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Jupiter 32 Inch Classic 4-Burner Built-In Gas Grill
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Jupiter 32-Inch Classic Series 4-Burner Built-In Gas Grill with Insulated Jacket

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SKU JUPG324-NG-CLS
$2,528.01
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Jupiter 32-Inch Classic Series 4-Burner Built-In Gas Grill with Insulated Jacket


Classic Series vs. Pro Series — Which Jupiter 32-Inch Grill Is Right for You?

Jupiter builds the 32-inch grill in two versions. Both share the same #443 stainless steel body, the same double-line hood, the same 8mm round stainless cooking grates, and the same instant ignition. The difference is entirely in how heat is made and managed. Here is the honest comparison:

Classic Series vs. Pro Series

Feature Classic Pro
Main Burners #304 Stainless w/ Crossover Tubes #201 Cast Stainless
Heat Diffusion Full-Coverage 443 Flame Tamers Radiant Ceramic Briquette System
Infrared Sear Burner No Yes — 15,000 BTU Dedicated
Heat Zone Separators No Yes — Precision Multi-Zone
Body & Hood #443 Stainless, Double-Line #443 Stainless, Double-Line
Cooking Grates 8mm Round Stainless 8mm Round Stainless
Ignition Instant Ignition System Instant Ignition System
Insulated Jacket Included Included

Choose the Classic Series if:

  • You grill mostly chicken, vegetables, seafood, burgers, and everyday dinners, where broad, even heat across the whole surface matters more than extreme searing temperatures.
  • You want a genuinely premium grill without paying for features you won't use. The Classic is not a stripped-down model — it shares the same #443 body, double-line hood, and 8mm grates as the Pro.
  • You'd rather put the difference toward cabinetry, a side burner, or refrigeration and build out a complete outdoor kitchen.
  • You prefer fewer components to clean. Full-coverage flame tamers wipe down faster than a ceramic briquette tray.

Step up to the Pro Series if:

  • You cook steaks and chops regularly and want a true steakhouse crust — the Pro's dedicated 15,000 BTU infrared sear burner reaches surface temperatures the Classic cannot.
  • You want to run two temperatures at once using precision heat zone separators.
  • You want the extra thermal mass of the radiant ceramic briquette system for faster recovery when the hood opens.

Good news: you are not locked in. The Jupiter Pro Upgrade Kit (JUPGU32) retrofits the infrared sear burner and ceramic briquette system into this Classic grill later, so you can start here and upgrade when you're ready.


Jupiter 32-Inch Classic Series Built-In Gas Grill

The Jupiter 32-Inch Classic Series is the essential go-to for anyone who grills often and lives easy. Four #304 stainless steel burners with crossover tubes deliver reliable, even heat across the full 715 square inches of cooking surface, while full-coverage #443 stainless flame tamers spread that heat uniformly and control flare-ups before they start. The body and double-line hood are fabricated from #443 stainless steel — a meaningful upgrade over the 430 stainless used by most grills in this class, offering markedly better corrosion resistance in coastal, poolside, and high-humidity installations. Heavy 8mm round stainless cooking grates hold heat and leave clean sear marks, and the Instant Ignition System lights every burner reliably with a flame-thrower startup and flash-tube backup. Every Classic Series grill ships with an insulated jacket included at no charge plus a natural gas conversion kit.


Key Features

  • #443 Stainless Steel Construction — Corrosion-resistant and rugged, ideal for any outdoor environment including coastal and poolside installations.
  • #304 Stainless Steel Burners with Crossover Tubes — Deliver reliable, even heat across the entire grilling surface. Crossover tubes ensure every burner lights from a single ignition.
  • Full-Coverage #443 Stainless Flame Tamers — Complete coverage over the burners for even heat and flare-up control, with durable stainless that won't burn through like cheaper heat plates.
  • Double-Line Hood — Dual-gauge design helps maintain consistent cooking temperatures and improves roasting and indirect performance.
  • 8mm Round Stainless Steel Cooking Grates — Heavy-duty and heat-retentive for perfect sear marks and fast temperature recovery.
  • Instant Ignition System — Flame-thrower style startup with flash-tube backup. Quick, simple, and reliable every time.
  • CoastalTemp Analog Gauge — At-a-glance temperature monitoring with a large built-in dial.
  • Easy-Lift Handle — Designed for comfort and accessibility, letting anyone open the hood safely without reaching over the flame.
  • 715 sq. in. of Cooking Space — Ample room for a full cookout without crowding the grates.
  • Insulated Jacket Included — Required for installation into combustible construction. Included free with every Jupiter built-in model.
  • Natural Gas Conversion Kit Included — Ships with the hardware to convert between fuel types.
  • Pro Upgrade Path — Compatible with the Jupiter Pro Upgrade Kit for adding an infrared sear burner and ceramic briquettes later.
  • Zero-Stress Design — No clutter. No over-complication. Just grilling made easy.

Performance Details

#304 Burners with Crossover Tubes — Reliable, Even Heat

The Classic's four #304 stainless burners are the industry benchmark for corrosion resistance in a tubular burner, and the crossover tubes mean a single ignition lights the entire bank. Even flame distribution front-to-back is what keeps a full grate of chicken thighs cooking at the same rate instead of forcing you to rotate everything halfway through.

Full-Coverage Flame Tamers — Where Most Grills Cut Corners

Many grills use narrow heat plates that leave gaps directly above the burner, which is exactly where flare-ups start and where hot spots form. Jupiter specifies full-coverage #443 stainless flame tamers that span the entire burner area — drippings vaporize on the tamer and season the food from below instead of falling onto open flame.

8mm Round Stainless Grates — Heat Where You Need It

Grate mass matters more than most buyers realize. The heavier 8mm rods store significant heat, so when you lay cold food down the surface temperature barely dips and you get an immediate sear rather than a slow grey start. They also clean easily and won't rust out like plated or cast-iron alternatives in a humid climate.

#443 Stainless Steel — Built for Coastal Life

Most outdoor grills in this price range use 430 stainless. Jupiter specifies #443, a ferritic stainless with improved corrosion resistance that holds up markedly better against salt air and sustained humidity. If your grill lives near the coast, by a pool, or anywhere with hard weather, this is the specification that determines how it looks in year five.


Buy Now and Enjoy Free Shipping!

Jupiter 32-Inch Classic Series 4-Burner Built-In Gas Grill

Grill Size 32-Inch
Series Jupiter Classic Series
SKU (LP) JUPG324-LP-CLS
SKU (NG) JUPG324-NG-CLS
Configuration Built-In
Overall Width 34 3/4"
Overall Depth 26"
Overall Height 22 1/4"
Number of Main Burners 4
Burner Type #304 Stainless Steel w/ Crossover Tubes
BTUs per Burner 12,000 BTUs
Infrared Sear Burner No — Available via Pro Upgrade Kit
Total Cooking Area 715 sq. in.
Cooking Grate Type 8mm Round Stainless Steel
Heat Diffusion Full-Coverage #443 Stainless Flame Tamers
Heat Zone Separators No — Available on Pro Series
Hood Double-Line, Enhanced Heat Retention
Handle Easy-Lift Handle
Ignition Type Instant Ignition — Flame-Thrower w/ Flash-Tube Backup
Thermometer CoastalTemp Analog Gauge
Material #443 Stainless Steel
Insulated Jacket Included
Gas Conversion Kit Included — Natural Gas Conversion
Fuel Type Natural Gas (NG) or Liquid Propane (LP) — Selected at Checkout
Warranty Limited Lifetime — Stainless Construction & Burners

Manufacturer Information

Jupiter Grills are inspired by coastal living — built from #443 stainless steel to resist corrosion, designed for effortless use, and crafted to deliver consistent, reliable heat in any environment.

Click here for the Jupiter Grills Catalog

Click here for the Installation Guide

Click here for Warranty Information


Warranty

  • Limited Lifetime: Stainless steel construction and burners, to the original purchaser.
  • Extended Coverage: Key components covered under the Jupiter limited warranty. See the warranty page for full terms and duration by component.
  • Coverage applies to residential use and requires proof of purchase from an authorized dealer.

Installation Notes

  • Insulated jacket is included and is required when installing into combustible construction.
  • Gas connections should be completed by a licensed professional. Check local building, gas, and venting codes before installation.
  • The grill ships configured for the fuel type selected at checkout; a natural gas conversion kit is included.
  • Observe the manufacturer's specified clearances to combustible construction and allow room behind the grill for the hood to open fully.

āœ“ Free Shipping Ā |Ā  āœ“ Authorized Jupiter Dealer Ā |Ā  āœ“ Call Us: 888-678-3530

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Description

Jupiter 32-Inch Classic Series 4-Burner Built-In Gas Grill with Insulated Jacket


Classic Series vs. Pro Series — Which Jupiter 32-Inch Grill Is Right for You?

Jupiter builds the 32-inch grill in two versions. Both share the same #443 stainless steel body, the same double-line hood, the same 8mm round stainless cooking grates, and the same instant ignition. The difference is entirely in how heat is made and managed. Here is the honest comparison:

Classic Series vs. Pro Series

Feature Classic Pro
Main Burners #304 Stainless w/ Crossover Tubes #201 Cast Stainless
Heat Diffusion Full-Coverage 443 Flame Tamers Radiant Ceramic Briquette System
Infrared Sear Burner No Yes — 15,000 BTU Dedicated
Heat Zone Separators No Yes — Precision Multi-Zone
Body & Hood #443 Stainless, Double-Line #443 Stainless, Double-Line
Cooking Grates 8mm Round Stainless 8mm Round Stainless
Ignition Instant Ignition System Instant Ignition System
Insulated Jacket Included Included

Choose the Classic Series if:

  • You grill mostly chicken, vegetables, seafood, burgers, and everyday dinners, where broad, even heat across the whole surface matters more than extreme searing temperatures.
  • You want a genuinely premium grill without paying for features you won't use. The Classic is not a stripped-down model — it shares the same #443 body, double-line hood, and 8mm grates as the Pro.
  • You'd rather put the difference toward cabinetry, a side burner, or refrigeration and build out a complete outdoor kitchen.
  • You prefer fewer components to clean. Full-coverage flame tamers wipe down faster than a ceramic briquette tray.

Step up to the Pro Series if:

  • You cook steaks and chops regularly and want a true steakhouse crust — the Pro's dedicated 15,000 BTU infrared sear burner reaches surface temperatures the Classic cannot.
  • You want to run two temperatures at once using precision heat zone separators.
  • You want the extra thermal mass of the radiant ceramic briquette system for faster recovery when the hood opens.

Good news: you are not locked in. The Jupiter Pro Upgrade Kit (JUPGU32) retrofits the infrared sear burner and ceramic briquette system into this Classic grill later, so you can start here and upgrade when you're ready.


Jupiter 32-Inch Classic Series Built-In Gas Grill

The Jupiter 32-Inch Classic Series is the essential go-to for anyone who grills often and lives easy. Four #304 stainless steel burners with crossover tubes deliver reliable, even heat across the full 715 square inches of cooking surface, while full-coverage #443 stainless flame tamers spread that heat uniformly and control flare-ups before they start. The body and double-line hood are fabricated from #443 stainless steel — a meaningful upgrade over the 430 stainless used by most grills in this class, offering markedly better corrosion resistance in coastal, poolside, and high-humidity installations. Heavy 8mm round stainless cooking grates hold heat and leave clean sear marks, and the Instant Ignition System lights every burner reliably with a flame-thrower startup and flash-tube backup. Every Classic Series grill ships with an insulated jacket included at no charge plus a natural gas conversion kit.


Key Features

  • #443 Stainless Steel Construction — Corrosion-resistant and rugged, ideal for any outdoor environment including coastal and poolside installations.
  • #304 Stainless Steel Burners with Crossover Tubes — Deliver reliable, even heat across the entire grilling surface. Crossover tubes ensure every burner lights from a single ignition.
  • Full-Coverage #443 Stainless Flame Tamers — Complete coverage over the burners for even heat and flare-up control, with durable stainless that won't burn through like cheaper heat plates.
  • Double-Line Hood — Dual-gauge design helps maintain consistent cooking temperatures and improves roasting and indirect performance.
  • 8mm Round Stainless Steel Cooking Grates — Heavy-duty and heat-retentive for perfect sear marks and fast temperature recovery.
  • Instant Ignition System — Flame-thrower style startup with flash-tube backup. Quick, simple, and reliable every time.
  • CoastalTemp Analog Gauge — At-a-glance temperature monitoring with a large built-in dial.
  • Easy-Lift Handle — Designed for comfort and accessibility, letting anyone open the hood safely without reaching over the flame.
  • 715 sq. in. of Cooking Space — Ample room for a full cookout without crowding the grates.
  • Insulated Jacket Included — Required for installation into combustible construction. Included free with every Jupiter built-in model.
  • Natural Gas Conversion Kit Included — Ships with the hardware to convert between fuel types.
  • Pro Upgrade Path — Compatible with the Jupiter Pro Upgrade Kit for adding an infrared sear burner and ceramic briquettes later.
  • Zero-Stress Design — No clutter. No over-complication. Just grilling made easy.

Performance Details

#304 Burners with Crossover Tubes — Reliable, Even Heat

The Classic's four #304 stainless burners are the industry benchmark for corrosion resistance in a tubular burner, and the crossover tubes mean a single ignition lights the entire bank. Even flame distribution front-to-back is what keeps a full grate of chicken thighs cooking at the same rate instead of forcing you to rotate everything halfway through.

Full-Coverage Flame Tamers — Where Most Grills Cut Corners

Many grills use narrow heat plates that leave gaps directly above the burner, which is exactly where flare-ups start and where hot spots form. Jupiter specifies full-coverage #443 stainless flame tamers that span the entire burner area — drippings vaporize on the tamer and season the food from below instead of falling onto open flame.

8mm Round Stainless Grates — Heat Where You Need It

Grate mass matters more than most buyers realize. The heavier 8mm rods store significant heat, so when you lay cold food down the surface temperature barely dips and you get an immediate sear rather than a slow grey start. They also clean easily and won't rust out like plated or cast-iron alternatives in a humid climate.

#443 Stainless Steel — Built for Coastal Life

Most outdoor grills in this price range use 430 stainless. Jupiter specifies #443, a ferritic stainless with improved corrosion resistance that holds up markedly better against salt air and sustained humidity. If your grill lives near the coast, by a pool, or anywhere with hard weather, this is the specification that determines how it looks in year five.


Buy Now and Enjoy Free Shipping!

Specs & Dimensions

Jupiter 32-Inch Classic Series 4-Burner Built-In Gas Grill

Grill Size 32-Inch
Series Jupiter Classic Series
SKU (LP) JUPG324-LP-CLS
SKU (NG) JUPG324-NG-CLS
Configuration Built-In
Overall Width 34 3/4"
Overall Depth 26"
Overall Height 22 1/4"
Number of Main Burners 4
Burner Type #304 Stainless Steel w/ Crossover Tubes
BTUs per Burner 12,000 BTUs
Infrared Sear Burner No — Available via Pro Upgrade Kit
Total Cooking Area 715 sq. in.
Cooking Grate Type 8mm Round Stainless Steel
Heat Diffusion Full-Coverage #443 Stainless Flame Tamers
Heat Zone Separators No — Available on Pro Series
Hood Double-Line, Enhanced Heat Retention
Handle Easy-Lift Handle
Ignition Type Instant Ignition — Flame-Thrower w/ Flash-Tube Backup
Thermometer CoastalTemp Analog Gauge
Material #443 Stainless Steel
Insulated Jacket Included
Gas Conversion Kit Included — Natural Gas Conversion
Fuel Type Natural Gas (NG) or Liquid Propane (LP) — Selected at Checkout
Warranty Limited Lifetime — Stainless Construction & Burners

Manufacturer Information

Jupiter Grills are inspired by coastal living — built from #443 stainless steel to resist corrosion, designed for effortless use, and crafted to deliver consistent, reliable heat in any environment.

Click here for the Jupiter Grills Catalog

Click here for the Installation Guide

Click here for Warranty Information


Warranty

  • Limited Lifetime: Stainless steel construction and burners, to the original purchaser.
  • Extended Coverage: Key components covered under the Jupiter limited warranty. See the warranty page for full terms and duration by component.
  • Coverage applies to residential use and requires proof of purchase from an authorized dealer.

Installation Notes

  • Insulated jacket is included and is required when installing into combustible construction.
  • Gas connections should be completed by a licensed professional. Check local building, gas, and venting codes before installation.
  • The grill ships configured for the fuel type selected at checkout; a natural gas conversion kit is included.
  • Observe the manufacturer's specified clearances to combustible construction and allow room behind the grill for the hood to open fully.

āœ“ Free Shipping Ā |Ā  āœ“ Authorized Jupiter Dealer Ā |Ā  āœ“ Call Us: 888-678-3530

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.