Marvel Essential 24-Inch Panel-Ready Glass Door Wine Refrigerator with Lock
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Marvel Essential 24-Inch Panel-Ready Glass Door Outdoor Wine Refrigerator with Lock β 55-Bottle Built-In Undercounter Wine Cooler (MRWC224-IG31A)
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Key Features
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The Marvel Essential 24-Inch Panel-Ready Glass Door Outdoor Wine Refrigerator with Lock (MRWC224-IG31A) is the full-size entry in Marvel's dedicated wine refrigerator lineup β storing up to 55 standard Bordeaux-style bottles across six full-extension wire wine racks on ball bearings behind a panel-ready door frame and Low-E coated, argon gas filled double thermopane glass window that allows the frame to match your surrounding cabinetry while the UV-filtered glass keeps every bottle on display. Unlike beverage centers that store a mix of cans and bottles on flat shelves, the MRWC224-IG31A is engineered specifically for wine β with dedicated horizontal bottle racks, a matte black interior with stainless steel accents, and the Essential Series' most advanced lighting system: six-color multi-point LED illumination in bright white, warm white, cool white, light blue, deep blue, and teal, all showcased through the glass window. The panel-ready frame accepts a custom panel overlay (sold separately) so the wine refrigerator integrates seamlessly into your cabinetry, outdoor kitchen island, or wine bar design β while the glass window continues to showcase your collection. Rated for both indoor and outdoor use, this 24-inch wine refrigerator delivers 5.1 cu. ft. of dedicated wine storage with precise electronic touch temperature control from 34Β°F to 61Β°F β covering every wine service and storage temperature from ice-cold sparkling to full-bodied reds at cellar temperature. Where Marvel's 15-inch wine refrigerator (MRWC215) stores 28 bottles in a compact footprint, the MRWC224-IG31A nearly doubles capacity to 55 bottles with an additional rack β the full-size solution for serious wine collectors. Backed by over 130 years of refrigeration expertise and manufactured in the USA, the MRWC224-IG31A combines Marvel's forced-air cooling, built-in carbon filter, integrated door lock, and front-venting design into the definitive panel-ready undercounter wine refrigerator for designers, collectors, and homeowners creating sophisticated indoor and outdoor entertaining spaces. |
24-Inch Panel-Ready Wine Refrigerator β 55 Bottles on Six Full-Extension Ball-Bearing Racks
The MRWC224-IG31A is built from the ground up as a dedicated full-size wine refrigerator β not a beverage center repurposed for wine, and not a general-purpose refrigerator with shelves removed. What sets the MRWC224-IG31A apart is its panel-ready door frame with Low-E coated double thermopane glass window β the frame accepts a custom panel overlay (sold separately) to match your cabinetry, while the insulated glass panel lets you admire your 55-bottle collection without opening the door and protects stored wine from UV degradation. This dual-purpose design gives you the seamless cabinetry integration of a panel-ready appliance with the visual display of a glass door β the best of both worlds for wine bars, tasting rooms, and entertaining environments where both design continuity and wine presentation matter. The six full-extension wire wine racks with stainless steel accents glide out completely on ball bearings so you can read labels, select bottles, and reorganize your collection without disturbing neighboring bottles. With 55 standard Bordeaux-style bottles stored across six individually accessible racks in a 5.1 cu. ft. interior, the MRWC224-IG31A delivers nearly twice the capacity of Marvel's 15-inch wine refrigerator in the standard 24-inch undercounter width.
Low-E Double Thermopane Glass
The argon gas filled, Low-E coated double-pane glass door provides critical UV protection that prevents light-induced wine degradation β particularly important for wines stored in clear or light-colored glass bottles. The insulated glass also maintains thermal stability and lets you admire your 55-bottle collection without opening the door.
55-Bottle Capacity on Six Racks
Six full-extension wire wine racks on ball bearings with stainless steel accents store up to 55 standard Bordeaux-style bottles at the proper horizontal angle for optimal cork contact. Each rack glides out completely for effortless access β read labels, select bottles, and reorganize without disturbing your collection.
Panel-Ready Frame Integration
The MRWC224-IG31A door frame accepts a custom panel overlay (sold separately) so the wine refrigerator integrates seamlessly into your cabinetry, wine bar, or outdoor kitchen island while the glass window remains visible. The field-reversible door hinge lets you configure the door swing to either side. Marvel's Effortless Entry engineering reduces the physical force required to open the door.
Door Lock & Door Alarm
An integrated door lock secures your wine collection β especially important for outdoor and poolside installations where the glass door puts valuable bottles on display. The audible door alarm activates when the door is left open, preventing temperature fluctuations that can compromise wine quality.
Six-Color Multi-Point LED Lighting β Customizable Illumination Through the Glass Door
The MRWC224-IG31A features Marvel's most advanced lighting system in the Essential Series: six-color multi-point LED lighting that goes beyond standard white illumination. The electronic touch controls let you select from six color options β bright white, warm white, cool white, light blue, deep blue, and teal β allowing you to customize the interior ambiance to match your space, mood, or dΓ©cor. Combined with center cabinet vertical placement that provides full top-to-bottom illumination, the multi-point LEDs showcase every bottle and label across all six racks through the glass window. Set warm white for a classic wine cellar glow, cool white for clean modern visibility, or deep blue and teal for dramatic evening entertaining β the lighting transforms the MRWC224-IG31A from a storage appliance into a design statement that anchors a home bar, tasting room, or outdoor wine station while the panel-ready frame integrates seamlessly into your surrounding cabinetry.
Matte Black Interior
The matte black interior with stainless steel accents on the wine racks creates a refined, gallery-like presentation behind the glass door. The dark backdrop enhances the visual impact of the LED lighting and bottle labels, while the stainless accents add a premium finishing detail.
Panel-Ready Custom Finish
The panel-ready door frame accepts any custom material overlay β painted wood, weathered teak, composite HDPE, or any finish your designer specifies β so the wine refrigerator matches your surrounding cabinetry while the glass window keeps your collection beautifully lit and visible.
Forced-Air Refrigeration & Electronic Touch Controls β Precise Wine Temperatures from 34Β°F to 61Β°F
Wine is more sensitive to temperature variation than canned beverages, making precise, stable cooling a non-negotiable requirement for any dedicated wine refrigerator. The MRWC224-IG31A uses a forced-air refrigeration system β fan-driven airflow that distributes cold air evenly throughout the cabinet for rapid cool-down and consistent temperature stability across all six racks, even when ambient outdoor temperatures climb. The electronic touch control panel provides precise digital temperature selection across a 34Β°F to 61Β°F range, covering the full spectrum of wine storage and service temperatures: set it to 45Β°F for crisp whites and sparkling wines, 55Β°F for classic cellar-temperature reds, or anywhere in between for rosΓ©s and light-bodied varietals. This is a single-zone unit, so all 55 bottles share one temperature setting β ideal for collectors who store one style at a time or who set a versatile mid-range temperature for mixed collections.
R-600a Refrigerant
The unit operates on R-600a (isobutane) refrigerant β a low-GWP, energy-efficient coolant that delivers strong cooling performance with reduced vibration, helping preserve wine quality by minimizing disturbance to sediment.
Built-In Carbon Filter
An activated carbon filtration system continuously cleans circulating air inside the cabinet β preventing odor infiltration through corks and protecting wine from external contaminants that can compromise flavor and aroma integrity.
Front Venting β True Built-In Installation
All compressor heat exhausts through the front vent, eliminating the need for rear or side clearance. This allows the MRWC224-IG31A to install truly flush beneath countertops, outdoor kitchen islands, and built-in cabinetry.
115V / 15A Standard Power
Operates on a standard 115-volt, 15-amp household circuit β no special wiring, dedicated circuits, or electrical upgrades needed for installation indoors or outdoors.
Sabbath Mode & Smart Convenience Features
Sabbath Mode
Disables interior lights, alarms, and digital displays while maintaining consistent cooling β allowing observant households to use the wine refrigerator on the Sabbath and Jewish holidays.
Four Adjustable Leveling Legs
Each leg adjusts up to 1 inch for precise leveling on uneven surfaces β ensuring proper door alignment and stable bottle storage on patios, decks, and outdoor kitchen islands.
Food Safety Certified
The MRWC224-IG31A meets food safety certification standards, ensuring it maintains the temperature consistency required for proper wine storage and preservation.
Indoor & Outdoor Rated β One Full-Size Wine Refrigerator for Every Installation
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Most undercounter wine refrigerators are rated for indoor use only β forcing wine enthusiasts to compromise on storage quality when they want wine available in their outdoor kitchen or entertaining area. The Marvel MRWC224-IG31A is fully rated for both indoor and outdoor installation, giving wine collectors, designers, and homeowners the freedom to place full-size dedicated wine storage wherever they entertain β without sacrificing UV protection, temperature precision, or build quality. The panel-ready frame with glass window design makes the MRWC224-IG31A the ideal choice for custom kitchen and wine bar designs where you want both cabinetry integration and wine display. Install a custom panel overlay on the door frame that matches your cabinetry β whether that's painted wood, weathered teak, composite HDPE, or any material your designer specifies β while the glass window and six-color LED lighting keep your collection visible and beautifully lit. The standard 24-inch width fits into any standard undercounter cutout, giving you maximum wine capacity in the most common cabinet opening. The front-venting compressor system ensures true flush installation in any of these environments β no rear ventilation gap, no side clearance, no compromise. Note that panel-ready models may require additional clearance compared to stainless steel frame models. Whether you're building a dedicated wine wall in your kitchen, adding wine storage to an outdoor kitchen island, or installing a full-size cellar in your home bar, the MRWC224-IG31A's standard 24-inch width, counter-depth profile, field-reversible door, and adjustable leveling legs ensure a clean, professional fit in virtually any cabinetry configuration. Custom door panel overlay is sold separately. |
Choosing the Right Marvel Essential Wine Refrigerator or Beverage Center
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Marvel offers multiple Essential Series wine and beverage configurations across 15-inch and 24-inch widths. Choosing the right one depends on your collection size, space, and storage priorities. The MRWC224-IG31A 24-inch panel-ready wine refrigerator stores up to 55 standard Bordeaux-style bottles across six full-extension ball-bearing racks in 5.1 cu. ft. β the largest single-zone wine capacity in the Essential Series β with a panel-ready frame that integrates into your cabinetry while the glass window keeps your collection on display. Choose this model when wine is your primary focus, when you have a substantial collection, and when you want the full 24-inch width with six-color LED display lighting and cabinetry integration. If you prefer a finished stainless steel frame instead of panel-ready, see the MRWC224-SG31A. The MRWC215 15-inch wine refrigerator stores up to 28 bottles across five racks in a compact 3.0 cu. ft. footprint β same dedicated wine storage in a narrow-width format for end-of-island positions, compact bars, and tight cabinet bays. The MRBV224 24-inch beverage center offers a mix of up to 9 wine bottles and 154 cans (or 15 bottles and 136 cans) on adjustable glass shelves β flexible storage when you need both wine and canned beverages in a single 24-inch unit. For dedicated dual-zone wine storage with independent temperature zones for reds and whites, see the MRWD224 dual-zone wine refrigerator. All models are available in stainless steel and panel-ready configurations and are rated for both indoor and outdoor use. |
The Marvel Difference β 130+ Years of American Refrigeration Expertise
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Marvel Refrigeration has been engineering premium refrigeration products since 1892 β making it the longest-standing refrigeration company in North America. Headquartered and manufactured in Greenville, Michigan, Marvel is now part of the Middleby Residential luxury portfolio, which includes Viking, Lynx, La Cornue, Aga, and other leading appliance brands. The Essential Series represents Marvel's commitment to delivering upscale undercounter refrigeration with impeccable fit, finish, and performance at every price point. Every Marvel unit is built around what the company calls 15 Distinct Quality Details β a set of engineering and manufacturing standards that govern everything from insulation thickness and compressor efficiency to rack tolerance and LED placement. The MRWC224-IG31A isn't a commodity wine cooler rebadged for outdoor use β it's a purpose-built wine refrigerator designed, tested, and certified for both indoor and outdoor environments from the ground up. Learn more at MarvelRefrigeration.com. |
Marvel Warranty Coverage β MRWC224-IG31A
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Marvel Refrigeration Limited Warranty Marvel warrants to the original purchaser that the wine refrigerator cabinet and all parts are free from defects in material and workmanship under normal residential use. Full unit warranty: two (2) years from the date of original installation, including parts and labor. Cosmetic defects are covered for sixty (60) days from purchase. Sealed system compressor parts: six (6) years. This warranty applies only to the original purchaser and is non-transferable. Exclusions include non-residential use, misuse, abuse, cosmetic defects beyond 60 days, consumable parts, and damage from flood, fire, or Acts of God. Authorization from Middleby Refrigeration is required prior to any service. Refer to the manufacturer's manual for full warranty terms and conditions. |
Manufacturer Information & Documentation
Download official Marvel spec sheets, feature guides, lighting details, and warranty documents for the MRWC224 Essential Series 24-inch glass door outdoor wine refrigerator. The MRWC224-IG31A (panel-ready frame glass) shares the same internal specifications, cooling system, and feature set as the MRWC224-SG31A (stainless steel frame glass).
- π Marvel MRWC224 24-Inch Wine Refrigerator Spec Sheet
- π Marvel Essential Collection Brochure
- π Marvel Essential Collection Features Guide
- π Marvel Essential Collection Lighting Guide
- π Marvel Outdoor Refrigeration Warranty
Frequently Asked Questions β Marvel Essential 24-Inch Panel-Ready Glass Door Outdoor Wine Refrigerator
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Can the Marvel MRWC224-IG31A be used outdoors? Yes. The MRWC224-IG31A is fully rated for both indoor and outdoor use. Its stainless steel cabinet construction, Low-E double thermopane glass door, front-venting compressor, and sealed cabinet design are engineered to perform in outdoor environments including covered patios, grill islands, poolside wine bars, and outdoor kitchen cabinets. |
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What does "panel-ready frame glass" mean? Is the custom panel included? Panel-ready frame glass means the MRWC224-IG31A has a door frame designed to accept a custom panel overlay that matches your surrounding cabinetry, while the double thermopane glass window remains visible β so you get cabinetry integration and wine display in a single unit. The custom door panel overlay is sold separately and is not included. Your cabinetmaker, kitchen designer, or installer can fabricate a panel to match any material or finish. Note that panel-ready models may require additional clearance compared to stainless steel frame models. If you prefer a finished stainless steel frame instead, see the MRWC224-SG31A stainless steel glass door model. |
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How many wine bottles does this refrigerator hold? The MRWC224-IG31A stores up to 55 standard Bordeaux-style (750ml) wine bottles across six full-extension wire wine racks. Larger bottles such as Burgundy, Champagne, or magnum formats may reduce the total count slightly depending on bottle dimensions. Each rack glides out fully on ball bearings for easy access. |
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What LED lighting colors are available? The MRWC224-IG31A features six-color multi-point LED lighting controlled via the electronic touch panel. You can select from bright white, warm white, cool white, light blue, deep blue, and teal. This is an upgrade over the standard center cabinet vertical LED found in other Essential Series models β giving you customizable ambiance that showcases your collection through the glass door. |
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Does the glass door protect wine from UV light? Yes. The Low-E coated, argon gas filled double thermopane glass door filters harmful ultraviolet light that can degrade wine quality, alter flavors, and accelerate aging. UV protection is especially important for wines in clear or light-colored glass bottles, which offer less inherent protection from light exposure. |
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Is this a single-zone or dual-zone wine refrigerator? The MRWC224-IG31A is a single-zone wine refrigerator β all 55 bottles share one temperature setting. The electronic touch control lets you set the temperature anywhere from 34Β°F to 61Β°F. This is ideal for collectors who store one varietal or style at a time, or who set a versatile mid-range temperature (around 50Β°Fβ55Β°F) suitable for both reds and whites. For independent temperature zones, see Marvel's MRWD224 dual-zone wine refrigerator. |
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What is the difference between the 24-inch and 15-inch wine refrigerators? The MRWC224-IG31A stores up to 55 bottles across six racks in 5.1 cu. ft. (24-inch width) and features six-color multi-point LED lighting, a matte black interior with stainless steel accents, and a panel-ready frame for cabinetry integration. The MRWC215 stores up to 28 bottles across five racks in 3.0 cu. ft. (15-inch width) with standard center cabinet vertical LED lighting. Choose the 24-inch model for larger collections, advanced lighting, and cabinetry integration; choose the 15-inch for compact installations. |
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What are the cutout dimensions for built-in installation? The recommended cutout dimensions are 24" W Γ 24" D Γ 34-1/8" to 35-1/8" H. The unit itself measures 23-1/2" W Γ 22-9/16" D Γ 33-5/8" H and weighs approximately 125 lbs. Front venting means no rear or side clearance is required for airflow β the unit installs flush within the cutout. |
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Can the door swing be reversed? Yes. The MRWC224-IG31A features a field-reversible door hinge. The unit ships right-hand hinged and can be reconfigured to open from the left side during installation. This allows you to match the door swing to your kitchen layout, adjacent appliances, or traffic flow without needing a separate model number. |
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What warranty covers the Marvel MRWC224-IG31A? Marvel provides a two-year full warranty (parts and labor) from the date of original installation. The sealed system compressor parts carry a six-year warranty. Cosmetic defects are covered for 60 days. The warranty applies to the original purchaser under normal residential use and is non-transferable. |
Marvel MRWC224-IG31A β Full Specifications & Dimensions
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Marvel Essential 24-Inch Panel-Ready Glass Door Outdoor Wine Refrigerator with Lock |
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| Manufacturer | Marvel Refrigeration (Middleby Residential) |
| Model Number | MRWC224-IG31A |
| Collection | Essential Series |
| UPC Code | Contact Manufacturer |
| Indoor / Outdoor Rated | Yes β Both Indoor & Outdoor Use |
| Configuration | Built-In Undercounter (Single Glass Door β Wine Refrigerator) |
| Class | Premium |
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Dimensions & Weight |
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| Width | 23-1/2" |
| Depth | 22-9/16" |
| Height | 33-5/8" |
| Weight | 125 Lbs (Approximate) |
| Cutout Dimensions (W Γ D Γ H) | 24" W Γ 24" D Γ 34-1/8" to 35-1/8" H |
| Counter Depth | Yes |
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Wine Storage & Capacity |
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| Total Capacity | 5.1 Cu. Ft. |
| Bottle Capacity | 55 Standard Bordeaux-Style Bottles |
| Temperature Zones | Single Zone |
| Wine Racks | 6 Full-Extension Wire Wine Racks on Ball Bearings (Stainless Steel Accents) |
| Rack Type | Full Extension |
| Rack / Shelf Material | Wire with Stainless Steel Accents |
| Door Type | Low-E Double Thermopane Glass Door |
| Hinge Type | Field Reversible (Ships Right-Hand Hinged) |
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Cooling & Temperature |
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| Cooling System | Compressor β Forced Air |
| Temperature Range | 34Β°F to 61Β°F |
| Temperature Control | Electronic Touch Control (Digital) |
| Refrigerant Type | R-600a (Isobutane) |
| Venting | Front Venting |
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Construction & Materials |
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| Exterior Material | Stainless Steel (Cabinet Body) |
| Door Material | Low-E Coated, Argon Gas Filled Double Thermopane Glass (Panel-Ready Frame) |
| Door Color | Panel-Ready Frame with Glass β Custom Panel Overlay Required (Sold Separately) |
| Door Style | Panel-Ready Frame Glass |
| Cabinet Color | Matte Black |
| Interior Finish | Matte Black with Stainless Steel Accents |
| Primary Color | Panel Ready Frame Glass (Custom) |
| Handle Style | Custom (Panel-Ready β Handle Determined by Custom Panel) |
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Features & Electrical |
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| Interior Lighting | Six-Color Multi-Point LED (Bright White, Warm White, Cool White, Light Blue, Deep Blue, Teal) |
| Carbon Filter | Yes |
| Door Lock | Yes |
| Door Alarm | Yes |
| Self-Closing Door | No |
| Effortless Entry Door | Yes |
| Sabbath Mode | Yes |
| Leveling Legs | 4 Adjustable Legs (Up to 1" Adjustment) |
| Voltage / Amperage | 115V / 15A |
| Food Safety Certified | Yes |
| Commercial Grade | No |
| Made in the USA | Yes |
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Documentation & Resources |
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| Spec Sheet | Download MRWC224 Spec Sheet |
| Collection Brochure | Download Essential Collection Brochure |
| Warranty Document | Download Marvel Warranty |
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
