Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Wine Reserve with Lock - HP24DO-4-2
Rebate | Ends 1/5/25
Up to $500 Rebate on Select Perlick Undercounter Refrigeration Learn More
Perlick Undercounter Refrigeration Rebate
Receive up to $500 in cash back rebates on your purchase of Perlick C-Series or Signature Series Product(s) by mail. The more you buy, the more cash back you receive, up to $500.
Offer valid now through January 5, 2025. Simply fill out the form and return it with a copy of your serialized receipt from your Perlick C-Series or Signature Series product(s) by mail. Rebate form must be received by January 31, 2025!
In Stock
Ships in 1-3 Business Days
Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Perlick 24" Signature Panel Ready Dual Zone Wine Reserve with Lock
Key Features
- Dual-Zone Technology: Independent temperature control for red and white wines in separate climate zones for ideal storage conditions.
- Panel Ready: Designed to seamlessly blend with outdoor kitchen cabinetry, adding a sleek, modern look.
- Door Lock Included: Features a secure lock with key entry, protecting your wine collection from theft and outdoor elements.
- 1000 BTU/hr Capacity Refrigeration System: Industry-leading forced air cooling for precise temperature control and quick cooling.
- Front-Vented RAPIDcool™ System: Provides energy-efficient cooling, up to 70% faster than competitors, for rapid chilling.
- Perlick Anti-Condensation System™: Prevents moisture buildup on the cabinet, ideal for outdoor and marine environments.
- 5.0 Cu. Ft. Wine Reserve Capacity: Spacious enough to hold 32 bottles (14 red and 18 white), allowing for variety in your collection.
- Stainless Steel Interiors and Exteriors: Built to withstand weather and all seasons, ensuring long-lasting durability.
- Stainless Steel Wine Racks: Non-absorbent material keeps wine’s flavor and aroma pure.
- 5 Full-Extension Wine Racks: Effortlessly gliding shelves for easy access to your wine collection without reaching in.
- Dual-Color LED Lighting: Choose between 6000K crisp white or cool blue lighting to enhance your wine display.
- Indoor/Outdoor Flexibility: Suitable for both indoor and outdoor use, offering versatility in placement.
-
Industry-Leading Warranty: Full 6-year coverage on parts and labor, underscoring Perlick’s commitment to quality.
Perlick 24-Inch Signature Series Dual Zone Wine Reserve
The Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Wine Reserve is crafted for the true wine enthusiast, offering advanced features to preserve and showcase any collection. With a panel-ready front, it seamlessly matches your outdoor kitchen cabinetry for a polished, professional look; simply add your cabinet panels to blend it perfectly with your space. This versatile wine reserve is equipped with dual-zone technology, giving you independent temperature control for both red and white wines, each stored in its own climate zone. Set reds at their ideal serving temperature and keep whites perfectly chilled, making it easy to pair a red Zinfandel with ribs or a cool Chardonnay with grilled seafood, all within reach. For added security, this unit features a door lock with a heavy-duty key entry located discreetly at the bottom of the door, ideal for protecting valuable wines from theft and keeping stored items safe in an outdoor environment.
Perlick Panel Ready Wine Cooler with RAPIDcool™ Forced Air Cooling System
At the heart of this wine reserve is a powerful 1000 BTU/hr capacity refrigeration system, providing industry-leading forced air cooling with precision temperature control. This system ensures that your wines remain at their optimal temperature, enhancing flavor profiles for reds and whites alike. The front-vented RAPIDcool™ forced air cooling system is especially efficient, cooling up to 70% faster than competitors so your wine reaches the perfect temperature, regardless of the weather. The Perlick Anti-Condensation System™ prevents moisture buildup, which is especially valuable in outdoor or marine settings, ensuring your wine labels stay intact and the cabinet remains free from humidity-related issues.
Generous Wine Storage Capacity for Up to 32 Bottles
With a 5.0 cu. ft. capacity, this wine reserve can store up to 32 bottles (14 red and 18 white), offering variety and ample space for entertaining. The appliance’s stainless steel construction, both inside and out, ensures resilience against weather in all seasons while providing a sleek, modern finish that enhances any outdoor kitchen. The durable design of stainless steel also ensures long-lasting protection against wear and tear, keeping the unit looking pristine over the years.
Inside, stainless steel wine racks offer the benefit of non-absorption, so they won’t hold odors and will preserve the pure flavor and aroma of each wine. With 5 full-extension wine racks, you’ll enjoy smooth, easy access to every bottle without disturbing sediment in older vintages, allowing your collection to remain undisturbed and ready to enjoy.
Enhanced Features and Industry-Leading Warranty
Adding to the visual appeal, this wine reserve includes dual-color LED lighting with 6000K crisp white or cool blue options, giving your collection the perfect ambiance. The design’s indoor/outdoor flexibility allows you to place it in any setting, from your indoor kitchen to your outdoor entertaining area. With Perlick’s 6-year industry-leading warranty covering parts and labor, you can trust in the long-term reliability of this appliance, knowing it’s built to last.Â
Experience the ideal wine storage solution with the Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Wine Reserve, offering a blend of precise temperature control, security, and elegance. Enhance your wine collection and make entertaining effortless with Perlick’s outstanding design and durability.
Manufacturers Information
Click here for the User and Care Guide
Click here for the Installation Instructions
Click here for the Warranty Information
Warranty
PERLICK promises that every new PERLICK wine reserve, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the wine reserve properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the wine reserve or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.
Order now with free shipping!
Perlick 24-Inch Panel Ready Dual Zone Wine Reserve |
|
|---|---|
| Model | Signature Series |
| Exterior Material | 304 Stainless Steel |
| Interior Material | 304 Stainless Steel |
| Door Type | Panel Ready |
| Cabinet Color | Stainless Steel |
| Overall Width | 23.875" |
| Overall Depth | 24" |
| Overall Height | 34 1/4" |
| Weight | 222 lbs. |
| Cut Out Width | 24" |
| Cut Out Height | 34 3/8" |
| Cut Out Depth | 24 7/8" |
| Total Capacity | 5.2 Cu. Ft. |
| Wine Bottle Capacity | 32 Bottles (14 Red Wine Bottles & 18 White Wine Bottles) |
| Cooling System | Compressor |
| Cooling Type | Forced Air |
| Refrigerant Type | R-600 |
| Number of Temperature Zones | Dual Zone |
| Control Type | Digital Refrigerator Controls |
| Door Storage | No |
| Number of Wine Racks | 5 |
| Wine Rack Material | Stainless Steel |
| Shelf Type | Full Extension Shelves |
| Number of Drawers | None |
| Ambient Temperature Range | 40°F - 105°F |
| Temperature Range (Both Zones) | 45°F - 65°F |
| Defrost Type | Automatic |
| Volts | 115 Volts |
| Amps | 1.9 Amps |
| Hinge Type | Left or Right |
| Sabbath Mode | No |
| Venting | Front Vent |
| Self Closing Door | No |
| Door Lock | Yes |
| Door Alarm | Yes |
| UL Certified | Yes |
Â
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
placeholder
Authorized Dealer
- Description
- Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Perlick 24" Signature Panel Ready Dual Zone Wine Reserve with Lock
Key Features
- Dual-Zone Technology: Independent temperature control for red and white wines in separate climate zones for ideal storage conditions.
- Panel Ready: Designed to seamlessly blend with outdoor kitchen cabinetry, adding a sleek, modern look.
- Door Lock Included: Features a secure lock with key entry, protecting your wine collection from theft and outdoor elements.
- 1000 BTU/hr Capacity Refrigeration System: Industry-leading forced air cooling for precise temperature control and quick cooling.
- Front-Vented RAPIDcool™ System: Provides energy-efficient cooling, up to 70% faster than competitors, for rapid chilling.
- Perlick Anti-Condensation System™: Prevents moisture buildup on the cabinet, ideal for outdoor and marine environments.
- 5.0 Cu. Ft. Wine Reserve Capacity: Spacious enough to hold 32 bottles (14 red and 18 white), allowing for variety in your collection.
- Stainless Steel Interiors and Exteriors: Built to withstand weather and all seasons, ensuring long-lasting durability.
- Stainless Steel Wine Racks: Non-absorbent material keeps wine’s flavor and aroma pure.
- 5 Full-Extension Wine Racks: Effortlessly gliding shelves for easy access to your wine collection without reaching in.
- Dual-Color LED Lighting: Choose between 6000K crisp white or cool blue lighting to enhance your wine display.
- Indoor/Outdoor Flexibility: Suitable for both indoor and outdoor use, offering versatility in placement.
-
Industry-Leading Warranty: Full 6-year coverage on parts and labor, underscoring Perlick’s commitment to quality.
Perlick 24-Inch Signature Series Dual Zone Wine Reserve
The Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Wine Reserve is crafted for the true wine enthusiast, offering advanced features to preserve and showcase any collection. With a panel-ready front, it seamlessly matches your outdoor kitchen cabinetry for a polished, professional look; simply add your cabinet panels to blend it perfectly with your space. This versatile wine reserve is equipped with dual-zone technology, giving you independent temperature control for both red and white wines, each stored in its own climate zone. Set reds at their ideal serving temperature and keep whites perfectly chilled, making it easy to pair a red Zinfandel with ribs or a cool Chardonnay with grilled seafood, all within reach. For added security, this unit features a door lock with a heavy-duty key entry located discreetly at the bottom of the door, ideal for protecting valuable wines from theft and keeping stored items safe in an outdoor environment.
Perlick Panel Ready Wine Cooler with RAPIDcool™ Forced Air Cooling System
At the heart of this wine reserve is a powerful 1000 BTU/hr capacity refrigeration system, providing industry-leading forced air cooling with precision temperature control. This system ensures that your wines remain at their optimal temperature, enhancing flavor profiles for reds and whites alike. The front-vented RAPIDcool™ forced air cooling system is especially efficient, cooling up to 70% faster than competitors so your wine reaches the perfect temperature, regardless of the weather. The Perlick Anti-Condensation System™ prevents moisture buildup, which is especially valuable in outdoor or marine settings, ensuring your wine labels stay intact and the cabinet remains free from humidity-related issues.
Generous Wine Storage Capacity for Up to 32 Bottles
With a 5.0 cu. ft. capacity, this wine reserve can store up to 32 bottles (14 red and 18 white), offering variety and ample space for entertaining. The appliance’s stainless steel construction, both inside and out, ensures resilience against weather in all seasons while providing a sleek, modern finish that enhances any outdoor kitchen. The durable design of stainless steel also ensures long-lasting protection against wear and tear, keeping the unit looking pristine over the years.
Inside, stainless steel wine racks offer the benefit of non-absorption, so they won’t hold odors and will preserve the pure flavor and aroma of each wine. With 5 full-extension wine racks, you’ll enjoy smooth, easy access to every bottle without disturbing sediment in older vintages, allowing your collection to remain undisturbed and ready to enjoy.
Enhanced Features and Industry-Leading Warranty
Adding to the visual appeal, this wine reserve includes dual-color LED lighting with 6000K crisp white or cool blue options, giving your collection the perfect ambiance. The design’s indoor/outdoor flexibility allows you to place it in any setting, from your indoor kitchen to your outdoor entertaining area. With Perlick’s 6-year industry-leading warranty covering parts and labor, you can trust in the long-term reliability of this appliance, knowing it’s built to last.Â
Experience the ideal wine storage solution with the Perlick 24-Inch Signature Series Panel Ready Outdoor Dual Zone Wine Reserve, offering a blend of precise temperature control, security, and elegance. Enhance your wine collection and make entertaining effortless with Perlick’s outstanding design and durability.
Manufacturers Information
Click here for the User and Care Guide
Click here for the Installation Instructions
Click here for the Warranty Information
Warranty
PERLICK promises that every new PERLICK wine reserve, including the cabinet and all its parts, will be free from material or workmanship defects. This warranty applies if you use and maintain the wine reserve properly, following PERLICK's guidelines and the Use & Care Guide that comes with each unit. The warranty lasts for six years from when you first install the wine reserve or for seventy-five months after PERLICK ships the unit, whichever comes first. This warranty also covers labor costs.
Order now with free shipping!
Perlick 24-Inch Panel Ready Dual Zone Wine Reserve |
|
|---|---|
| Model | Signature Series |
| Exterior Material | 304 Stainless Steel |
| Interior Material | 304 Stainless Steel |
| Door Type | Panel Ready |
| Cabinet Color | Stainless Steel |
| Overall Width | 23.875" |
| Overall Depth | 24" |
| Overall Height | 34 1/4" |
| Weight | 222 lbs. |
| Cut Out Width | 24" |
| Cut Out Height | 34 3/8" |
| Cut Out Depth | 24 7/8" |
| Total Capacity | 5.2 Cu. Ft. |
| Wine Bottle Capacity | 32 Bottles (14 Red Wine Bottles & 18 White Wine Bottles) |
| Cooling System | Compressor |
| Cooling Type | Forced Air |
| Refrigerant Type | R-600 |
| Number of Temperature Zones | Dual Zone |
| Control Type | Digital Refrigerator Controls |
| Door Storage | No |
| Number of Wine Racks | 5 |
| Wine Rack Material | Stainless Steel |
| Shelf Type | Full Extension Shelves |
| Number of Drawers | None |
| Ambient Temperature Range | 40°F - 105°F |
| Temperature Range (Both Zones) | 45°F - 65°F |
| Defrost Type | Automatic |
| Volts | 115 Volts |
| Amps | 1.9 Amps |
| Hinge Type | Left or Right |
| Sabbath Mode | No |
| Venting | Front Vent |
| Self Closing Door | No |
| Door Lock | Yes |
| Door Alarm | Yes |
| UL Certified | Yes |
Â
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
