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Alfresco Under Counter Ice Drawer & Beverage Center W/ Marine Armour
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Description

Alfresco · 26" Under-Counter Ice Drawer & Beverage Center · Marine Armour · Made in the USA

Alfresco 26 Inch Under Counter Ice Drawer & Beverage Center With Marine Armour

A pull-out, foam-insulated ice chest under the counter: 32 pounds of ice, four condiment pans and a drain, with no electricity and no countertop space. Sealed with Marine Armour for coastal living.

The ice drawer is the beverage center for an island that has run out of counter. It mounts below the countertop and pulls out 21 5/8 inches on heavy-duty glides rated for 150 pounds, so the whole bin of ice, bottles and garnishes comes to you. The basin is wrapped in 1-inch foam with a magnetic rubber gasket, so 32 pounds of ice lasts the length of a party in summer heat, and a drain with tube carries the meltwater away. A 6-inch-deep stainless ice pan and four condiment pans keep limes, cherries and mixers organized and cold beside the drinks. All 304 stainless, no plug, no compressor. A hand-applied Marine Armour ceramic coating seals the stainless against salt air, UV and harsh weather.

32 lbOf ice in the insulated basin
1"Foam insulation, gasketed lid
150 lbDrawer glide capacity
4Condiment pans for garnishes
MarineArmour ceramic coating for salt air

Who it is for

Is the AXE-ID Your Beverage Center?

A refrigerator needs power and a cutout above the counter. An ice drawer needs neither. Here is who it is made for.

Built for you

The ice drawer fits you if…

  • ✓You live near salt water, a pool or harsh weather and want factory Marine Armour protection on the stainless.
  • ✓You are out of countertop: the bar lives below the counter and pulls out when the party starts.
  • ✓You have no outlet for a second fridge: ice does the cooling, so the drawer goes anywhere a drain can.
  • ✓You host in heat: 1-inch foam insulation and a gasketed seal keep 32 pounds of ice solid for hours in the sun.
  • ✓You mix drinks: four condiment pans and room for bottles put garnishes, mixers and ice in one pull.
  • ✓You want it to disappear: a flush stainless drawer front that matches Alfresco doors and drawers in the island.

Think twice if…

It may not be the right fit if…

Still deciding? Our Alfresco specialists plan outdoor kitchens every day. Call 888-678-3530, or read the full Alfresco review.

Features

Three Systems, One Under-Counter Beverage Center, Armoured for the Coast

An ice drawer only works if it keeps ice. The AXE-ID is built around insulation, a sealed drawer and the pans that make it a bar.

Alfresco beverage center Marine Armour ceramic coating

01 · Marine Armour

Marine Armour Ceramic Coating for Coastal Living

Marine Armour is a clear, liquid ceramic coating hand-applied over the stainless in a four-step process. It cures into a non-absorbent, glass-like finish that fills the tiny pores of the steel, protecting it from salt air corrosion, oxidation, UV rays, staining and harsh weather. A once-a-year maintenance application keeps the protection going.

What it means for you: Put a luxury beverage center at the beach house, the dock or the pool deck without watching salt and chlorine pit the stainless.
Clear ceramic coatingFour-step hand applicationOnce-a-year upkeep
Alfresco AXE-ID ice drawer

02 · Insulation

1-Inch Foam Basin with a Magnetic Gasket

The basin is molded in 1-inch foam on every side and the bottom, and a magnetic rubber gasket seals the drawer when it closes. That is what keeps 32 pounds of ice from turning into a puddle by the second hour of a July party. A drain hole and tube carry the meltwater out.

What it means for you: Ice that lasts the party in direct sun, and no bailing afterward.
1" foamMagnetic gasketDrain + tube32 lb of ice
Alfresco AXE-ID ice drawer open

03 · Drawer

Heavy-Duty Glides, 150-Pound Capacity, 21 5/8-Inch Extension

Ice, bottles and pans are heavy. The drawer rides on glides rated for 150 pounds and extends 21 5/8 inches, so the back of the bin is as reachable as the front and the drawer does not sag when it is loaded for a crowd.

What it means for you: A full drawer that opens with one hand and closes square, year after year.
150 lb glides21 5/8" extensionFlush stainless front
Alfresco AXE-ID with condiment pans

04 · Organization

Six-Inch Ice Pan, Four Condiment Pans and a Spacer Bar

A 2/3-size, 6-inch-deep stainless ice pan, four condiment pans in a holder and a spacer bar let you set the drawer up as a bottle bath on one side and a garnish station on the other, or as one big ice chest.

What it means for you: A bar that is laid out before guests arrive, with limes and mixers as cold as the beer.
6" ice pan4 condiment pansSpacer bar

Details You Notice Every Day

Alfresco 26-inch ice drawer and beverage center in stainless steel

Craftsmanship

Hand-Welded 304 Stainless, Made in the USA

Built in Alfresco’s California plant from 304 stainless, the same steel as the grills, with a lifetime warranty on the stainless.

No power

Nothing to Plug In

No compressor, no cord and no heat to vent. It goes wherever the island has room below the counter and a path for the drain tube.

Fits the line

Matches Alfresco Doors and Drawers

The flush stainless drawer front lines up with Alfresco access doors, drawers and trash centers in the same island.

In use

Set It Up for the Night

The pans and spacer bar let the drawer change jobs between parties.

Bottle bath

Beer, seltzer and wine buried in 32 pounds of ice.

Cocktail station

Ice in the pan, limes, cherries and olives in the condiment pans.

Kids’ drinks

Juice boxes and water within reach, below the counter.

Raw bar

Oysters and shrimp on ice beside the grill.

Marinade chill

Pans of meat kept cold on ice when the fridge is full.

Cleanup

Pull the drain, let it empty, wipe the stainless.

Call 888-678-3530 and we will confirm the cutout and the drain routing before you order.

Before you build

Planning Your Outdoor Kitchen

Building the island around this drawer? Here is what your builder needs to know.

Cutout

24" W × 25 1/8" D × 17 3/4" H

Confirm against the manufacturer spec sheet before cutting.

Drain

Drain hole + tube included

Route the tube to a drain or a bucket below. No plumbing supply is needed.

Power

None

No electrical required.

Mount

Raised, below the countertop

The drawer face sits flush with Alfresco doors and drawers.

Specifications

Specs & Dimensions

Alfresco 26 Inch Under Counter Ice Drawer & Beverage Center With Marine Armour
Model AXE-ID
Configuration Pull-Out Drawer
Orientation Horizontal
Material 304 Stainless Steel
Marine Armour Included
Mount Type Raised Mount
Width 25.6875"
Depth 26.375"
Height 19.4375"
Cut Out Width 24"
Cut Out Depth 25 1/8"
Cut Out Height 17 3/4"
Drawer Extension Opening 21 5/8"
Drain Hole Included
Drain Tube Included
Number of Condiment Trays 4
Condiment Tray Holder Included
Stainless Steel Ice Pan 2/3 size, 6" deep, included
Spacer Bar Included
Ice Bin Capacity 32 lbs.
Made in the USA Yes

Coverage

Warranty

LifetimeOriginal purchaser

All 304 stainless steel components

2 YearsParts + labor

Repair or replacement of any defective part, labor included

Made in USAAlfresco, California

Hand-welded 304 stainless

Alfresco offers a lifetime warranty on all stainless steel components of this unit and a two-year warranty covering parts and labor. For complete terms, refer to the manufacturer’s warranty document above.

Downloads

Manufacturer Information

Download the cut-out spec sheet and full warranty terms for the AXE-ID.

PDFSpec SheetDownload ↓PDFWarranty InformationDownload ↓

Order now with free shipping!

Questions about fit, cutouts or your island design? Our Alfresco specialists will help you spec it at no charge.

Call 888-678-3530
Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

Free $700 Accessory + Free Shipping
With any ALXE or AIPG grill, choose: Griddle  ·  Steamer & Fryer  ·  Roasting Pod  ·  Solid Fuel Insert
☎  Questions? Call 888-678-3530

Alfresco 26 Inch Under Counter Ice Drawer & Beverage Center With Marine Armour

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SKU
$3,517.50
+ Free Shipping
Free Shipping
Free liftgate delivery
No Sales Tax
Except NY, NJ, FL, OH, NC, CA & MA
Have a Question?
Call 888-678-3530 · Talk to the owner
Alfresco Authorized Dealer Authorized Dealer

Includes Upgraded Marine Armour Ceramic Coating Learn More

In Stock: Ships in 3-4 Weeks

Select Your Marine Armour Upgrade
Select a Different Product Model
Expert help. Best price.
Talk to the owner before you buy.
888-678-3530

Notify me when back in stock

Alfresco · 26" Under-Counter Ice Drawer & Beverage Center · Marine Armour · Made in the USA

Alfresco 26 Inch Under Counter Ice Drawer & Beverage Center With Marine Armour

A pull-out, foam-insulated ice chest under the counter: 32 pounds of ice, four condiment pans and a drain, with no electricity and no countertop space. Sealed with Marine Armour for coastal living.

The ice drawer is the beverage center for an island that has run out of counter. It mounts below the countertop and pulls out 21 5/8 inches on heavy-duty glides rated for 150 pounds, so the whole bin of ice, bottles and garnishes comes to you. The basin is wrapped in 1-inch foam with a magnetic rubber gasket, so 32 pounds of ice lasts the length of a party in summer heat, and a drain with tube carries the meltwater away. A 6-inch-deep stainless ice pan and four condiment pans keep limes, cherries and mixers organized and cold beside the drinks. All 304 stainless, no plug, no compressor. A hand-applied Marine Armour ceramic coating seals the stainless against salt air, UV and harsh weather.

32 lbOf ice in the insulated basin
1"Foam insulation, gasketed lid
150 lbDrawer glide capacity
4Condiment pans for garnishes
MarineArmour ceramic coating for salt air

Who it is for

Is the AXE-ID Your Beverage Center?

A refrigerator needs power and a cutout above the counter. An ice drawer needs neither. Here is who it is made for.

Built for you

The ice drawer fits you if…

  • ✓You live near salt water, a pool or harsh weather and want factory Marine Armour protection on the stainless.
  • ✓You are out of countertop: the bar lives below the counter and pulls out when the party starts.
  • ✓You have no outlet for a second fridge: ice does the cooling, so the drawer goes anywhere a drain can.
  • ✓You host in heat: 1-inch foam insulation and a gasketed seal keep 32 pounds of ice solid for hours in the sun.
  • ✓You mix drinks: four condiment pans and room for bottles put garnishes, mixers and ice in one pull.
  • ✓You want it to disappear: a flush stainless drawer front that matches Alfresco doors and drawers in the island.

Think twice if…

It may not be the right fit if…

Still deciding? Our Alfresco specialists plan outdoor kitchens every day. Call 888-678-3530, or read the full Alfresco review.

Features

Three Systems, One Under-Counter Beverage Center, Armoured for the Coast

An ice drawer only works if it keeps ice. The AXE-ID is built around insulation, a sealed drawer and the pans that make it a bar.

Alfresco beverage center Marine Armour ceramic coating

01 · Marine Armour

Marine Armour Ceramic Coating for Coastal Living

Marine Armour is a clear, liquid ceramic coating hand-applied over the stainless in a four-step process. It cures into a non-absorbent, glass-like finish that fills the tiny pores of the steel, protecting it from salt air corrosion, oxidation, UV rays, staining and harsh weather. A once-a-year maintenance application keeps the protection going.

What it means for you: Put a luxury beverage center at the beach house, the dock or the pool deck without watching salt and chlorine pit the stainless.
Clear ceramic coatingFour-step hand applicationOnce-a-year upkeep
Alfresco AXE-ID ice drawer

02 · Insulation

1-Inch Foam Basin with a Magnetic Gasket

The basin is molded in 1-inch foam on every side and the bottom, and a magnetic rubber gasket seals the drawer when it closes. That is what keeps 32 pounds of ice from turning into a puddle by the second hour of a July party. A drain hole and tube carry the meltwater out.

What it means for you: Ice that lasts the party in direct sun, and no bailing afterward.
1" foamMagnetic gasketDrain + tube32 lb of ice
Alfresco AXE-ID ice drawer open

03 · Drawer

Heavy-Duty Glides, 150-Pound Capacity, 21 5/8-Inch Extension

Ice, bottles and pans are heavy. The drawer rides on glides rated for 150 pounds and extends 21 5/8 inches, so the back of the bin is as reachable as the front and the drawer does not sag when it is loaded for a crowd.

What it means for you: A full drawer that opens with one hand and closes square, year after year.
150 lb glides21 5/8" extensionFlush stainless front
Alfresco AXE-ID with condiment pans

04 · Organization

Six-Inch Ice Pan, Four Condiment Pans and a Spacer Bar

A 2/3-size, 6-inch-deep stainless ice pan, four condiment pans in a holder and a spacer bar let you set the drawer up as a bottle bath on one side and a garnish station on the other, or as one big ice chest.

What it means for you: A bar that is laid out before guests arrive, with limes and mixers as cold as the beer.
6" ice pan4 condiment pansSpacer bar

Details You Notice Every Day

Alfresco 26-inch ice drawer and beverage center in stainless steel

Craftsmanship

Hand-Welded 304 Stainless, Made in the USA

Built in Alfresco’s California plant from 304 stainless, the same steel as the grills, with a lifetime warranty on the stainless.

No power

Nothing to Plug In

No compressor, no cord and no heat to vent. It goes wherever the island has room below the counter and a path for the drain tube.

Fits the line

Matches Alfresco Doors and Drawers

The flush stainless drawer front lines up with Alfresco access doors, drawers and trash centers in the same island.

In use

Set It Up for the Night

The pans and spacer bar let the drawer change jobs between parties.

Bottle bath

Beer, seltzer and wine buried in 32 pounds of ice.

Cocktail station

Ice in the pan, limes, cherries and olives in the condiment pans.

Kids’ drinks

Juice boxes and water within reach, below the counter.

Raw bar

Oysters and shrimp on ice beside the grill.

Marinade chill

Pans of meat kept cold on ice when the fridge is full.

Cleanup

Pull the drain, let it empty, wipe the stainless.

Call 888-678-3530 and we will confirm the cutout and the drain routing before you order.

Before you build

Planning Your Outdoor Kitchen

Building the island around this drawer? Here is what your builder needs to know.

Cutout

24" W × 25 1/8" D × 17 3/4" H

Confirm against the manufacturer spec sheet before cutting.

Drain

Drain hole + tube included

Route the tube to a drain or a bucket below. No plumbing supply is needed.

Power

None

No electrical required.

Mount

Raised, below the countertop

The drawer face sits flush with Alfresco doors and drawers.

Specifications

Specs & Dimensions

Alfresco 26 Inch Under Counter Ice Drawer & Beverage Center With Marine Armour
Model AXE-ID
Configuration Pull-Out Drawer
Orientation Horizontal
Material 304 Stainless Steel
Marine Armour Included
Mount Type Raised Mount
Width 25.6875"
Depth 26.375"
Height 19.4375"
Cut Out Width 24"
Cut Out Depth 25 1/8"
Cut Out Height 17 3/4"
Drawer Extension Opening 21 5/8"
Drain Hole Included
Drain Tube Included
Number of Condiment Trays 4
Condiment Tray Holder Included
Stainless Steel Ice Pan 2/3 size, 6" deep, included
Spacer Bar Included
Ice Bin Capacity 32 lbs.
Made in the USA Yes

Coverage

Warranty

LifetimeOriginal purchaser

All 304 stainless steel components

2 YearsParts + labor

Repair or replacement of any defective part, labor included

Made in USAAlfresco, California

Hand-welded 304 stainless

Alfresco offers a lifetime warranty on all stainless steel components of this unit and a two-year warranty covering parts and labor. For complete terms, refer to the manufacturer’s warranty document above.

Downloads

Manufacturer Information

Download the cut-out spec sheet and full warranty terms for the AXE-ID.

PDFSpec SheetDownload ↓PDFWarranty InformationDownload ↓

Order now with free shipping!

Questions about fit, cutouts or your island design? Our Alfresco specialists will help you spec it at no charge.

Call 888-678-3530

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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