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Marvel 15" Outdoor Nugget Ice Machine | Stainless Steel
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Marvel 15-Inch Outdoor Nugget Ice Machine

by Marvel Refrigeration
SKU MONP215-SS01A
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Original Price $5,769.00
Current Price $5,239.00
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Marvel Outdoor 15-Inch Stainless Steel Nugget Ice Machine with Drain Pump — Built-In Undercounter Ice Maker (MONP215-SS01A)


Key Features

  • Nugget Ice Production: Produces soft, chewable, flavor-absorbing nugget ice — the premium ice type preferred for cocktails, soft drinks, smoothies, and snacking — in compact 1/2" L × 3/8" H × 5/8" W ice bits.
  • 65 Pounds Per Day: Produces up to 65 pounds of fresh nugget ice every 24 hours — enough to keep a busy outdoor kitchen, poolside bar, or entertaining space fully stocked throughout the day.
  • 27-Pound Ice Storage Bin: Insulated storage bin holds up to 27 pounds of nugget ice at the ready, so you always have ice available without waiting for a fresh batch.
  • Factory-Installed Drain Pump: Built-in drain pump comes pre-installed at the factory — no aftermarket pump purchase, no separate plumbing, no installation complications. Just connect and go.
  • Designed for Outdoor Use: Engineered and rated for outdoor environments including covered patios, grill islands, poolside bars, and outdoor kitchen cabinetry.
  • ENERGY STAR Certified: Meets ENERGY STAR energy efficiency standards — delivering full nugget ice production with reduced energy consumption.
  • Digital Controls: Intuitive digital control panel manages ice production and provides operational status at a glance.
  • Simple 20-Minute Clean Cycle: Automated cleaning cycle completes in just 20 minutes — indicator light alerts you when it's time to clean, keeping your ice machine hygienic with minimal effort.
  • Indicator Lights: Built-in status indicators show when a cleaning cycle is needed, when the drain pump is activated, and if any water supply issues are detected — proactive diagnostics that prevent problems before they start.
  • Arctic White LED Lighting: Interior LED illumination lights up the storage bin for easy ice access, even during evening entertaining.
  • Arctic White Interior: Clean, bright interior finish complements the ice and enhances visibility inside the storage compartment.
  • Ice Scoop with Dedicated Holder: Included stainless steel ice scoop stores in its own built-in holder — always within reach, always off the counter.
  • Reversible Door: Solid stainless steel door can be configured to open left or right to accommodate any installation layout or traffic flow.
  • R-600a Refrigerant: Environmentally responsible isobutane refrigerant delivers efficient cooling with low environmental impact.
  • Compact 15-Inch Width: Fits standard 15-inch undercounter cutouts — ideal for adding nugget ice capability to existing outdoor kitchens or bar areas without a major renovation.
  • Made in the USA: Manufactured in Greenville, Michigan by Marvel Refrigeration — North America's longest-standing refrigeration company, established in 1892.

The Marvel Outdoor 15-Inch Stainless Steel Nugget Ice Machine with Drain Pump (MONP215-SS01A) brings the most sought-after ice type in the world directly into your outdoor kitchen — soft, chewable, flavor-absorbing nugget ice produced at up to 65 pounds per day and stored in a 27-pound insulated bin that keeps ice ready whenever you need it. Nugget ice isn't just ice — it's the premium experience that transforms cocktails, soft drinks, iced coffee, smoothies, and even snacking into something people notice and remember. The MONP215-SS01A is purpose-built for outdoor environments with a solid stainless steel door, factory-installed drain pump, ENERGY STAR certification, and the kind of reliability that comes from over 130 years of refrigeration expertise. The digital control panel manages ice production with precision, while indicator lights alert you when cleaning is needed, when the drain is active, and if water issues are detected — putting you in control without the guesswork. A simple 20-minute clean cycle keeps the machine hygienic with minimal effort. Compact enough to fit any standard 15-inch undercounter cutout, the MONP215-SS01A adds genuine nugget ice capability to your outdoor entertaining space without a major renovation. Manufactured in Greenville, Michigan, this is nugget ice done right — by the company that's been building refrigeration since 1892.

Nugget Ice — The Premium Ice Experience for Outdoor Entertaining

Nugget ice has earned a devoted following for good reason — and the MONP215-SS01A brings that experience home. Unlike standard cubed ice that dilutes drinks as it melts or crushed ice that turns to water in minutes, nugget ice is formed by compressing ice flakes into soft, porous, chewable bits measuring 1/2" L × 3/8" H × 5/8" W. That porous structure is the key: nugget ice absorbs the flavor of whatever it's in, creating a more integrated, enjoyable drinking experience. Cocktails taste better because the ice becomes part of the drink rather than sitting on top of it. Soft drinks stay cold longer without turning watery. Iced coffee maintains its flavor profile instead of washing out. And for the millions of people who simply love chewing ice, nugget ice delivers the satisfying crunch without the tooth-cracking hardness of solid cubes. With the MONP215-SS01A producing up to 65 pounds of nugget ice every 24 hours, you'll never run out during a party, cookout, game day, or casual evening by the pool.

65 Pounds Per Day Production

The MONP215-SS01A produces up to 65 pounds of fresh nugget ice every 24 hours — a continuous supply that keeps pace with outdoor entertaining, pool parties, cookouts, and everyday household use. That's enough ice for dozens of drinks without ever running to the store for a bag.

27-Pound Insulated Storage Bin

The insulated storage bin holds up to 27 pounds of nugget ice at the ready — no waiting for a fresh cycle when guests arrive. The machine continuously produces and stores, so your supply replenishes automatically as you use it throughout the day.

Soft, Chewable, Flavor-Absorbing Ice

Nugget ice's porous structure absorbs the flavor of your drink — the reason cocktails, soft drinks, and iced coffee taste better with nugget ice than with solid cubes. Each 1/2" × 3/8" × 5/8" ice bit delivers the signature soft crunch that has made nugget ice a genuine phenomenon.

Ice Scoop with Dedicated Holder

An included ice scoop stores in its own built-in dedicated holder inside the machine — always within reach, always sanitary, and never lost on the counter or buried in a drawer. A small detail that makes a real difference during busy entertaining.


Factory-Installed Drain Pump — Simplified Installation, Zero Aftermarket Hassle

One of the most significant advantages of the MONP215-SS01A is its factory-installed drain pump — a feature that eliminates one of the most common headaches in ice machine installation. Many competing ice machines require a gravity drain positioned below the unit or an aftermarket drain pump purchased and installed separately, adding cost, complexity, and potential failure points. The MONP215-SS01A arrives with the drain pump already installed at the factory, which means it can pump condensate and meltwater away even when a gravity drain isn't available at the installation location. This is particularly critical for outdoor kitchen islands and built-in cabinetry where gravity drainage may not be practical. Connect the water supply, connect the drain line, plug in the unit, and your nugget ice machine is operational — no plumber callbacks, no aftermarket pump shopping, no compatibility concerns.

Compact 15-Inch Undercounter Fit

The MONP215-SS01A fits a standard 15-inch wide undercounter cutout (15" W × 24" D × 34" to 34-1/2" H) — the same footprint as a standard 15-inch beverage center or wine refrigerator, making it easy to add nugget ice to an existing outdoor kitchen layout without reconfiguring your cabinetry.

Reversible Door Hinge

The solid stainless steel door can be configured to open left or right during installation — matching any cabinet configuration, adjacent appliance layout, or traffic flow pattern without ordering a separate model.

Standard 115V / 15A Power

Operates on a standard 115V / 60 Hz / 15A household circuit — no dedicated high-voltage outlet or electrician required. The 6-foot power cord provides flexible reach to the nearest GFCI-protected outdoor outlet.

ENERGY STAR Certified

The MONP215-SS01A meets ENERGY STAR energy efficiency requirements — producing up to 65 pounds of nugget ice per day while consuming less energy than standard models. Lower utility bills without compromising ice production output.


Digital Controls & Proactive Maintenance — Smart Operation with Minimal Effort

The MONP215-SS01A is designed for effortless daily operation through its digital control panel and built-in indicator light system that keeps you informed without requiring constant attention. The controls manage ice production with precision, while the indicator lights serve as your proactive diagnostic system — telling you when a cleaning cycle is due, when the drain pump is actively operating, and if any water supply issues are detected. This means problems get flagged before they become failures, and maintenance happens on schedule rather than as an emergency. The 20-minute clean cycle is one of the fastest in the category — press the button, walk away, and the machine flushes itself clean in the time it takes to prep a meal. Marvel recommends using their dedicated Ice Machine Cleaner (part number S41013789) for optimal results and machine longevity.

20-Minute Automated Clean Cycle

The simple 20-minute clean cycle flushes the ice-making system to remove mineral buildup and maintain ice quality. An indicator light alerts you when it's time to clean — no calendar reminders, no guessing. Start the cycle, and the machine does the rest.

Proactive Indicator Light System

Built-in indicator lights provide three critical status alerts: cleaning cycle due, drain pump active, and water supply issues detected. This proactive diagnostic approach means you address maintenance on your schedule — not when something breaks down during a party.

Arctic White LED Lighting

Arctic white LED interior lighting illuminates the ice storage bin for easy access during evening cookouts, late-night entertaining, and low-light outdoor environments. The clean white light complements the arctic white interior for maximum visibility when scooping ice.

R-600a Refrigerant

The MONP215-SS01A uses R-600a (isobutane) refrigerant — an environmentally responsible choice that delivers excellent cooling efficiency with a significantly lower global warming potential than older refrigerants. Efficient ice production with a smaller environmental footprint.


Built for the Outdoors — Stainless Steel Construction for Any Outdoor Kitchen

The MONP215-SS01A belongs to the Marvel Outdoor Collection — a lineup of refrigeration products specifically engineered to perform in outdoor environments where indoor-rated appliances would fail. The solid stainless steel door withstands the temperature swings, humidity, and exposure that outdoor installations demand. The arctic white interior provides a clean, bright storage environment that resists staining and simplifies wipe-down cleaning. Whether installed in a covered patio, a freestanding grill island, a poolside entertainment area, or a dedicated outdoor kitchen cabinet, the MONP215-SS01A is built to deliver consistent nugget ice production season after season. Its compact 15-inch width makes it a natural companion alongside Marvel outdoor beverage centers, wine refrigerators, and undercounter refrigerators — giving you a complete outdoor refrigeration ecosystem from one manufacturer with over 130 years of experience.

Solid Stainless Steel Door

The solid stainless steel door delivers premium outdoor durability and a clean, professional appearance that complements stainless grills, sinks, and other outdoor kitchen components. Unlike glass-door models, the solid door provides full insulation and protection for the ice storage bin.

Arctic White Interior

The clean arctic white interior provides a bright, hygienic storage environment that enhances visibility inside the ice bin and resists staining. Combined with arctic white LED lighting, you get full visibility every time you open the door — day or night.


The Marvel Difference — Over 130 Years of Refrigeration Expertise

Marvel Refrigeration has been manufacturing refrigeration products since 1892 — making them North America's longest-standing refrigeration company with over 130 years of continuous expertise. Every MONP215-SS01A nugget ice machine is manufactured in Greenville, Michigan and built to Marvel's 15 Distinct Quality Details — a set of engineering and manufacturing standards that define every product in the lineup. As part of the Middleby Residential luxury appliance portfolio, Marvel maintains the craftsmanship, materials, and performance testing that serious outdoor kitchens demand. When you install a Marvel nugget ice machine, you're not buying a commodity appliance — you're investing in a brand that has earned its reputation across three centuries of American refrigeration manufacturing. Visit MarvelRefrigeration.com to explore the full Marvel Outdoor Collection.


Marvel Warranty Coverage — MONP215-SS01A

Marvel Refrigeration Limited Warranty

Marvel warrants to the original purchaser that the ice machine and all parts are free from defects in material and workmanship under normal residential use. Bonus Warranty (through 2026): two (2) years from the date of original purchase, including parts and labor. Cosmetic defects are covered for sixty (60) days from purchase. Sealed system warranty: five (5) years covering the compressor, condenser, evaporator, drier, and all connecting tubing (parts only, labor not included). This warranty applies only to the original purchaser and is non-transferable. The warranty applies to units operated outside only if designed for outdoor use by model and serial number. Exclusions include non-residential use, negligence, accident, improper use, maintenance, installation, service, repair, acts of God, consumable parts (water filters, light bulbs), and food or beverage loss. All service must be performed by a Marvel factory authorized servicer. Refer to the manufacturer's warranty document for complete terms and conditions.


Manufacturer Information & Documentation

Download official Marvel specification sheets, owner's manual, and warranty documents for the MONP215-SS01A 15-inch outdoor nugget ice machine.


Frequently Asked Questions — Marvel Outdoor 15-Inch Nugget Ice Machine

Can the Marvel MONP215-SS01A be used outdoors?

Yes. The MONP215-SS01A is part of the Marvel Outdoor Collection and is specifically designed and rated for outdoor use. Its solid stainless steel door, outdoor-rated components, and factory-installed drain pump are engineered to perform in outdoor kitchens, covered patios, grill islands, and poolside entertainment areas.

What is nugget ice, and why is it different from regular ice cubes?

Nugget ice is made by compressing layers of ice flakes into small, soft, chewable bits (1/2" L × 3/8" H × 5/8" W). Unlike solid cubes, nugget ice has a porous structure that absorbs the flavor of your drink — making cocktails, soft drinks, and iced coffee taste better. It's softer to chew than solid cubes, melts more slowly than crushed ice, and is widely regarded as the premium ice type for beverages and entertaining.

How much nugget ice does this machine produce per day?

The MONP215-SS01A produces up to 65 pounds of nugget ice every 24 hours. The insulated storage bin holds up to 27 pounds at a time, and the machine continuously produces fresh ice as you use it — so the bin replenishes automatically throughout the day.

Does the MONP215-SS01A come with a drain pump, or do I need to buy one separately?

The drain pump comes factory-installed — no aftermarket pump purchase or separate installation is needed. This is a significant advantage over competitors that require gravity drains or aftermarket pump kits. The built-in drain pump allows flexible installation even where gravity drainage isn't practical, which is common in outdoor kitchen islands and built-in cabinetry.

What are the cutout dimensions for the MONP215-SS01A?

The rough-in (cutout) dimensions are 15" W × 24" D × 34" to 34-1/2" H. The cabinet dimensions are 14-7/8" W × 22-1/16" D × 33-7/8" to 34-3/8" H. Always refer to the manufacturer's specification sheet for the most current installation requirements and allow for proper ventilation clearances.

Does this ice machine require a water line connection?

Yes. The MONP215-SS01A requires a direct water supply connection to produce ice continuously. It also requires a drain connection, which is simplified by the factory-installed drain pump. A standard 115V / 15A electrical outlet is also required. Consult the owner's manual for specific plumbing and electrical installation requirements.

How often does the ice machine need to be cleaned?

The MONP215-SS01A features a built-in indicator light that alerts you when a cleaning cycle is due. The automated clean cycle takes just 20 minutes. Marvel recommends using their dedicated Ice Machine Cleaner (part number S41013789) for optimal results. Regular cleaning prevents mineral buildup, maintains ice quality, and extends the life of the machine.

Can the door swing be reversed?

Yes. The solid stainless steel door is reversible and can be configured to open from the left or right during installation. This allows you to match any cabinet configuration, adjacent appliance layout, or traffic flow without ordering a separate model number.

Is the MONP215-SS01A ENERGY STAR certified?

Yes. The MONP215-SS01A is ENERGY STAR certified, meaning it meets federal energy efficiency standards while still producing up to 65 pounds of nugget ice per day. This translates to lower energy consumption and reduced utility costs compared to non-certified models.

What warranty covers the MONP215-SS01A?

The MONP215-SS01A is covered by Marvel's Bonus Warranty (through 2026): two (2) years parts and labor from the date of original purchase, plus a five (5) year sealed system warranty covering the compressor, condenser, evaporator, drier, and all connecting tubing (parts only). Cosmetic defects are covered for 60 days. The warranty applies to the original purchaser only and is non-transferable. See the complete Marvel warranty document for full terms and conditions.


Marvel MONP215-SS01A — Full Specifications & Dimensions

Marvel Outdoor 15-Inch Stainless Steel Nugget Ice Machine with Drain Pump

Manufacturer Marvel Refrigeration (Middleby Residential)
Model Number MONP215-SS01A
Collection Marvel Outdoor Collection
UPC Code Contact Manufacturer
Indoor / Outdoor Rated Outdoor Use — Designed for Outdoor Installation
Configuration Built-In Undercounter (Solid Door — Nugget Ice Machine)
Product Type Nugget Ice Machine
Ice Type Nugget Ice (1/2" L × 3/8" H × 5/8" W)

Ice Production & Storage

Daily Ice Production Up to 65 lbs per 24 hours
Ice Storage Capacity 27 lbs
Ice Bit Dimensions 1/2" L × 3/8" H × 5/8" W
Ice Scoop Included with Dedicated Holder

Dimensions & Weight

Width 14-7/8"
Depth (Without Door) 22-1/16"
Depth (With Door) 24"
Height 33-7/8" to 34-3/8"
Height (With Top Plate) 36"
Door Protrusion 16-7/8"
Shipping Weight 104 lbs
Shipping Dimensions 25" W × 31" D × 37" H

Cutout (Rough-In) Dimensions

Cutout Width 15"
Cutout Depth 24"
Cutout Height 34" to 34-1/2"

Controls & Features

Control Type Digital
Indicator Lights Cleaning Cycle Due, Drain Pump Active, Water Issue Detected
Clean Cycle 20-Minute Automated Clean Cycle
Drain Pump Factory-Installed (Included)
Interior Lighting Arctic White LED
Door Lock No
Reversible Door Yes — Field-Reversible (Left or Right Swing)

Exterior & Interior

Exterior Material Stainless Steel
Door Style Solid Stainless Steel
Door Color Stainless Steel
Primary Color Stainless Steel
Interior Color Arctic White

Electrical & Refrigerant

Voltage / Frequency / Amperage 115V / 60 Hz / 15A
Cord Length 6 ft
Refrigerant Type R-600a (Isobutane)
ENERGY STAR Yes

Accessories

Ice Machine Cleaner (Single 4 oz. Bottle) Part Number: S41013789
Ice Machine Cleaning Bottle Part Number: 90-54206-08

Warranty

Parts & Labor Warranty 2 Years (Bonus Warranty through 2026)
Sealed System Warranty 5 Years (Compressor, Condenser, Evaporator, Drier & Connecting Tubing — Parts Only)
Cosmetic Defects 60 Days from Date of Purchase

Manufacturer

Brand Marvel Refrigeration
Parent Company Middleby Residential
Country of Origin USA (Greenville, Michigan)
Customer Service +616.754.5601 | techsupport@MarvelRefrigeration.com
Website MarvelRefrigeration.com

Documentation & Resources

Specification Sheet Download MONP215 Spec Sheet
Warranty Document Download Marvel Warranty

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  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

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Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Description

Marvel Outdoor 15-Inch Stainless Steel Nugget Ice Machine with Drain Pump — Built-In Undercounter Ice Maker (MONP215-SS01A)


Key Features

  • Nugget Ice Production: Produces soft, chewable, flavor-absorbing nugget ice — the premium ice type preferred for cocktails, soft drinks, smoothies, and snacking — in compact 1/2" L × 3/8" H × 5/8" W ice bits.
  • 65 Pounds Per Day: Produces up to 65 pounds of fresh nugget ice every 24 hours — enough to keep a busy outdoor kitchen, poolside bar, or entertaining space fully stocked throughout the day.
  • 27-Pound Ice Storage Bin: Insulated storage bin holds up to 27 pounds of nugget ice at the ready, so you always have ice available without waiting for a fresh batch.
  • Factory-Installed Drain Pump: Built-in drain pump comes pre-installed at the factory — no aftermarket pump purchase, no separate plumbing, no installation complications. Just connect and go.
  • Designed for Outdoor Use: Engineered and rated for outdoor environments including covered patios, grill islands, poolside bars, and outdoor kitchen cabinetry.
  • ENERGY STAR Certified: Meets ENERGY STAR energy efficiency standards — delivering full nugget ice production with reduced energy consumption.
  • Digital Controls: Intuitive digital control panel manages ice production and provides operational status at a glance.
  • Simple 20-Minute Clean Cycle: Automated cleaning cycle completes in just 20 minutes — indicator light alerts you when it's time to clean, keeping your ice machine hygienic with minimal effort.
  • Indicator Lights: Built-in status indicators show when a cleaning cycle is needed, when the drain pump is activated, and if any water supply issues are detected — proactive diagnostics that prevent problems before they start.
  • Arctic White LED Lighting: Interior LED illumination lights up the storage bin for easy ice access, even during evening entertaining.
  • Arctic White Interior: Clean, bright interior finish complements the ice and enhances visibility inside the storage compartment.
  • Ice Scoop with Dedicated Holder: Included stainless steel ice scoop stores in its own built-in holder — always within reach, always off the counter.
  • Reversible Door: Solid stainless steel door can be configured to open left or right to accommodate any installation layout or traffic flow.
  • R-600a Refrigerant: Environmentally responsible isobutane refrigerant delivers efficient cooling with low environmental impact.
  • Compact 15-Inch Width: Fits standard 15-inch undercounter cutouts — ideal for adding nugget ice capability to existing outdoor kitchens or bar areas without a major renovation.
  • Made in the USA: Manufactured in Greenville, Michigan by Marvel Refrigeration — North America's longest-standing refrigeration company, established in 1892.

The Marvel Outdoor 15-Inch Stainless Steel Nugget Ice Machine with Drain Pump (MONP215-SS01A) brings the most sought-after ice type in the world directly into your outdoor kitchen — soft, chewable, flavor-absorbing nugget ice produced at up to 65 pounds per day and stored in a 27-pound insulated bin that keeps ice ready whenever you need it. Nugget ice isn't just ice — it's the premium experience that transforms cocktails, soft drinks, iced coffee, smoothies, and even snacking into something people notice and remember. The MONP215-SS01A is purpose-built for outdoor environments with a solid stainless steel door, factory-installed drain pump, ENERGY STAR certification, and the kind of reliability that comes from over 130 years of refrigeration expertise. The digital control panel manages ice production with precision, while indicator lights alert you when cleaning is needed, when the drain is active, and if water issues are detected — putting you in control without the guesswork. A simple 20-minute clean cycle keeps the machine hygienic with minimal effort. Compact enough to fit any standard 15-inch undercounter cutout, the MONP215-SS01A adds genuine nugget ice capability to your outdoor entertaining space without a major renovation. Manufactured in Greenville, Michigan, this is nugget ice done right — by the company that's been building refrigeration since 1892.

Nugget Ice — The Premium Ice Experience for Outdoor Entertaining

Nugget ice has earned a devoted following for good reason — and the MONP215-SS01A brings that experience home. Unlike standard cubed ice that dilutes drinks as it melts or crushed ice that turns to water in minutes, nugget ice is formed by compressing ice flakes into soft, porous, chewable bits measuring 1/2" L × 3/8" H × 5/8" W. That porous structure is the key: nugget ice absorbs the flavor of whatever it's in, creating a more integrated, enjoyable drinking experience. Cocktails taste better because the ice becomes part of the drink rather than sitting on top of it. Soft drinks stay cold longer without turning watery. Iced coffee maintains its flavor profile instead of washing out. And for the millions of people who simply love chewing ice, nugget ice delivers the satisfying crunch without the tooth-cracking hardness of solid cubes. With the MONP215-SS01A producing up to 65 pounds of nugget ice every 24 hours, you'll never run out during a party, cookout, game day, or casual evening by the pool.

65 Pounds Per Day Production

The MONP215-SS01A produces up to 65 pounds of fresh nugget ice every 24 hours — a continuous supply that keeps pace with outdoor entertaining, pool parties, cookouts, and everyday household use. That's enough ice for dozens of drinks without ever running to the store for a bag.

27-Pound Insulated Storage Bin

The insulated storage bin holds up to 27 pounds of nugget ice at the ready — no waiting for a fresh cycle when guests arrive. The machine continuously produces and stores, so your supply replenishes automatically as you use it throughout the day.

Soft, Chewable, Flavor-Absorbing Ice

Nugget ice's porous structure absorbs the flavor of your drink — the reason cocktails, soft drinks, and iced coffee taste better with nugget ice than with solid cubes. Each 1/2" × 3/8" × 5/8" ice bit delivers the signature soft crunch that has made nugget ice a genuine phenomenon.

Ice Scoop with Dedicated Holder

An included ice scoop stores in its own built-in dedicated holder inside the machine — always within reach, always sanitary, and never lost on the counter or buried in a drawer. A small detail that makes a real difference during busy entertaining.


Factory-Installed Drain Pump — Simplified Installation, Zero Aftermarket Hassle

One of the most significant advantages of the MONP215-SS01A is its factory-installed drain pump — a feature that eliminates one of the most common headaches in ice machine installation. Many competing ice machines require a gravity drain positioned below the unit or an aftermarket drain pump purchased and installed separately, adding cost, complexity, and potential failure points. The MONP215-SS01A arrives with the drain pump already installed at the factory, which means it can pump condensate and meltwater away even when a gravity drain isn't available at the installation location. This is particularly critical for outdoor kitchen islands and built-in cabinetry where gravity drainage may not be practical. Connect the water supply, connect the drain line, plug in the unit, and your nugget ice machine is operational — no plumber callbacks, no aftermarket pump shopping, no compatibility concerns.

Compact 15-Inch Undercounter Fit

The MONP215-SS01A fits a standard 15-inch wide undercounter cutout (15" W × 24" D × 34" to 34-1/2" H) — the same footprint as a standard 15-inch beverage center or wine refrigerator, making it easy to add nugget ice to an existing outdoor kitchen layout without reconfiguring your cabinetry.

Reversible Door Hinge

The solid stainless steel door can be configured to open left or right during installation — matching any cabinet configuration, adjacent appliance layout, or traffic flow pattern without ordering a separate model.

Standard 115V / 15A Power

Operates on a standard 115V / 60 Hz / 15A household circuit — no dedicated high-voltage outlet or electrician required. The 6-foot power cord provides flexible reach to the nearest GFCI-protected outdoor outlet.

ENERGY STAR Certified

The MONP215-SS01A meets ENERGY STAR energy efficiency requirements — producing up to 65 pounds of nugget ice per day while consuming less energy than standard models. Lower utility bills without compromising ice production output.


Digital Controls & Proactive Maintenance — Smart Operation with Minimal Effort

The MONP215-SS01A is designed for effortless daily operation through its digital control panel and built-in indicator light system that keeps you informed without requiring constant attention. The controls manage ice production with precision, while the indicator lights serve as your proactive diagnostic system — telling you when a cleaning cycle is due, when the drain pump is actively operating, and if any water supply issues are detected. This means problems get flagged before they become failures, and maintenance happens on schedule rather than as an emergency. The 20-minute clean cycle is one of the fastest in the category — press the button, walk away, and the machine flushes itself clean in the time it takes to prep a meal. Marvel recommends using their dedicated Ice Machine Cleaner (part number S41013789) for optimal results and machine longevity.

20-Minute Automated Clean Cycle

The simple 20-minute clean cycle flushes the ice-making system to remove mineral buildup and maintain ice quality. An indicator light alerts you when it's time to clean — no calendar reminders, no guessing. Start the cycle, and the machine does the rest.

Proactive Indicator Light System

Built-in indicator lights provide three critical status alerts: cleaning cycle due, drain pump active, and water supply issues detected. This proactive diagnostic approach means you address maintenance on your schedule — not when something breaks down during a party.

Arctic White LED Lighting

Arctic white LED interior lighting illuminates the ice storage bin for easy access during evening cookouts, late-night entertaining, and low-light outdoor environments. The clean white light complements the arctic white interior for maximum visibility when scooping ice.

R-600a Refrigerant

The MONP215-SS01A uses R-600a (isobutane) refrigerant — an environmentally responsible choice that delivers excellent cooling efficiency with a significantly lower global warming potential than older refrigerants. Efficient ice production with a smaller environmental footprint.


Built for the Outdoors — Stainless Steel Construction for Any Outdoor Kitchen

The MONP215-SS01A belongs to the Marvel Outdoor Collection — a lineup of refrigeration products specifically engineered to perform in outdoor environments where indoor-rated appliances would fail. The solid stainless steel door withstands the temperature swings, humidity, and exposure that outdoor installations demand. The arctic white interior provides a clean, bright storage environment that resists staining and simplifies wipe-down cleaning. Whether installed in a covered patio, a freestanding grill island, a poolside entertainment area, or a dedicated outdoor kitchen cabinet, the MONP215-SS01A is built to deliver consistent nugget ice production season after season. Its compact 15-inch width makes it a natural companion alongside Marvel outdoor beverage centers, wine refrigerators, and undercounter refrigerators — giving you a complete outdoor refrigeration ecosystem from one manufacturer with over 130 years of experience.

Solid Stainless Steel Door

The solid stainless steel door delivers premium outdoor durability and a clean, professional appearance that complements stainless grills, sinks, and other outdoor kitchen components. Unlike glass-door models, the solid door provides full insulation and protection for the ice storage bin.

Arctic White Interior

The clean arctic white interior provides a bright, hygienic storage environment that enhances visibility inside the ice bin and resists staining. Combined with arctic white LED lighting, you get full visibility every time you open the door — day or night.


The Marvel Difference — Over 130 Years of Refrigeration Expertise

Marvel Refrigeration has been manufacturing refrigeration products since 1892 — making them North America's longest-standing refrigeration company with over 130 years of continuous expertise. Every MONP215-SS01A nugget ice machine is manufactured in Greenville, Michigan and built to Marvel's 15 Distinct Quality Details — a set of engineering and manufacturing standards that define every product in the lineup. As part of the Middleby Residential luxury appliance portfolio, Marvel maintains the craftsmanship, materials, and performance testing that serious outdoor kitchens demand. When you install a Marvel nugget ice machine, you're not buying a commodity appliance — you're investing in a brand that has earned its reputation across three centuries of American refrigeration manufacturing. Visit MarvelRefrigeration.com to explore the full Marvel Outdoor Collection.


Marvel Warranty Coverage — MONP215-SS01A

Marvel Refrigeration Limited Warranty

Marvel warrants to the original purchaser that the ice machine and all parts are free from defects in material and workmanship under normal residential use. Bonus Warranty (through 2026): two (2) years from the date of original purchase, including parts and labor. Cosmetic defects are covered for sixty (60) days from purchase. Sealed system warranty: five (5) years covering the compressor, condenser, evaporator, drier, and all connecting tubing (parts only, labor not included). This warranty applies only to the original purchaser and is non-transferable. The warranty applies to units operated outside only if designed for outdoor use by model and serial number. Exclusions include non-residential use, negligence, accident, improper use, maintenance, installation, service, repair, acts of God, consumable parts (water filters, light bulbs), and food or beverage loss. All service must be performed by a Marvel factory authorized servicer. Refer to the manufacturer's warranty document for complete terms and conditions.


Manufacturer Information & Documentation

Download official Marvel specification sheets, owner's manual, and warranty documents for the MONP215-SS01A 15-inch outdoor nugget ice machine.


Frequently Asked Questions — Marvel Outdoor 15-Inch Nugget Ice Machine

Can the Marvel MONP215-SS01A be used outdoors?

Yes. The MONP215-SS01A is part of the Marvel Outdoor Collection and is specifically designed and rated for outdoor use. Its solid stainless steel door, outdoor-rated components, and factory-installed drain pump are engineered to perform in outdoor kitchens, covered patios, grill islands, and poolside entertainment areas.

What is nugget ice, and why is it different from regular ice cubes?

Nugget ice is made by compressing layers of ice flakes into small, soft, chewable bits (1/2" L × 3/8" H × 5/8" W). Unlike solid cubes, nugget ice has a porous structure that absorbs the flavor of your drink — making cocktails, soft drinks, and iced coffee taste better. It's softer to chew than solid cubes, melts more slowly than crushed ice, and is widely regarded as the premium ice type for beverages and entertaining.

How much nugget ice does this machine produce per day?

The MONP215-SS01A produces up to 65 pounds of nugget ice every 24 hours. The insulated storage bin holds up to 27 pounds at a time, and the machine continuously produces fresh ice as you use it — so the bin replenishes automatically throughout the day.

Does the MONP215-SS01A come with a drain pump, or do I need to buy one separately?

The drain pump comes factory-installed — no aftermarket pump purchase or separate installation is needed. This is a significant advantage over competitors that require gravity drains or aftermarket pump kits. The built-in drain pump allows flexible installation even where gravity drainage isn't practical, which is common in outdoor kitchen islands and built-in cabinetry.

What are the cutout dimensions for the MONP215-SS01A?

The rough-in (cutout) dimensions are 15" W × 24" D × 34" to 34-1/2" H. The cabinet dimensions are 14-7/8" W × 22-1/16" D × 33-7/8" to 34-3/8" H. Always refer to the manufacturer's specification sheet for the most current installation requirements and allow for proper ventilation clearances.

Does this ice machine require a water line connection?

Yes. The MONP215-SS01A requires a direct water supply connection to produce ice continuously. It also requires a drain connection, which is simplified by the factory-installed drain pump. A standard 115V / 15A electrical outlet is also required. Consult the owner's manual for specific plumbing and electrical installation requirements.

How often does the ice machine need to be cleaned?

The MONP215-SS01A features a built-in indicator light that alerts you when a cleaning cycle is due. The automated clean cycle takes just 20 minutes. Marvel recommends using their dedicated Ice Machine Cleaner (part number S41013789) for optimal results. Regular cleaning prevents mineral buildup, maintains ice quality, and extends the life of the machine.

Can the door swing be reversed?

Yes. The solid stainless steel door is reversible and can be configured to open from the left or right during installation. This allows you to match any cabinet configuration, adjacent appliance layout, or traffic flow without ordering a separate model number.

Is the MONP215-SS01A ENERGY STAR certified?

Yes. The MONP215-SS01A is ENERGY STAR certified, meaning it meets federal energy efficiency standards while still producing up to 65 pounds of nugget ice per day. This translates to lower energy consumption and reduced utility costs compared to non-certified models.

What warranty covers the MONP215-SS01A?

The MONP215-SS01A is covered by Marvel's Bonus Warranty (through 2026): two (2) years parts and labor from the date of original purchase, plus a five (5) year sealed system warranty covering the compressor, condenser, evaporator, drier, and all connecting tubing (parts only). Cosmetic defects are covered for 60 days. The warranty applies to the original purchaser only and is non-transferable. See the complete Marvel warranty document for full terms and conditions.


Specs & Dimensions

Marvel MONP215-SS01A — Full Specifications & Dimensions

Marvel Outdoor 15-Inch Stainless Steel Nugget Ice Machine with Drain Pump

Manufacturer Marvel Refrigeration (Middleby Residential)
Model Number MONP215-SS01A
Collection Marvel Outdoor Collection
UPC Code Contact Manufacturer
Indoor / Outdoor Rated Outdoor Use — Designed for Outdoor Installation
Configuration Built-In Undercounter (Solid Door — Nugget Ice Machine)
Product Type Nugget Ice Machine
Ice Type Nugget Ice (1/2" L × 3/8" H × 5/8" W)

Ice Production & Storage

Daily Ice Production Up to 65 lbs per 24 hours
Ice Storage Capacity 27 lbs
Ice Bit Dimensions 1/2" L × 3/8" H × 5/8" W
Ice Scoop Included with Dedicated Holder

Dimensions & Weight

Width 14-7/8"
Depth (Without Door) 22-1/16"
Depth (With Door) 24"
Height 33-7/8" to 34-3/8"
Height (With Top Plate) 36"
Door Protrusion 16-7/8"
Shipping Weight 104 lbs
Shipping Dimensions 25" W × 31" D × 37" H

Cutout (Rough-In) Dimensions

Cutout Width 15"
Cutout Depth 24"
Cutout Height 34" to 34-1/2"

Controls & Features

Control Type Digital
Indicator Lights Cleaning Cycle Due, Drain Pump Active, Water Issue Detected
Clean Cycle 20-Minute Automated Clean Cycle
Drain Pump Factory-Installed (Included)
Interior Lighting Arctic White LED
Door Lock No
Reversible Door Yes — Field-Reversible (Left or Right Swing)

Exterior & Interior

Exterior Material Stainless Steel
Door Style Solid Stainless Steel
Door Color Stainless Steel
Primary Color Stainless Steel
Interior Color Arctic White

Electrical & Refrigerant

Voltage / Frequency / Amperage 115V / 60 Hz / 15A
Cord Length 6 ft
Refrigerant Type R-600a (Isobutane)
ENERGY STAR Yes

Accessories

Ice Machine Cleaner (Single 4 oz. Bottle) Part Number: S41013789
Ice Machine Cleaning Bottle Part Number: 90-54206-08

Warranty

Parts & Labor Warranty 2 Years (Bonus Warranty through 2026)
Sealed System Warranty 5 Years (Compressor, Condenser, Evaporator, Drier & Connecting Tubing — Parts Only)
Cosmetic Defects 60 Days from Date of Purchase

Manufacturer

Brand Marvel Refrigeration
Parent Company Middleby Residential
Country of Origin USA (Greenville, Michigan)
Customer Service +616.754.5601 | techsupport@MarvelRefrigeration.com
Website MarvelRefrigeration.com

Documentation & Resources

Specification Sheet Download MONP215 Spec Sheet
Warranty Document Download Marvel Warranty
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.