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Blaze Ceramic Flame Tamer Set of 4 | BLZ-CRM-TMR4
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Blaze Ceramic Flame Tamer for Gas Grills - Set of 4

by Blaze
SKU BLZ-CRM-TMR4
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Original Price $231.98
Current Price $219.00
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Blaze Grills Ceramic Flame Tamers - Set of 4 | 304 Stainless Steel Tray with Ceramic Rods

Every grill has a weak link, and nine times out of ten it's the flame tamers. The stock metal shields that ship with most gas grills do one job β€” sit between the burners and the grates β€” and they do it poorly. They warp. They rust. They create hot spots that char one side of your steak while the other side is still practically raw. The Blaze Ceramic Flame Tamer set fixes that problem and then some. Four ceramic rod sets ride in 304 stainless steel trays, spreading heat evenly across the entire cooking surface β€” no dead zones, no guesswork.

Heat & Flavor

βœ“ Uniform Heat Distribution
βœ“ Eliminates Hot Spots
βœ“ Vaporizes Drippings Into Flavor Smoke
βœ“ Reduces Flare-Ups

Durability & Materials

βœ“ 304 Stainless Steel Tray
βœ“ High-Temp Ceramic Rods
βœ“ Rust & Corrosion Resistant
βœ“ Outlasts Standard Metal Shields

Convenience

βœ“ Set of 4 (Complete Replacement)
βœ“ Burn-Off Cleaning Only
βœ“ Drop-In Installation
βœ“ Fits All Grill Sizes in Range

Key Features & Owner Benefits:

  • Precision Heat Distribution: Ceramic rods absorb and redistribute heat evenly across the entire cooking surface, eliminating the hot spots and dead zones that plague standard metal flame tamers. Every inch of grate space becomes usable space.
  • Flavor Vaporization System: When drippings hit the ceramic rods, they vaporize on contact and rise back into the food as flavorful smoke. It's the same principle behind the best flavor systems in the industry β€” the kind of infusion that turns a Tuesday night burger into something worth talking about.
  • Round Rod Flare-Up Prevention: The round profile of each ceramic rod allows excess grease to roll off rather than pool and ignite. Less pooling means fewer flare-ups, safer cooking, and cleaner results β€” especially with fatty cuts like ribeye, brisket, or skin-on chicken.
  • 304 Stainless Steel Tray Construction: Each ceramic rod set sits in a tray built from the same 304-grade stainless steel found in commercial kitchen equipment. It won't warp, won't corrode, and won't need replacing every season like stamped metal shields.
  • High-Temperature Ceramic Durability: Unlike metal shields that degrade, warp, and rust over time, ceramic rods withstand extreme temperatures without deteriorating. They maintain consistent performance cook after cook, season after season.
  • Burn-Off Cleaning: After each cook, simply run the grill on high for a few minutes. The ceramic rods self-clean through burn-off β€” no scrubbing, no soaking, no replacement parts to order.

Why Ceramic Beats Metal β€” And It's Not Even Close

Standard flame tamers are stamped from thin-gauge steel or stainless. They do the bare minimum β€” deflect direct flame away from the burners β€” and they start failing almost immediately. Within a season, maybe two, they're warped, rusted through, or covered in carbon buildup that creates unpredictable heat patterns. You end up compensating for the hardware instead of focusing on the food.

Ceramic changes the equation. The rods absorb heat from the burners and radiate it back evenly, creating a consistent temperature across the full width of the grill. No more rotating food to chase the sweet spot. No more one side done, other side raw. The cooking surface becomes what it should have been from the start β€” predictable.

Then there's the flavor. When juices and drippings hit ceramic, they don't just burn off β€” they vaporize into smoke that rises back through the grates and into the food. It's not a gimmick. It's the same thermodynamic principle that makes charcoal grilling taste different from gas. Except here, you're getting that smoke flavor with the temperature control of a gas grill. Best of both worlds.

The round rod shape is the detail that ties it all together. Flat shields collect grease in pools. Pools ignite. Ignition means flare-ups, and flare-ups mean burnt exteriors and raw interiors. Round rods let grease roll off before it can accumulate. Simple geometry, real results.


5 Reasons to Upgrade to Ceramic Flame Tamers

01

Even Heat, Every Time

Ceramic rods eliminate hot spots and dead zones across the entire cooking surface. Stop shuffling food around and start cooking with confidence.

02

Real Smoke Flavor on Gas

Drippings vaporize on the ceramic surface and rise back into your food as flavorful smoke β€” bridging the gap between gas convenience and charcoal taste.

03

Fewer Flare-Ups

Round rod geometry lets grease roll off instead of pooling. Less grease accumulation means safer cooking and cleaner results on fatty cuts.

04

Outlasts Metal Shields

Ceramic won't warp, rust, or corrode. The 304 stainless steel trays match commercial-grade durability. This isn't a seasonal replacement β€” it's a permanent upgrade.

05

Zero-Effort Cleaning

Run the grill on high after your cook. The ceramic rods burn off residue on their own. No scrubbing, no soaking, no special tools.

Compatibility

Compatible Blaze Grill Models
Blaze Premium LTE All Sizes βœ“
Blaze Premium LTE+ All Sizes βœ“
Blaze LTE PRO All Sizes βœ“
Blaze Prelude LBM All Sizes βœ“
Blaze Professional LUX Not Compatible βœ—

1-Year Limited Warranty

Blaze offers a one (1) year warranty against defects in manufacturing and workmanship for this product. Labor is not included in the warranty coverage. Please refer to the manufacturer's manual for complete warranty details.


Blaze Ceramic Flame Tamer - Set of 4

General Configuration
Manufacturer Blaze Outdoor Products
Accessory Type Grill Replacement Part
Type Flame Tamers & Heat Shields Upgrade
Grill Brand Blaze
Grill Model Blaze LBM / LTE / LTE+ / LTE PRO Grills
Grill Type Gas Grills & Smokers
Collection Blaze LTE / LTE+ / LTE PRO / LBM
Materials & Construction
Rod Material Ceramic
Tray Material 304 Stainless Steel
Primary Color White (Ceramic) / Stainless Steel (Tray)
Quantity Set of 4
Product Identification
Model Number BLZ-CRM-TMR4
UPC 818718014444

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Free shipping on orders $99+ in the continental U.S.

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Description

Blaze Grills Ceramic Flame Tamers - Set of 4 | 304 Stainless Steel Tray with Ceramic Rods

Every grill has a weak link, and nine times out of ten it's the flame tamers. The stock metal shields that ship with most gas grills do one job β€” sit between the burners and the grates β€” and they do it poorly. They warp. They rust. They create hot spots that char one side of your steak while the other side is still practically raw. The Blaze Ceramic Flame Tamer set fixes that problem and then some. Four ceramic rod sets ride in 304 stainless steel trays, spreading heat evenly across the entire cooking surface β€” no dead zones, no guesswork.

Heat & Flavor

βœ“ Uniform Heat Distribution
βœ“ Eliminates Hot Spots
βœ“ Vaporizes Drippings Into Flavor Smoke
βœ“ Reduces Flare-Ups

Durability & Materials

βœ“ 304 Stainless Steel Tray
βœ“ High-Temp Ceramic Rods
βœ“ Rust & Corrosion Resistant
βœ“ Outlasts Standard Metal Shields

Convenience

βœ“ Set of 4 (Complete Replacement)
βœ“ Burn-Off Cleaning Only
βœ“ Drop-In Installation
βœ“ Fits All Grill Sizes in Range

Key Features & Owner Benefits:

  • Precision Heat Distribution: Ceramic rods absorb and redistribute heat evenly across the entire cooking surface, eliminating the hot spots and dead zones that plague standard metal flame tamers. Every inch of grate space becomes usable space.
  • Flavor Vaporization System: When drippings hit the ceramic rods, they vaporize on contact and rise back into the food as flavorful smoke. It's the same principle behind the best flavor systems in the industry β€” the kind of infusion that turns a Tuesday night burger into something worth talking about.
  • Round Rod Flare-Up Prevention: The round profile of each ceramic rod allows excess grease to roll off rather than pool and ignite. Less pooling means fewer flare-ups, safer cooking, and cleaner results β€” especially with fatty cuts like ribeye, brisket, or skin-on chicken.
  • 304 Stainless Steel Tray Construction: Each ceramic rod set sits in a tray built from the same 304-grade stainless steel found in commercial kitchen equipment. It won't warp, won't corrode, and won't need replacing every season like stamped metal shields.
  • High-Temperature Ceramic Durability: Unlike metal shields that degrade, warp, and rust over time, ceramic rods withstand extreme temperatures without deteriorating. They maintain consistent performance cook after cook, season after season.
  • Burn-Off Cleaning: After each cook, simply run the grill on high for a few minutes. The ceramic rods self-clean through burn-off β€” no scrubbing, no soaking, no replacement parts to order.

Why Ceramic Beats Metal β€” And It's Not Even Close

Standard flame tamers are stamped from thin-gauge steel or stainless. They do the bare minimum β€” deflect direct flame away from the burners β€” and they start failing almost immediately. Within a season, maybe two, they're warped, rusted through, or covered in carbon buildup that creates unpredictable heat patterns. You end up compensating for the hardware instead of focusing on the food.

Ceramic changes the equation. The rods absorb heat from the burners and radiate it back evenly, creating a consistent temperature across the full width of the grill. No more rotating food to chase the sweet spot. No more one side done, other side raw. The cooking surface becomes what it should have been from the start β€” predictable.

Then there's the flavor. When juices and drippings hit ceramic, they don't just burn off β€” they vaporize into smoke that rises back through the grates and into the food. It's not a gimmick. It's the same thermodynamic principle that makes charcoal grilling taste different from gas. Except here, you're getting that smoke flavor with the temperature control of a gas grill. Best of both worlds.

The round rod shape is the detail that ties it all together. Flat shields collect grease in pools. Pools ignite. Ignition means flare-ups, and flare-ups mean burnt exteriors and raw interiors. Round rods let grease roll off before it can accumulate. Simple geometry, real results.


5 Reasons to Upgrade to Ceramic Flame Tamers

01

Even Heat, Every Time

Ceramic rods eliminate hot spots and dead zones across the entire cooking surface. Stop shuffling food around and start cooking with confidence.

02

Real Smoke Flavor on Gas

Drippings vaporize on the ceramic surface and rise back into your food as flavorful smoke β€” bridging the gap between gas convenience and charcoal taste.

03

Fewer Flare-Ups

Round rod geometry lets grease roll off instead of pooling. Less grease accumulation means safer cooking and cleaner results on fatty cuts.

04

Outlasts Metal Shields

Ceramic won't warp, rust, or corrode. The 304 stainless steel trays match commercial-grade durability. This isn't a seasonal replacement β€” it's a permanent upgrade.

05

Zero-Effort Cleaning

Run the grill on high after your cook. The ceramic rods burn off residue on their own. No scrubbing, no soaking, no special tools.

Compatibility

Compatible Blaze Grill Models
Blaze Premium LTE All Sizes βœ“
Blaze Premium LTE+ All Sizes βœ“
Blaze LTE PRO All Sizes βœ“
Blaze Prelude LBM All Sizes βœ“
Blaze Professional LUX Not Compatible βœ—

1-Year Limited Warranty

Blaze offers a one (1) year warranty against defects in manufacturing and workmanship for this product. Labor is not included in the warranty coverage. Please refer to the manufacturer's manual for complete warranty details.


Specs & Dimensions

Blaze Ceramic Flame Tamer - Set of 4

General Configuration
Manufacturer Blaze Outdoor Products
Accessory Type Grill Replacement Part
Type Flame Tamers & Heat Shields Upgrade
Grill Brand Blaze
Grill Model Blaze LBM / LTE / LTE+ / LTE PRO Grills
Grill Type Gas Grills & Smokers
Collection Blaze LTE / LTE+ / LTE PRO / LBM
Materials & Construction
Rod Material Ceramic
Tray Material 304 Stainless Steel
Primary Color White (Ceramic) / Stainless Steel (Tray)
Quantity Set of 4
Product Identification
Model Number BLZ-CRM-TMR4
UPC 818718014444
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.