Perlick 24-Inch Signature Series Stainless Steel Outdoor Refrigerator Drawers with Lock - HP24RO-4-5DL
Rebate | Ends 1/5/25
Up to $500 Rebate on Select Perlick Undercounter Refrigeration Learn More
Perlick Undercounter Refrigeration Rebate
Receive up to $500 in cash back rebates on your purchase of Perlick C-Series or Signature Series Product(s) by mail. The more you buy, the more cash back you receive, up to $500.
Offer valid now through January 5, 2025. Simply fill out the form and return it with a copy of your serialized receipt from your Perlick C-Series or Signature Series product(s) by mail. Rebate form must be received by January 31, 2025!
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
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- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Perlick Signature Series 24" Outdoor Refrigerator Drawers with Lock
Key Features
- Optimal design delivers a perfect blend of energy efficiency and superior design for easy access to your cold storage under the countertop.
- Door lock with a key entry for safe and secure outdoor cold storage in your outdoor kitchen.
- All stainless steel interiors and exteriors offer unmatched durability and are clean modern look in your outdoor kitchen.
- Smooth self-closing drawers for large capacity storage and easy under-the-counter access.
- Full extension shelving with vibration-dampened stainless steel ball bearing glides allows for easy and safe product access without reaching in.
- 1000 BTU/hr capacity delivers the industry’s most energy-efficient cooldown, perfect for both indoor and outdoor settings.
- 70% faster cooling speeds than leading competitors for quick and efficient chilling. Eco-friendly R600 refrigerant gives you maximum energy efficiency with zero ozone depletion potential.
- Perlick Anti-Condensation System™ prevents moisture build-up on the cabinet, ideal for outdoor and marine environments.
- Front ventilation for safe and efficient heat exhaust, keeping your fridge cool and cabinet safe from heat.
- Interior white LED lighting gives visibility in your refrigerator at night.
- Audible door alarm lets you know when your door is left open
- Industry best warranty with a 6-year warranty on parts and labor.
Industry Leading Cooling System
Experience the ultimate convenience and style in outdoor refrigeration with the Perlick 24-Inch Signature Series Stainless Steel Outdoor Refrigerator Drawers with Lock. These refrigerator drawers are designed to seamlessly integrate into your outdoor kitchen, providing easy access to your cold storage beneath the countertop. Both drawers feature polished stainless steel handles that sit on top of the drawer for easy access to your entire drawer space for convenience access in your outdoor kitchen.
Equipped with optimal design, which strikes a perfect balance between energy efficiency and superior durability. Both the interior and exterior of your outdoor refrigerator are crafted from stainless steel, ensuring unmatched durability against all four seasons, while complementing and giving your outdoor kitchen a sleek and modern look. The stainless steel finish not only adds a touch of elegance but also guarantees resistance against the elements, maintaining its pristine appearance year-round. Have your beverages, condiments, and fresh ingredients right at your fingertips as you prepare your outdoor culinary masterpieces in your outdoor kitchen.
The double-drawer outdoor refrigerator features smooth self-closing mechanisms, providing large-capacity storage and easy under-the-counter access. You'll appreciate the effortless and secure closure of these drawers, keeping your items fresh and chilled with minimal effort. Inside the drawers, you'll find full extension shelving with vibration-dampened stainless steel ball-bearing glides. This innovative design ensures easy and safe access to your stored products without the need to reach deep into the drawers. Now, arranging and retrieving your items is a breeze.
The 1000 BTU/hr capacity of this outdoor refrigerator delivers the industry's most energy-efficient cooldown. Whether you're using them indoors or outdoors, you can count on these drawers to rapidly reach your desired temperature. Say goodbye to long waiting times and hello to cold drinks and ingredients on demand. What sets these outdoor refrigerator double drawers apart is their 70% faster cooling speeds compared to leading competitors. no more worrying about the refrigerator being open too much with this industry-leading forced air cooling system by Perlick. It's the key to maintaining the perfect chill for your beverages and cold food storage. In line with our commitment to eco-friendliness, this outdoor double-drawer refrigerator uses Eco-friendly R600 refrigerant, offering maximum energy efficiency with zero ozone depletion potential. This choice not only benefits the environment but also leads to lower energy bills over time, showcasing our dedication to sustainability.
The Perlick Anti-Condensation System™ is another innovative feature, preventing moisture build-up within the cabinet. This is especially valuable for outdoor and marine environments where humidity can be a concern. With this system, your drawers remain dry, and your items stay in excellent condition. Featuring front heat exhaust ventilation giving you safe and efficient heat exhaust to keep your refrigerator cool and your cabinet safe from heat. Perlick's front ventilation guarantees the longevity of your appliance even in high-temperature outdoor settings.
For added convenience, the interior of the drawers is equipped with white LED lighting, providing visibility at night. This not only adds to the aesthetic appeal of your outdoor kitchen but also ensures you can easily find what you need, day or night. An audible door alarm is included to notify you when the door is left open, preventing temperature fluctuations and ensuring the freshness of your stored items. Finally, these refrigerator drawers come with an industry-best warranty, offering 6 years of coverage on parts and labor. This warranty reflects our commitment to quality and our confidence in the performance of our products. Upgrade your outdoor kitchen with the Perlick 24-Inch Signature Series Stainless Steel Outdoor Refrigerator Drawers with Lock and enjoy the perfect blend of style, convenience, and performance. Don't wait; order now and elevate your outdoor entertaining experience!
Manufacturers Information
Click here for the User and Care Guide
Click here for the Installation Instructions
Click here for Warranty Information
Warranty
PERLICK promises that every new PERLICK refrigerator, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the refrigerator properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the refrigerator or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.
Order now with free shipping!
Perlick 24" Signature Series Outdoor Refrigerator Drawers with Lock |
|
|---|---|
| Model | Signature Series |
| Exterior Material | 304 Stainless Steel |
| Drawer Type | Double Drawers |
| Interior Material | 304 Stainless Steel |
| Drawers Color | Stainless Steel |
| Cabinet Color | Stainless Steel |
| Overall Width | 23.875" |
| Overall Depth | 24" |
| Overall Height | 34.25" |
| Weight | 191 lbs |
| Cut Out Width | 24" |
| Cut Out Height | 34 3/8" |
| Cut Out Depth | 24" |
| Total Capacity | 5.2 Cu. Ft. |
| Can Capacity | 144 Cans |
| Cooling System | Compressor |
| Cooling Type | Forced Air |
| Refrigerant Type | R-600 |
| Number of Temperature Zones | 1 |
| Control Type | Digital Refrigerator Controls |
| Shelf Material | Wire |
| Number of Drawers | 2 |
| Ambient Temperature Range | 40°F - 105°F |
| Refrigerator Temperature Range | 33°F - 48°F |
| Defrost Type | Automatic |
| Volts | 115 Volts |
| Amps | 1.9 Amps |
| Sabbath Mode | No |
| Venting | Front Vent |
| Self Closing Drawers | Yes |
| Drawer Lock | Yes |
| Drawer Alarm | Yes |
| UL Certified | Yes |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Perlick Signature Series 24" Outdoor Refrigerator Drawers with Lock
Key Features
- Optimal design delivers a perfect blend of energy efficiency and superior design for easy access to your cold storage under the countertop.
- Door lock with a key entry for safe and secure outdoor cold storage in your outdoor kitchen.
- All stainless steel interiors and exteriors offer unmatched durability and are clean modern look in your outdoor kitchen.
- Smooth self-closing drawers for large capacity storage and easy under-the-counter access.
- Full extension shelving with vibration-dampened stainless steel ball bearing glides allows for easy and safe product access without reaching in.
- 1000 BTU/hr capacity delivers the industry’s most energy-efficient cooldown, perfect for both indoor and outdoor settings.
- 70% faster cooling speeds than leading competitors for quick and efficient chilling. Eco-friendly R600 refrigerant gives you maximum energy efficiency with zero ozone depletion potential.
- Perlick Anti-Condensation System™ prevents moisture build-up on the cabinet, ideal for outdoor and marine environments.
- Front ventilation for safe and efficient heat exhaust, keeping your fridge cool and cabinet safe from heat.
- Interior white LED lighting gives visibility in your refrigerator at night.
- Audible door alarm lets you know when your door is left open
- Industry best warranty with a 6-year warranty on parts and labor.
Industry Leading Cooling System
Experience the ultimate convenience and style in outdoor refrigeration with the Perlick 24-Inch Signature Series Stainless Steel Outdoor Refrigerator Drawers with Lock. These refrigerator drawers are designed to seamlessly integrate into your outdoor kitchen, providing easy access to your cold storage beneath the countertop. Both drawers feature polished stainless steel handles that sit on top of the drawer for easy access to your entire drawer space for convenience access in your outdoor kitchen.
Equipped with optimal design, which strikes a perfect balance between energy efficiency and superior durability. Both the interior and exterior of your outdoor refrigerator are crafted from stainless steel, ensuring unmatched durability against all four seasons, while complementing and giving your outdoor kitchen a sleek and modern look. The stainless steel finish not only adds a touch of elegance but also guarantees resistance against the elements, maintaining its pristine appearance year-round. Have your beverages, condiments, and fresh ingredients right at your fingertips as you prepare your outdoor culinary masterpieces in your outdoor kitchen.
The double-drawer outdoor refrigerator features smooth self-closing mechanisms, providing large-capacity storage and easy under-the-counter access. You'll appreciate the effortless and secure closure of these drawers, keeping your items fresh and chilled with minimal effort. Inside the drawers, you'll find full extension shelving with vibration-dampened stainless steel ball-bearing glides. This innovative design ensures easy and safe access to your stored products without the need to reach deep into the drawers. Now, arranging and retrieving your items is a breeze.
The 1000 BTU/hr capacity of this outdoor refrigerator delivers the industry's most energy-efficient cooldown. Whether you're using them indoors or outdoors, you can count on these drawers to rapidly reach your desired temperature. Say goodbye to long waiting times and hello to cold drinks and ingredients on demand. What sets these outdoor refrigerator double drawers apart is their 70% faster cooling speeds compared to leading competitors. no more worrying about the refrigerator being open too much with this industry-leading forced air cooling system by Perlick. It's the key to maintaining the perfect chill for your beverages and cold food storage. In line with our commitment to eco-friendliness, this outdoor double-drawer refrigerator uses Eco-friendly R600 refrigerant, offering maximum energy efficiency with zero ozone depletion potential. This choice not only benefits the environment but also leads to lower energy bills over time, showcasing our dedication to sustainability.
The Perlick Anti-Condensation System™ is another innovative feature, preventing moisture build-up within the cabinet. This is especially valuable for outdoor and marine environments where humidity can be a concern. With this system, your drawers remain dry, and your items stay in excellent condition. Featuring front heat exhaust ventilation giving you safe and efficient heat exhaust to keep your refrigerator cool and your cabinet safe from heat. Perlick's front ventilation guarantees the longevity of your appliance even in high-temperature outdoor settings.
For added convenience, the interior of the drawers is equipped with white LED lighting, providing visibility at night. This not only adds to the aesthetic appeal of your outdoor kitchen but also ensures you can easily find what you need, day or night. An audible door alarm is included to notify you when the door is left open, preventing temperature fluctuations and ensuring the freshness of your stored items. Finally, these refrigerator drawers come with an industry-best warranty, offering 6 years of coverage on parts and labor. This warranty reflects our commitment to quality and our confidence in the performance of our products. Upgrade your outdoor kitchen with the Perlick 24-Inch Signature Series Stainless Steel Outdoor Refrigerator Drawers with Lock and enjoy the perfect blend of style, convenience, and performance. Don't wait; order now and elevate your outdoor entertaining experience!
Manufacturers Information
Click here for the User and Care Guide
Click here for the Installation Instructions
Click here for Warranty Information
Warranty
PERLICK promises that every new PERLICK refrigerator, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the refrigerator properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the refrigerator or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.
Order now with free shipping!
Perlick 24" Signature Series Outdoor Refrigerator Drawers with Lock |
|
|---|---|
| Model | Signature Series |
| Exterior Material | 304 Stainless Steel |
| Drawer Type | Double Drawers |
| Interior Material | 304 Stainless Steel |
| Drawers Color | Stainless Steel |
| Cabinet Color | Stainless Steel |
| Overall Width | 23.875" |
| Overall Depth | 24" |
| Overall Height | 34.25" |
| Weight | 191 lbs |
| Cut Out Width | 24" |
| Cut Out Height | 34 3/8" |
| Cut Out Depth | 24" |
| Total Capacity | 5.2 Cu. Ft. |
| Can Capacity | 144 Cans |
| Cooling System | Compressor |
| Cooling Type | Forced Air |
| Refrigerant Type | R-600 |
| Number of Temperature Zones | 1 |
| Control Type | Digital Refrigerator Controls |
| Shelf Material | Wire |
| Number of Drawers | 2 |
| Ambient Temperature Range | 40°F - 105°F |
| Refrigerator Temperature Range | 33°F - 48°F |
| Defrost Type | Automatic |
| Volts | 115 Volts |
| Amps | 1.9 Amps |
| Sabbath Mode | No |
| Venting | Front Vent |
| Self Closing Drawers | Yes |
| Drawer Lock | Yes |
| Drawer Alarm | Yes |
| UL Certified | Yes |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
