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Haven 5.5 Ft. Outdoor Kitchen w/ Coyote Grill – Harbor Gray
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Haven 5.5 Ft. Outdoor Kitchen Island w/ Coyote C-Series 28-Inch Grill, Double Access Door - Harbor Gray

SKU HCOY66PANHG-NG
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Original Price $5,719.00
Current Price $5,147.00
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Haven 5.5 Ft. Outdoor Kitchen Island w/ Coyote Grill – Harbor Gray


Key Features:

  • Complete Outdoor Kitchen Setup: Equipped with the powerful Coyote C-Series 28-Inch Built-In Gas Grill (C1C28) and the versatile Coyote 26-Inch Double Access Doors (CDA2426), offering top-tier grilling and organized storage solutions.
  • Premium Aluminum Island Design: Crafted entirely from lightweight, durable aluminum with a triple-layer powder-coated finish in elegant Harbor Gray for superior weather resistance and modern aesthetics.
  • High-Performance Grilling Technology: The Coyote C-Series grill features 40,000 BTUs of cooking power across 640 square inches, enough to cook up to 20 burgers simultaneously with consistent, even heat distribution.
  • Ample, Organized Storage: Coyote Double Access Doors provide convenient access to grilling tools, plumbing, and gas lines, with added practicality like an integrated paper towel holder for quick cleanups.
  • Built for Durability: Both the grill and access doors are made from 304-grade stainless steel, providing excellent resistance to rust, corrosion, and extreme outdoor conditions.
  • Innovative Grilling Features: Interior halogen lighting for nighttime grilling, heavy-duty stainless steel flavor grids to enhance food flavor, and a dual-walled stainless steel hood for consistent cooking temperatures make this grill a standout.
  • Quick Assembly and Portability: Designed for easy installation, the modular island can be relocated with minimal effort, making it ideal for adaptable outdoor spaces.
  • American-Made Quality: Proudly manufactured in the USA with premium craftsmanship and materials, ensuring durability and functionality for years to come.

Haven Outdoor Kitchen Island: Where Style Meets Functionality

The Haven 5.5 Ft. Outdoor Kitchen Island in Harbor Gray is a perfect blend of elegance, functionality, and durability. This American-made kitchen island is equipped with the Coyote C-Series 28-Inch Built-In Gas Grill, designed to deliver exceptional cooking performance, and the Coyote 26-Inch Double Access Doors for versatile storage. Whether you’re hosting a summer BBQ or enjoying an intimate evening under the stars, this outdoor kitchen is built to enhance your culinary experience.

Coyote C-Series Grill: Versatile and Powerful

The Coyote C-Series 28-Inch Built-In Gas Grill offers an impressive 40,000 BTUs of grilling power, supported by two cast stainless steel Infinity burners. Its spacious 640-square-inch cooking area accommodates up to 20 burgers at a time, with a removable warming rack for added convenience. Heavy-duty stainless steel flavor grids enhance food flavor while protecting burners from drippings. The grill’s dual-walled stainless steel hood ensures even cooking temperatures, while interior halogen lights make nighttime grilling seamless. With a simple push-and-turn ignition system, this grill combines reliability with ease of use.

Coyote Double Access Doors: Storage Simplified

The Coyote 26-Inch Double Access Doors offer easy access to your grilling essentials, plumbing, or gas connections. Made from 18-gauge 304 stainless steel, these doors are built for durability. Commercial-grade hinges and magnetic latches provide smooth and secure operation, while the integrated paper towel holder adds a layer of practicality. The raised beveled edges and sleek handle design complete the polished, professional look of your outdoor kitchen.

Robust and Stylish Aluminum Island

The Haven island base is constructed from lightweight aluminum, ensuring durability without compromising on style. The triple-layer powder-coated Harbor Gray finish adds a modern, refined look to your outdoor space, while offering unparalleled resistance to weathering. Its modular design simplifies assembly and relocation, making it a versatile and timeless addition to any backyard.


Warranty

Haven Outdoor backs this island with a lifetime warranty on aluminum components. Coyote components include limited warranties for added peace of mind. Refer to the manufacturer’s manual for full warranty details.

Coyote Outdoor guarantees that their products are free from defects in workmanship and materials. The warranty covers the stainless steel frame and housing, as well as the stainless steel burners, for the lifetime of the original owner. The cooking grids are covered for five (5) years, while the flavorizer bars and electric/plastic components are warranted for two (2) years. The ignition system and valves have a one (1) year warranty. Please note that labor is not included under this warranty. For comprehensive warranty details, please refer to the manufacturer’s manual.


Manufacturer Information

Click here for Haven Outdoor Brochure

Click here for Installation Instructions

Click here for the Spec Sheet

Click here for Coyote Warranty

Click here for the Coyote Owners Manual

Click here for the Coyote Install Guide


Haven Outdoor Learning Center

Haven 5.5 Ft. Outdoor Kitchen Island w/ Coyote C-Series Grill & Double Doors

Manufacturer Haven Outdoor
Model HCOY66PANHG
Island Dimensions 66" W x 30" D x 36 9/16" H
Island Material 100% Aluminum with Triple-Layer Powder Coating
Island Finish Harbor Gray
Grill Coyote C-Series 28-Inch Built-In Gas Grill (C1C28)
Grill Dimensions 28" W x 23 3/4" D x 23 1/4" H
Cooking Area 640 sq. in. (497 sq. in. primary, 143 sq. in. secondary)
Grill BTUs 40,000 Total BTUs
Grill Burners 2 Infinity Cast Stainless Steel Burners
Grill Material 18-Gauge 304 Stainless Steel
Grill Features
  • Push-and-Turn Piezo Ignition System
  • Interior Halogen Grill Lighting
  • Heavy-Duty Stainless Steel Flavor Grids
  • Removable Warming Rack
  • Integrated Grease Drip Tray
Storage Coyote 26-Inch Double Access Doors (CDA2426)
Storage Dimensions 26" W x 20 1/2" H
Storage Features
  • 18-Gauge 304 Stainless Steel Construction
  • Magnetic Latches for Secure Closure
  • Commercial-Grade Hinges
  • Built-In Paper Towel Holder
  • Raised Beveled Edge Mounting for a Polished Look
Weight 250 lbs (Island, Grill, and Storage Combined)
Made in USA Yes
Warranty Lifetime on Aluminum Island; Limited Warranty on Coyote Grill and Storage

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Description

Haven 5.5 Ft. Outdoor Kitchen Island w/ Coyote Grill – Harbor Gray


Key Features:

  • Complete Outdoor Kitchen Setup: Equipped with the powerful Coyote C-Series 28-Inch Built-In Gas Grill (C1C28) and the versatile Coyote 26-Inch Double Access Doors (CDA2426), offering top-tier grilling and organized storage solutions.
  • Premium Aluminum Island Design: Crafted entirely from lightweight, durable aluminum with a triple-layer powder-coated finish in elegant Harbor Gray for superior weather resistance and modern aesthetics.
  • High-Performance Grilling Technology: The Coyote C-Series grill features 40,000 BTUs of cooking power across 640 square inches, enough to cook up to 20 burgers simultaneously with consistent, even heat distribution.
  • Ample, Organized Storage: Coyote Double Access Doors provide convenient access to grilling tools, plumbing, and gas lines, with added practicality like an integrated paper towel holder for quick cleanups.
  • Built for Durability: Both the grill and access doors are made from 304-grade stainless steel, providing excellent resistance to rust, corrosion, and extreme outdoor conditions.
  • Innovative Grilling Features: Interior halogen lighting for nighttime grilling, heavy-duty stainless steel flavor grids to enhance food flavor, and a dual-walled stainless steel hood for consistent cooking temperatures make this grill a standout.
  • Quick Assembly and Portability: Designed for easy installation, the modular island can be relocated with minimal effort, making it ideal for adaptable outdoor spaces.
  • American-Made Quality: Proudly manufactured in the USA with premium craftsmanship and materials, ensuring durability and functionality for years to come.

Haven Outdoor Kitchen Island: Where Style Meets Functionality

The Haven 5.5 Ft. Outdoor Kitchen Island in Harbor Gray is a perfect blend of elegance, functionality, and durability. This American-made kitchen island is equipped with the Coyote C-Series 28-Inch Built-In Gas Grill, designed to deliver exceptional cooking performance, and the Coyote 26-Inch Double Access Doors for versatile storage. Whether you’re hosting a summer BBQ or enjoying an intimate evening under the stars, this outdoor kitchen is built to enhance your culinary experience.

Coyote C-Series Grill: Versatile and Powerful

The Coyote C-Series 28-Inch Built-In Gas Grill offers an impressive 40,000 BTUs of grilling power, supported by two cast stainless steel Infinity burners. Its spacious 640-square-inch cooking area accommodates up to 20 burgers at a time, with a removable warming rack for added convenience. Heavy-duty stainless steel flavor grids enhance food flavor while protecting burners from drippings. The grill’s dual-walled stainless steel hood ensures even cooking temperatures, while interior halogen lights make nighttime grilling seamless. With a simple push-and-turn ignition system, this grill combines reliability with ease of use.

Coyote Double Access Doors: Storage Simplified

The Coyote 26-Inch Double Access Doors offer easy access to your grilling essentials, plumbing, or gas connections. Made from 18-gauge 304 stainless steel, these doors are built for durability. Commercial-grade hinges and magnetic latches provide smooth and secure operation, while the integrated paper towel holder adds a layer of practicality. The raised beveled edges and sleek handle design complete the polished, professional look of your outdoor kitchen.

Robust and Stylish Aluminum Island

The Haven island base is constructed from lightweight aluminum, ensuring durability without compromising on style. The triple-layer powder-coated Harbor Gray finish adds a modern, refined look to your outdoor space, while offering unparalleled resistance to weathering. Its modular design simplifies assembly and relocation, making it a versatile and timeless addition to any backyard.


Warranty

Haven Outdoor backs this island with a lifetime warranty on aluminum components. Coyote components include limited warranties for added peace of mind. Refer to the manufacturer’s manual for full warranty details.

Coyote Outdoor guarantees that their products are free from defects in workmanship and materials. The warranty covers the stainless steel frame and housing, as well as the stainless steel burners, for the lifetime of the original owner. The cooking grids are covered for five (5) years, while the flavorizer bars and electric/plastic components are warranted for two (2) years. The ignition system and valves have a one (1) year warranty. Please note that labor is not included under this warranty. For comprehensive warranty details, please refer to the manufacturer’s manual.


Manufacturer Information

Click here for Haven Outdoor Brochure

Click here for Installation Instructions

Click here for the Spec Sheet

Click here for Coyote Warranty

Click here for the Coyote Owners Manual

Click here for the Coyote Install Guide


Haven Outdoor Learning Center

Specs & Dimensions

Haven 5.5 Ft. Outdoor Kitchen Island w/ Coyote C-Series Grill & Double Doors

Manufacturer Haven Outdoor
Model HCOY66PANHG
Island Dimensions 66" W x 30" D x 36 9/16" H
Island Material 100% Aluminum with Triple-Layer Powder Coating
Island Finish Harbor Gray
Grill Coyote C-Series 28-Inch Built-In Gas Grill (C1C28)
Grill Dimensions 28" W x 23 3/4" D x 23 1/4" H
Cooking Area 640 sq. in. (497 sq. in. primary, 143 sq. in. secondary)
Grill BTUs 40,000 Total BTUs
Grill Burners 2 Infinity Cast Stainless Steel Burners
Grill Material 18-Gauge 304 Stainless Steel
Grill Features
  • Push-and-Turn Piezo Ignition System
  • Interior Halogen Grill Lighting
  • Heavy-Duty Stainless Steel Flavor Grids
  • Removable Warming Rack
  • Integrated Grease Drip Tray
Storage Coyote 26-Inch Double Access Doors (CDA2426)
Storage Dimensions 26" W x 20 1/2" H
Storage Features
  • 18-Gauge 304 Stainless Steel Construction
  • Magnetic Latches for Secure Closure
  • Commercial-Grade Hinges
  • Built-In Paper Towel Holder
  • Raised Beveled Edge Mounting for a Polished Look
Weight 250 lbs (Island, Grill, and Storage Combined)
Made in USA Yes
Warranty Lifetime on Aluminum Island; Limited Warranty on Coyote Grill and Storage
Haven Outdoor Learning Center

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.