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Twin Eagles 48-Inch Gas Infrared Patio Heater with Remote
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Twin Eagles 48-Inch Gas Infrared Patio Heater with Remote

by Twin Eagles
SKU TEGH48-BN
$2,899.00
+ Free Shipping

Ships In: 1-3 Days

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Twin Eagles Gas Patio HeaterΒ 

Twin Eagles 48-Inch gas infrared patio heater β€” 37,000 BTU (High) / 25,000 BTU (Low) wall or ceiling mount design. Wireless remote control included. Spark ignition with 100% safety pilot. Decorative safety grill β€” windproof up to 15 MPH. Battery operated with optional 120V AC adapter. Slim profile #304 stainless steel construction (9" W Γ— 48" L Γ— 8" D). Angle-adjustable mounting brackets (0Β° to 30Β°). Patented infrared technology. Available in natural gas and propane. Made in USA β€” Cerritos, California. Free shipping.

Heating Performance

βœ“ 37,000 BTU High / 25,000 BTU Low
βœ“ Patented Infrared Technology
βœ“ Warms People & Objects Directly
βœ“ Up to 10' Γ— 10' Heat Coverage
βœ“ Windproof Up to 15 MPH
βœ“ Two Heat Levels via Remote

Build Quality & Safety

βœ“ #304 Stainless Steel Construction
βœ“ Spark Ignition + Safety Pilot
βœ“ Decorative Wind-Shield Safety Grill
βœ“ Slim Profile β€” 9" Γ— 48" Γ— 8"
βœ“ 0Β° to 30Β° Angle Mounting Brackets
βœ“ Made in USA β€” Cerritos, CA

Included With Purchase

βœ“ 48-Inch Gas Infrared Heater
βœ“ Wireless Remote Control
βœ“ Stainless Steel Mounting Brackets
βœ“ Flexible Gas Hose (NG/LP)
βœ“ 4 AA Batteries (Heater)
βœ“ A23 Lithium Battery (Remote)

What's In The Box:

  • Twin Eagles 48-Inch Gas Infrared Heater (TEGH48): Patented infrared technology delivers up to 37,000 BTU of radiant heat that warms people and objects β€” not the surrounding air. Two heat levels: 25,000 BTU (Low) and 37,000 BTU (High). Fully encased in #304 stainless steel with a slim 9" Γ— 48" Γ— 8" profile designed for wall or ceiling installation. Spark ignition with 100% safety pilot for reliable startup. Available in natural gas (TEGH48-BN) and propane (TEGH48-BL).
  • Wireless Remote Control: Wall-mountable remote with ON / OFF, HI, and LO buttons. Controls heater from anywhere on your patio. Includes A23 12V lithium battery and mounting bracket.
  • Stainless Steel Mounting Brackets: Heavy-duty 16-gauge stainless steel angle-adjustable brackets for wall or ceiling mounting. Supports 0Β° (horizontal) to 30Β° maximum tilt to direct radiant heat toward any desired patio area.
  • Flexible Gas Hose: Factory-supplied flexible gas hose approved for both natural gas and propane installations. 1/2" gas inlet connection.
  • Battery Pack: Four (4) 1.5V AA batteries power the heater's electronic control module β€” adequate for a full season of operation. Optional 120V AC adapter available separately (batteries become backup).

Key Features

  • 37,000 BTU (High) / 25,000 BTU (Low) β€” patented infrared radiant heating technology (U.S. Patent # 8,540,509 B1)
  • Wireless remote control β€” ON/OFF, HI, and LO settings from anywhere on your patio
  • Spark ignition with 100% safety pilot for reliable startup every time
  • Decorative safety grill provides wind shielding β€” windproof up to 15 MPH
  • #304 stainless steel construction β€” slim 9" W Γ— 48" L Γ— 8" D profile
  • Wall or ceiling mount β€” angle-adjustable brackets tilt 0Β° to 30Β° to direct heat
  • Battery operated β€” no electrical wiring required (optional 120V AC adapter)
  • Covers up to 10' Γ— 10' in well-protected areas (8' Γ— 8' mild / 6' Γ— 6' cold-breezy)
  • Recommended mounting height: 8 to 9 feet
  • Non-combustible installation required β€” see clearance requirements below
  • Available in natural gas (TEGH48-BN) and propane (TEGH48-BL) β€” conversion kits available
  • Made in USA β€” Cerritos, California

Twin Eagles Warranty

Twin Eagles backs the TEGH48 gas heater with a 2-year limited warranty covering all heater components against defects in materials and workmanship. For the first year, both parts and labor are covered. Multi-user settings (bed & breakfast, private clubs) receive a 90-day warranty. Commercial food service locations are excluded. Warranty is non-transferable and applies to the original purchaser at the original installation site. Manufactured by Dometic Residential US (formerly Twin Eagles, Inc.).

Free Shipping & Expert Support

This Twin Eagles gas infrared patio heater ships free to the continental United States. All gas connections should be made by a qualified technician in accordance with local codes. Our outdoor heating specialists are available to help you choose the right configuration for your patio.


About Twin Eagles

Manufacturer Information

Twin Eagles is a brand of Dometic Residential US, headquartered in Cerritos, California. Founded by Dante Cantal, Twin Eagles designs, engineers, and manufactures premium outdoor kitchen equipment and heating products β€” all built with pride in the USA.

Warranty Registration: Register Your Product

Twin Eagles TEGH48-B Owner's Manual: View Manual (PDF)

Specification Sheet: View Spec Sheet (PDF)


Twin Eagles 48-Inch Gas Infrared Patio Heater β€” TEGH48

Heating Performance
Heater Type Wall / Ceiling Mount Gas Infrared
Fuel Type Natural Gas (TEGH48-BN) or Propane (TEGH48-BL)
BTU β€” High Setting 37,000 BTU
BTU β€” Low Setting 25,000 BTU
Heat Levels 2 (HI / LO)
Ignition Spark Ignition with 100% Safety Pilot
Patented Technology Yes β€” U.S. Patent # 8,540,509 B1
Heat Coverage Area (at 8–9 ft. Mounting Height)
Cold / Breezy Conditions 6 ft. Γ— 6 ft.
Mild Conditions 8 ft. Γ— 8 ft.
Well Protected Conditions 10 ft. Γ— 10 ft.
Gas Requirements
Gas Inlet Size 1/2" Piping
Minimum Inlet Pressure (NG) 6" WC
Maximum Inlet Pressure (NG) 10" WC
Minimum Inlet Pressure (LP) 11" WC
Maximum Inlet Pressure (LP) 13" WC
Gas Conversion Kits Available
Electrical / Power
Primary Power 4 Γ— AA Batteries (Included)
Optional Power 120V AC Adapter (Sold Separately)
Remote Control Battery A23 12V Lithium (Included)
Design & Construction
Material #304 Stainless Steel
Mounting Bracket Gauge 16-Gauge Stainless Steel
Dimensions (W Γ— L Γ— D) 9" Γ— 48" Γ— 8"
Mounting Type Wall or Ceiling
Angle Adjustment 0Β° to 30Β° Maximum
Recommended Mounting Height 8 ft. – 9 ft.
Windproof Rating Up to 15 MPH
Clearance Requirements (Minimum to Combustibles)
Rear 12"
Sides / Ends 24"
Above 18"
Below 48"
Minimum Ceiling Height 8 ft.
Shipping
Box Dimensions 51" Γ— 10" Γ— 12"
Shipping Weight 50 lbs
Warranty & Manufacturer
Warranty β€” Parts 2-Year Limited
Warranty β€” Full (Parts + Labor) 1-Year
Warranty β€” Multi-User / Commercial 90-Day
Manufacturer Dometic Residential US (Twin Eagles)
Brand Twin Eagles
Model β€” Natural Gas TEGH48-BN
Model β€” Propane TEGH48-BL
Made in USA Yes β€” Cerritos, California

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Free shipping on orders $99+ in the continental U.S.

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Talk directly to the ownerβ€”20 years’ of real expertise.

Description

Twin Eagles Gas Patio HeaterΒ 

Twin Eagles 48-Inch gas infrared patio heater β€” 37,000 BTU (High) / 25,000 BTU (Low) wall or ceiling mount design. Wireless remote control included. Spark ignition with 100% safety pilot. Decorative safety grill β€” windproof up to 15 MPH. Battery operated with optional 120V AC adapter. Slim profile #304 stainless steel construction (9" W Γ— 48" L Γ— 8" D). Angle-adjustable mounting brackets (0Β° to 30Β°). Patented infrared technology. Available in natural gas and propane. Made in USA β€” Cerritos, California. Free shipping.

Heating Performance

βœ“ 37,000 BTU High / 25,000 BTU Low
βœ“ Patented Infrared Technology
βœ“ Warms People & Objects Directly
βœ“ Up to 10' Γ— 10' Heat Coverage
βœ“ Windproof Up to 15 MPH
βœ“ Two Heat Levels via Remote

Build Quality & Safety

βœ“ #304 Stainless Steel Construction
βœ“ Spark Ignition + Safety Pilot
βœ“ Decorative Wind-Shield Safety Grill
βœ“ Slim Profile β€” 9" Γ— 48" Γ— 8"
βœ“ 0Β° to 30Β° Angle Mounting Brackets
βœ“ Made in USA β€” Cerritos, CA

Included With Purchase

βœ“ 48-Inch Gas Infrared Heater
βœ“ Wireless Remote Control
βœ“ Stainless Steel Mounting Brackets
βœ“ Flexible Gas Hose (NG/LP)
βœ“ 4 AA Batteries (Heater)
βœ“ A23 Lithium Battery (Remote)

What's In The Box:

  • Twin Eagles 48-Inch Gas Infrared Heater (TEGH48): Patented infrared technology delivers up to 37,000 BTU of radiant heat that warms people and objects β€” not the surrounding air. Two heat levels: 25,000 BTU (Low) and 37,000 BTU (High). Fully encased in #304 stainless steel with a slim 9" Γ— 48" Γ— 8" profile designed for wall or ceiling installation. Spark ignition with 100% safety pilot for reliable startup. Available in natural gas (TEGH48-BN) and propane (TEGH48-BL).
  • Wireless Remote Control: Wall-mountable remote with ON / OFF, HI, and LO buttons. Controls heater from anywhere on your patio. Includes A23 12V lithium battery and mounting bracket.
  • Stainless Steel Mounting Brackets: Heavy-duty 16-gauge stainless steel angle-adjustable brackets for wall or ceiling mounting. Supports 0Β° (horizontal) to 30Β° maximum tilt to direct radiant heat toward any desired patio area.
  • Flexible Gas Hose: Factory-supplied flexible gas hose approved for both natural gas and propane installations. 1/2" gas inlet connection.
  • Battery Pack: Four (4) 1.5V AA batteries power the heater's electronic control module β€” adequate for a full season of operation. Optional 120V AC adapter available separately (batteries become backup).

Key Features

  • 37,000 BTU (High) / 25,000 BTU (Low) β€” patented infrared radiant heating technology (U.S. Patent # 8,540,509 B1)
  • Wireless remote control β€” ON/OFF, HI, and LO settings from anywhere on your patio
  • Spark ignition with 100% safety pilot for reliable startup every time
  • Decorative safety grill provides wind shielding β€” windproof up to 15 MPH
  • #304 stainless steel construction β€” slim 9" W Γ— 48" L Γ— 8" D profile
  • Wall or ceiling mount β€” angle-adjustable brackets tilt 0Β° to 30Β° to direct heat
  • Battery operated β€” no electrical wiring required (optional 120V AC adapter)
  • Covers up to 10' Γ— 10' in well-protected areas (8' Γ— 8' mild / 6' Γ— 6' cold-breezy)
  • Recommended mounting height: 8 to 9 feet
  • Non-combustible installation required β€” see clearance requirements below
  • Available in natural gas (TEGH48-BN) and propane (TEGH48-BL) β€” conversion kits available
  • Made in USA β€” Cerritos, California

Twin Eagles Warranty

Twin Eagles backs the TEGH48 gas heater with a 2-year limited warranty covering all heater components against defects in materials and workmanship. For the first year, both parts and labor are covered. Multi-user settings (bed & breakfast, private clubs) receive a 90-day warranty. Commercial food service locations are excluded. Warranty is non-transferable and applies to the original purchaser at the original installation site. Manufactured by Dometic Residential US (formerly Twin Eagles, Inc.).

Free Shipping & Expert Support

This Twin Eagles gas infrared patio heater ships free to the continental United States. All gas connections should be made by a qualified technician in accordance with local codes. Our outdoor heating specialists are available to help you choose the right configuration for your patio.


About Twin Eagles

Manufacturer Information

Twin Eagles is a brand of Dometic Residential US, headquartered in Cerritos, California. Founded by Dante Cantal, Twin Eagles designs, engineers, and manufactures premium outdoor kitchen equipment and heating products β€” all built with pride in the USA.

Warranty Registration: Register Your Product

Twin Eagles TEGH48-B Owner's Manual: View Manual (PDF)

Specification Sheet: View Spec Sheet (PDF)

Specs & Dimensions

Twin Eagles 48-Inch Gas Infrared Patio Heater β€” TEGH48

Heating Performance
Heater Type Wall / Ceiling Mount Gas Infrared
Fuel Type Natural Gas (TEGH48-BN) or Propane (TEGH48-BL)
BTU β€” High Setting 37,000 BTU
BTU β€” Low Setting 25,000 BTU
Heat Levels 2 (HI / LO)
Ignition Spark Ignition with 100% Safety Pilot
Patented Technology Yes β€” U.S. Patent # 8,540,509 B1
Heat Coverage Area (at 8–9 ft. Mounting Height)
Cold / Breezy Conditions 6 ft. Γ— 6 ft.
Mild Conditions 8 ft. Γ— 8 ft.
Well Protected Conditions 10 ft. Γ— 10 ft.
Gas Requirements
Gas Inlet Size 1/2" Piping
Minimum Inlet Pressure (NG) 6" WC
Maximum Inlet Pressure (NG) 10" WC
Minimum Inlet Pressure (LP) 11" WC
Maximum Inlet Pressure (LP) 13" WC
Gas Conversion Kits Available
Electrical / Power
Primary Power 4 Γ— AA Batteries (Included)
Optional Power 120V AC Adapter (Sold Separately)
Remote Control Battery A23 12V Lithium (Included)
Design & Construction
Material #304 Stainless Steel
Mounting Bracket Gauge 16-Gauge Stainless Steel
Dimensions (W Γ— L Γ— D) 9" Γ— 48" Γ— 8"
Mounting Type Wall or Ceiling
Angle Adjustment 0Β° to 30Β° Maximum
Recommended Mounting Height 8 ft. – 9 ft.
Windproof Rating Up to 15 MPH
Clearance Requirements (Minimum to Combustibles)
Rear 12"
Sides / Ends 24"
Above 18"
Below 48"
Minimum Ceiling Height 8 ft.
Shipping
Box Dimensions 51" Γ— 10" Γ— 12"
Shipping Weight 50 lbs
Warranty & Manufacturer
Warranty β€” Parts 2-Year Limited
Warranty β€” Full (Parts + Labor) 1-Year
Warranty β€” Multi-User / Commercial 90-Day
Manufacturer Dometic Residential US (Twin Eagles)
Brand Twin Eagles
Model β€” Natural Gas TEGH48-BN
Model β€” Propane TEGH48-BL
Made in USA Yes β€” Cerritos, California
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.