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Arteflame Platinum 40 Inch Grill Euro Base Stainless Steel
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Free Shipping + No Sales Tax
Free Shipping + No Sales Tax

Arteflame Platinum 40" Grill - High Euro Base - Stainless Steel

by Arteflame
SKU AFEUROHB-PLAT-SS
$4,995.00
+ Free Shipping

Ships In: 1-3 Days

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The Arteflame Advantage

Arteflame grills represent a fundamentally different approach to outdoor cooking. Unlike traditional gas or charcoal grills with enclosed fireboxes, Arteflame uses an open fire bowl design with a solid steel flat-top cooktop that heats from the center outward. This creates natural temperature zones ranging from 1,000°F+ at the center grill grate down to 250°F at the outer rim, allowing you to sear steaks, sauté vegetables, toast bread, and warm sauces all at the same time on a single cooking surface.

Why Flat-Top Grilling Changes Everything

Traditional grill grates let juices, oils, and flavor drip away into the fire. Arteflame's solid steel cooktop keeps every drop of flavor on the cooking surface, creating deeper caramelization, better browning, and richer taste. The result is steakhouse-quality searing at home with a perfectly crusted exterior and juicy interior. The flat surface also means delicate foods like fish fillets, diced vegetables, and eggs cook perfectly without falling through grates.

The 1/2-inch carbon steel cooktop conducts heat faster and more evenly than cast iron, with a grain structure that is virtually impervious to heat stress or thermal shock. Season it like cast iron with cooking oil to develop a natural non-stick patina that improves with every use. Cleanup takes about 60 seconds: scrape the hot cooktop with the included scraper, wipe with oil, and you are done.

Grill by Day, Fire Pit by Night

Every Arteflame grill doubles as a fire pit. Remove the cooktop after cooking and enjoy the open flames for warmth and ambiance. The circular design naturally draws people in, making Arteflame the social centerpiece of any backyard gathering. Load it with hardwood logs on cold evenings for a roaring fire that keeps the party going long after dinner.

Fuel Flexibility

Arteflame grills are compatible with both lump hardwood charcoal and natural firewood, or any combination of both. Hardwood charcoal provides consistent heat for everyday grilling, while wood adds authentic smoky flavor for special occasions. The optional Fuel Saver insert concentrates heat in the center for faster startup and reduced fuel consumption during smaller cooks.

About the Platinum Stainless Steel Series

The Arteflame Platinum Series features a spun stainless steel fire bowl that delivers a sleek, contemporary aesthetic compared to the rustic patina of the standard Corten steel models. While Corten steel develops a warm, rust-colored protective patina over time, the Platinum Series maintains a polished, modern appearance that complements contemporary outdoor kitchen designs and upscale patio settings. The stainless steel fire bowl provides excellent heat retention and corrosion resistance, paired with the same 1/2-inch carbon steel cooktop used across all Arteflame grills. The stainless finish requires occasional cleaning to maintain its appearance but will not develop the orange patina characteristic of Corten steel, making it the preferred choice for homeowners who want a bright, refined look.

Euro Base Design

The Platinum Series Euro Base pairs a spun stainless steel fire bowl with angular Euro Base legs for a refined, modern aesthetic. The polished stainless finish maintains its bright appearance over time without developing the Corten patina, making it ideal for contemporary outdoor kitchens and upscale patio settings. Same 38-inch standing height and tool-free assembly as the standard Euro Base.

Designed and Made in the USA

Every Arteflame grill is proudly designed and manufactured in the American Midwest using only US-sourced steel. The cooktops are precision laser-cut from solid carbon steel plate, and the fire bowls are spun from single pieces of steel without seams or welds. The bases are crafted from heavy-gauge steel components that assemble without tools. Arteflame backs every grill with a 3-year warranty covering manufacturing defects in materials and workmanship.

Cooktop Diameter 40"
Cooking Area 1,250+ Sq. In.
Cooktop Material 1/2" Solid Carbon Steel
Fire Bowl Material Spun Stainless Steel
Base Style High Euro Base
Dimensions 40" W x 38" H, 26" Base
Weight 290 lbs (shipping 500+ lbs)
Fuel Type Charcoal and/or Wood
Max Temperature 1,000°F+ at Center Grate
Assembly Minimal - No Tools Required
Year-Round Outdoor Use Yes
Fire Pit Mode Yes - Remove Cooktop
Warranty 3 Years
Made in USA Yes - US Steel

Accessory Bundle Options

Starter Bundle (2 Accessories): Includes Seasoning Puck and Center Grill Grate. Everything you need to start grilling right away.

Home Chef Bundle (5 Accessories): Includes Seasoning Puck and Center Grill Grate, plus Rotisserie with Cordless Motor, Stainless Steel Center Lid, and Grill Scraper. Expands your cooking versatility with rotisserie capability and essential tools.

Home Chef Max Bundle (9 Accessories): Includes Seasoning Puck and Center Grill Grate, plus Rotisserie with Cordless Motor, Stainless Steel Center Lid, and Grill Scraper, plus Pizza Oven with Pizza Grate, Vinyl Grill Cover, Grill Grate Riser, and Stainless Steel Food Saver. The complete Arteflame experience with every accessory for unlimited outdoor cooking possibilities.

Arteflame 40-Inch Grill Comparison Guide

High Euro Base (Corten Steel): The Euro Base features angular, architectural legs crafted from Corten steel with a stainless steel footer. Standing 38 inches tall for comfortable stand-up grilling, it offers a sleek, contemporary profile. The 5-piece base assembles without tools. Best for: modern patios, design-conscious homeowners, and those who prefer a European aesthetic.

High Round Base (Corten Steel): The Round Base uses a classic cylindrical pedestal design that provides a timeless, sculptural look. Same 38-inch standing height and 1,250+ sq. in. cooking surface as the Euro Base, but with a more traditional silhouette. Best for: classic backyard settings, homeowners who prefer rounded organic forms.

Storage Base (Corten Steel): Built on the Round Base design with an added enclosed storage compartment for wood, charcoal, tools, and accessories. The storage shelf keeps everything organized and within reach. Best for: dedicated outdoor cooks who want built-in storage without a separate wood rack.

Platinum Series (Stainless Steel or Black): Premium fire bowl in spun stainless steel (polished or powder-coated black) paired with Euro Base or Storage Base legs. Same cooking performance as Corten models with a refined, contemporary finish. Best for: upscale outdoor kitchens, modern architecture, and homeowners who prefer stainless over the natural Corten patina.

One Series (Corten Steel): A sculptural single-piece body design with a tapered, vase-like silhouette. The entire grill is precision laser-cut and hand-formed from one piece of Corten steel. No separate base to assemble. Lighter and more compact than multi-piece Classic models while offering the same 1,250+ sq. in. cooking surface. Best for: minimalists, art-minded homeowners, and those who value the simplest possible setup.

Download Assembly Manual (PDF)

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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Description

The Arteflame Advantage

Arteflame grills represent a fundamentally different approach to outdoor cooking. Unlike traditional gas or charcoal grills with enclosed fireboxes, Arteflame uses an open fire bowl design with a solid steel flat-top cooktop that heats from the center outward. This creates natural temperature zones ranging from 1,000°F+ at the center grill grate down to 250°F at the outer rim, allowing you to sear steaks, sauté vegetables, toast bread, and warm sauces all at the same time on a single cooking surface.

Why Flat-Top Grilling Changes Everything

Traditional grill grates let juices, oils, and flavor drip away into the fire. Arteflame's solid steel cooktop keeps every drop of flavor on the cooking surface, creating deeper caramelization, better browning, and richer taste. The result is steakhouse-quality searing at home with a perfectly crusted exterior and juicy interior. The flat surface also means delicate foods like fish fillets, diced vegetables, and eggs cook perfectly without falling through grates.

The 1/2-inch carbon steel cooktop conducts heat faster and more evenly than cast iron, with a grain structure that is virtually impervious to heat stress or thermal shock. Season it like cast iron with cooking oil to develop a natural non-stick patina that improves with every use. Cleanup takes about 60 seconds: scrape the hot cooktop with the included scraper, wipe with oil, and you are done.

Grill by Day, Fire Pit by Night

Every Arteflame grill doubles as a fire pit. Remove the cooktop after cooking and enjoy the open flames for warmth and ambiance. The circular design naturally draws people in, making Arteflame the social centerpiece of any backyard gathering. Load it with hardwood logs on cold evenings for a roaring fire that keeps the party going long after dinner.

Fuel Flexibility

Arteflame grills are compatible with both lump hardwood charcoal and natural firewood, or any combination of both. Hardwood charcoal provides consistent heat for everyday grilling, while wood adds authentic smoky flavor for special occasions. The optional Fuel Saver insert concentrates heat in the center for faster startup and reduced fuel consumption during smaller cooks.

About the Platinum Stainless Steel Series

The Arteflame Platinum Series features a spun stainless steel fire bowl that delivers a sleek, contemporary aesthetic compared to the rustic patina of the standard Corten steel models. While Corten steel develops a warm, rust-colored protective patina over time, the Platinum Series maintains a polished, modern appearance that complements contemporary outdoor kitchen designs and upscale patio settings. The stainless steel fire bowl provides excellent heat retention and corrosion resistance, paired with the same 1/2-inch carbon steel cooktop used across all Arteflame grills. The stainless finish requires occasional cleaning to maintain its appearance but will not develop the orange patina characteristic of Corten steel, making it the preferred choice for homeowners who want a bright, refined look.

Euro Base Design

The Platinum Series Euro Base pairs a spun stainless steel fire bowl with angular Euro Base legs for a refined, modern aesthetic. The polished stainless finish maintains its bright appearance over time without developing the Corten patina, making it ideal for contemporary outdoor kitchens and upscale patio settings. Same 38-inch standing height and tool-free assembly as the standard Euro Base.

Designed and Made in the USA

Every Arteflame grill is proudly designed and manufactured in the American Midwest using only US-sourced steel. The cooktops are precision laser-cut from solid carbon steel plate, and the fire bowls are spun from single pieces of steel without seams or welds. The bases are crafted from heavy-gauge steel components that assemble without tools. Arteflame backs every grill with a 3-year warranty covering manufacturing defects in materials and workmanship.

Cooktop Diameter 40"
Cooking Area 1,250+ Sq. In.
Cooktop Material 1/2" Solid Carbon Steel
Fire Bowl Material Spun Stainless Steel
Base Style High Euro Base
Dimensions 40" W x 38" H, 26" Base
Weight 290 lbs (shipping 500+ lbs)
Fuel Type Charcoal and/or Wood
Max Temperature 1,000°F+ at Center Grate
Assembly Minimal - No Tools Required
Year-Round Outdoor Use Yes
Fire Pit Mode Yes - Remove Cooktop
Warranty 3 Years
Made in USA Yes - US Steel

Accessory Bundle Options

Starter Bundle (2 Accessories): Includes Seasoning Puck and Center Grill Grate. Everything you need to start grilling right away.

Home Chef Bundle (5 Accessories): Includes Seasoning Puck and Center Grill Grate, plus Rotisserie with Cordless Motor, Stainless Steel Center Lid, and Grill Scraper. Expands your cooking versatility with rotisserie capability and essential tools.

Home Chef Max Bundle (9 Accessories): Includes Seasoning Puck and Center Grill Grate, plus Rotisserie with Cordless Motor, Stainless Steel Center Lid, and Grill Scraper, plus Pizza Oven with Pizza Grate, Vinyl Grill Cover, Grill Grate Riser, and Stainless Steel Food Saver. The complete Arteflame experience with every accessory for unlimited outdoor cooking possibilities.

Arteflame 40-Inch Grill Comparison Guide

High Euro Base (Corten Steel): The Euro Base features angular, architectural legs crafted from Corten steel with a stainless steel footer. Standing 38 inches tall for comfortable stand-up grilling, it offers a sleek, contemporary profile. The 5-piece base assembles without tools. Best for: modern patios, design-conscious homeowners, and those who prefer a European aesthetic.

High Round Base (Corten Steel): The Round Base uses a classic cylindrical pedestal design that provides a timeless, sculptural look. Same 38-inch standing height and 1,250+ sq. in. cooking surface as the Euro Base, but with a more traditional silhouette. Best for: classic backyard settings, homeowners who prefer rounded organic forms.

Storage Base (Corten Steel): Built on the Round Base design with an added enclosed storage compartment for wood, charcoal, tools, and accessories. The storage shelf keeps everything organized and within reach. Best for: dedicated outdoor cooks who want built-in storage without a separate wood rack.

Platinum Series (Stainless Steel or Black): Premium fire bowl in spun stainless steel (polished or powder-coated black) paired with Euro Base or Storage Base legs. Same cooking performance as Corten models with a refined, contemporary finish. Best for: upscale outdoor kitchens, modern architecture, and homeowners who prefer stainless over the natural Corten patina.

One Series (Corten Steel): A sculptural single-piece body design with a tapered, vase-like silhouette. The entire grill is precision laser-cut and hand-formed from one piece of Corten steel. No separate base to assemble. Lighter and more compact than multi-piece Classic models while offering the same 1,250+ sq. in. cooking surface. Best for: minimalists, art-minded homeowners, and those who value the simplest possible setup.

Download Assembly Manual (PDF)

Shipping & Delivery

Shipping Quick Facts

  • Free Shipping: Available for orders over $99 within the Continental US.
  • Flat-Rate Shipping: $10.95 for orders under $99.
  • Free Curbside Liftgate Delivery: Included with all freight and LTL deliveries.
  • Scheduled Delivery Appointments: All freight and LTL deliveries include a scheduled appointment at your convenience to ensure you're home.
  • Cancellations: Allowed before dispatch; refer to our Return Policy if the order has already shipped.

Shipping & Delivery Details

This Shipping Policy applies to orders shipped within the United States (excluding Hawaii & Alaska). By placing an order with us, you accept the policies contained herein.

Enjoy free shipping for orders over $99. Orders under $99 pay a flat shipping fee of $10.95. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.


Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.


Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedures to anticipate.


For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate service, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.


For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!


Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.


Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.


Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

Easy Returns

Easy Returns

  • 30-Day Returns Hassle-free returns within 30 days of purchase.
  • Easy Process – Contact us for quick approval and a prepaid return label.
  • No Restocking Fees – Enjoy full refunds without additional deductions.
  • Free Damage Protection – We’ll replace or refund damaged or incorrect items quickly, covering all shipping and additional costs for your convenience.
  • Custom Items Cannot Be Returned: All custom product sales are final. This includes Ready-To-Finish Outdoor Kitchens, color additions to grills and appliances, and special order items.
  • Prepaid Shipping Labels – Convenient return shipping within the continental US.
  • Return Shipping: We take care of all return logistics, and the shipping cost is deducted directly from your refund—no separate payments required.

 BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.


30 Day Returns

We accept returns within 30 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be returned in new condition. 


Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirety minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, and pallet, (if included) and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only apply to items returned in the original packaging. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 


Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.


A. 30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Items must be returned in new condition. You’ll also need a receipt or proof of purchase.


B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. Once your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 


C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. To return your product, you should contact our mail. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.


E. No Re-stocking Fees

For our products, there is no Restocking Fee.


F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.