Cal Flame Convection 40 Inch 5 Burner Built In Grill
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Leaves our warehouse in 1-3 business days.
- Description
- Convection 5 Burner Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Cal Flame Convection 40 Inch 5-Burner Built-In Grill - BBQ19875CP
Key Features:
- Convection Fan Power: Revolutionary 5-Burner Convection Grill features a potent centrifugal fan for uniform heat distribution (95,000 BTUs total), achieving 50% faster grilling across a spacious 1,000 sq. in. area.
- High-Performance Burner Power: Equipped with five 15,000 BTU porcelain-coated cast iron burners, it delivers a staggering combined power of 95,000 BTUs, ensuring high-heat and even heat distribution for a premium grilling experience.
-
Large V-Grate Grilling Surface: The patented V-Grate design guarantees even heat distribution, providing a perfect sear, while the expansive 1000 sq. in. cooking area can handle over 28 burgers simultaneously, making it ideal for large gatherings.
-
Ceramic Core Infrared Burner: Intensify your grilling with the dedicated 15,000 BTU infrared burner, ideal for crafting the perfect rotisserie chicken.
-
Exclusive Cal Flame Knobs and Easy-Start Ignition: These ensure a seamless grilling experience, coupled with the Liquid Propane (LP) or Natural Gas (NG) igniter system.
-
Full-Width Drip Tray and Warming Rack: These features allow for easy cleaning and keeping your food warm, respectively, enhancing your grilling convenience.
-
Independent Ignition and Lip Guards: Each burner ignites independently for efficient fuel use and versatile cooking, while lip guards protect burners from clogging.
-
Convertible Burner Options: Any burner can be swapped with a Sear Zone or Smoke Tray, providing you with unparalleled culinary versatility.
-
Ample Lighting: Burner lights offer convenience, allowing you to grill at any time of the day or night with ease.
Safety Features:
- Innovative Flare-Up Prevention: The comprehensive stainless steel drip tray on rollers simplifies grease management, significantly reducing flare-up risks.
Included Features:
- Versatile Grilling Accessories: From the Stainless Steel P-Griddle and P-Smoker Box to the inclusive P-Grill Built-In Grill Cover and the 110V Rotisserie Kit, these features broaden your culinary horizons, offering everything from delightful breakfasts to starlit dinners and smoked delicacies.
An Industry First | Convection Grilling For Faster Grilling Results
The Cal Flame Convection Grill doesn't just meet the needs of the grilling aficionado; it surpasses them. Its 95,000 BTU output power, substantial 1,000 square-inch cooking surface, and various innovative features like the front splash guard with vent, removable V-grates, and a full-width warming rack make it a powerhouse of functionality.
Monitoring your grill's temperature is a breeze with the built-in thermometer, ensuring your food cooks perfectly every time. The exclusive heavy-duty Cal Flame knobs and easy-start ignition system provide reliability and ease of use, while the five high-powered burners work independently, a feature that's enhanced by the unique lip guards preventing clogging, and the option to switch any burner with a Sear Zone or Smoke Tray.
The full-sized rotisserie can hold up to 35 lbs., perfect for large cuts of meat or two chickens, while the full-width drip tray makes cleanup effortless. Additional features like the C-Griddle Tray, C-Smoker Box, and C-Grill Cover, along with the option to mount the rotisserie motor on the left or right side, and the convenience of burner lights for nighttime grilling, round out the Cal Flame Convection Gas Grill's extensive list of premium features.
This grill is an investment in your culinary future, designed to elevate your grilling game and impress even the most discerning guests. Whether you're a first-time buyer seeking value or a seasoned griller looking for an upgrade, the Cal Flame Convection Gas Grill promises to turn your outdoor space into a gourmet kitchen.
Warranty
10-Year Structural Warranty: Cal Flame guarantees the grill structure or frame housing against rust-through and defects in material or workmanship under normal household use for a decade from the original purchase date.
10-Year Warranty on Stainless Steel Burners: Cal Flame's Stainless Steel Burners are protected against rust-through and operational failures attributable to defects in material or workmanship under normal household use, also for ten years from the date of original purchase.
10-Year Warranty on V-Grates: Cal Flame's V-Grates come with a ten-year warranty against rust-through and operational failures, covering defects in material or workmanship encountered during normal household use, effective from the original date of purchase.
3-Year Warranty on Flame Tamers and Warming Rack: Cal Flame extends a three-year warranty on flame tamers and the warming rack, guarding against rust-through and operational failures due to material or workmanship defects under normal household conditions, starting from the date of original purchase.
1-Year Warranty on Gas Valves and Other Components: Cal Flame offers a one-year warranty for gas valves and other specific components as detailed in the grill owner's manual, particularly on the Cal Flame parts list page. This coverage, effective from the date of original purchase, protects against operational failures caused by defects in material or workmanship under normal household use.
Manufacturer Information
Click here for the Cal Flame Convection 40 Inch 5 Burner Built-in Grill Owner Manual
Click here for the Cal Flame Convection 40 Inch 5 Burner Built-in Grill Features Brochure
Cal Flame Convection 40 Inch 5 Burner Built In Grill |
|
|---|---|
| Model |
BBQ19875CP |
| Collection | Premium |
| Fuel Type |
|
| Configuration | Built-In |
| Material | 304 Grade Stainless Steel |
| Number of Burners | 5 |
| Width | 39" |
| Depth | 24" |
| Height | 22 7/16" |
| Heat Zone Separators | No |
| Flame Tamers | Yes |
| Flame Tamer Material | Stainless Steel |
| Grilling Surface Total BTUs | 95,000 |
| Per Burner BTUs | 15,000 |
| Burner Material | Cast Iron |
| Rotisserie Burner | Yes |
| Rotisserie Kit | Yes |
| Rotisserie Infrared Backburner BTUs | 15,000 |
| Cut Out Width | 38 1/4" |
| Cut Out Depth | 22" |
| Cut Out Height | 9 1/2" |
| BBQ Grid Dimensions | 37 X 19 1/2" |
| Main Grilling Area | 721.5 Sq Inches |
| Secondary Grilling Area | 279 Sq Inches |
| Total Grilling Area | 1,000 Sq Inches |
| Ignition Type | Independence Burner Ignition (Push Start) |
| Burger Count | 28 |
| Flash Tubes | No |
| Spring Assissted Hood | No |
| Temperature Gauge | Yes Analog on Hood |
| Grill Lights | 2 Internal Halogen Lights |
| Features |
|
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
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Call For Lowest Price! 888-678-3530
No Sales Tax (Excl. NY)
Owner Operated Customer Service - Open 7 Days A Week
30-Day Easy Returns - No Restocking Fees
- Description
- Convection 5 Burner Specs & Dimensions
- Shipping & Delivery Info
- Easy Returns
Cal Flame Convection 40 Inch 5-Burner Built-In Grill - BBQ19875CP
Key Features:
- Convection Fan Power: Revolutionary 5-Burner Convection Grill features a potent centrifugal fan for uniform heat distribution (95,000 BTUs total), achieving 50% faster grilling across a spacious 1,000 sq. in. area.
- High-Performance Burner Power: Equipped with five 15,000 BTU porcelain-coated cast iron burners, it delivers a staggering combined power of 95,000 BTUs, ensuring high-heat and even heat distribution for a premium grilling experience.
-
Large V-Grate Grilling Surface: The patented V-Grate design guarantees even heat distribution, providing a perfect sear, while the expansive 1000 sq. in. cooking area can handle over 28 burgers simultaneously, making it ideal for large gatherings.
-
Ceramic Core Infrared Burner: Intensify your grilling with the dedicated 15,000 BTU infrared burner, ideal for crafting the perfect rotisserie chicken.
-
Exclusive Cal Flame Knobs and Easy-Start Ignition: These ensure a seamless grilling experience, coupled with the Liquid Propane (LP) or Natural Gas (NG) igniter system.
-
Full-Width Drip Tray and Warming Rack: These features allow for easy cleaning and keeping your food warm, respectively, enhancing your grilling convenience.
-
Independent Ignition and Lip Guards: Each burner ignites independently for efficient fuel use and versatile cooking, while lip guards protect burners from clogging.
-
Convertible Burner Options: Any burner can be swapped with a Sear Zone or Smoke Tray, providing you with unparalleled culinary versatility.
-
Ample Lighting: Burner lights offer convenience, allowing you to grill at any time of the day or night with ease.
Safety Features:
- Innovative Flare-Up Prevention: The comprehensive stainless steel drip tray on rollers simplifies grease management, significantly reducing flare-up risks.
Included Features:
- Versatile Grilling Accessories: From the Stainless Steel P-Griddle and P-Smoker Box to the inclusive P-Grill Built-In Grill Cover and the 110V Rotisserie Kit, these features broaden your culinary horizons, offering everything from delightful breakfasts to starlit dinners and smoked delicacies.
An Industry First | Convection Grilling For Faster Grilling Results
The Cal Flame Convection Grill doesn't just meet the needs of the grilling aficionado; it surpasses them. Its 95,000 BTU output power, substantial 1,000 square-inch cooking surface, and various innovative features like the front splash guard with vent, removable V-grates, and a full-width warming rack make it a powerhouse of functionality.
Monitoring your grill's temperature is a breeze with the built-in thermometer, ensuring your food cooks perfectly every time. The exclusive heavy-duty Cal Flame knobs and easy-start ignition system provide reliability and ease of use, while the five high-powered burners work independently, a feature that's enhanced by the unique lip guards preventing clogging, and the option to switch any burner with a Sear Zone or Smoke Tray.
The full-sized rotisserie can hold up to 35 lbs., perfect for large cuts of meat or two chickens, while the full-width drip tray makes cleanup effortless. Additional features like the C-Griddle Tray, C-Smoker Box, and C-Grill Cover, along with the option to mount the rotisserie motor on the left or right side, and the convenience of burner lights for nighttime grilling, round out the Cal Flame Convection Gas Grill's extensive list of premium features.
This grill is an investment in your culinary future, designed to elevate your grilling game and impress even the most discerning guests. Whether you're a first-time buyer seeking value or a seasoned griller looking for an upgrade, the Cal Flame Convection Gas Grill promises to turn your outdoor space into a gourmet kitchen.
Warranty
10-Year Structural Warranty: Cal Flame guarantees the grill structure or frame housing against rust-through and defects in material or workmanship under normal household use for a decade from the original purchase date.
10-Year Warranty on Stainless Steel Burners: Cal Flame's Stainless Steel Burners are protected against rust-through and operational failures attributable to defects in material or workmanship under normal household use, also for ten years from the date of original purchase.
10-Year Warranty on V-Grates: Cal Flame's V-Grates come with a ten-year warranty against rust-through and operational failures, covering defects in material or workmanship encountered during normal household use, effective from the original date of purchase.
3-Year Warranty on Flame Tamers and Warming Rack: Cal Flame extends a three-year warranty on flame tamers and the warming rack, guarding against rust-through and operational failures due to material or workmanship defects under normal household conditions, starting from the date of original purchase.
1-Year Warranty on Gas Valves and Other Components: Cal Flame offers a one-year warranty for gas valves and other specific components as detailed in the grill owner's manual, particularly on the Cal Flame parts list page. This coverage, effective from the date of original purchase, protects against operational failures caused by defects in material or workmanship under normal household use.
Manufacturer Information
Click here for the Cal Flame Convection 40 Inch 5 Burner Built-in Grill Owner Manual
Click here for the Cal Flame Convection 40 Inch 5 Burner Built-in Grill Features Brochure
Cal Flame Convection 40 Inch 5 Burner Built In Grill |
|
|---|---|
| Model |
BBQ19875CP |
| Collection | Premium |
| Fuel Type |
|
| Configuration | Built-In |
| Material | 304 Grade Stainless Steel |
| Number of Burners | 5 |
| Width | 39" |
| Depth | 24" |
| Height | 22 7/16" |
| Heat Zone Separators | No |
| Flame Tamers | Yes |
| Flame Tamer Material | Stainless Steel |
| Grilling Surface Total BTUs | 95,000 |
| Per Burner BTUs | 15,000 |
| Burner Material | Cast Iron |
| Rotisserie Burner | Yes |
| Rotisserie Kit | Yes |
| Rotisserie Infrared Backburner BTUs | 15,000 |
| Cut Out Width | 38 1/4" |
| Cut Out Depth | 22" |
| Cut Out Height | 9 1/2" |
| BBQ Grid Dimensions | 37 X 19 1/2" |
| Main Grilling Area | 721.5 Sq Inches |
| Secondary Grilling Area | 279 Sq Inches |
| Total Grilling Area | 1,000 Sq Inches |
| Ignition Type | Independence Burner Ignition (Push Start) |
| Burger Count | 28 |
| Flash Tubes | No |
| Spring Assissted Hood | No |
| Temperature Gauge | Yes Analog on Hood |
| Grill Lights | 2 Internal Halogen Lights |
| Features |
|
Shipping Quick Facts
- Free Shipping: Available for orders over $99 within the Continental US.
- Flat-Rate Shipping: $10.95 for orders under $99.
- Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
- White Glove & Installation Service Available: Call 888-678-3530 to arrange your installation and delivery.
- Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
- Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.
Shipping & Delivery Details
This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.
Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.
Estimated Delivery Time
Post shipment, anticipate receiving your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.
Freight Shipment Specifics
The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.
For Scheduled Delivery
Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.
For Non-Scheduled Deliveries
Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.
Dispatch Timeframe
Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!
Change of Address
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.
Parcels Damaged in Transit
If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.
If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.
Easy Returns
- 30-Day Returns – Hassle-free returns within 30 days of purchase.
- Easy Process – Contact us for quick approval and a prepaid return label.
- No Restocking Fees – Enjoy full refunds without additional deductions.
- Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
- Prepaid Shipping Labels – Convenient return shipping within the continental US.
- Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.
BBQ Kitchen Pros Return Policy
At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.
30 Day Returns
We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition.
Return Shipping
We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.
To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.
Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company.
Damaged Items
If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery.
Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.
Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.
We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.
A. 30 Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.
B. Easy Return Process
To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are not eligible for return include the following:
Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description.
C. Damaged & Wrong Products & Issues
Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
D. Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.
E. No Re-stocking Fees
For our products, there is no Restocking Fee.
F. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.