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Twin Eagles 61-Inch 3500W Electric Patio Heater | TEEH3524
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Free Shipping + No Sales Tax

Twin Eagles 61-Inch 3500W Single Element Electric Radiant Heat Patio Heater - 240V

by Twin Eagles
SKU TEEH3524
$1,059.00
+ Free Shipping

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Twin Eagles 61-Inch Electric Radiant Patio Heater | TEEH3524

Twin Eagles 61-Inch electric radiant patio heater β€” 3500W / 240V / 14.6 Amps. 90% energy efficient β€” converts input power directly into radiant heat. #304 stainless steel construction with corrosion-resistant parabolic heat deflector. Covers up to 11' Γ— 11' in protected areas. Swivel mounting brackets for wall or ceiling installation (up to 60Β° angle). Designed for mounting heights of 6–9 ft. to maximize heat distribution. Incremental control (TEIC) included. UL approved for indoor and outdoor use. Permanently installed and hard-wired by licensed contractor. Made in USA β€” Cerritos, California. Free shipping.

Heating Performance

βœ“ 3500W / 240V Electric Radiant
βœ“ 90% Energy Efficient
βœ“ Warms People & Objects Directly
βœ“ Up to 11' Γ— 11' Heat Coverage
βœ“ Not Affected by Wind
βœ“ Incremental Heat Control Included

Build Quality & Safety

βœ“ #304 Stainless Steel Construction
βœ“ Corrosion-Resistant Parabolic Deflector
βœ“ Front Safety Grill Cover
βœ“ UL Approved Indoor / Outdoor
βœ“ Mount Height β€” 6 to 9 ft.
βœ“ Made in USA β€” Cerritos, CA

Included With Purchase

βœ“ 61-Inch Electric Radiant Heater
βœ“ TEIC Incremental Control (240V)
βœ“ Swivel Mounting Brackets
βœ“ Front Grill Safety Cover
βœ“ Heating Element
βœ“ All Mounting Hardware

What's In The Box:

  • Twin Eagles 61-Inch Electric Radiant Heater (TEEH3524): 3500W single-element radiant heater delivers focused infrared heat with 90% energy efficiency β€” the most powerful model in the Twin Eagles electric heater lineup. #304 stainless steel casing with corrosion-resistant parabolic heat deflector provides wide, even heat distribution across larger patio areas. Covers up to 11' Γ— 11' in well-protected conditions at a 9 ft. mounting height. UL approved for both indoor and outdoor use.
  • TEIC Incremental Control (240V): Wall-mounted incremental controller allows you to adjust heat output from off to full power. Must be installed by a certified electrician. Provides smooth, variable heat adjustment β€” not just on/off.
  • Swivel Mounting Brackets: Stainless steel wall/ceiling swivel brackets allow the heater to tilt up to 60Β° for precise heat aiming. Requires 6" clearance behind the heater. All mounting hardware included.
  • Heating Element: Ships separately to prevent breakage during transit. Installed during setup β€” no polarity required. Ceramic ends must be handled carefully during installation.
  • Front Grill Safety Cover: Protective safety grill snaps into place over the heating element. Required for all installations.

Key Features

  • 3500W / 240V / 14.6 Amps β€” the most powerful Twin Eagles electric heater
  • 90% energy efficient β€” converts input power directly into radiant heat
  • #304 stainless steel casing with corrosion-resistant parabolic heat deflector
  • Covers up to 11' Γ— 11' in well-protected areas (9' Γ— 9' mild / 7' Γ— 7' cold-breezy)
  • Swivel mounting brackets tilt up to 60Β° β€” aim heat directly at your seating area
  • Designed for mounting heights of 6–9 ft. for maximum heat distribution
  • Electric operation β€” not affected by wind like gas heaters
  • UL approved for both indoor and outdoor use
  • Incremental control (TEIC) included for variable heat adjustment
  • Ideal for larger patios, covered decks, and poolside entertaining areas
  • Ideal for humid climates and coastal areas β€” corrosion-resistant alloy deflector
  • Must be permanently installed and hard-wired by a licensed contractor
  • 61" length provides wide, even coverage across larger outdoor spaces
  • Made in USA β€” Cerritos, California

Twin Eagles Warranty

Twin Eagles backs the TEEH3524 electric heater with a 1-year manufacturer warranty covering all electric heater components against defects in materials and workmanship from the original date of purchase. Commercial applications (restaurants, bed & breakfast, private clubs) receive a 90-day warranty. Warranty is non-transferable and applies to the original purchaser at the original installation site. All field service costs are not covered. Manufactured by Dometic Residential US (formerly Twin Eagles, Inc.).

Free Shipping & Expert Support

This Twin Eagles electric patio heater ships free to the continental United States. This heater must be permanently installed and hard-wired by a licensed contractor. Our outdoor heating specialists are available to help you select the right model for your space.


About Twin Eagles

Manufacturer Information

Twin Eagles is a brand of Dometic Residential US, headquartered in Cerritos, California. Founded by Dante Cantal, Twin Eagles designs, engineers, and manufactures premium outdoor kitchen equipment and heating products β€” all built with pride in the USA.

Warranty Registration: Register Your Product

Twin Eagles TEEH3524 Owner's Manual: View Manual (PDF)

Specification Sheet: View Spec Sheet (PDF)


Twin Eagles 61-Inch Electric Radiant Patio Heater β€” TEEH3524

Heating Performance
Heater Type Wall / Ceiling Mount Electric Radiant
Wattage 3500W
BTU Equivalent ~11,947 BTU
Heating Element Single Element Radiant
Energy Efficiency 90% (Input to Radiant Heat)
Heat Deflector Corrosion-Resistant Parabolic Alloy
Heat Coverage Area (at 9 ft. Mounting Height)
Cold / Breezy Conditions 7 ft. Γ— 7 ft.
Mild Conditions 9 ft. Γ— 9 ft.
Well Protected Conditions 11 ft. Γ— 11 ft.
Electrical Requirements
Voltage 240V
Amperage 14.6 Amps
Wiring Hard-Wired β€” 12 AWG Copper or Aluminum (90Β°C Rated)
Installation Must Be Permanently Installed by Licensed Contractor
Control Included TEIC Incremental Control (240V) β€” INF-20
Maximum Controller Load 15 Amps / 3600W at 240V
Design & Construction
Material #304 Stainless Steel
Dimensions (W Γ— D Γ— H) 61" Γ— 6" Γ— 8.25"
Heater Weight 13 lbs
Mounting Type Wall or Ceiling β€” Swivel Brackets
Swivel Angle Up to 60Β°
Recommended Mounting Height 6 ft. – 9 ft.
Optimal Aim Angle 30Β° to 60Β° from Horizontal (Best: ~45Β°)
UL Approved Yes β€” Indoor & Outdoor
Clearance Requirements (Minimum to Combustibles)
Ceiling (Wall Mounted) 12" Minimum
Sides / Ends 18" Minimum
Vertical Surfaces (Ceiling Mounted) 18" Minimum
Above 6" Minimum
Below 72" Minimum
Tandem Mounting (Multiple Heaters) 3 ft. Minimum Between Units
Shipping
Box Dimensions 64" Γ— 9" Γ— 9"
Shipping Weight 20 lbs
Warranty & Manufacturer
Warranty β€” Residential 1-Year
Warranty β€” Commercial 90-Day
Manufacturer Dometic Residential US (Twin Eagles)
Brand Twin Eagles
Model TEEH3524
Made in USA Yes β€” Cerritos, California

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Description

Twin Eagles 61-Inch Electric Radiant Patio Heater | TEEH3524

Twin Eagles 61-Inch electric radiant patio heater β€” 3500W / 240V / 14.6 Amps. 90% energy efficient β€” converts input power directly into radiant heat. #304 stainless steel construction with corrosion-resistant parabolic heat deflector. Covers up to 11' Γ— 11' in protected areas. Swivel mounting brackets for wall or ceiling installation (up to 60Β° angle). Designed for mounting heights of 6–9 ft. to maximize heat distribution. Incremental control (TEIC) included. UL approved for indoor and outdoor use. Permanently installed and hard-wired by licensed contractor. Made in USA β€” Cerritos, California. Free shipping.

Heating Performance

βœ“ 3500W / 240V Electric Radiant
βœ“ 90% Energy Efficient
βœ“ Warms People & Objects Directly
βœ“ Up to 11' Γ— 11' Heat Coverage
βœ“ Not Affected by Wind
βœ“ Incremental Heat Control Included

Build Quality & Safety

βœ“ #304 Stainless Steel Construction
βœ“ Corrosion-Resistant Parabolic Deflector
βœ“ Front Safety Grill Cover
βœ“ UL Approved Indoor / Outdoor
βœ“ Mount Height β€” 6 to 9 ft.
βœ“ Made in USA β€” Cerritos, CA

Included With Purchase

βœ“ 61-Inch Electric Radiant Heater
βœ“ TEIC Incremental Control (240V)
βœ“ Swivel Mounting Brackets
βœ“ Front Grill Safety Cover
βœ“ Heating Element
βœ“ All Mounting Hardware

What's In The Box:

  • Twin Eagles 61-Inch Electric Radiant Heater (TEEH3524): 3500W single-element radiant heater delivers focused infrared heat with 90% energy efficiency β€” the most powerful model in the Twin Eagles electric heater lineup. #304 stainless steel casing with corrosion-resistant parabolic heat deflector provides wide, even heat distribution across larger patio areas. Covers up to 11' Γ— 11' in well-protected conditions at a 9 ft. mounting height. UL approved for both indoor and outdoor use.
  • TEIC Incremental Control (240V): Wall-mounted incremental controller allows you to adjust heat output from off to full power. Must be installed by a certified electrician. Provides smooth, variable heat adjustment β€” not just on/off.
  • Swivel Mounting Brackets: Stainless steel wall/ceiling swivel brackets allow the heater to tilt up to 60Β° for precise heat aiming. Requires 6" clearance behind the heater. All mounting hardware included.
  • Heating Element: Ships separately to prevent breakage during transit. Installed during setup β€” no polarity required. Ceramic ends must be handled carefully during installation.
  • Front Grill Safety Cover: Protective safety grill snaps into place over the heating element. Required for all installations.

Key Features

  • 3500W / 240V / 14.6 Amps β€” the most powerful Twin Eagles electric heater
  • 90% energy efficient β€” converts input power directly into radiant heat
  • #304 stainless steel casing with corrosion-resistant parabolic heat deflector
  • Covers up to 11' Γ— 11' in well-protected areas (9' Γ— 9' mild / 7' Γ— 7' cold-breezy)
  • Swivel mounting brackets tilt up to 60Β° β€” aim heat directly at your seating area
  • Designed for mounting heights of 6–9 ft. for maximum heat distribution
  • Electric operation β€” not affected by wind like gas heaters
  • UL approved for both indoor and outdoor use
  • Incremental control (TEIC) included for variable heat adjustment
  • Ideal for larger patios, covered decks, and poolside entertaining areas
  • Ideal for humid climates and coastal areas β€” corrosion-resistant alloy deflector
  • Must be permanently installed and hard-wired by a licensed contractor
  • 61" length provides wide, even coverage across larger outdoor spaces
  • Made in USA β€” Cerritos, California

Twin Eagles Warranty

Twin Eagles backs the TEEH3524 electric heater with a 1-year manufacturer warranty covering all electric heater components against defects in materials and workmanship from the original date of purchase. Commercial applications (restaurants, bed & breakfast, private clubs) receive a 90-day warranty. Warranty is non-transferable and applies to the original purchaser at the original installation site. All field service costs are not covered. Manufactured by Dometic Residential US (formerly Twin Eagles, Inc.).

Free Shipping & Expert Support

This Twin Eagles electric patio heater ships free to the continental United States. This heater must be permanently installed and hard-wired by a licensed contractor. Our outdoor heating specialists are available to help you select the right model for your space.


About Twin Eagles

Manufacturer Information

Twin Eagles is a brand of Dometic Residential US, headquartered in Cerritos, California. Founded by Dante Cantal, Twin Eagles designs, engineers, and manufactures premium outdoor kitchen equipment and heating products β€” all built with pride in the USA.

Warranty Registration: Register Your Product

Twin Eagles TEEH3524 Owner's Manual: View Manual (PDF)

Specification Sheet: View Spec Sheet (PDF)

Specs & Dimensions

Twin Eagles 61-Inch Electric Radiant Patio Heater β€” TEEH3524

Heating Performance
Heater Type Wall / Ceiling Mount Electric Radiant
Wattage 3500W
BTU Equivalent ~11,947 BTU
Heating Element Single Element Radiant
Energy Efficiency 90% (Input to Radiant Heat)
Heat Deflector Corrosion-Resistant Parabolic Alloy
Heat Coverage Area (at 9 ft. Mounting Height)
Cold / Breezy Conditions 7 ft. Γ— 7 ft.
Mild Conditions 9 ft. Γ— 9 ft.
Well Protected Conditions 11 ft. Γ— 11 ft.
Electrical Requirements
Voltage 240V
Amperage 14.6 Amps
Wiring Hard-Wired β€” 12 AWG Copper or Aluminum (90Β°C Rated)
Installation Must Be Permanently Installed by Licensed Contractor
Control Included TEIC Incremental Control (240V) β€” INF-20
Maximum Controller Load 15 Amps / 3600W at 240V
Design & Construction
Material #304 Stainless Steel
Dimensions (W Γ— D Γ— H) 61" Γ— 6" Γ— 8.25"
Heater Weight 13 lbs
Mounting Type Wall or Ceiling β€” Swivel Brackets
Swivel Angle Up to 60Β°
Recommended Mounting Height 6 ft. – 9 ft.
Optimal Aim Angle 30Β° to 60Β° from Horizontal (Best: ~45Β°)
UL Approved Yes β€” Indoor & Outdoor
Clearance Requirements (Minimum to Combustibles)
Ceiling (Wall Mounted) 12" Minimum
Sides / Ends 18" Minimum
Vertical Surfaces (Ceiling Mounted) 18" Minimum
Above 6" Minimum
Below 72" Minimum
Tandem Mounting (Multiple Heaters) 3 ft. Minimum Between Units
Shipping
Box Dimensions 64" Γ— 9" Γ— 9"
Shipping Weight 20 lbs
Warranty & Manufacturer
Warranty β€” Residential 1-Year
Warranty β€” Commercial 90-Day
Manufacturer Dometic Residential US (Twin Eagles)
Brand Twin Eagles
Model TEEH3524
Made in USA Yes β€” Cerritos, California
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.