneously at different temperatures.
  • Durable 12-gauge 304 stainless steel burner covers: Protect burners from grease and food.
  • Easy-clean drip pan with drainage system: Makes grease clean-up simple, reducing flare-ups.
  • Reliable flame thrower ignition: Guarantees a safe and consistent start every time.
  • Built-in bright halogen lights: Enhance safety for night-time grilling.
  • Sleek blue LED gas knob lights: Add a professional touch to your outdoor kitchen.
  • Comprehensive accessory kit: Includes a rotisserie kit with built-in storage, heavy-duty grill cover, grill grate lifting tool, stainless steel griddle, drop-in infrared burner (22,000 BTUs), leather gloves, fuel kit (wood & charcoal), and a care kit.
  • Made in the USA: Backed by a Gold Standard warranty for peace of mind.

American Made Grills Hybrid Grill | Multi-Fuel Grilling System

The American Made Grills Encore 54 Inch Hybrid Built-In Grill is a top-tier choice for those seeking versatility and high performance in outdoor cooking. The standout feature of this grill is its hybrid 14-gauge multi-fuel tray system, allowing you to use charcoal, lump charcoal, wood chunks, or gas to infuse authentic BBQ flavors into your dishes. Positioned over high-performance burners, stainless steel trays enable the use of wood or charcoal in tandem with gas, bringing authentic, smoky BBQ flavor right to your grill.

The Encore 54 Inch Hybrid Grill is constructed entirely from 304 stainless steel, making it incredibly durable and resistant to rust and the elements. This premium material ensures your grill withstands all seasons, rust, and intense grilling heat. The 16-gauge double-lined grill hood is designed to maintain consistent grilling temperatures and prevent discoloration from high-heat cooking. This insulated hood also makes it easy to keep your grill at the perfect temperature, even on colder days. The grill hood is spring-assisted, ensuring easy lifting during grilling.

American Made Grill Encore Grill | Versatile V-Shaped Grill Grates

The heavy-duty 9-gauge v-shaped cooking grates are designed for versatility. These reversible grates allow you to channel drippings away from the food, reducing flare-ups and providing perfect sear marks. The flat side of the grates is ideal for grilling more delicate foods, giving you the flexibility to adjust your cooking style. With an expansive 1,687 sq. inch grill surface, the Encore can accommodate multiple dishes at once, making it perfect for large gatherings. An adjustable two-position warming rack further enhances the grill's flexibility, allowing you to manage larger BBQ items with ease.

High-Performance Grilling Power

The Encore features eight (8) 14-gauge 304 stainless steel burners, delivering a total of 176,000 BTUs of grilling power. This ensures consistent temperatures across the entire cooking surface, making it ideal for everything from slow-cooking to searing. The heat zone separators allow you to cook different dishes simultaneously at varying temperatures. Each burner is equipped with 12-gauge 304 stainless steel burner covers to protect them from grease and food particles, ensuring long-lasting performance.

Reliable Flame Thrower Ignition System

The flame-thrower ignition ensures a reliable start every time. This system uses a piezo spark to ignite a concentrated flow of gas, providing efficient and consistent ignition. The grill also features three (3) built-in bright halogen lights, enabling safe nighttime grilling. The blue LED gas knob lights add a sleek, professional touch to your outdoor kitchen, enhancing both visibility and style.

Grilling Accessories - Over $1,200 in Added Value

The Encore comes with a comprehensive accessory kit, including a rotisserie kit, heavy-duty grill cover, grate lifting tool, stainless steel griddle, drop-in infrared burner, leather gloves, fuel kit (wood & charcoal), and a care kit. These accessories provide everything you need to master outdoor cooking. Proudly made in the USA and backed by a Gold Standard warranty, this grill represents American craftsmanship and guarantees long-term satisfaction and peace of mind.


Lifetime Warranty

American Made Grills offers a Gold Standard Lifetime Warranty that covers manufacturing defects, stainless steel materials, cooking grates, burners, burner covers, valves, flame tamers, heat zone separators, temperature gauges, hood springs, and briquette systems. Additionally, all other components, such as LED bulbs, wire harnesses, switches, power source wires, transformers, and interior halogen light wires and bulbs, are covered under a three (3) year warranty. Labor is not included in the warranty.


Manufacturer Information

Click here for Warranty Information

Click here for the User Manual

Click here for Line Drawings


Order now with free shipping!

Specs & Dimensions

American Made Grills Encore 54 Inch Hybrid Grill

Model  ENC54
Material 304 Stainless Steel 
Fuel Type Natural Gas, Propane, Charcoal, or Wood
Hybrid Fuel System Multi-Fuel Tray (Wood or Charcoal)
Configuration Built In
Primary Color Stainless Steel
Dimensions
  • Width: 54.75"
  • Height: 33"
  • Depth: 33.25"
Cut Out Dimensions
  • Cut Out Width: 54"
  • Cut Out Height: 15"
  • Cut Out Depth: 25"
Number of Burner 8 Burners
Total BTUs 176,000 BTUs
Grill Grate Type 9-Gauge Reversible Grill Grates
Total Grilling Area 1687 Sq. Inches
Warming Rack Included
Warming Rack Type 2-Position Adjustable Warming Rack
Ignition Type (Primary Ignition) Flame Thrower
Flash Tubes (Secondary Ignition) Yes
Infrared Backburner None
Grilling Lights Yes, Internal & External
Internal Grilling Lights Three (3) Built-In Halogen Lights
Exterior Grilling Lights Blue LED Lights on Gas Knobs
Grill Hood Type 16-Gauge Double-Lined Hood
Spring Assisted Hood Yes
Thermometer Analog
Heat Zone Separators Yes
Number of Heat Zones 3
Gas Hose Included Yes
Drop-In Infrared Main Burner Included
Grate Lifting Tool Included
Built-in Grill Cover Included
Stainless Steel Griddle Plate Included
Fuel kit (Wood & Charcoal) Included
Leather Gloves Included
Rotisserie Kit Included
Made in the USA Yes

 

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.