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Broil King Imperial QS 590 5-Burner Built In Gas Grill
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax
Broil King Imperial QS 590 5-Burner Built In Gas Grill

Broil King Imperial QS 590 5-Burner Built In Gas Grill

by Broil King
SKU 698784
Save 9%
$3,299.00
$2,999.00
+ Free Shipping
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Broil King Imperial QS 590 5-Burner Built-In Gas Grill

Key Features

  • Effortless Precision Cooking with iQue™ – iQue™ technology automatically monitors, adjusts, and maintains the perfect temperature for grilling, smoking, rotisserie, and roasting with no guesswork.
  • Powerful 55,000 BTU Main Burners – Five stainless steel Dual-Tube™ burners deliver high, consistent heat, perfect for grilling, searing, and more.
  • 13,000 BTU Commercial-Grade Side Burner – Ideal for preparing side dishes, sauces, or soups alongside your grilling.
  • 15,000 BTU Stainless Steel Rear Rotisserie Burner – Comes with a premium rotisserie kit, allowing you to slow-roast meats to perfection.
  • 875 sq. in. Total Cooking Area – Includes 625 sq. in. of primary cooking space and a stainless steel warming rack for versatile cooking.
  • High-Quality Cast Stainless Steel Cooking Grids – Offers excellent heat retention, even cooking, and prevents food from sticking.
  • Flav-R-Wave™ Cooking System – Stainless steel flame tamers ensure even heat distribution and enhance flavor by vaporizing drippings into smoke.
  • Linear-Flow™ Valves with 180° Sensi-Touch™ Control – Achieve precise heat control for searing, roasting, or slow cooking.
  • Sure-Lite™ Electronic Dual-Electrode Ignition System – Guarantees fast, reliable ignition every time you grill.
  • Deluxe Accu-Temp™ Thermometer – Ensures you maintain accurate cooking temperatures for perfect results.
  • Roll-Action Lid with Cast Aluminum End Caps – Designed for easy lifting, superior heat retention, and durability.
  • Rust-Resistant Zinc-Coated Steel Construction – Ensures long-lasting durability and rust protection.
  • Built-In Grill Lights & Control Knob Lights – Provides illumination for nighttime grilling, making it easy to monitor your cooking.
  • Slide-Out Grease Tray System – Makes cleanup easy with minimal mess.
  • Available in Propane (LP) or Natural Gas (NG) – Choose between LP (uses a 20lb tank, not included) or NG (10ft hose included for direct connection).

Broil King Imperial QS 590 Grill | A New Standard in Grilling

The Broil King Imperial QS 590 5-Burner Grill with iQue™ smart technology isn't just a grill—it's a complete intelligent cooking system designed to take your grilling to the next level. Packed with advanced features, iQue™ provides effortless temperature control, enhancing your cooking experience with precision and versatility. Whether you're smoking, roasting, using the rotisserie, or searing with high heat, the iQue™ system takes care of all the temperature adjustments for you, ensuring perfect results every time.

The iQue™ system is a smart grilling assistant that monitors and adjusts the temperature automatically, eliminating the need for constant manual adjustments. It works by maintaining a steady temperature throughout the cooking process, so whether you're slow-cooking a tender brisket or roasting a whole chicken, you can sit back and relax. The grill’s preheat control knobs glow red until the ideal temperature is reached, ensuring accurate preheating every time you fire up the grill.

Once set, iQue™ keeps the temperature steady without fluctuations, so you don’t have to worry about temperature swings. Plus, the iQue™ app connects to your smartphone, letting you monitor and adjust your grill from anywhere. The app provides complete remote control of the temperature, tracks the cooking progress, and sends you alerts when your food has reached the perfect internal temperature.

To make things even easier, the iQue™ system comes with two smart temperature probes that monitor the internal temperature of different meats. Simply set the desired temperature, and iQue™ will alert you when your food is ready—no more guessing or overcooking.

And with the Smart Fuel Indicator, you’ll always know how much propane you have left. This handy feature makes sure you never run out of fuel in the middle of your cook, so you can focus on grilling without the stress of running low on gas. The iQue™ system truly takes the guesswork out of grilling, providing you with consistent, mouthwatering results every time.

With 55,000 BTUs of grilling power from five stainless steel Dual-Tube™ burners, this grill delivers consistent heat across the entire cooking surface. These burners produce two ribbons of flame per burner, which means no cold spots, ensuring even cooking and perfectly grilled food every time.

At the heart of the grill is the Flav-R-Wave™ cooking system. These stainless steel flame tamers not only ensure even heat distribution but also vaporize drippings, infusing your food with that signature smoky barbecue flavor. Additionally, the professional cast stainless steel cooking grids retain heat for excellent searing and prevent food from sticking, so you can achieve those perfect grill marks with ease.

Need to cook more than just the main dish? The 13,000 BTU side burner is perfect for preparing side dishes, sauces, or soups while you grill. And for those who enjoy rotisserie cooking, the 15,000 BTU rear rotisserie burner and premium kit provide indirect heat to slowly roast meats to juicy perfection.

The Linear-Flow™ valves with 180° Sensi-Touch™ control knobs give you complete control over your cooking temperature. Whether you need high heat for searing or low heat for slow-roasting, these intuitive knobs allow for smooth and precise temperature adjustments.

Constructed with rust-resistant zinc-coated steel, this grill is built to last. The roll-action lid with cast aluminum end caps allows for easy lifting while retaining heat inside. The built-in cookbox lights and control knob lights make nighttime grilling a breeze, ensuring that you always have visibility, even in low-light conditions.

For easy cleanup, the slide-out grease tray system makes grease disposal quick and simple. Plus, with the choice between propane (LP) and natural gas (NG), you can choose the fuel source that works best for your setup. The LP model uses a 20lb tank (not included), while the NG model includes a 10ft hose for easy connection to your home’s gas line.

Warranty

Broil King offers a limited lifetime warranty on the cookbox, including the lid, control panel, and housing. The stainless steel Dual-Tube™ burners, Flav-R-Wave™ cooking system, and rear rotisserie burner come with a 15-year warranty. All other parts and paint are covered for 2 years.

Manufacturer Information

Click here for the Propane Gas Owner’s Manual

Click here for the Natural Gas Owner’s Manual


Broil King Imperial QS 590 Grill
Model LP: 698784 / NG: 698787 
Fuel Type Propane (20lb tank) / Natural Gas (10ft hose included)
Main Burners 55,000 BTUs (Five Stainless Steel Dual-Tube™ Burners)
Cutout Width 36 1/4"
Cutout Depth 23 1/8"
Cutout Height 10 29/32"
Side Burner 13,000 BTU Commercial-Grade Burner
Rotisserie Burner 15,000 BTU Stainless Steel Burner & Premium Rotisserie Kit
Total Cooking Area 875 sq. in.
Cooking Area Dimensions 31.89" x 19.25"
Warming Rack Included
Primary Cooking Area 625 sq. in.
Secondary Cooking Area 250 sq. in.
Cooking Grates Professional Cast Stainless Steel
Cooking System Stainless Steel Flav-R-Wave™
Ignition System Sure-lite™ Electronic Dual-Electrode Ignition
IQue Digital Touchscreen Included
WiFi/Bluetooth Capability Yes
Temperature Meat Probes Gauges 2 Deluxe Accu-Temp™ Thermometers
Construction Rust-Resistant Zinc-Coated Steel, Stainless Steel Finish
Lighting Built-in Grill Lights & Control Knob Lights
Lid Design Roll-Action Lid with Cast Aluminum End Caps
Grease Management Slide-Out Grease Tray System
Assembled Dimensions 24.6" H x 27.0" W x 44.8" L
Gas Hose Included
Weight 169.8 lbs (LP & NG Models)

Broil King IQue Series Overview

Broil King Imperial Series Grill

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Price Match Promise

Lowest price guaranteed: if you see it cheaper, we’ll beat it

No Sales Tax

The price you see is final. No hidden fees, and no sales tax except in NY.

Fast, Free Shipping

Free shipping on orders $99+ in the continental U.S.

Owner Operated Support

Talk directly to the owner—20 years’ of real expertise.

Description

Broil King Imperial QS 590 5-Burner Built-In Gas Grill

Key Features

  • Effortless Precision Cooking with iQue™ – iQue™ technology automatically monitors, adjusts, and maintains the perfect temperature for grilling, smoking, rotisserie, and roasting with no guesswork.
  • Powerful 55,000 BTU Main Burners – Five stainless steel Dual-Tube™ burners deliver high, consistent heat, perfect for grilling, searing, and more.
  • 13,000 BTU Commercial-Grade Side Burner – Ideal for preparing side dishes, sauces, or soups alongside your grilling.
  • 15,000 BTU Stainless Steel Rear Rotisserie Burner – Comes with a premium rotisserie kit, allowing you to slow-roast meats to perfection.
  • 875 sq. in. Total Cooking Area – Includes 625 sq. in. of primary cooking space and a stainless steel warming rack for versatile cooking.
  • High-Quality Cast Stainless Steel Cooking Grids – Offers excellent heat retention, even cooking, and prevents food from sticking.
  • Flav-R-Wave™ Cooking System – Stainless steel flame tamers ensure even heat distribution and enhance flavor by vaporizing drippings into smoke.
  • Linear-Flow™ Valves with 180° Sensi-Touch™ Control – Achieve precise heat control for searing, roasting, or slow cooking.
  • Sure-Lite™ Electronic Dual-Electrode Ignition System – Guarantees fast, reliable ignition every time you grill.
  • Deluxe Accu-Temp™ Thermometer – Ensures you maintain accurate cooking temperatures for perfect results.
  • Roll-Action Lid with Cast Aluminum End Caps – Designed for easy lifting, superior heat retention, and durability.
  • Rust-Resistant Zinc-Coated Steel Construction – Ensures long-lasting durability and rust protection.
  • Built-In Grill Lights & Control Knob Lights – Provides illumination for nighttime grilling, making it easy to monitor your cooking.
  • Slide-Out Grease Tray System – Makes cleanup easy with minimal mess.
  • Available in Propane (LP) or Natural Gas (NG) – Choose between LP (uses a 20lb tank, not included) or NG (10ft hose included for direct connection).

Broil King Imperial QS 590 Grill | A New Standard in Grilling

The Broil King Imperial QS 590 5-Burner Grill with iQue™ smart technology isn't just a grill—it's a complete intelligent cooking system designed to take your grilling to the next level. Packed with advanced features, iQue™ provides effortless temperature control, enhancing your cooking experience with precision and versatility. Whether you're smoking, roasting, using the rotisserie, or searing with high heat, the iQue™ system takes care of all the temperature adjustments for you, ensuring perfect results every time.

The iQue™ system is a smart grilling assistant that monitors and adjusts the temperature automatically, eliminating the need for constant manual adjustments. It works by maintaining a steady temperature throughout the cooking process, so whether you're slow-cooking a tender brisket or roasting a whole chicken, you can sit back and relax. The grill’s preheat control knobs glow red until the ideal temperature is reached, ensuring accurate preheating every time you fire up the grill.

Once set, iQue™ keeps the temperature steady without fluctuations, so you don’t have to worry about temperature swings. Plus, the iQue™ app connects to your smartphone, letting you monitor and adjust your grill from anywhere. The app provides complete remote control of the temperature, tracks the cooking progress, and sends you alerts when your food has reached the perfect internal temperature.

To make things even easier, the iQue™ system comes with two smart temperature probes that monitor the internal temperature of different meats. Simply set the desired temperature, and iQue™ will alert you when your food is ready—no more guessing or overcooking.

And with the Smart Fuel Indicator, you’ll always know how much propane you have left. This handy feature makes sure you never run out of fuel in the middle of your cook, so you can focus on grilling without the stress of running low on gas. The iQue™ system truly takes the guesswork out of grilling, providing you with consistent, mouthwatering results every time.

With 55,000 BTUs of grilling power from five stainless steel Dual-Tube™ burners, this grill delivers consistent heat across the entire cooking surface. These burners produce two ribbons of flame per burner, which means no cold spots, ensuring even cooking and perfectly grilled food every time.

At the heart of the grill is the Flav-R-Wave™ cooking system. These stainless steel flame tamers not only ensure even heat distribution but also vaporize drippings, infusing your food with that signature smoky barbecue flavor. Additionally, the professional cast stainless steel cooking grids retain heat for excellent searing and prevent food from sticking, so you can achieve those perfect grill marks with ease.

Need to cook more than just the main dish? The 13,000 BTU side burner is perfect for preparing side dishes, sauces, or soups while you grill. And for those who enjoy rotisserie cooking, the 15,000 BTU rear rotisserie burner and premium kit provide indirect heat to slowly roast meats to juicy perfection.

The Linear-Flow™ valves with 180° Sensi-Touch™ control knobs give you complete control over your cooking temperature. Whether you need high heat for searing or low heat for slow-roasting, these intuitive knobs allow for smooth and precise temperature adjustments.

Constructed with rust-resistant zinc-coated steel, this grill is built to last. The roll-action lid with cast aluminum end caps allows for easy lifting while retaining heat inside. The built-in cookbox lights and control knob lights make nighttime grilling a breeze, ensuring that you always have visibility, even in low-light conditions.

For easy cleanup, the slide-out grease tray system makes grease disposal quick and simple. Plus, with the choice between propane (LP) and natural gas (NG), you can choose the fuel source that works best for your setup. The LP model uses a 20lb tank (not included), while the NG model includes a 10ft hose for easy connection to your home’s gas line.

Warranty

Broil King offers a limited lifetime warranty on the cookbox, including the lid, control panel, and housing. The stainless steel Dual-Tube™ burners, Flav-R-Wave™ cooking system, and rear rotisserie burner come with a 15-year warranty. All other parts and paint are covered for 2 years.

Manufacturer Information

Click here for the Propane Gas Owner’s Manual

Click here for the Natural Gas Owner’s Manual


Specs & Dimensions
Broil King Imperial QS 590 Grill
Model LP: 698784 / NG: 698787 
Fuel Type Propane (20lb tank) / Natural Gas (10ft hose included)
Main Burners 55,000 BTUs (Five Stainless Steel Dual-Tube™ Burners)
Cutout Width 36 1/4"
Cutout Depth 23 1/8"
Cutout Height 10 29/32"
Side Burner 13,000 BTU Commercial-Grade Burner
Rotisserie Burner 15,000 BTU Stainless Steel Burner & Premium Rotisserie Kit
Total Cooking Area 875 sq. in.
Cooking Area Dimensions 31.89" x 19.25"
Warming Rack Included
Primary Cooking Area 625 sq. in.
Secondary Cooking Area 250 sq. in.
Cooking Grates Professional Cast Stainless Steel
Cooking System Stainless Steel Flav-R-Wave™
Ignition System Sure-lite™ Electronic Dual-Electrode Ignition
IQue Digital Touchscreen Included
WiFi/Bluetooth Capability Yes
Temperature Meat Probes Gauges 2 Deluxe Accu-Temp™ Thermometers
Construction Rust-Resistant Zinc-Coated Steel, Stainless Steel Finish
Lighting Built-in Grill Lights & Control Knob Lights
Lid Design Roll-Action Lid with Cast Aluminum End Caps
Grease Management Slide-Out Grease Tray System
Assembled Dimensions 24.6" H x 27.0" W x 44.8" L
Gas Hose Included
Weight 169.8 lbs (LP & NG Models)
Product Videos

Broil King IQue Series Overview

Broil King Imperial Series Grill

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns – Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.