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Jupiter 32 Inch Pro Series 4-Burner Built-In Gas Grill
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Jupiter 32-Inch Pro Series 4-Burner Built-In Gas Grill with Insulated Jacket

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SKU JUPG324-NG-PRO
$3,393.50
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Jupiter 32-Inch Pro Series 4-Burner Built-In Gas Grill with Insulated Jacket


Pro Series vs. Classic Series — Which Jupiter 32-Inch Grill Is Right for You?

Jupiter builds the 32-inch grill in two versions. Both share the same #443 stainless steel body, the same double-line hood, the same 8mm round stainless cooking grates, and the same instant ignition. The difference is entirely in how heat is made and managed. Here is the honest comparison:

Pro Series vs. Classic Series

Feature Classic Pro
Main Burners #304 Stainless w/ Crossover Tubes #201 Cast Stainless
Heat Diffusion Full-Coverage 443 Flame Tamers Radiant Ceramic Briquette System
Infrared Sear Burner No Yes — 15,000 BTU Dedicated
Heat Zone Separators No Yes — Precision Multi-Zone
Body & Hood #443 Stainless, Double-Line #443 Stainless, Double-Line
Cooking Grates 8mm Round Stainless 8mm Round Stainless
Ignition Instant Ignition System Instant Ignition System
Insulated Jacket Included Included

Choose the Pro Series if:

  • You cook steaks, chops, and burgers and want a genuine steakhouse crust. The 15,000 BTU infrared sear burner is the single biggest reason to step up — nothing on the Classic reaches those surface temperatures.
  • You run more than one temperature at a time. The precision heat zone separators let you sear on one side while holding or roasting on the other, which the Classic cannot do.
  • You want the most forgiving heat possible. Ceramic briquettes store and re-radiate heat, so the grill recovers faster when you open the hood or drop cold food on the grates, and cold spots largely disappear.
  • You grill often and want #201 cast stainless burners, which are heavier and last longer than tubular burners.

Choose the Classic Series if:

  • You grill mostly chicken, vegetables, seafood, and everyday dinners where broad even heat matters more than extreme searing.
  • You'd rather put the savings toward cabinetry, a side burner, or refrigeration. The Classic is a genuinely excellent grill — it is not a stripped-down model.
  • You want fewer components to clean. Flame tamers wipe down faster than a briquette tray.

Already own a Classic? The Jupiter Pro Upgrade Kit (JUPGU32) retrofits the infrared sear burner and ceramic briquette system into an existing 32-inch Classic grill.


Jupiter 32-Inch Pro Series Built-In Gas Grill

The Jupiter 32-Inch Pro Series is built for people who want real control over heat, not just more of it. Four #201 cast stainless steel burners deliver even, corrosion-resistant primary heat across the full 715 square inches of cooking surface, while a dedicated 15,000 BTU infrared sear burner gives you a high-intensity zone for locking in crust on steaks and chops. Underneath, the radiant ceramic briquette system acts as a heat buffer and diffuser — eliminating cold spots and taming flare-ups so results stay consistent cook after cook. The whole grill is fabricated from #443 stainless steel, chosen specifically for its superior corrosion resistance over standard 430 in coastal, humid, and salt-air environments. Every Pro Series grill ships with an insulated jacket included at no charge, required for safe installation into combustible cabinetry, plus a natural gas conversion kit.


Key Features

  • #443 Stainless Steel Construction — Superior corrosion resistance compared to standard 430 stainless. Engineered to handle humidity, salt air, and heat while holding its finish season after season.
  • #201 Cast Stainless Steel Burners — Heavy cast burners that resist corrosion and deliver a smoother, more even flame than stamped or tubular burners. Built to last through years of regular use.
  • Dedicated 15,000 BTU Infrared Sear Burner — Produces intense, direct heat that reaches searing temperatures faster than a conventional burner. This is what creates a proper crust on a steak.
  • Radiant Ceramic Briquette System — Acts as a heat buffer and diffuser, eliminating cold spots and flare-ups for consistent cooking, fewer surprises, and juicier results.
  • Precision Heat Zone Separators — True multi-zone control. Sear on one side, hold or roast on the other, all in the same cook.
  • Double-Line Hood — Dual-gauge design retains heat far more efficiently than a single-wall hood, giving consistent chamber temperatures and better roasting performance.
  • 8mm Round Stainless Steel Cooking Grates — Heavy-duty rods that hold heat, recover quickly, and leave clean, defined grill marks.
  • Instant Ignition System — Flame-thrower style startup with a flash-tube backup for reliable lighting every single time.
  • CoastalTemp Analog Gauge — Large, glance-ready dial keeps chamber temperature in check without guesswork.
  • Easy-Lift Handle — Designed for comfort and accessibility so anyone can open the hood safely without reaching over the flame.
  • Insulated Jacket Included — Required for installation into combustible construction. Included free with every Jupiter built-in model.
  • Natural Gas Conversion Kit Included — Every Jupiter grill ships with the hardware to convert between fuel types.
  • Zero-Stress Design — Elevated performance without the over-complication.

Performance Details

The Infrared Sear Burner — Why It Matters

A conventional gas burner heats air, and air is a poor conductor. An infrared burner heats a ceramic surface that radiates energy directly onto the food, reaching far higher surface temperatures far faster. The practical result: a steak develops a dark, even crust in a fraction of the time, which means the interior stays where you want it instead of overcooking while you wait for color. It is also excellent for finishing — bringing a reverse-seared roast up to a crust in the last ninety seconds.

Radiant Ceramic Briquettes vs. Flame Tamers

Flame tamers shield the burners and spread flame. Ceramic briquettes go further — they absorb heat, store it, and re-radiate it upward. That thermal mass is what makes the Pro Series so forgiving: open the hood on a cold day and the chamber recovers quickly; lay four cold steaks on the grates and the surface temperature barely dips. Drippings vaporize on the hot ceramic and season the food from below rather than pooling and igniting.

Precision Heat Zone Separators

The separators physically divide the cooking chamber so adjacent zones do not bleed heat into one another. That is what makes true two-temperature cooking possible on a 32-inch grill: a hot searing zone on one side and a gentle indirect zone on the other, running simultaneously without compromise.

#443 Stainless Steel — Built for Coastal Life

Most outdoor grills in this price range use 430 stainless. Jupiter specifies #443, a ferritic stainless with improved corrosion resistance that holds up markedly better against salt air and sustained humidity. If your grill lives near the coast, by a pool, or anywhere with hard weather, this is the specification that determines how it looks in year five.


Buy Now and Enjoy Free Shipping!

Jupiter 32-Inch Pro Series 4-Burner Built-In Gas Grill

Grill Size 32-Inch
Series Jupiter Pro Series
SKU (LP) JUPG324-LP-PRO
SKU (NG) JUPG324-NG-PRO
Configuration Built-In
Overall Width 34 3/4"
Overall Depth 26"
Overall Height 22 1/4"
Number of Main Burners 4
Burner Type #201 Cast Stainless Steel
Infrared Sear Burner Yes — 15,000 BTUs Dedicated
Total Cooking Area 715 sq. in.
Cooking Grate Type 8mm Round Stainless Steel
Heat Diffusion Radiant Ceramic Briquette System
Heat Zone Separators Yes — Precision Multi-Zone
Hood Double-Line, Enhanced Heat Retention
Handle Easy-Lift Handle
Ignition Type Instant Ignition — Flame-Thrower w/ Flash-Tube Backup
Thermometer CoastalTemp Analog Gauge
Material #443 Stainless Steel
Insulated Jacket Included
Gas Conversion Kit Included — Natural Gas Conversion
Fuel Type Natural Gas (NG) or Liquid Propane (LP) — Selected at Checkout
Warranty Limited Lifetime — Stainless Construction & Burners

Manufacturer Information

Jupiter Grills are inspired by coastal living — built from #443 stainless steel to resist corrosion, designed for effortless use, and crafted to deliver consistent, reliable heat in any environment.

Click here for the Jupiter Grills Catalog

Click here for the Installation Guide

Click here for Warranty Information


Warranty

  • Limited Lifetime: Stainless steel construction and burners, to the original purchaser.
  • Extended Coverage: Key components covered under the Jupiter limited warranty. See the warranty page for full terms and duration by component.
  • Coverage applies to residential use and requires proof of purchase from an authorized dealer.

Installation Notes

  • Insulated jacket is included and is required when installing into combustible construction.
  • Gas connections should be completed by a licensed professional. Check local building, gas, and venting codes before installation.
  • The grill ships configured for the fuel type selected at checkout; a natural gas conversion kit is included.
  • Observe the manufacturer's specified clearances to combustible construction and allow room behind the grill for the hood to open fully.

āœ“ Free Shipping Ā |Ā  āœ“ Authorized Jupiter Dealer Ā |Ā  āœ“ Call Us: 888-678-3530

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Description

Jupiter 32-Inch Pro Series 4-Burner Built-In Gas Grill with Insulated Jacket


Pro Series vs. Classic Series — Which Jupiter 32-Inch Grill Is Right for You?

Jupiter builds the 32-inch grill in two versions. Both share the same #443 stainless steel body, the same double-line hood, the same 8mm round stainless cooking grates, and the same instant ignition. The difference is entirely in how heat is made and managed. Here is the honest comparison:

Pro Series vs. Classic Series

Feature Classic Pro
Main Burners #304 Stainless w/ Crossover Tubes #201 Cast Stainless
Heat Diffusion Full-Coverage 443 Flame Tamers Radiant Ceramic Briquette System
Infrared Sear Burner No Yes — 15,000 BTU Dedicated
Heat Zone Separators No Yes — Precision Multi-Zone
Body & Hood #443 Stainless, Double-Line #443 Stainless, Double-Line
Cooking Grates 8mm Round Stainless 8mm Round Stainless
Ignition Instant Ignition System Instant Ignition System
Insulated Jacket Included Included

Choose the Pro Series if:

  • You cook steaks, chops, and burgers and want a genuine steakhouse crust. The 15,000 BTU infrared sear burner is the single biggest reason to step up — nothing on the Classic reaches those surface temperatures.
  • You run more than one temperature at a time. The precision heat zone separators let you sear on one side while holding or roasting on the other, which the Classic cannot do.
  • You want the most forgiving heat possible. Ceramic briquettes store and re-radiate heat, so the grill recovers faster when you open the hood or drop cold food on the grates, and cold spots largely disappear.
  • You grill often and want #201 cast stainless burners, which are heavier and last longer than tubular burners.

Choose the Classic Series if:

  • You grill mostly chicken, vegetables, seafood, and everyday dinners where broad even heat matters more than extreme searing.
  • You'd rather put the savings toward cabinetry, a side burner, or refrigeration. The Classic is a genuinely excellent grill — it is not a stripped-down model.
  • You want fewer components to clean. Flame tamers wipe down faster than a briquette tray.

Already own a Classic? The Jupiter Pro Upgrade Kit (JUPGU32) retrofits the infrared sear burner and ceramic briquette system into an existing 32-inch Classic grill.


Jupiter 32-Inch Pro Series Built-In Gas Grill

The Jupiter 32-Inch Pro Series is built for people who want real control over heat, not just more of it. Four #201 cast stainless steel burners deliver even, corrosion-resistant primary heat across the full 715 square inches of cooking surface, while a dedicated 15,000 BTU infrared sear burner gives you a high-intensity zone for locking in crust on steaks and chops. Underneath, the radiant ceramic briquette system acts as a heat buffer and diffuser — eliminating cold spots and taming flare-ups so results stay consistent cook after cook. The whole grill is fabricated from #443 stainless steel, chosen specifically for its superior corrosion resistance over standard 430 in coastal, humid, and salt-air environments. Every Pro Series grill ships with an insulated jacket included at no charge, required for safe installation into combustible cabinetry, plus a natural gas conversion kit.


Key Features

  • #443 Stainless Steel Construction — Superior corrosion resistance compared to standard 430 stainless. Engineered to handle humidity, salt air, and heat while holding its finish season after season.
  • #201 Cast Stainless Steel Burners — Heavy cast burners that resist corrosion and deliver a smoother, more even flame than stamped or tubular burners. Built to last through years of regular use.
  • Dedicated 15,000 BTU Infrared Sear Burner — Produces intense, direct heat that reaches searing temperatures faster than a conventional burner. This is what creates a proper crust on a steak.
  • Radiant Ceramic Briquette System — Acts as a heat buffer and diffuser, eliminating cold spots and flare-ups for consistent cooking, fewer surprises, and juicier results.
  • Precision Heat Zone Separators — True multi-zone control. Sear on one side, hold or roast on the other, all in the same cook.
  • Double-Line Hood — Dual-gauge design retains heat far more efficiently than a single-wall hood, giving consistent chamber temperatures and better roasting performance.
  • 8mm Round Stainless Steel Cooking Grates — Heavy-duty rods that hold heat, recover quickly, and leave clean, defined grill marks.
  • Instant Ignition System — Flame-thrower style startup with a flash-tube backup for reliable lighting every single time.
  • CoastalTemp Analog Gauge — Large, glance-ready dial keeps chamber temperature in check without guesswork.
  • Easy-Lift Handle — Designed for comfort and accessibility so anyone can open the hood safely without reaching over the flame.
  • Insulated Jacket Included — Required for installation into combustible construction. Included free with every Jupiter built-in model.
  • Natural Gas Conversion Kit Included — Every Jupiter grill ships with the hardware to convert between fuel types.
  • Zero-Stress Design — Elevated performance without the over-complication.

Performance Details

The Infrared Sear Burner — Why It Matters

A conventional gas burner heats air, and air is a poor conductor. An infrared burner heats a ceramic surface that radiates energy directly onto the food, reaching far higher surface temperatures far faster. The practical result: a steak develops a dark, even crust in a fraction of the time, which means the interior stays where you want it instead of overcooking while you wait for color. It is also excellent for finishing — bringing a reverse-seared roast up to a crust in the last ninety seconds.

Radiant Ceramic Briquettes vs. Flame Tamers

Flame tamers shield the burners and spread flame. Ceramic briquettes go further — they absorb heat, store it, and re-radiate it upward. That thermal mass is what makes the Pro Series so forgiving: open the hood on a cold day and the chamber recovers quickly; lay four cold steaks on the grates and the surface temperature barely dips. Drippings vaporize on the hot ceramic and season the food from below rather than pooling and igniting.

Precision Heat Zone Separators

The separators physically divide the cooking chamber so adjacent zones do not bleed heat into one another. That is what makes true two-temperature cooking possible on a 32-inch grill: a hot searing zone on one side and a gentle indirect zone on the other, running simultaneously without compromise.

#443 Stainless Steel — Built for Coastal Life

Most outdoor grills in this price range use 430 stainless. Jupiter specifies #443, a ferritic stainless with improved corrosion resistance that holds up markedly better against salt air and sustained humidity. If your grill lives near the coast, by a pool, or anywhere with hard weather, this is the specification that determines how it looks in year five.


Buy Now and Enjoy Free Shipping!

Specs & Dimensions

Jupiter 32-Inch Pro Series 4-Burner Built-In Gas Grill

Grill Size 32-Inch
Series Jupiter Pro Series
SKU (LP) JUPG324-LP-PRO
SKU (NG) JUPG324-NG-PRO
Configuration Built-In
Overall Width 34 3/4"
Overall Depth 26"
Overall Height 22 1/4"
Number of Main Burners 4
Burner Type #201 Cast Stainless Steel
Infrared Sear Burner Yes — 15,000 BTUs Dedicated
Total Cooking Area 715 sq. in.
Cooking Grate Type 8mm Round Stainless Steel
Heat Diffusion Radiant Ceramic Briquette System
Heat Zone Separators Yes — Precision Multi-Zone
Hood Double-Line, Enhanced Heat Retention
Handle Easy-Lift Handle
Ignition Type Instant Ignition — Flame-Thrower w/ Flash-Tube Backup
Thermometer CoastalTemp Analog Gauge
Material #443 Stainless Steel
Insulated Jacket Included
Gas Conversion Kit Included — Natural Gas Conversion
Fuel Type Natural Gas (NG) or Liquid Propane (LP) — Selected at Checkout
Warranty Limited Lifetime — Stainless Construction & Burners

Manufacturer Information

Jupiter Grills are inspired by coastal living — built from #443 stainless steel to resist corrosion, designed for effortless use, and crafted to deliver consistent, reliable heat in any environment.

Click here for the Jupiter Grills Catalog

Click here for the Installation Guide

Click here for Warranty Information


Warranty

  • Limited Lifetime: Stainless steel construction and burners, to the original purchaser.
  • Extended Coverage: Key components covered under the Jupiter limited warranty. See the warranty page for full terms and duration by component.
  • Coverage applies to residential use and requires proof of purchase from an authorized dealer.

Installation Notes

  • Insulated jacket is included and is required when installing into combustible construction.
  • Gas connections should be completed by a licensed professional. Check local building, gas, and venting codes before installation.
  • The grill ships configured for the fuel type selected at checkout; a natural gas conversion kit is included.
  • Observe the manufacturer's specified clearances to combustible construction and allow room behind the grill for the hood to open fully.

āœ“ Free Shipping Ā |Ā  āœ“ Authorized Jupiter Dealer Ā |Ā  āœ“ Call Us: 888-678-3530

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.