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Cal Flame Avalon Q 8 Ft. L-Shaped BBQ Grill Island - BBK820
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Cal Flame Avalon Q 8 Ft. L-Shaped BBQ Grill Island - BBK820

SKU BBK820
Save 13%
Original Price $7,703.85
Current Price $6,669.00
+ Free Shipping
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Cal Flame 8 Ft. L-Shaped BBQ Grill Island - BBK820


Key Features

  • Superior Durable Construction: Built from commercial-grade 16-gauge galvanized steel and reinforced with Hardibacker Ceramic Tile backer board, ensuring long-lasting durability and resistance against moisture.
  • Ample L-Shaped Countertop Space: Generous L-shaped design offers extended counter and serving space, creating a dedicated area for guests while you serve BBQ dishes straight from the grill.
  • Customizable Finishes: Choose a countertop of porcelain, granite, or natural stone tile, and pick a base finish with Ameristone stucco or upgrade to cultured stone for a natural, elegant look.
  • Cal Flame P-Series 32 Inch Built-In Grill: The included P4 grill is made from 304 stainless steel with four 15,000 BTU burners and a 15,000 BTU ceramic-core infrared burner, providing excellent cooking power and versatility.
  • Cal Flame Deluxe 30-Inch Double Door: Provides convenient and secure under-grill storage, constructed in stainless steel with heavy-duty hinges for long-lasting reliability.
  • Outdoor Electrical Functionality: A built-in outdoor electrical outlet allows you to power blenders, devices, or lights to enhance your grilling experience.

Cal Flame 8 Ft. L-Shaped BBQ Grill Island - BBK820

The Cal Flame BBK820 takes your outdoor culinary dreams to the next level. It isn’t just a grill island; it’s a fully-featured outdoor kitchen engineered to bring family, friends, and flavor together. The robust 16-gauge galvanized steel frame with Hardibacker tile backer board is designed to stand up to the elements. Choose from premium porcelain tile or upgrade to natural stone, and complete the look with an Ameristone stucco or cultured stone base to match your patio's style.

The L-shaped layout of the BBK820 creates a natural gathering space, with a 38.75” deep, 95.5” wide countertop to prep, serve, and entertain. Seating space on the return side lets guests mingle while you grill.

At its heart is the Cal Flame P-Series 32-inch 4-burner grill. Enjoy 75,000 BTUs of heat across 800 square inches of cooking surface, plus a 15,000 BTU infrared rotisserie burner for mouthwatering roasts. Two integrated halogen lights keep the party going even after dark, while a stainless steel drip tray manages grease for safer grilling. Independent burner ignition, vented splash guards, and included grill accessories (griddle, smoker box, rotisserie kit, and cover) make this a chef's dream come true.

Need to keep drinks cold? The integrated 21-inch 4.6 cu. ft. refrigerator is built from 430 stainless steel and offers plug-and-play convenience. Plus, a dedicated Cal Flame 15,000 BTU single side burner is perfect for side dishes, boiling water, or stir-frying in a wok. Cal Flame’s metal knobs provide precise heat control every time.

Storage is easy with the Cal Flame Deluxe 30-inch double-access door. These heavy-duty stainless steel doors feature hidden hinges and oversized handles, ensuring lasting strength and simple operation. Built-in ventilation keeps things safe while an electrical outlet supports any accessory you may need.

BBK820 is more than a BBQ island — it’s a social and culinary stage where unforgettable memories are made. Serve, sear, and celebrate in style with the Cal Flame 8 Ft. L-Shaped BBQ Grill Island.


Cal Flame P Series 32 Inch 4 Burner Built-In Grill

  • High-Performance Burner Power: Four porcelain-coated cast iron burners output 75,000 BTUs for powerful, even heating.
  • Large V-Grate Grilling Surface: Patented design gives you perfect searing with an 800 sq. in. surface.
  • Rotisserie Ready: 15,000 BTU ceramic-core infrared burner included.
  • Independent Ignition: Fire up each burner separately to save fuel and increase flexibility.
  • Lighting: Dual built-in halogen lights make night grilling easy.
  • Accessories: P-griddle, P-smoker box, custom-fit cover, and rotisserie kit included.

Built with 304 stainless steel and insulated double-layer walls, this grill is designed for durability. Integrated vented knob splash guards and a stainless steel drip tray add safety and easy maintenance.


Cal Flame 21-Inch 4.6 Cu. Ft. Compact Refrigerator

  • Construction: 430 stainless steel exterior with five removable shelves.
  • Cooling: Fully enclosed and insulated to maintain steady temperature.
  • Power: Standard 115V plug-and-play operation.
  • Door: Reversible swing to suit your space.

Perfect for keeping drinks and ingredients cool while grilling outdoors.


Cal Flame Standard Drop-In Single Side Burner

  • Power: 15,000 BTUs for side dishes and fast boiling.
  • Design: 304-grade stainless steel construction with protective lid.
  • Control: Precision metal knobs with wok cooking support.

Ideal for stir-frying or cooking complementary dishes right next to your grill.


Cal Flame Deluxe 30-Inch Double Access Door

  • Build: Heavy-duty stainless steel with double-layer construction.
  • Hinges: Hidden, heavy-duty hinges for a seamless look.
  • Handles: Large, easy-to-use handles with a professional finish.

Offers secure, weather-resistant under-counter storage with a sleek, built-in look.


Warranty Information

  • 10-Year Structural Warranty: Frame and housing of the grill under normal household use.
  • 10-Year Warranty on Stainless Steel Burners: Rust-through or failure of burners.
  • 10-Year Warranty on V-Grates: Rust-through or defect under normal use.
  • 3-Year Warranty: Flame tamers and warming rack.
  • 1-Year Warranty: Gas valves and other listed components.
  • 90-Day Warranty: Refrigerator, side burner, and double-access door components.

Manufacturer Resources

Cal Flame Grill Island Owners Manual

BBK820 Dimensions

BBK820 Features

P Series 32 Inch 4-Burner Grill Owners Manual

P Series 32 Inch Grill Cut Out Specs



Cal Flame 8 Ft. L-Shaped BBQ Grill Island - BBK820

Model BBK820
Overall Width 95.5"
Overall Depth 48.5"
Overall Height 38"
Countertop Tile Options
  • Porcelain Tile
  • Natural Stone (upgrade)
Base Material Options
  • Ameristone Stucco
  • Cultured Stone (upgrade)
Island Shape L-Shaped (Left or Right Return)
Electrical Outlet 1 Standard Outdoor Outlet
Undercounter Lighting Upgrade Available
Umbrella Hole Upgrade Available
Bluetooth Speakers Upgrade Available

Cal Flame P Series 32 Inch 4 Burner Built-In Grill

Construction 304 Stainless Steel with Double Layer Walls
Burners 4 Cast Stainless Steel + 1 Ceramic Infrared Back Burner
Total BTUs 75,000 BTUs
Main Cooking Area 800 sq. in.
Rotisserie Burner 15,000 BTU Ceramic Infrared
Ignition System Independent Burner Ignition
Grates Patented V-Grates
Flame Tamers Stainless Steel
Lighting 2 Internal Halogen Lights
Included Accessories
  • Stainless Steel P-Griddle
  • Stainless Steel P-Smoker Box
  • 110V Rotisserie Kit
  • Custom Grill Cover

Cal Flame Standard Drop-In Single Side Burner

Construction 304 Stainless Steel
BTUs 15,000 BTUs
Features
  • Supports Wok Cooking
  • Precision Control Knobs
  • Protective Stainless Steel Lid & Burner Guard

Cal Flame 21-Inch 4.6 Cu. Ft. Outdoor Compact Refrigerator

Construction 430 Stainless Steel Exterior
Capacity 4.6 Cu. Ft.
Shelves 5 Removable Wire Shelves
Door Reversible
Power 115V Plug-and-Play

Cal Flame Deluxe 30 Inch Double Access Door

Construction Heavy-Duty Stainless Steel
Hinges Hidden Heavy-Duty Hinges
Handles Large Ergonomic Handles
Design Double-Layer for Strength

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Learn More About Us

Owner-Operated, Built with Passion, Driven by Expertise.

Shop Cal Flame

Learn About Cal Flame BBQ Islands

Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Cal Flame 8 Ft. L-Shaped BBQ Grill Island - BBK820


Key Features

  • Superior Durable Construction: Built from commercial-grade 16-gauge galvanized steel and reinforced with Hardibacker Ceramic Tile backer board, ensuring long-lasting durability and resistance against moisture.
  • Ample L-Shaped Countertop Space: Generous L-shaped design offers extended counter and serving space, creating a dedicated area for guests while you serve BBQ dishes straight from the grill.
  • Customizable Finishes: Choose a countertop of porcelain, granite, or natural stone tile, and pick a base finish with Ameristone stucco or upgrade to cultured stone for a natural, elegant look.
  • Cal Flame P-Series 32 Inch Built-In Grill: The included P4 grill is made from 304 stainless steel with four 15,000 BTU burners and a 15,000 BTU ceramic-core infrared burner, providing excellent cooking power and versatility.
  • Cal Flame Deluxe 30-Inch Double Door: Provides convenient and secure under-grill storage, constructed in stainless steel with heavy-duty hinges for long-lasting reliability.
  • Outdoor Electrical Functionality: A built-in outdoor electrical outlet allows you to power blenders, devices, or lights to enhance your grilling experience.

Cal Flame 8 Ft. L-Shaped BBQ Grill Island - BBK820

The Cal Flame BBK820 takes your outdoor culinary dreams to the next level. It isn’t just a grill island; it’s a fully-featured outdoor kitchen engineered to bring family, friends, and flavor together. The robust 16-gauge galvanized steel frame with Hardibacker tile backer board is designed to stand up to the elements. Choose from premium porcelain tile or upgrade to natural stone, and complete the look with an Ameristone stucco or cultured stone base to match your patio's style.

The L-shaped layout of the BBK820 creates a natural gathering space, with a 38.75” deep, 95.5” wide countertop to prep, serve, and entertain. Seating space on the return side lets guests mingle while you grill.

At its heart is the Cal Flame P-Series 32-inch 4-burner grill. Enjoy 75,000 BTUs of heat across 800 square inches of cooking surface, plus a 15,000 BTU infrared rotisserie burner for mouthwatering roasts. Two integrated halogen lights keep the party going even after dark, while a stainless steel drip tray manages grease for safer grilling. Independent burner ignition, vented splash guards, and included grill accessories (griddle, smoker box, rotisserie kit, and cover) make this a chef's dream come true.

Need to keep drinks cold? The integrated 21-inch 4.6 cu. ft. refrigerator is built from 430 stainless steel and offers plug-and-play convenience. Plus, a dedicated Cal Flame 15,000 BTU single side burner is perfect for side dishes, boiling water, or stir-frying in a wok. Cal Flame’s metal knobs provide precise heat control every time.

Storage is easy with the Cal Flame Deluxe 30-inch double-access door. These heavy-duty stainless steel doors feature hidden hinges and oversized handles, ensuring lasting strength and simple operation. Built-in ventilation keeps things safe while an electrical outlet supports any accessory you may need.

BBK820 is more than a BBQ island — it’s a social and culinary stage where unforgettable memories are made. Serve, sear, and celebrate in style with the Cal Flame 8 Ft. L-Shaped BBQ Grill Island.


Cal Flame P Series 32 Inch 4 Burner Built-In Grill

  • High-Performance Burner Power: Four porcelain-coated cast iron burners output 75,000 BTUs for powerful, even heating.
  • Large V-Grate Grilling Surface: Patented design gives you perfect searing with an 800 sq. in. surface.
  • Rotisserie Ready: 15,000 BTU ceramic-core infrared burner included.
  • Independent Ignition: Fire up each burner separately to save fuel and increase flexibility.
  • Lighting: Dual built-in halogen lights make night grilling easy.
  • Accessories: P-griddle, P-smoker box, custom-fit cover, and rotisserie kit included.

Built with 304 stainless steel and insulated double-layer walls, this grill is designed for durability. Integrated vented knob splash guards and a stainless steel drip tray add safety and easy maintenance.


Cal Flame 21-Inch 4.6 Cu. Ft. Compact Refrigerator

  • Construction: 430 stainless steel exterior with five removable shelves.
  • Cooling: Fully enclosed and insulated to maintain steady temperature.
  • Power: Standard 115V plug-and-play operation.
  • Door: Reversible swing to suit your space.

Perfect for keeping drinks and ingredients cool while grilling outdoors.


Cal Flame Standard Drop-In Single Side Burner

  • Power: 15,000 BTUs for side dishes and fast boiling.
  • Design: 304-grade stainless steel construction with protective lid.
  • Control: Precision metal knobs with wok cooking support.

Ideal for stir-frying or cooking complementary dishes right next to your grill.


Cal Flame Deluxe 30-Inch Double Access Door

  • Build: Heavy-duty stainless steel with double-layer construction.
  • Hinges: Hidden, heavy-duty hinges for a seamless look.
  • Handles: Large, easy-to-use handles with a professional finish.

Offers secure, weather-resistant under-counter storage with a sleek, built-in look.


Warranty Information

  • 10-Year Structural Warranty: Frame and housing of the grill under normal household use.
  • 10-Year Warranty on Stainless Steel Burners: Rust-through or failure of burners.
  • 10-Year Warranty on V-Grates: Rust-through or defect under normal use.
  • 3-Year Warranty: Flame tamers and warming rack.
  • 1-Year Warranty: Gas valves and other listed components.
  • 90-Day Warranty: Refrigerator, side burner, and double-access door components.

Manufacturer Resources

Cal Flame Grill Island Owners Manual

BBK820 Dimensions

BBK820 Features

P Series 32 Inch 4-Burner Grill Owners Manual

P Series 32 Inch Grill Cut Out Specs


Specs & Dimensions


Cal Flame 8 Ft. L-Shaped BBQ Grill Island - BBK820

Model BBK820
Overall Width 95.5"
Overall Depth 48.5"
Overall Height 38"
Countertop Tile Options
  • Porcelain Tile
  • Natural Stone (upgrade)
Base Material Options
  • Ameristone Stucco
  • Cultured Stone (upgrade)
Island Shape L-Shaped (Left or Right Return)
Electrical Outlet 1 Standard Outdoor Outlet
Undercounter Lighting Upgrade Available
Umbrella Hole Upgrade Available
Bluetooth Speakers Upgrade Available

Cal Flame P Series 32 Inch 4 Burner Built-In Grill

Construction 304 Stainless Steel with Double Layer Walls
Burners 4 Cast Stainless Steel + 1 Ceramic Infrared Back Burner
Total BTUs 75,000 BTUs
Main Cooking Area 800 sq. in.
Rotisserie Burner 15,000 BTU Ceramic Infrared
Ignition System Independent Burner Ignition
Grates Patented V-Grates
Flame Tamers Stainless Steel
Lighting 2 Internal Halogen Lights
Included Accessories
  • Stainless Steel P-Griddle
  • Stainless Steel P-Smoker Box
  • 110V Rotisserie Kit
  • Custom Grill Cover

Cal Flame Standard Drop-In Single Side Burner

Construction 304 Stainless Steel
BTUs 15,000 BTUs
Features
  • Supports Wok Cooking
  • Precision Control Knobs
  • Protective Stainless Steel Lid & Burner Guard

Cal Flame 21-Inch 4.6 Cu. Ft. Outdoor Compact Refrigerator

Construction 430 Stainless Steel Exterior
Capacity 4.6 Cu. Ft.
Shelves 5 Removable Wire Shelves
Door Reversible
Power 115V Plug-and-Play

Cal Flame Deluxe 30 Inch Double Access Door

Construction Heavy-Duty Stainless Steel
Hinges Hidden Heavy-Duty Hinges
Handles Large Ergonomic Handles
Design Double-Layer for Strength
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.