Placeholder Bull Bison Premium 30-Inch Freestanding Charcoal Grill - 88000 — BBQ Kitchen Pros
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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Bull Bison Premium 30-Inch Freestanding Charcoal Grill - 88000

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Original Price $2,467.00
Current Price $2,148.00
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Bull Bison Premium 30-Inch Freestanding Charcoal Grill


Key Features:

    • Precision Charcoal Grilling with Sealed Efficiency: The high-temperature oven gasket ensures heat retention for consistent temperatures, while the sophisticated ventilation system adjusts oxygen influx to the firebox for impeccable control.
    • 14 Gauge 304 Stainless Steel Construction: Ultimate long-lasting durability against high-heat charcoal grilling and the weather.
    • Adjustable Charcoal Grill Bed: Allows for precision temperature control to get the perfect sear or to cook low and slow for tender meats with ease.
    • Heavy Duty Stainless Steel Grates: Provide a large and even grilling surface for consistent cooking.
    • Heavy Duty Thermometer: Built-in for easy temperature monitoring without losing heat.
    • Warming Rack (210 sq. in.): Provides additional space to melt cheese, keep food warm, or toast buns.
    • Cooking Surface (810 sq. in.): Large enough to grill up to 20 burgers or your BBQ favorites simultaneously.

Grill-Smart, Heat-Sharp: Bull Bison's High Temp Sealed Gasket & Advanced Ventilation System

The Bull Bison Premium 30-Inch Freestanding Charcoal Grill is a durable charcoal grilling machine to change the way your charcoal grill. This featured loaded grill is a total game changer in durability precision temperature control, and spacious grilling allowing you to cook your BBQ masterpieces for friends and family!

Designed with an Advanced Ventilation System with High Temp Oven Gasket stands at the forefront of the grill’s features, promoting exceptional temperature control. Designed with a sealed gasket to keep the charcoal heat and grilling temperature consistent. No more cranking the charcoal tray up and down while you try to avoid ruining your BBQ favorite. This sealed design removes the guesswork and makes precision temperature control effortless. This ventilation system is essential for the grill master who knows that controlling the fire's oxygen is the secret to grilling perfection. Designed with ventilation on both sides of your firebox for airflow both in and out of your firebox for perfect temperature and charcoal grill control.  Below right in front of your charcoal tray, adjust the flow of air into the charcoal to control the grilling heat easily and effectively. This design gives multiple areas of precision airflow control to allow for even and precise grilling every time. Whether you searing steaks or cooking your brisket low and slow, the Bull Bison Premium 30-Inch Freestanding Charcoal Grill is the ultimate solution!

Built Like a Brick House | 14 Gauge 304 Stainless Steel Construction

Bull has designed this charcoal built-in grill to last. Constructed from 14 gauge 304 stainless steel, the grill boasts longevity and resistance to harsh weather conditions and high charcoal grilling temperatures. This durable construction means that not only will your grill stand the test of time, but it will also maintain its sleek appearance through countless cookouts and patio gatherings. In addition, the Bull Bison Premium 30-Inch Freestanding Charcoal Grill is designed with Single Piece Dual Lined Hood for ultimate heat retention. No more letting the weather or poor grill construction affect the temperatures of your grilling. This insulated dual-lined hood with the high-temperature-sealed gasket is the perfect combination for heat consistency in charcoal grilling. Wave goodbye to the whims of weather and wobbly grills — the Bull Bison's insulated, dual-lined hood is like a fortress for flame, turning every grilling session into a sizzle saga, no matter what Mother Nature or the thermometer says!

Charcoal Mastery Meets Stainless Precision: Dial in the Heat, Grill to Perfection

For those who revel in the art of charcoal grilling, the Adjustable Charcoal Grill Bed is a key feature, providing unmatched control over cooking temperatures. Designed for easy adjustment while your grill with a built-in lever for easy adjustment. Move your charcoal high and lower from the grilling surface to grill your BBQ favorites with perfection. Whether you're aiming for the perfect reversed sear steak or a gentle cook on a rack of ribs, the easy-to-adjust charcoal tray makes the process straightforward and efficient, leading to consistently delicious outcomes.

The Heavy Duty Stainless Steel Grates offer a substantial grilling area that ensures even charcoal grilling. Bull continues to impress with This equates to an evenly heated cooking surface, resulting in uniform cooking of your BBQ items, from vegetables to a variety of meats. A Heavy Duty Thermometer is elegantly built into the grill hood, allowing you to monitor the temperature closely, thereby ensuring your meat is grilled to perfection without the need to open the lid frequently and lose precious heat.

Entertain More, Grill Less: 810 Sq Inches Plus Warming Rack Perfection

Lastly, the expansive 810 square inch cooking surface caters to those who entertain large gatherings, enabling the griller to cook up to 20 burgers or multiple barbecue favorites in one go. This means less time cooking in batches and more time enjoying the company of friends and family. Above your large grilling surface is an expansive Warming Rack that expands your grilling capability.  It provides an additional 210 Square Inches of Warming Rack Space that proves invaluable for toasting buns or keeping side dishes warm while the main course finishes cooking.

Fire up the Bull Bison and watch it dance - this grill turns every cookout into backyard bragging rights. It's not just dinner; it's a flame-kissed feast that'll have the neighbors peeking over the fence.

Ultimate Charcoal Cart Functionality 

Make your Bull Bison Premium 30-Inch Freestanding Charcoal Grill mobile with the Bison Premium charcoal Grill Cart. Made from Heavy-Duty 304 Stainless Steel for ultimate weather protection and rust resistance for years of authentic charcoal flavor without worrying about the grill cart deteriorating. Featuring Two (s) Heavy-Duty Locking Caster Wheels and Two (2) Large Fixed Wheels for easy and effortless mobility for your patio or backyard. Bring the BBQ to your party with ease. This grill cart comes with Two (2) 14-Inch Stainless Steel Shelves for expanded cooking space. Prepare your BBQ for the grill or plate your charcoal BBQ favorite for friends and family with the convenient add space. Each shelf comes with BBQ Accessory Shelf Hooks built in below, for hanging your BBQ tools for easy accessibility, leaving more on top of the shelf for your grilling needs. On the end of each shelf, there is a Stainless Steel Handle for moving your Bull Bison Premium 30-Inch Freestanding Charcoal Grill with ease or hanging your towel to be able to clean effortlessly. Below your grill features a 29-Inch Main Stainless Steel Wired Shelf for larger Charcoal Grill Accessories. Put your bag of unused charcoal safely below or your grill cover while you make authentic flavored charcoal BBQ masterpieces above. This fully functional grill cart allows you to grill with all your grilling needs within arm's reach for ultimate convenience. 


Manufacturers Information

Click here for the Owner Manual

Click here for the Cart Owner Manual

Click here for Bull Warranty Information


Warranty 

Bull Outdoor Products assures the original buyer that under typical household usage, the grill will be free from flaws in materials and craftsmanship for the durations outlined. Lifetime coverage is provided for cast stainless steel burners and cooking grates. Stainless steel flame tamers come with a three-year warranty. The grill's stainless steel cooking grids, frames, and housing are guaranteed for a lifetime. All additional parts come with a one-year warranty. Please note, labor costs are not covered.

Bull Bison Premium 30-Inch Freestanding Charcoal Grill

Model  Bison
Configuration Freestanding / Portable
Exterior Material 304 Stainless Steel (14 Gauge)
Grill Grate Material Stainless Steel
Width 30.625"
Depth 23"
Height  4626"
Weight 170 lbs
Fuel Type Lump Charcoal or Wood 
Cooking Grid Dimensions 30"W x 19 1/4" D
Total Grilling Area 1020 Sq. Inches
Main Grilling Area 810 Sq. Inches
Secondary Grilling Area 210 Sq. Inches
Grill Hood Air Vents Two (2) Sliding Air Vents
Grill Air Vents Two (2) Adjustable Sliding Vents
Thermometer Analog
Made in the USA No
Cart Wheels
  • 2 Fixed Wheels
  • 2 Locking Caster Wheels
Number of Shelves 2
Shelf Length 14"
Bottom Shelf Stainless Steel Wire Shelf
Bottom Shelf Length 29"

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

45 Day Returns

We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only applies to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 45Day Return Policy

We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    • Product Reviews
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    12/27/2021
    Daniel W.
    United States
    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    John K.
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    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
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    John K.
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    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
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    Bob T.
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    Sarah K.
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    Bull Bison Premium 30-Inch Freestanding Charcoal Grill


    Key Features:

      • Precision Charcoal Grilling with Sealed Efficiency: The high-temperature oven gasket ensures heat retention for consistent temperatures, while the sophisticated ventilation system adjusts oxygen influx to the firebox for impeccable control.
      • 14 Gauge 304 Stainless Steel Construction: Ultimate long-lasting durability against high-heat charcoal grilling and the weather.
      • Adjustable Charcoal Grill Bed: Allows for precision temperature control to get the perfect sear or to cook low and slow for tender meats with ease.
      • Heavy Duty Stainless Steel Grates: Provide a large and even grilling surface for consistent cooking.
      • Heavy Duty Thermometer: Built-in for easy temperature monitoring without losing heat.
      • Warming Rack (210 sq. in.): Provides additional space to melt cheese, keep food warm, or toast buns.
      • Cooking Surface (810 sq. in.): Large enough to grill up to 20 burgers or your BBQ favorites simultaneously.

    Grill-Smart, Heat-Sharp: Bull Bison's High Temp Sealed Gasket & Advanced Ventilation System

    The Bull Bison Premium 30-Inch Freestanding Charcoal Grill is a durable charcoal grilling machine to change the way your charcoal grill. This featured loaded grill is a total game changer in durability precision temperature control, and spacious grilling allowing you to cook your BBQ masterpieces for friends and family!

    Designed with an Advanced Ventilation System with High Temp Oven Gasket stands at the forefront of the grill’s features, promoting exceptional temperature control. Designed with a sealed gasket to keep the charcoal heat and grilling temperature consistent. No more cranking the charcoal tray up and down while you try to avoid ruining your BBQ favorite. This sealed design removes the guesswork and makes precision temperature control effortless. This ventilation system is essential for the grill master who knows that controlling the fire's oxygen is the secret to grilling perfection. Designed with ventilation on both sides of your firebox for airflow both in and out of your firebox for perfect temperature and charcoal grill control.  Below right in front of your charcoal tray, adjust the flow of air into the charcoal to control the grilling heat easily and effectively. This design gives multiple areas of precision airflow control to allow for even and precise grilling every time. Whether you searing steaks or cooking your brisket low and slow, the Bull Bison Premium 30-Inch Freestanding Charcoal Grill is the ultimate solution!

    Built Like a Brick House | 14 Gauge 304 Stainless Steel Construction

    Bull has designed this charcoal built-in grill to last. Constructed from 14 gauge 304 stainless steel, the grill boasts longevity and resistance to harsh weather conditions and high charcoal grilling temperatures. This durable construction means that not only will your grill stand the test of time, but it will also maintain its sleek appearance through countless cookouts and patio gatherings. In addition, the Bull Bison Premium 30-Inch Freestanding Charcoal Grill is designed with Single Piece Dual Lined Hood for ultimate heat retention. No more letting the weather or poor grill construction affect the temperatures of your grilling. This insulated dual-lined hood with the high-temperature-sealed gasket is the perfect combination for heat consistency in charcoal grilling. Wave goodbye to the whims of weather and wobbly grills — the Bull Bison's insulated, dual-lined hood is like a fortress for flame, turning every grilling session into a sizzle saga, no matter what Mother Nature or the thermometer says!

    Charcoal Mastery Meets Stainless Precision: Dial in the Heat, Grill to Perfection

    For those who revel in the art of charcoal grilling, the Adjustable Charcoal Grill Bed is a key feature, providing unmatched control over cooking temperatures. Designed for easy adjustment while your grill with a built-in lever for easy adjustment. Move your charcoal high and lower from the grilling surface to grill your BBQ favorites with perfection. Whether you're aiming for the perfect reversed sear steak or a gentle cook on a rack of ribs, the easy-to-adjust charcoal tray makes the process straightforward and efficient, leading to consistently delicious outcomes.

    The Heavy Duty Stainless Steel Grates offer a substantial grilling area that ensures even charcoal grilling. Bull continues to impress with This equates to an evenly heated cooking surface, resulting in uniform cooking of your BBQ items, from vegetables to a variety of meats. A Heavy Duty Thermometer is elegantly built into the grill hood, allowing you to monitor the temperature closely, thereby ensuring your meat is grilled to perfection without the need to open the lid frequently and lose precious heat.

    Entertain More, Grill Less: 810 Sq Inches Plus Warming Rack Perfection

    Lastly, the expansive 810 square inch cooking surface caters to those who entertain large gatherings, enabling the griller to cook up to 20 burgers or multiple barbecue favorites in one go. This means less time cooking in batches and more time enjoying the company of friends and family. Above your large grilling surface is an expansive Warming Rack that expands your grilling capability.  It provides an additional 210 Square Inches of Warming Rack Space that proves invaluable for toasting buns or keeping side dishes warm while the main course finishes cooking.

    Fire up the Bull Bison and watch it dance - this grill turns every cookout into backyard bragging rights. It's not just dinner; it's a flame-kissed feast that'll have the neighbors peeking over the fence.

    Ultimate Charcoal Cart Functionality 

    Make your Bull Bison Premium 30-Inch Freestanding Charcoal Grill mobile with the Bison Premium charcoal Grill Cart. Made from Heavy-Duty 304 Stainless Steel for ultimate weather protection and rust resistance for years of authentic charcoal flavor without worrying about the grill cart deteriorating. Featuring Two (s) Heavy-Duty Locking Caster Wheels and Two (2) Large Fixed Wheels for easy and effortless mobility for your patio or backyard. Bring the BBQ to your party with ease. This grill cart comes with Two (2) 14-Inch Stainless Steel Shelves for expanded cooking space. Prepare your BBQ for the grill or plate your charcoal BBQ favorite for friends and family with the convenient add space. Each shelf comes with BBQ Accessory Shelf Hooks built in below, for hanging your BBQ tools for easy accessibility, leaving more on top of the shelf for your grilling needs. On the end of each shelf, there is a Stainless Steel Handle for moving your Bull Bison Premium 30-Inch Freestanding Charcoal Grill with ease or hanging your towel to be able to clean effortlessly. Below your grill features a 29-Inch Main Stainless Steel Wired Shelf for larger Charcoal Grill Accessories. Put your bag of unused charcoal safely below or your grill cover while you make authentic flavored charcoal BBQ masterpieces above. This fully functional grill cart allows you to grill with all your grilling needs within arm's reach for ultimate convenience. 


    Manufacturers Information

    Click here for the Owner Manual

    Click here for the Cart Owner Manual

    Click here for Bull Warranty Information


    Warranty 

    Bull Outdoor Products assures the original buyer that under typical household usage, the grill will be free from flaws in materials and craftsmanship for the durations outlined. Lifetime coverage is provided for cast stainless steel burners and cooking grates. Stainless steel flame tamers come with a three-year warranty. The grill's stainless steel cooking grids, frames, and housing are guaranteed for a lifetime. All additional parts come with a one-year warranty. Please note, labor costs are not covered.

    Bull Bison Premium 30-Inch Freestanding Charcoal Grill

    Model  Bison
    Configuration Freestanding / Portable
    Exterior Material 304 Stainless Steel (14 Gauge)
    Grill Grate Material Stainless Steel
    Width 30.625"
    Depth 23"
    Height  4626"
    Weight 170 lbs
    Fuel Type Lump Charcoal or Wood 
    Cooking Grid Dimensions 30"W x 19 1/4" D
    Total Grilling Area 1020 Sq. Inches
    Main Grilling Area 810 Sq. Inches
    Secondary Grilling Area 210 Sq. Inches
    Grill Hood Air Vents Two (2) Sliding Air Vents
    Grill Air Vents Two (2) Adjustable Sliding Vents
    Thermometer Analog
    Made in the USA No
    Cart Wheels
    • 2 Fixed Wheels
    • 2 Locking Caster Wheels
    Number of Shelves 2
    Shelf Length 14"
    Bottom Shelf Stainless Steel Wire Shelf
    Bottom Shelf Length 29"

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    45 Day Returns

    We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only applies to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 45Day Return Policy

    We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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