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Expertise You Can Trust: Family-Operated with 20 Years of Experience
Expertise You Can Trust: Family-Operated with 20 Years of Experience

Bromic Heating Tungsten Smart-Heat Electric 4000W Heater

$879.00
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Family Operated with 20 Years Experience!

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Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater - Your Energy-Efficient and Stylish Outdoor Heating Solution

 

Product Overview: Premium Outdoor Electric Heating Solution

Introducing the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater, a high-performance outdoor electric heater designed to provide warmth, safety, and comfort for those who enjoy spending time outdoors. This energy-efficient electric heater is perfect for outdoor entertainment, gatherings, and backyard parties, creating a cozy outdoor living space that allows you to socialize outdoors or indulge in al fresco dining all year round.

Featuring a sleek and modern design, the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater seamlessly blends with any outdoor décor. With its infrared heater technology, this electric patio heater offers energy-efficient, eco-friendly heating that minimizes your carbon footprint without compromising on performance.

 

Key Features and Benefits

  • Infrared electric heating technology for energy-efficient and eco-friendly outdoor heating
  • Wall-mounted electric patio heater for easy installation and space-saving design
  • Weather-resistant and durable construction for reliable outdoor use
  • Adjustable heat output with smart thermostat for customized warmth
  • Suitable for commercial-grade outdoor electric heater applications

 

Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater 

Model Number:

BH0420032 (Black) & BH0420012 (White)

Series Tungsten
Fuel Type Electric
Mounting Option
Wall/Ceiling Mount
Avg Heat Area
145 sq. Ft.
Weight
20 lbs
Overall Size 3.5" H x 44" W x 8.5" D
Total BTU's
13,700
Heating Element Dual Element
Amps
16.6 Amps
Volts
240 Volts


What's Included in Your Purchase

With the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater, you'll receive everything you need to create a comfortable and cozy outdoor living area. Your purchase includes the Bromic Tungsten Smart-Heat™ Electric 4000 Watt Heater and a user-friendly installation manual to help you get started.

 

FAQs

Can the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater be used indoors? This heater is designed primarily for outdoor use, but it can be used indoors in well-ventilated, large spaces such as warehouses or commercial settings.

What type of gas does this heater use? This heater is an electric model and does not use gas.

How many square feet can this heater heat? The Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater can heat an area up to 120 square feet.

Is this heater eco-friendly? Yes, this electric infrared heater is energy-efficient and eco-friendly.

Can the temperature be adjusted on this heater? Yes, this outdoor electric heater features an adjustable heat output with a smart thermostat for customized warmth.

Is this heater weather-resistant? Yes, the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater is designed to withstand outdoor elements and is weather-resistant.

Is this heater suitable for commercial use? Yes, the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater is a high-performance electric heater suitable for both residential and commercial use.

Bromic Heating: Providing Quality Patio Heating Solutions

For those who value quality outdoor living, Bromic Heating is the brand to consider for

1 year warranty

patio heating solutions. The company is renowned for its cutting-edge products that provide outdoor comfort all year round. With a range of electric and gas heating products, Bromic Heating offers solutions for both residential and commercial outdoor heating needs.

Bromic Heating has been providing innovative and stylish outdoor heating solutions for over 15 years. Their products are engineered with precision and are designed to enhance the ambiance of your outdoor living space. Bromic Heating's products are sleek and stylish, making them an excellent addition to any outdoor decor.

Bromic Heating's patio heaters are designed with superior performance and functionality in mind. They use high-quality materials, such as stainless steel, to ensure durability and long-lasting use. The company's heaters are also designed with safety features, including tilt-over protection, flame failure safety systems, and heat deflectors, making them safe for use in outdoor spaces.


Warranty 

Bromic Heating offers a one-year warranty to the original purchaser of patio heaters installed in residential and commercial locations. This warranty covers defects or faults in materials or workmanship from the original purchase date. Additionally, the Bromic Heating Tungsten Electric Element is warrantied for its intended lifetime against defects or faults in materials and/or workmanship.

Bromic Heating

Enhance your outdoor living experience with the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater. Its energy-efficient, eco-friendly design, and advanced safety features make it the perfect choice for those seeking a comfortable and stylish outdoor heating solution.

This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

Shipping & Delivery Details

Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

Estimated Delivery Time

Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

Freight Shipment Specifics

The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

For Scheduled Delivery

Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

For Non-Scheduled Deliveries

Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

Dispatch Timeframe

Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

Change of Address

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

Cancellations

You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

Parcels Damaged in Transit

If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

BBQ Kitchen Pros Return Policy

At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

45 Day Returns

We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

Return Shipping

We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

Remember, returns only applies to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

Damaged Items

If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

Original Packaging Please keep all the original packaging and pallet for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

A. 45Day Return Policy

We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

B. Easy Return Process

To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are not eligible for return include the following:

Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

C. Damaged & Wrong Products & Issues

Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. Exchanges

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

E. No Re-stocking Fees

For our products, there is no Restocking Fee.

F. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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    • Product Reviews
    • Site Reviews
    12/27/2021
    Daniel W.
    United States
    High quality, easy to use, plenty of room for several large Thanksgiving turkeys. First and last smoker I'll likely have to purchase!
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    David C.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    David C.
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    This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received...This grill is amazing. The indirect side has the most even heat of any pellet grill I have used. The direct/sear side is a game changer for great steaks. This grill is extremely easy to clean. This grill truly solves all of the shortcomings of the other pellet grills I have owned. I received my grill in about a week from the time I ordered it, fully assembled and ready to grill.
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    John K.
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    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
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    09/27/2021
    John K.
    United States
    Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe -...Have used grill twice, chicken breast and ribs, and both times very satisfied. Meat stayed moist and was very tender with excellent smoke flavor. It did take longer to cook compared to what included cookbook indicated at specified cooking temp, which is ok since I use digital thermometer probe - just be aware.
    Cookshack Fast Eddy's PG500 56" Stainless Steel Pellet Grill and Smoker in One
    05/18/2021
    Bob T.
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    Bob T.
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    I recently purchased this smoker and first time I used it the ribs and pork **** turned out great. This smoker provides a lot of room to smoke large quantities of meat. So far I'm very pleased with this smoker. arrived much sooner than expected.
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    excellent service
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    02/25/2021
    Mark M.
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    Experience has been excellent. The smoker is as expected. Small part was worn during shipping however prompt feedback and replacement part is on its way. Would purchase through Pellet Grill pros again. Highly recommended. Thanks
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    Mark M.
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    Experience has been excellent. The smoker is as expected. Small part was worn during shipping however prompt feedback and replacement part is on its way. Would purchase through Pellet Grill pros again. Highly recommended. Thanks
    Cookshack Fast Eddy's PG1000 67" Stainless Steel Pellet Grill and Smoker in One
    02/01/2021
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    It's fantastic!
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    bryant k.
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    It's fantastic!
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    01/29/2021
    Sarah K.
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    This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
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    01/29/2021
    Sarah K.
    United States
    This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means...This is awesome quality. Weighs 350 lbs but has four castors to roll easily. Did 18 pound brisket on top rack and turned out perfect! Started at 3am and was done around 1pm and then put in cooler to rest. The temp outside was low 40’s and windy so I had to turn up the LHT adjustment to 030 (means auger on for 3 sec) but that was easy. I also did ribeyes on the flame searing side and felt like I was cooking over a real wood fire! I’ve had other pellet grills and this one blows others out of the water. The simplicity of controller and well built stainless steel unit makes it fun to operate and gives you the feeling that it will last a long time. I had a couple small issues but Cookshack remedied them with next day delivery. Awesome customer service.
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    12/22/2020
    Jeff K.
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    Incredible smoker/grill that is built with high quality materials.
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    Jeff K.
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    Incredible smoker/grill that is built with high quality materials.
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    Brian S.
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    Lee L.
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    after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight...after reading numerous reviews and watching YouTube videos I decided to pull the trigger and order the smoker. It shipped much quicker than expected and was delivered on a pallet. Have someone help unpack it as its quite heavy. Emptying out the boxes from bottom cabinet helps to decrease the weight when you lift it right-side up. Assembly was straight forward. It probably took more time to remove the protective plastic covering on the grill than to put everything together. It was a little tricky to put the ethernet cable plug for the wifi antenna through the round grommet though. The wifi setup was a little confusing at first. It had to be first done on the phone without the app. Then the rest was all through the Memphis app. So how does it work It's amazing. The temperature control was quite good. Using my thermoworks smoke I kept an eye on the temp fluctuations and it wavers about 10 degrees /- from the set temp. Smoking ribs at 225 was as easy as setting the temp and watching for the meat to come to temp. Coming from a Weber propane and a Weber charcoal grill it was do much easier. I could never get 225F on the propane grill with constantly fidgeting with the fire. Also no more smoker box! The ribs were delicious and I think better than our local BBQ joint (45min drive away). Can't wait to put a brisket on to see how it will turn out. It is $$$$ but the 304 stainless, oven-quality gasket and the brains controlling the temp makes it worth every dollar.
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    Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater - Your Energy-Efficient and Stylish Outdoor Heating Solution

     

    Product Overview: Premium Outdoor Electric Heating Solution

    Introducing the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater, a high-performance outdoor electric heater designed to provide warmth, safety, and comfort for those who enjoy spending time outdoors. This energy-efficient electric heater is perfect for outdoor entertainment, gatherings, and backyard parties, creating a cozy outdoor living space that allows you to socialize outdoors or indulge in al fresco dining all year round.

    Featuring a sleek and modern design, the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater seamlessly blends with any outdoor décor. With its infrared heater technology, this electric patio heater offers energy-efficient, eco-friendly heating that minimizes your carbon footprint without compromising on performance.

     

    Key Features and Benefits

    • Infrared electric heating technology for energy-efficient and eco-friendly outdoor heating
    • Wall-mounted electric patio heater for easy installation and space-saving design
    • Weather-resistant and durable construction for reliable outdoor use
    • Adjustable heat output with smart thermostat for customized warmth
    • Suitable for commercial-grade outdoor electric heater applications

     

    Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater 

    Model Number:

    BH0420032 (Black) & BH0420012 (White)

    Series Tungsten
    Fuel Type Electric
    Mounting Option
    Wall/Ceiling Mount
    Avg Heat Area
    145 sq. Ft.
    Weight
    20 lbs
    Overall Size 3.5" H x 44" W x 8.5" D
    Total BTU's
    13,700
    Heating Element Dual Element
    Amps
    16.6 Amps
    Volts
    240 Volts


    What's Included in Your Purchase

    With the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater, you'll receive everything you need to create a comfortable and cozy outdoor living area. Your purchase includes the Bromic Tungsten Smart-Heat™ Electric 4000 Watt Heater and a user-friendly installation manual to help you get started.

     

    FAQs

    Can the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater be used indoors? This heater is designed primarily for outdoor use, but it can be used indoors in well-ventilated, large spaces such as warehouses or commercial settings.

    What type of gas does this heater use? This heater is an electric model and does not use gas.

    How many square feet can this heater heat? The Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater can heat an area up to 120 square feet.

    Is this heater eco-friendly? Yes, this electric infrared heater is energy-efficient and eco-friendly.

    Can the temperature be adjusted on this heater? Yes, this outdoor electric heater features an adjustable heat output with a smart thermostat for customized warmth.

    Is this heater weather-resistant? Yes, the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater is designed to withstand outdoor elements and is weather-resistant.

    Is this heater suitable for commercial use? Yes, the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater is a high-performance electric heater suitable for both residential and commercial use.

    Bromic Heating: Providing Quality Patio Heating Solutions

    For those who value quality outdoor living, Bromic Heating is the brand to consider for

    1 year warranty

    patio heating solutions. The company is renowned for its cutting-edge products that provide outdoor comfort all year round. With a range of electric and gas heating products, Bromic Heating offers solutions for both residential and commercial outdoor heating needs.

    Bromic Heating has been providing innovative and stylish outdoor heating solutions for over 15 years. Their products are engineered with precision and are designed to enhance the ambiance of your outdoor living space. Bromic Heating's products are sleek and stylish, making them an excellent addition to any outdoor decor.

    Bromic Heating's patio heaters are designed with superior performance and functionality in mind. They use high-quality materials, such as stainless steel, to ensure durability and long-lasting use. The company's heaters are also designed with safety features, including tilt-over protection, flame failure safety systems, and heat deflectors, making them safe for use in outdoor spaces.


    Warranty 

    Bromic Heating offers a one-year warranty to the original purchaser of patio heaters installed in residential and commercial locations. This warranty covers defects or faults in materials or workmanship from the original purchase date. Additionally, the Bromic Heating Tungsten Electric Element is warrantied for its intended lifetime against defects or faults in materials and/or workmanship.

    Bromic Heating

    Enhance your outdoor living experience with the Bromic Heating Tungsten Smart-Heat™ Electric 4000 Watt Heater. Its energy-efficient, eco-friendly design, and advanced safety features make it the perfect choice for those seeking a comfortable and stylish outdoor heating solution.

    This Shipping Policy applies to orders shipped within the United States. By placing an order with us, you accept the policies contained herein.

    Shipping & Delivery Details

    Enjoy a shipping fee of only $10.95 for orders exceeding $99. Benefit from complimentary shipping for your entire purchase delivered straight to your home, even for the larger items! *Applies only within the Continental US.

    Estimated Delivery Time

    Post shipment, anticipate your items within a timeframe of 3-5 business days. We utilize UPS and FedEx for smaller items. It's crucial to note that more substantial items and certain orders are dispatched via freight. Freight shipping is somewhat more intricate compared to regular parcel deliveries, hence understanding the process in advance ensures a smooth delivery experience.

    Freight Shipment Specifics

    The majority of freight items are shipped on pallets. Some delivery companies will reach out to fix a delivery slot, whereas others aim to drop off your order at the most accessible spot nearest to your home, preferably close to a garage. The shipping confirmation email will detail the specific delivery procedure to anticipate.

    For Scheduled Delivery

    Companies that arrange delivery slots necessitate your presence for the delivery and your signature for confirmation. Deliveries are made using a semi-truck with lift gate services, placing the shipment by the curb. Should you grant permission for the delivery to be left unsupervised, BBQ Kitchen Pros cannot assume responsibility for any ensuing damages. The process might seem daunting, but for a comprehensive understanding, we recommend you peruse our thorough freight delivery guide to prevent unforeseen challenges.

    For Non-Scheduled Deliveries

    Delivery services that don't operate on appointments don't mandate your presence or a scheduled delivery slot. There's also no signature required upon receipt. Without the hassle of scheduling or waiting around, let the delivery come to you. If you're home during the drop-off, the driver can be asked to place your items in the garage. If you're away, they'll position it close to the garage or main entry.

    Dispatch Timeframe

    Items are typically dispatched from our warehouse within 1-3 business days. Affordable $10.95 Flat-Rate Shipping Orders below $99+ benefit from a consistent shipping rate. As your purchase value goes up, your shipping charge remains unchanged!

    Change of Address

    Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at support@bbqkitchenpros.com.

    Cancellations

    You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our Return Policy.

    Parcels Damaged in Transit

    If you find that your parcel has been damaged in transit, please reject the parcel if possible and contact our customer service. If the parcel has been delivered without your presence, please contact customer service for further assistance.

    If you have any questions or concerns regarding our Shipping Policy, please contact us at support@bbqkitchenpros.com.

    BBQ Kitchen Pros Return Policy

    At BBQ Kitchen Pros, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a return and refund policy.

    45 Day Returns

    We accept returns within 45 days of the date of purchase. If you wish to return an item, please contact our customer service department to receive an authorization number before shipping the item back to us. Please note that items returned without an authorization number will not be accepted. Items must be return in new condition. 

    Return Shipping

    We stand behind our products and want you to be satisfied with them. In the case that you decide to return your purchase, we will gladly refund you for the product in its entirity minus the cost of shipping and return shipping incurred by BBQ Kitchen Pros.

    To qualify for return shipping, items must be returned in the original packaging, pallet, and within the continental US. Once your return is approved and processed, we will provide a prepaid return shipping label. Simply print the label and adhere it to the package. Please ensure the returned item is packed securely to avoid damage during transit.

    Remember, returns only applies to items returned in the original packaging and pallet. If an item is returned in non-original or damaged packaging, the customer may be responsible for any return shipping costs. In addition, freight shipping is scheduled for pick-up at a specific date and time, which is agreed upon by the customer. and customers must be there at the scheduled time. Missing scheduled freight time will result in a dry run fee which is issued by the shipping company. 

    Damaged Items

    If your order arrives damaged, defective, or incorrect, please make a note of it immediately when signing for delivery and send photos to support@bbqkitchenpros.com on the day of delivery. 

    Original Packaging Please keep all the original packaging and pallet for any items that need to be returned. Items that are not returned in their original packaging may not be accepted for return.

    Non-Refundable Items Items that become damaged after use are non-refundable unless specified under warranty.

    We hope that our return and refund policy makes it easy for you to shop with confidence at BBQ Kitchen Pros. If you have any questions or concerns about our policy, please don't hesitate to contact our customer service department.

    A. 45Day Return Policy

    We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be return in new condition. You’ll also need the receipt or proof of purchase.

    B. Easy Return Process

    To start a return, you can contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Items that are not eligible for return include the following:

    Custom-made, special-order, and made-to-order products. Items are marked non-returnable in the item description. 

    C. Damaged & Wrong Products & Issues

    Please inspect your order upon reception and contact us immediately, within 24 hours, if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
    To return your product, you should contact our mail.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    D. Exchanges

    We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@bbqkitchenpros.com or call us at +1 888-678-3530.

    E. No Re-stocking Fees

    For our products, there is no Restocking Fee.

    F. Refunds

    We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

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